FORD MUSTANG MACH-E 2021 Repair Manual

WARNING: Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment. Failure to
follow this instruction could result in
personal injury or death. WARNING:
To reduce risk of injury,
do not obstruct or place objects in the
deployment path of the airbag. WARNING:
Do not place a
rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch
them after inflation. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death. PROPERLY ADJUSTING THE
DRIVER AND FRONT
PASSENGER SEATS WARNING:
National Highway
Traffic Safety Administration (NHTSA)
recommends a minimum distance of at
least
10 in (25 cm) between an
occupant's chest and the driver airbag
module.
To properly position yourself away from
the airbag:
• Move your seat to the rear as far as you
can while still reaching the pedals
comfortably.
• Recline the seat slightly one or two
degrees from the upright position.
After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit
properly. Properly seated occupants sit
upright, lean against the seat backrest, and
center themselves on the seat cushion,
with their feet comfortably extended on
the floor. Sitting improperly can increase
the chance of injury in a crash event. For
example, if an occupant slouches, lies
down, turns sideways, sits forward, leans
forward or sideways, or puts one or both
feet up, the chance of injury during a crash
greatly increases.
CHILDREN AND AIRBAGS WARNING:
Do not place a
rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Airbags

Children must always be properly
restrained. Accident statistics suggest that
children are safer when properly restrained
in the rear seating positions than in the
front seating position. Failure to follow
these instructions may increase the risk of
injury in a crash.
FRONT PASSENGER SENSING
SYSTEM
WHAT IS THE FRONT PASSENGER
SENSING SYSTEM
This system detects a properly seated
occupant and determines if the front
passenger airbag should be enabled.
HOW DOES THE FRONT
PASSENGER SENSING SYSTEM
WORK
The system uses a passenger airbag status
indicator which illuminates indicating that
the front passenger frontal airbag is either
enabled or disabled.
Note:
When you first switch the power on,
the passenger airbag status indicator off
and on lamps illuminate for a short period
to confirm they are functional. The indicators are in the overhead console.
The front passenger sensing system is
designed to disable the front passenger
frontal airbag under these conditions:
•
The front passenger seat is
unoccupied.
• The system determines an infant is
present in a child restraint.
• A passenger takes their weight off of
the seat for a period of time.
• If there is a problem with the airbag
system or the passenger sensing
system.
Even with this technology, parents are
strongly encouraged to always properly
restrain children in the rear seat.
• When the front passenger sensing
system disables the front passenger
frontal airbag, the passenger airbag
status indicator illuminates the off
lamp.
• If you have installed the child restraint
and the passenger airbag status
indicator illuminates the on lamp,
switch your vehicle off, remove the
child restraint from your vehicle and
reinstall the restraint following the
child restraint manufacturer's
instructions.
The front passenger sensing system works
with sensors that are part of the front
passenger seat and seatbelt. The sensors
are designed to detect the presence of a
properly seated occupant and determine
if the front passenger frontal airbag should
be enabled.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing AirbagsE142846 E181984

•
When the front passenger sensing
system enables the front passenger
frontal airbag, the passenger airbag
status indicator illuminates the on
lamp.
If a person of adult size is sitting in the front
passenger seat, but the passenger airbag
status indicator off lamp is illuminated, it
is possible that the person is not sitting
properly in the seat. If this happens:
• Switch your vehicle off and ask the
person to place the seat backrest in an
upright position.
• Have the person sit upright in the seat,
centered on the seat cushion, with the
person's legs comfortably extended.
• Restart your vehicle and have the
person remain in this position for about
two minutes. This allows the system
to detect that person and enable the
passenger frontal airbag.
• If the indicator off lamp remains
illuminated even after this, you should
advise the person to ride in the rear
seat.
After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit upright,
leaning against the seat backrest, and
centered on the seat cushion, with their
feet comfortably extended on the floor.
Sitting improperly can increase the chance
of injury in a crash event. For example, if
an occupant slouches, lies down, turns
sideways, sits forward, leans forward or
sideways, or puts one or both feet up, the
chance of injury during a crash greatly
increases.
If you think that the state of the passenger
airbag status indicator lamp is incorrect,
check for the following:
• Objects lodged underneath the seat.
• Objects between the seat cushion and
the center console. •
Objects hanging off the seat backrest.
• Objects stowed in the seat backrest
map pocket.
• Objects placed on the occupant's lap.
• Cargo interference with the seat
• Other passengers pushing or pulling on
the seat.
• Rear passenger feet and knees resting
or pushing on the seat.
The listed conditions could cause the
weight of a properly seated occupant to
be incorrectly interpreted by the front
passenger sensing system. The person in
the front passenger seat could appear
heavier or lighter due to the conditions
listed. Make sure the front passenger
sensing system is operating
properly. See Crash Sensors
and Airbag Indicator (page 61).
If the airbag readiness light is on, do the
following:
• Pull your vehicle over.
• Switch your vehicle off.
• Check for any objects lodged
underneath the front passenger seat
or cargo interfering with the seat.
• Remove the obstruction if found.
• Restart your vehicle.
• Wait at least two minutes and verify
that the airbag readiness light in the
instrument cluster is no longer
illuminated.
• If the airbag readiness light in the
instrument cluster remains illuminated,
there may be a problem due to the
front passenger sensing system.
Do not attempt to repair or service the
system. Take your vehicle in for service
immediately.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing AirbagsE67017

If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact your
Customer Relationship Center. See
Contacting Us (page 15).
FRONT PASSENGER SENSING
SYSTEM PRECAUTIONS WARNING:
Sitting improperly, out
of position or with the seatback reclined
too far can take weight off the seat
cushion and affect the decision of the
passenger sensing system, resulting in
serious injury or death in the event of a
crash. Always sit upright against your
seat back, with your feet on the floor. WARNING:
Any alteration or
modification to the front passenger seat
may affect the performance of the front
passenger sensing system. This could
seriously increase the risk of injury or
death.
FRONT PASSENGER SENSING SYSTEM INDICATORS Passenger Airbag
Passenger Airbag Status
Indicator
Occupant
Disabled
OFF: Illuminated
Empty
ON: Not Illuminated Disabled
OFF: Illuminated
Child
ON: Not Illuminated Enabled
OFF: Not Illuminated
Adult
ON: Illuminated
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Airbags

CRASH SENSORS AND
AIRBAG INDICATOR
WARNING: Modifying or adding
equipment to the front end of your
vehicle (including hood, bumper system,
frame, front end body structure, tow
hooks and hood pins) may affect the
performance of the airbag system,
increasing the risk of injury. Do not
modify or add equipment to the front
end of your vehicle.
Your vehicle has a collection of crash and
occupant sensors. These sensors provide
information to the restraints control
module which activates the following:
• Front and rear seatbelt pretensioners.
• Driver airbag.
• Passenger airbag.
• Knee airbag(s).
• Front and rear seat mounted side
airbags.
• Adaptive steering column.
• Side curtain airbags.
Based on the type of crash, the restraints
control module deploys the appropriate
safety devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following: The readiness light will not
illuminate immediately after you
switch the power on. •
The readiness light either flashes or
stays on.
• You hear a series of five tones. The
tone pattern repeats periodically until
the problem, the light or both are
repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced immediately.
Unless serviced, the system may not
function properly in the event of a crash.
The fact that the seatbelt pretensioners
or front airbags did not activate for both
front seat occupants in a crash does not
mean that something is wrong with the
system. Rather, it means the restraints
control module determined the accident
conditions (crash severity, seatbelt usage)
were not appropriate to activate these
safety devices.
• The front airbags activate only in
frontal and near-frontal crashes. Front
airbags may activate in rollovers, side
impacts or rear impacts if the crash
causes sufficient frontal deceleration.
• The seatbelt pretensioners activate in
frontal, near-frontal and side crashes,
and in rollovers.
• The knee airbag deploys based on
crash severity and occupant conditions.
• The side airbags inflate in certain side
impact crashes or rollover events. Side
airbags may activate in other types of
crashes if the vehicle experiences
sufficient sideways motion or
deformation.
• The Safety Canopy inflates in certain
side impact crashes or rollover events.
The Safety Canopy may activate in
other types of crashes if the vehicle
experiences sufficient sideways motion
or deformation, or a certain likelihood
of rollover.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing AirbagsE67017

DISPOSING OF AIRBAGS
Contact your authorized dealer as soon as
possible. Airbags must be disposed of by
qualified personnel.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Airbags

WHAT IS THE PEDESTRIAN
ALERT SYSTEM
Due to the quiet operation of hybrid and
electric vehicles at low speeds, the system
creates a subtle sound to alert pedestrians.
The system is on when your vehicle is
running and not in park (P). Some sound
may be audible in the passenger
compartment.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Pedestrian Alert System

WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www
. o wner .f or d . c om .
HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the battery shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag or
activate the battery shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a
crash, SYNC will search for and try to
connect to a previously paired cell phone.
SYNC will then attempt to call the
emergency services.
Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call and SYNC
makes a successful call a pre-recorded
message plays for the 911 operator. The
occupants in your vehicle are able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately because not all 911 systems
are capable of receiving this information
electronically.
During an emergency call the system
transmits vehicle data to the emergency
service. EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
• SYNC is powered and working properly
at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth®
enabled and compatible
cell phone to SYNC.
• A connected
Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing 911 Assist

•
A connected Bluetooth® enabled
phone must have adequate network
coverage, battery power and signal
strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is off and the phone connected
to SYNC, an icon displays on the status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL
LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. The following
are limitations of this feature:
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing 911 Assist

REMOTE CONTROL
LIMITATIONS
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
Make sure a valid remote control is within
5 ft (1.5 m)
from the front door handles
and rear of vehicle.
The system may not function if:
• The remote control remains stationary
for about a minute.
• The vehicle battery has no charge.
• The remote control battery has no
charge.
• There is interference causing issues
with the remote control frequencies.
• The remote control is too close to
metal objects or electronic devices, for
example keys or a cell phone.
USING THE REMOTE CONTROL
Use your remote control to access various
vehicle systems.
Note: The buttons on your remote may vary
depending on the vehicle region or options. One-Stage Unlocking Press the button to unlock all
doors. See
Unlocking and
Locking the Doors Using the
Remote Control
(page 77).
Two-Stage Unlocking
(If Equipped) Press the button to unlock the
driver's door. Press the button
again within three seconds to
unlock all doors. See
Unlocking and
Locking the Doors Using the Remote
Control
(page 77).
Lock Press the button to lock all
doors. See
Unlocking and
Locking the Doors Using the
Remote Control
(page 77).
Panic Alarm Press the button to sound the
panic alarm. See Sounding the
Panic Alarm
(page 66).
Liftgate Press the button twice to open
the liftgate.
SOUNDING THE PANIC ALARM Press the button to sound the
panic alarm. Press the button
again or switch the vehicle on to
turn it off.
Note: The panic alarm only operates when
the vehicle is off.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Keys and Remote ControlsE138629 E138629 E138623 E138624 E267940 E138624