battery FORD POLICE INTERCEPTOR 2020 Workshop Manual

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manualabout audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform- ance.
There is excessive back-
ground noise during a phone call.
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but theycannot hear me.
Go to the website to reviewyour phone's compatibility.
This is a phone-dependent feature.
SYNC is not able to down- load my phonebook. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
Try pushing your phonebook contacts to SYNC by usingthe Add Contacts feature.
This may be a possible
phone malfunction. Use the SYNCmyphone
feature available on the website.
Try pushing your phonebook contacts to SYNC by usingthe Add Contacts feature.
This may be a limitation on your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts. If the missing contacts are
stored on your SIM card, try moving them to the device memory.
Remove any pictures or
special ring tones associ- ated with the missing contact.
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Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing SYNC™

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Depending upon your phone,
you may have to grant SYNCpermission to access your
phonebook contacts. Make sure to confirm when
prompted by your phone during the phonebook download.
Go to the website to review your phone's compatibility.
This is a phone-dependent feature.
I am having trouble
connecting my phone to SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying again.
Check the security and auto accept and prompt always
settings relative to the SYNC Bluetooth connection on your phone.
This may be a possible
phone malfunction. Update your device's firm-
ware.
Turn off the Auto phone- book download setting.
Go to the website to review your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not working on SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
This may be a possible
phone malfunction.
Press the Phone button to
return to the Phone menu.
You are on the Select a
Character screen.
I cannot return to the Phone
menu when selecting a contact.
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Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing SYNC™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
Make sure that the device does not have an auto-
install program or active security settings.
Make sure you are not
leaving the device in your vehicle during very hot or cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the car.
Review the device compatib-ility chart on the SYNC
website to confirm your phone supports the
Bluetooth audio streaming function.
This is a phone-dependent
feature.
Bluetooth audio does not stream.
Make sure you correctly
connect the device to SYNC, and that you have pressed play on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may not
contain the correct artist,
song title, album or genre information.
SYNC does not recognize
music that is on my device.
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Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing SYNC™

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect extended service plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
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Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level.
Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Seatbelts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and seatbelt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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Explorer (CTW) Police, Canada/United States of America, Police, enUSA, Edition date: 201902, Second-Printing Scheduled Maintenance

Multi-Point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle has an Intelligent Oil-Life
Monitor that determines when you should
change the engine oil based on how your
vehicle is used. By using several important
factors in its calculations, the monitor
helps reduce the cost of owning your
vehicle and reduces environmental waste
at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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Automatic Transmission Fluid
Check.............................................................229
Auxiliary Power Points.................................115 110 Volt AC Power Point.................................... 115
12 Volt DC Power Point...................................... 115
USB Port and Power Point Locations..........115
AWD See: All-Wheel Drive......................................... 145
B
Battery See: Changing the 12V Battery....................... 231
Blind Spot Information System..............168 Blind Spot Information System with Trailer
Tow..................................................................... 169
Switching the System On and Off.................171
System Errors......................................................... 171
Using the Blind Spot Information System.............................................................. 168
BLIS See: Blind Spot Information System..........168
Bonnet Lock See: Opening and Closing the Hood...........219
Booster Seats..................................................28 Types of Booster Seats...................................... 28
Brake Fluid Check........................................229 Brake Fluid Service Interval........................... 230
Brakes................................................................152 General Information.......................................... 152
Breaking-In.......................................................191
Bulb Specification Chart
..........................305
C
Canceling the Set Speed...........................167
Capacities and Specifications - 3.0L................................................................283
Air Conditioning System................................. 283
Alternative Engine Oil for Extremely Cold Climates........................................................... 286
Automatic Transmission................................. 283
Engine Coolant................................................... 284
Engine Oil.............................................................. 285
Front Axle............................................................. 288
Fuel Tank.............................................................. 286
Grease.................................................................... 286
Hydraulic Brake System.................................. 287Locks.......................................................................
287
Rear Axle............................................................... 289
Transfer Case...................................................... 288
Washer Reservoir............................................... 289
Capacities and Specifications - 3.3L, Hybrid Electric Vehicle (HEV)..............297
Air Conditioning System................................. 298
Alternative Engine Oil for Extremely Cold Climates............................................................ 301
Automatic Transmission................................ 298
Engine Coolant................................................... 299
Engine Oil............................................................. 300
Front Axle............................................................. 303
Fuel Tank............................................................... 301
Grease..................................................................... 301
Hydraulic Brake System.................................. 302
Locks...................................................................... 302
Rear Axle.............................................................. 304
Transfer Case...................................................... 303
Washer Reservoir.............................................. 304
Capacities and Specifications - 3.3L................................................................290
Air Conditioning System................................. 290
Alternative Engine Oil for Extremely Cold Climates........................................................... 293
Automatic Transmission.................................. 291
Engine Coolant................................................... 292
Engine Oil.............................................................. 292
Front Axle............................................................. 296
Fuel Tank.............................................................. 294
Grease.................................................................... 294
Hydraulic Brake System.................................. 294
Locks...................................................................... 295
Rear Axle............................................................... 296
Transfer Case...................................................... 295
Washer Reservoir............................................... 297
Capacities and Specifications
.................277
Car Wash See: Cleaning the Exterior.............................. 240
Catalytic Converter......................................139 On-Board Diagnostics (OBD-II)................... 140
Readiness for Inspection and Maintenance (I/M) Testing................................................... 140
Center Console
................................................117
Console Mounting Plates.................................. 117
Universal Top Tray................................................ 117
Changing a Bulb...........................................235 LED Lamps........................................................... 236
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License Plate Lamp..........................................
236
Rear Direction Indicator and Reversing Lamp.................................................................. 235
Changing a Fuse............................................217 Fuses........................................................................\
217
Changing a Road Wheel...........................269 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 270
Tire Change Procedure...................................... 271
Changing the 12V Battery
..........................231
Battery Management System....................... 232
Remove and Reinstall the Battery...............232
Changing the Cabin Air Filter....................107
Changing the Engine Air Filter - 3.0L.................................................................237
Changing the Engine Air Filter - 3.3L.................................................................238
Changing the Front Wiper Blades.........233
Changing the Rear Wiper Blades...........234
Checking the Wiper Blades
......................233
Child Restraint and Seatbelt Maintenance.................................................38
Child Restraint Positioning
.........................30
Child Safety......................................................20 General Information............................................ 20
Child Safety Locks..........................................32 Left-Hand Side...................................................... 32
Right-Hand Side................................................... 32
Cleaning Products
.......................................240
Materials............................................................... 240
Cleaning the Engine....................................242
Cleaning the Exterior
..................................240
Cleaning the Headlamps................................. 241
Exterior Chrome Parts....................................... 241
Exterior Plastic Parts......................................... 241
Stripes or Graphics............................................. 241
Underbody............................................................. 241
Under Hood........................................................... 241
Cleaning the Instrument Panel and Instrument Cluster Lens.........................243
Cleaning the Interior...................................243 Mirrors.................................................................... 243
Cleaning the Wheels
..................................244
Cleaning the Windows and Wiper Blades...........................................................242
Climate Control
.............................................102
Cold Weather Precautions........................192 Collision, Damage or Fire Event..............198
Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries...................... 198
Coolant Check See: Engine Coolant Check............................ 225
Crash Sensors and Airbag Indicator.......48 Airbags and Police Equipment....................... 49
Cross Traffic Alert..........................................172 Cross Traffic Alert Behavior When Trailer
is Attached........................................................ 174
Cross Traffic Alert Indicator............................. 174
Cross Traffic Alert Information Messages........................................................... 174
Cross Traffic Alert System Limitations........................................................ 173
Cross Traffic Alert System Sensors..............173
Switching the System On and Off................174
Using Cross Traffic Alert................................... 172
Cruise Control..................................................67
Cruise Control Indicators
............................167
Customer Assistance.................................202
D
Data Recording
..................................................9
911 Assist Privacy Notice..................................... 13
Comfort, Convenience and Entertainment Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Daytime Running Lamps - Vehicles With: Configurable Daytime Running
Lamps..............................................................72
Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).............72
Declaration of Conformity........................379
Declaration of Conformity - Vehicles With: SYNC 3
..............................................379
Radio Frequency Statement......................... 379
Decommissioning Requirements
..........350
Dark Car................................................................ 350
OBD-II Split Connector................................... 350
Police Engine Idle.............................................. 350
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Police Perimeter Alert......................................
350
Pre-Collision Assist Disable.......................... 350
Rear Camera On Demand.............................. 350
Vehicle Sealing of Aftermarket Equipment...................................................... 350
Decommissioning the Vehicle................350
Direction Indicators........................................73
Doors and Locks.............................................59
Drive Mode Control......................................179 Drive Modes.......................................................... 179
Drive Modes....................................................179 Deep Snow/Sand............................................... 179
Normal................................................................... 180
Driver and Passenger Airbags....................42 Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driver and Passenger Knee Airbags........46
Driving Aids.....................................................168
Driving Hints
....................................................191
Driving Through Water................................192
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps....72
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL).................72
E
Economical Driving
.......................................191
Electric Parking Brake.................................153 Applying the Electric Parking Brake.............153
Automatically Releasing the Electric
Parking Brake.................................................. 154
Manually Releasing the Electric Parking Brake................................................................... 154
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 155
Electromagnetic Compatibility
...............351
Emission Law.................................................138
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........139
Tampering With a Noise Control System............................................................... 138
End User License Agreement..................353 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 353Engine Block Heater
....................................120
Using the Engine Block Heater....................... 121
Engine Coolant Check................................225 Adding Coolant................................................... 225
Coolant Change.................................................. 227
Engine Coolant Temperature Management.................................................. 228
Fail-Safe Cooling................................................ 227
Recycled Coolant............................................... 226
Severe Climates.................................................. 227
Engine Emission Control............................138
Engine Oil Check..........................................223 Adding Engine Oil............................................... 223
Engine Oil Dipstick - 3.0L..........................223
Engine Oil Dipstick - 3.3L..........................223
Engine Specifications - 3.0L.....................277 Drivebelt Routing................................................ 277
Engine Specifications - 3.3L, Hybrid Electric Vehicle (HEV).............................278
Drivebelt Routing............................................... 278
Engine Specifications - 3.3L.....................277 Drivebelt Routing............................................... 278
Environment......................................................17
EPB See: Electric Parking Brake.............................. 153
Essential Towing Checks
...........................188
Before Towing a Trailer..................................... 189
Hitches................................................................... 188
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 189
Safety Chains....................................................... 188
Trailer Brakes....................................................... 188
Trailer Lamps....................................................... 188
When Towing a Trailer...................................... 189
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options
.................................16
Exterior Mirrors................................................76
Blind Spot Information System....................... 77
Fold-Away Exterior Mirrors................................ 77
Heated Exterior Mirrors ...................................... 77
Integrated Blind Spot Mirror............................. 77
Power Exterior Mirrors......................................... 76
F
Fastening the Seatbelts..............................34 Seatbelt Locking Modes.................................... 35
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Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 269
Floor Mats.......................................................193
Fog Lamps - Front See: Front Fog Lamps......................................... 72
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect
...................................................328
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 329
Ford Protect Extended Service Plans (U.S. Only).................................................................. 328
Front Fog Lamps.............................................72 Front Fog Lamp Indicator.................................. 73
Switching the Front Fog Lamps On or Off........................................................................\
.. 72
Front Passenger Sensing System............43
Front Wiper Blades See: Changing the Front Wiper Blades.......233
Fuel and Refueling
.......................................126
Fuel Consumption........................................136
Advertised Capacity.......................................... 136
Calculating Fuel Economy.............................. 136
Filling the Fuel Tank........................................... 136
Fuel Filler Funnel Location........................129
Fuel Filter.........................................................231
Fuel Quality - E85
........................................126
Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 126
Switching Between E85 and Gasoline............................................................. 127
Fuel Quality - Gasoline
...............................128
Choosing the Right Fuel................................... 128
Fuel Quality - Hybrid Electric Vehicle (HEV).............................................................128
Choosing the Right Fuel................................... 128
Fuel Shutoff
....................................................195
Fuses................................................................209
Fuse Specification Chart
..........................209
Engine Compartment Fuse Box.................. 209
Passenger Compartment Fuse Panel.........214
G
Gauges................................................................79 Engine Coolant Temperature Gauge............80
Fuel Gauge.............................................................. 79Information Display.............................................
79
Speedometer......................................................... 79
Gearbox See: Transmission.............................................. 143
General Information on Radio Frequencies...................................................56
General Maintenance Information.......330 Multi-Point Inspection..................................... 332
Owner Checks and Services........................... 331
Protecting Your Investment........................... 330
Why Maintain Your Vehicle?......................... 330
Why Maintain Your Vehicle at Your Dealership?..................................................... 330
Getting Assistance Outside the U.S. and Canada.........................................................205
Getting the Services You Need...............202 Away From Home.............................................. 202
Global Opening
...............................................76
Remote Control Front Windows..................... 76
H
Hazard Flashers............................................195
Headlamp Adjusting See: Adjusting the Headlamps..................... 234
Headrest See: Head Restraints........................................ 108
Head Restraints............................................108 Adjusting the Head Restraints...................... 109
Second Row Center Seat Head Restraint ........................................................................\
...... 109
Second Row Outermost Seat Head Restraints.......................................................... 110
Tilting Head Restraints ..................................... 110
Heated Exterior Mirrors..............................106
Heated Rear Window.................................106
Heating See: Climate Control......................................... 102
High Voltage Battery
...................................142
General Information.......................................... 142
Hill Start Assist..............................................155 Switching the System On and Off...............155
Using Hill Start Assist........................................ 155
Hints on Controlling the Interior Climate..........................................................104
Defogging the Side Windows in Cold Weather............................................................ 105
General Hints....................................................... 104
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