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Cell phone issues
Possible solution
Possible cause
Issue
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
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2018 Transit (TTH) Canada/United States of America, JK3J 19A321 AA enUSA, Edition date: 201705, Third-Printing- SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
iPhone •Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion.
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2018 Transit (TTH) Canada/United States of America, JK3J 19A321 AA enUSA, Edition date: 201705, Third-Printing- SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 402).
The file format is not
supported by SYNC 3.
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USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Update media index. See Settings (page
428).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
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2018 Transit (TTH) Canada/United States of America, JK3J 19A321 AA enUSA, Edition date: 201705, Third-Printing- SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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2018 Transit (TTH) Canada/United States of America, JK3J 19A321 AA enUSA, Edition date: 201705, Third-Printing- SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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2018 Transit (TTH) Canada/United States of America, JK3J 19A321 AA enUSA, Edition date: 201705, Third-Printing- SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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The relays are coded as follows:
Fuse Rating
Wire Color
Circuit Number
20A
Yellow
CAC05
AUX 1 1
20A
Green with brown
trace
CAC06
AUX 2 1
40A
Blue with orange
trace
CAC13
AUX 3 1
40A
Yellow with orange
trace
CAC14
AUX 4 2
1 Operates when you switch the igntion on.
2 Operates only when the engine is running.
If different switch functionality is required
please contact the Truck Body Builders
Advisory Service. See Special Notices
(page 13).
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9
911 Assist............................................................57
911 Assist May Not Work If................................ 58
911 Assist Privacy Notice................................... 58
In the Event of a Crash....................................... 58
A
A/C See: Climate Control......................................... 109
About This Manual
...........................................7
ABS See: Brakes........................................................... 156
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 156
Accessories....................................................454 Exterior Style....................................................... 454
Interior Style........................................................ 454
Lifestyle................................................................. 454
Peace of Mind..................................................... 454
Accessories See: Replacement Parts
Recommendation............................................ 12
Adjusting the Headlamps.........................247 Horizontal Aim Adjustment........................... 248
Vertical Aim Adjustment................................. 247
Adjusting the Steering Wheel...................80
Airbag Disposal
...............................................56
Air Conditioning See: Climate Control......................................... 109
Air Filter See: Changing the Engine Air Filter - 3.2L
Power Stroke Diesel..................................... 255
See: Changing the Engine Air Filter - 3.5L Ecoboost™..................................................... 256
See: Changing the Engine Air Filter - 3.7L...................................................................... 257
Alarm See: Anti-Theft Alarm........................................ 76
Anti-Theft Alarm
............................................76
Alarm System........................................................ 76
Arming the Alarm................................................. 76
Disarming the Alarm........................................... 76
Triggering the Alarm............................................ 76
Appendices.....................................................477 Apps
..................................................................425
........................................................................\
.......... 425
SiriusXM Traffic and Travel Link................... 427
Audible Warnings and Indicators
.............98
Airbag Secondary Warning.............................. 98
Door Ajar................................................................. 98
Exterior Lamps On............................................... 98
Key in Ignition........................................................ 98
Parking Brake On................................................. 98
Seatbelt Reminder.............................................. 98
Transmission Selector Lever Not in park (P)........................................................................\
98
Audio Control
..................................................80
Audio Input Jack...........................................347
Audio System................................................326 General Information......................................... 326
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio..............................327
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................331
Audio Unit - Vehicles With: AM/FM/USB Port/Bluetooth
..........................................333
Bluetooth Audio Streaming........................... 338
iPod........................................................................\
. 338
Making and Receiving Calls............................ 337
Phone and Voice Pass-Through.................. 335
Phone Menu Options........................................ 337
Sound Button...................................................... 334
Station Preset Buttons.................................... 335
Station Tuning Control.................................... 334
USB........................................................................\
.. 337
Waveband Button............................................. 334
Audio Unit - Vehicles With: AM/ FM...................................................................339
AUX Button........................................................... 341
Clock Button....................................................... 340
Menu Button......................................................... 341
Sound Button....................................................... 341
Station Preset Buttons..................................... 341
Station Tuning Buttons.................................... 341
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................329
Autolamps
........................................................86
Windshield Wiper Activated
Headlamps........................................................ 86
Automatic Crash Notification System.............................................................57
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DRL
See: Daytime Running Lamps......................... 87
E
Economical Driving.......................................191
Electromagnetic Compatibility...............477
Emergency Exit..............................................195
Emission Law..................................................141 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........142
Tampering With a Noise Control System................................................................ 141
End User License Agreement..................479 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 479
Engine Block Heater....................................129 Using the Engine Block Heater...................... 130
Engine Coolant Check
...............................236
Adding Coolant................................................... 237
Coolant Change................................................. 239
Engine Coolant Temperature Management.................................................. 240
Fail-Safe Cooling............................................... 239
Recycled Coolant............................................... 238
Severe Climates................................................. 238
Engine Cooling Fan - Diesel.....................236
Engine Cooling Fan - E85/ Gasoline.......................................................236
Engine Emission Control
.............................141
Engine Immobilizer See: Passive Anti-Theft System..................... 75
Engine Oil Check..........................................234 Adding Engine Oil.............................................. 234
Engine Oil Dipstick - 3.2L Power Stroke Diesel.............................................................233
Engine Oil Dipstick - 3.5L Ecoboost™.................................................234
Engine Oil Dipstick - 3.7L
..........................234
Engine Specifications - 3.2L Power Stroke Diesel
..............................................305
Engine Specifications - 3.5L Ecoboost™.................................................306
Engine Specifications - 3.7L.....................307
Entertainment..............................................402 AM/FM Radio...................................................... 403
Apps........................................................................\
.. 411
Bluetooth Stereo or USB................................. 410CD........................................................................\
...
409
HD Radio ™ Information (If
Available)........................................................ 406
SiriusXM® Satellite Radio (If Activated)....................................................... 404
Sources................................................................. 403
Supported Media Players, Formats and Metadata Information.................................. 411
USB Ports............................................................... 411
Environment.....................................................16
Essential Towing Checks
...........................183
Before Towing a Trailer..................................... 188
Launching or Retrieving a Boat or Personal Water Craft (PWC)....................................... 189
Safety Chains....................................................... 184
Tow Hitch.............................................................. 184
Trailer Brakes........................................................ 184
Trailer Lamps....................................................... 188
Trailer Towing Connector................................. 183
When Towing a Trailer...................................... 188
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors.................................................91 Fold-Away Exterior Mirrors............................... 92
Power Exterior Mirrors......................................... 91
Power Folding Mirrors.......................................... 91
F
Fan See: Engine Cooling Fan - Diesel.................236
See: Engine Cooling Fan - E85/
Gasoline........................................................... 236
Fastening the Seatbelts..............................40 Seatbelt Locking Modes..................................... 41
Using Seatbelts During Pregnancy...............40
Flat Tire See: Changing a Road Wheel........................ 292
Floor Mats
........................................................192
Ford Credit.........................................................12
US Only...................................................................... 12
Ford Protect...................................................457 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 458
Ford Protect Extended Service Plans (U.S. Only).................................................................. 457
Front Door Storage Compartment........125
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