phone GMC SAVANA 1998 Owners Manual

Adding Equipment to Your Air
Bag-Equipped Vehicle
e.’ If I add a push bumper or a bicycle rack to the
front of
my vehicle, will it keep the air bags
from working properly?
A: As long as the push bumper or bicycle rack is
attached to your vehicle
so that the vehicle’s basic
structure isn’t changed, it’s not likely to keep the
air bags from working properly in
a crash.
Is there anything I might add to the front of the
vehicle that could keep the air bags from
working properly?
A: Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal or
height, they may keep
the air bag system from
working properly. Also, the air bag system may not
work properly if you relocate any of the air bag
sensors.
If you have any questions about this, you
should contact Customer Assistance before you
modify your vehicle. (The phone numbers
and
addresses for Customer Assistance are in Step Two
of the Customer Satisfaction Procedure in this
manual. See “Customer Satisfaction Procedure”
in the Index.)
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Tips About Your Audio System
Hearing damage from loud noise is almost undetectable
until it
is too late. Your hearing can adapt to higher
volumes
of sound. Sound that seems normal can be loud
and harmful to your hearing. Take precautions by
adjusting
the volume control on your radio to a safe
sound level before
your hearing adapts to it.
To help avoid hearing loss or damage:
Adjust the volume control to the lowest setting.
Increase volume slowly until you hear comfortably
and clearly.
NOTICE:
Before you add any sound equipment to your
vehicle
-- like a tape player, CB radio, mobile
telephone or two-way radio
-- be sure you can
add what you want.
If you can, it’s very
important to do it properly. Added sound
equipment may interfere with the operation
of
your vehicle’s engine, Delco Electronics radio or
other systems, and even damage them. Your
vehicle’s systems may interfere with the
operation
of sound equipment that has been
added improperly.
So, before adding sound equipment, check with
your dealer and be sure to check Federal rules
covering mobile radio and telephone units.
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Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device
in your
vehicle: Buckle up. (See “Safety Belts’’ in the Index.) Defensive driving really means “be ready
for anything.”
On city streets, rural roads or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to be
careless and make mistakes. Anticipate what they might
do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough
following distance. It’s the best defensive driving
maneuver, in both city and rural driving.
You never
know when the vehicle in front of you is going to brake
or turn suddenly.
Defensive driving requires that a driver concentrate
on the driving task. Anything that distracts from the
driving task
-- such as concentrating on a cellular
telephone call, reading, or reaching for something on the
floor
-- makes proper defensive driving more difficult
and can even cause
a collision, with resulting injury. Ask
a passenger
to help do things like this, or pull off the road
in a safe place to do them yourself. These simple
defensive driving techniques could save your life.
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Wet brakes can cause accidents. They won’t work
as well in a quick stop and may cause pulling to
one side.
You could lose control of the vehicle.
After driving through a large puddle
of water or
a car wash, apply your brake pedal lightly until
your brakes work normally.
Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride
on the water.
This can happen if the road is wet enough and you’re
going fast enough. When your vehicle
is hydroplaning,
it has little or no contact with the road.
Hydroplaning doesn’t happen often. But
it can if your
tires do not have much tread or if
the pressure in one or
more is low. It can happen
if a lot of water is standing on
the road. If you can see reflections from trees, telephone
poles
or other vehicles, and raindrops “dimple” the
water’s surface, there could be hydroplaning. Hydroplaning
usually happens at higher speeds. There
just isn’t a hard and fast rule about hydroplaning. The
best advice is to slow down when it is raining.
Driving Through Deep Standing Water
I NOTICE:
If you drive too quickly through deep puddles or
standing water, water can come in through your
engine’s air intake and badly damage your
engine. Never drive through water that is slightly
lower than the underbody of your vehicle.
If you
can’t avoid deep puddles or standing water, drive
through them very slowly.
Some Other Rainy Weather Tips
0 Besides slowing down, allow some extra following
distance. And be especially careful when
you pass
another vehicle. Allow yourself more clear
room
ahead, and be prepared to have your view restricted
by road spray.
0 Have good tires with proper tread depth. (See
“Tires” in the Index.)
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Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
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8-9 Customer
Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Canadian Roadside Assistance
Courtesy Transportation GM Participation in an Alternative Dispute
Resolution Program 8-
10
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8-11 Warranty
Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
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For prompt assistance, please have the following information available to give the Customer Assistance Representative:
0
0
0
0
0
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or
the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write GMC,
address your inquiry to: Refer
to your Warranty and Owner Assistance
Idormation
booklet for addresses
of GM Overseas offices.
When contacting GMC, please remember that your concern
will likely
be resolved in the dealership, using the dealer’s
facilities, equipment and personnel. That is why
we suggest
you follow Step One first if you have a concern.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center. Any TTY
user can communicate with GMC by dialing:
1-800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.)
GMC Customer Assistance
3
1 E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
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Roadside Assistance
T-
GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location of the
nearest GMC dealer or the following special services:
Flat Tire Change: Installation of spare tire will be
covered
at no charge (customer is responsible for repair
or replacement of tire).
Fuel Delivery: Delivery of enough fuel for the customer
to get to
the nearest service station (up to $4.00) will
be covered.
Jump Start: No-start situations which require a battery
jump start
will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge
if you are unable to gain entry
into your vehicle. Delivery of the replacement key will
be covered at no charge within
10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
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Deluxe Trip Routing: Custom-made, computerized
maps using the most direct or scenic route are provided
free of charge. Maps include points
of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number (VIN).
Tr@ Interruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up
to $500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from GMC Roadside Assistance and pay for
expenses at the time
of disablement. Original receipts
should be submitted
to GMC Roadside Assistance for
reimbursement.
A service representative will provide
assistance when you call. The
Roadside Assistance services listed are available
to retail and retail lease customers operating
1998 GMC
light duty trucks for
a period of 3 years/36,000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance,
such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all owner/operators
of GMC trucks,
regardless
of vehicle or mileage.
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Just dial GMC Roadside Assistance at
1 -800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach
a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call
is received:
0 Vehicle Identification Number (VIN)
0 Name and home address
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
separate brochure provided by the dealer or
call
1-800-268-6800 for emergency services.
0 Telephone number and location from which you
0 Location, license plate number and color of your
0 Mileage of vehicle and description of problem
are
calling
GMC truck
Roadside Assistance
is available 24 hours a day, 7 days
a week,
365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center
or
contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided
by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program ut any
time without notification.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both GMC and your GMC dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, GMC voluntarily participates in BBB
AUTO LINE. BBB
AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to
settle automotive disputes. This program is available
free of charge to customers who currently own
or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at
the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement
of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
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