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Black plate (45,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
Infotainment System 7-45
Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
Sometimes the wireless headphone audio cuts out or
buzzes. Check for obstructions, low batteries, reception range,
and interference from cellular telephone towers, or use a
cellular telephone in the vehicle.
Check that the headphones are on correctly using
the L (left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
DVD Display Error Messages
The DVD display error message
depends on the radio that is in the
vehicle. The video screen can
display one of the following:
Disc Load/Eject Error:This
message displays when there are
disc load or eject problems.
Disc Format Error: This message
displays if the disc is inserted with
the disc label wrong side up, or if
the disc is damaged. Disc Region Error:
This message
displays if the disc is not from a
correct region.
No Disc Inserted: This message
displays if no disc is present when
EJECT or DVD AUX is pressed on
the radio.
DVD Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax
machines, or walkie talkies. It might be necessary to turn off the
DVD player when operating one of
these devices in or near the vehicle.
*Excludes the OnStar® System.
Cleaning the RSE Overhead
Console
When cleaning the RSE overhead
console surface, use only a clean
cloth dampened with clean water.

Black plate (46,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
7-46 Infotainment System
Cleaning the Video Screen
When cleaning the video screen,
use only a clean cloth dampened
with clean water. Use care when
directly touching or cleaning the
screen, as damage could result.
Rear Seat Audio (RSA)
System
Vehicles with this feature allow the
rear seat passengers to listen to
and control any of the music
sources: radio, CDs, DVDs, or other
auxiliary sources. However, the rear
seat passengers can only control
the music sources the front seat
passengers are not listening to
(except on some radios where dual
control is allowed). For example,
rear seat passengers can control
and listen to a CD through the
headphones, while the driver
listens to the radio through the front
speakers. The rear seat passengers
have control of the volume for each
set of headphones.The radio functionality is controlled
by both the RSA and the front radio.
Only one band can be tuned to at
one time. Changing the band on the
RSA or the front radio will change
the band on the other system,
if they are both sourced to the radio.
The RSA functions can be used
even while the main radio is off. The
front audio system will display the
headphone icon when the RSA is
on, and it will disappear from the
display when the RSA is off.
Audio can be heard through wired
headphones (not included) plugged
into the jacks on the RSA. If the
vehicle has this feature, audio can
also be heard on Channel 2 of the
wireless headphones.
Depending on the audio system, the
rear speakers may continue to play
when the RSA audio is active
through the headphones.
To listen to an iPod or portable
audio device through the RSA,
attach the iPod or portable audio
device to the front auxiliary input(if available), located on the front
audio system. Turn the iPod on,
then choose the front auxiliary input
with the RSA SRCE button.
P(Power):
Press this button to
turn the RSA on or off.
Volume: To increase or decrease
headphone volume, turn the knobs
located next to the SRCE or PROG
buttons. The left knob controls the
left headphones and the right knob
controls the right headphones.
SRCE (Source): Press this
button to switch between the radio
(AM‐FM), XM™ (if equipped),
CD, and if the vehicle has these
features, DVD, front auxiliary, and
rear auxiliary.

Black plate (47,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
Infotainment System 7-47
© ¨(Seek):When listening to FM,
AM, or XM™ (if equipped), press
the seek arrows to go to the
previous or to the next station or
channels and stay there. This
function is inactive, with some
radios, if the front seat passengers
are listening to the radio.
Press and hold either seek arrow
until the display flashes, to tune to
an individual station. The display
stops flashing after the buttons have
not been pushed for more than
two seconds. This function is
inactive, with some radios, if the
front seat passengers are listening
to the radio. While listening to a disc, press the
left seek arrow to go back to the
start of the current track or chapter
(if more than 10 seconds have
played). Press the right seek arrow
to go the next track or chapter on
the disc. This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
While a DVD video menu is being
displayed, press either seek arrow
to perform a cursor up or down on
the menu. Hold either seek arrow to
perform a cursor left or right on
the menu.
PROG (Program):
Press this
button to go to the next preset radio
station or channel set on the main
radio. This function is inactive,
with some radios, if the front seat
passengers are listening to the
radio. While a CD or DVD‐A disc is
playing, press this button to go to
the beginning of the CD or DVD‐A.
This function is inactive, with some
radios, if the front seat passengers
are listening to the CD or DVD‐A.
While a disc is playing in the CD or
DVD changer, press this button to
select the next disc, if multiple discs
are loaded. This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
While a DVD video menu is being
displayed, press the PROG button
to perform the menu function, Enter.

Black plate (5,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
Climate Controls 8-5
0(Defrost):This mode removes
fog or frost from the windshield
more quickly. Air is directed to the
windshield and the side window
vents, with some air directed
to the floor vents. The system
automatically forces outside air into
the vehicle.
Do not drive the vehicle until all the
windows are clear.Dual Automatic Climate Control System
The heating, cooling, and ventilation in the vehicle can be controlled with
this system. The vehicle also has a flow-through ventilation system
described later in this section.
A. Driver and Passenger Temperature Controls
B. Fan Control
C. AUTO
D. Defrost
E. Recirculation
F. Outside Air G. Air Delivery Mode Control
H. Display
I. On/Off
J. Rear Window Defogger
K. Air Conditioning
L. PASS (Passenger)

Black plate (6,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
8-6 Climate Controls
O(On/Off):Press to turn the
climate control system on or off.
Outside air still enters the vehicle,
and is directed to the floor. This
direction can be changed by
pressing the mode button.
Recirculation can be selected once
you have selected vent or bi-level
mode. The temperature can also be
adjusted using either temperature
button. If the air delivery mode or
temperature settings are adjusted
with the system off, the display
illuminates briefly to show the
settings and then returns to off. The
system can be turned back on by
pressing either
O,D,C,#, the
defrost or the AUTO button.
Driver and Passenger Side
Temperature Controls
The driver and passenger side
temperature buttons are used to
adjust the temperature of the air
coming through the system on the
driver or passenger side of the
vehicle. The temperature can be
adjusted even if the system is turned off. This is possible since
outside air always flows through
the system as the vehicle is
moving forward unless it is
set to recirculation mode. See
“Recirculation”
later in this section.
Press the + or −buttons to increase
or decrease the cabin temperature.
The driver side or passenger side
temperature display shows the
temperature setting increasing or
decreasing.
The passenger temperature setting
can be set to match the driver
temperature setting by pressing
the PASS button and turning
off the PASS indicator. When the
passenger temperature setting is
set different than the driver setting,
the indicator on the PASS button
illuminates and both the driver side
and passenger side temperature
displays are shown.
When in defrost mode the
passenger temperature setting
cannot be changed.
Automatic Operation
AUTO (Automatic): When
automatic operation is active,
the system controls the inside
temperature, the air delivery, and
the fan speed.
Use the steps below to place the
entire system in automatic mode:
1. Press the AUTO button.
When AUTO is selected, the
display changes to show the
current temperature(s) and
AUTO is lit on the display. The
current air delivery mode and
fan speed are also displayed for
about five seconds.
When AUTO is selected, the air
conditioning operation and air
inlet are automatically controlled.
The air conditioning compressor
may run when the outside
temperature is above freezing.
The air inlet will normally be set
to outside air. If it is hot outside,
the air inlet may automatically
switch to the recirculate mode to

Black plate (7,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
Climate Controls 8-7
help quickly cool down the air
inside the vehicle. The light
on the button comes on in
recirculation.
2. Set the driver and passenger temperature.
To find your comfort setting, start
with a 23°C (74°F) temperature
setting and allow about
20 minutes for the system to
regulate. Use the driver or
passenger temperature buttons
to adjust the temperature setting
as necessary. If a temperature
setting of 15°C (60°F) is chosen,
the system remains at the
maximum cooling setting. If a
temperature setting of 32°C
(90°F) is chosen, the system
remains at the maximum heat
setting. Choosing either
maximum setting will not cause
the vehicle to heat or cool any
faster.
Do not cover the solar sensor
located on the top of the instrument
panel near the windshield. This sensor regulates air temperature
based on sun load. For more
information on the solar sensor, see
“Sensors”
later in this section.
To avoid blowing cold air in cold
weather, the system delays turning
the fan on until warm air is
available. The length of delay
depends on the engine coolant
temperature. Pressing the fan
switch overrides this delay and
changes the fan to a selected
speed.
Manual Operation
D C(Fan Control): Press these
buttons to increase or decrease the
fan speed.
Pressing either fan button while in
automatic control places the fan
under manual control. The fan
setting remains displayed and the
AUTO light turns off. The air
delivery mode remains under
automatic control.
H G(Air Delivery Mode Control):
Press these buttons to change the
direction of the airflow in the vehicle.
Repeatedly press either button until
the desired mode appears on the
display.
Pressing either mode button while
the system is off changes the air
delivery mode without turning the
system on.
Pressing either mode button while
in automatic control places the
mode under manual control. The air
delivery mode setting displays and
the AUTO light turns off. The fan
remains under automatic control.
H(Vent): Air is directed to the
instrument panel outlets.
)(Bi-Level): Air is divided
between the instrument panel and
floor outlets. Some air is directed
toward the windshield and side
window outlets.

Black plate (8,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
8-8 Climate Controls
6(Floor):Air is directed to the
floor outlets, with some to the
windshield, side window outlets, and
second row floor outlets. In this
mode, the system automatically
selects outside air.
-(Defog): This mode clears the
windows of fog or moisture. Air is
directed to the windshield, floor
outlets, and side window vents. In
this mode, the system turns off
recirculation and runs the air
conditioning compressor unless the
outside temperature is close to
freezing. The recirculation mode
cannot be selected while in the
defrost mode.
0(Defrost): This mode removes
fog or frost from the windshield
more quickly. Air is directed to the
windshield and side window vents,
with some directed to the floor
vents. In this mode, the system
automatically forces outside air
into the vehicle and runs the air
conditioning compressor unless the
outside temperature is close to freezing. The recirculation mode
cannot be selected while in the
defrost mode.
The passenger temperature control
cannot be activated while in defrost
mode. If the PASS button is
pressed, the button indicator flashes
three times and will not work. If the
passenger temperature buttons are
adjusted, the driver temperature
indicator changes. The passenger
temperature will not be displayed.
If vent, bi-level, or floor mode is
selected again, the climate control
system displays the previous
temperature settings.
Do not drive the vehicle until all
windows are clear.
#(Air Conditioning):
Press to
turn the air conditioning (A/C)
compressor on and off. An indicator
light comes on to show that the air
conditioning is on.
If this button is pressed when the
air conditioning compressor is
unavailable due to outside conditions, the indicator flashes
three times and then turns off.
If the air conditioning is on and the
outside temperature drops below a
temperature which is too cool for air
conditioning to be effective, the air
conditioning light turns off to show
that the air conditioning mode has
been canceled.
On hot days, open the windows long
enough to let hot inside air escape.
This helps to reduce the time it
takes for the vehicle to cool down.
It also helps the system to operate
more efficiently.
The air conditioning system
removes moisture from the air, so a
small amount of water might drip
under the vehicle while idling or
after turning off the engine. This is
normal.
@(Recirculation):
Press to
turn the recirculation mode on. An
indicator light comes on to show
that recirculation is on.

Black plate (10,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
8-10 Climate Controls
The interior temperature sensor,
located in the headliner, measures
the temperature of the air inside the
vehicle.There is also an exterior
temperature sensor located behind
the front grille. This sensor reads
the outside air temperature and
helps maintain the temperature
inside the vehicle. Any cover on the
front of the vehicle could cause a
false reading in the displayed
temperature.
The climate control system uses the
information from these sensors to
maintain comfort settings by
adjusting the outlet temperature, fan
speed, and the air delivery mode.
The system may also supply cooler
air to the side of the vehicle facing
the sun. The recirculation mode will
also be used as needed to maintain
cool outlet temperatures.
Air Vents
Use the air outlets located in the
center and on the side of the
instrument panel to direct the
airflow. Use the thumbwheels near
the air outlets to open or close off
the airflow.
Operation Tips
.Clear away any ice, snow,
or leaves from air inlets at the
base of the windshield that could
block the flow of air into the
vehicle.
.Keep the path under the front
seats clear of objects to help
circulate the air inside of the
vehicle more effectively.
.Use of non‐GM approved hood
deflectors can adversely affect
the performance of the system.
Check with your dealer before
adding equipment to the outside
of the vehicle.

Black plate (27,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
Driving and Operating 9-27
The steering can bind with the
wheels turned off center. If this
happens, move the steering wheel
from right to left while turning the
key to ACC/ACCESSORY. If this
does not work, then the vehicle
needs service.
Notice:Using a tool to force the
key to turn in the ignition could
cause damage to the switch or
break the key. Use the correct
key, make sure it is all the way in,
and turn it only with your hand.
If the key cannot be turned by
hand, see your dealer.
B (ACC/ACCESSORY): This
position lets things like the radio
and the windshield wipers operate
while the engine is off. Use this
position if the vehicle must be
pushed or towed.
C (ON/RUN): This position can
be used to operate the electrical
accessories and to display some
instrument panel cluster warning
and indicator lights. This position
can also be used for service and diagnostics, and to verify the
proper operation of the malfunction
indicator lamp as may be required
for emission inspection purposes.
The switch stays in this position
when the engine is running. The
transmission is also unlocked in this
position on automatic transmission
vehicles.
If you leave the key in the ACC/
ACCESSORY or ON/RUN position
with the engine off, the battery could
be drained. You may not be able to
start the vehicle if the battery is
allowed to drain for an extended
period of time.
D (START):
This is the position that
starts the engine. When the engine
starts, release the key. The ignition
switch returns to ON/RUN for
driving.
A warning tone will sound when
the driver door is opened and the
ignition is in ACC/ACCESSORY or
LOCK/OFF, and the key is in the
ignition.Starting the Engine
If the vehicle has a diesel engine,
see the Duramax® diesel
supplement for more information.
If the vehicle is a hybrid, see the
hybrid supplement for more
information.
Notice: Do not try to shift to
P (Park) if the vehicle is moving.
If you do, you could damage the
transmission. Shift to P (Park)
only when the vehicle is stopped.
Move the shift lever to P (Park) or
N (Neutral). The engine will not start
in any other position. To restart the
engine when the vehicle is already
moving, use N (Neutral) only.
Notice: If you add electrical parts
or accessories, you could change
the way the engine operates. Any
resulting damage would not be
covered by the vehicle warranty.
See Add-On Electrical Equipment
on page 9‑105.

Black plate (28,1)GMC Sierra Owner Manual - 2012 - CRC - 11/15/11
9-28 Driving and Operating
Starting Procedure
1. With your foot off the acceleratorpedal, turn the ignition key to
START. When the engine starts,
let go of the key. The idle speed
will go down as your engine gets
warm. Do not race the engine
immediately after starting it.
Operate the engine and
transmission gently to allow the
oil to warm up and lubricate all
moving parts.
The vehicle has a
Computer-Controlled Cranking
System. This feature assists in
starting the engine and protects
components. If the ignition key is
turned to the START position,
and then released when the
engine begins cranking, the
engine will continue cranking
for a few seconds or until the
vehicle starts. If the engine does
not start and the key is held in
START for many seconds,
cranking will be stopped after
15 seconds to prevent cranking
motor damage. To prevent gear damage, this system also
prevents cranking if the engine
is already running. Engine
cranking can be stopped by
turning the ignition switch
to the ACC/ACCESSORY or
LOCK/OFF position.
When the Low Fuel warning
lamp is on and the FUEL LEVEL
LOW message is displayed in
the Driver Information Center
(DIC), the Computer-Controlled
Cranking System is disabled
to prevent possible vehicle
component damage. When
this happens, hold the ignition
switch in the START position to
continue engine cranking.
Notice: Cranking the engine for
long periods of time, by returning
the key to the START position
immediately after cranking has
ended, can overheat and damage
the cranking motor, and drain the
battery. Wait at least 15 seconds
between each try, to let the
cranking motor cool down. 2. If the engine does not start after
5-10 seconds, especially in very
cold weather (below −18°C
or 0°F), it could be flooded with
too much gasoline. Try pushing
the accelerator pedal all the way
to the floor and holding it there
as you hold the key in START
for up to 15 seconds. Wait at
least 15 seconds between each
try, to allow the cranking motor
to cool down. When the engine
starts, let go of the key and
accelerator. If the vehicle starts
briefly but then stops again,
do the same thing. This clears
the extra gasoline from the
engine. Do not race the engine
immediately after starting it.
Operate the engine and
transmission gently until the oil
warms up and lubricates all
moving parts.