phone GMC YUKON 2020 Infotainment System Manual

GMC Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583174) - 2020 - CRC - 4/15/19
80 Voice Recognition
.A voice recognition system
prompt can be interrupted while
it is playing by pressing
g.
For example, if the prompt
seems to be taking too long to
finish, to speak the command
without waiting for the prompt to
complete, press
g.
. Speak the command naturally,
not too fast, not too slow. Use
direct commands without a lot of
extra words.
. Usually Phone and Audio
commands can be spoken in a
single command.
For example say, “Call
at work,” “Play” followed by the
artist or song name, or “Tune”
followed by the radio station
number.
. Navigation destinations are too
complex for a single command.
First, say a command that
explains the type of destination
needed, such as “I want
directions to an Address,” “Navigate to an intersection,” “I
need to find a Place of Interest
or POI,”
or“Directions to a
Contact.” The system responds
by requesting more details. After
saying “Place of Interest,” only
major chains are available by
name. Chains are businesses
with at least 20 locations. For
other POIs, say the name of a
category like “Restaurants,”
“Shopping Malls,” or“Hospitals.”
Most languages do not support
natural language commands in
sentence form. For those
languages, use direct commands
like the examples shown on the
display.
There is no need to memorize
specific command words. Direct
commands might be more clearly
understood by the system. An
example of a direct command would
be “Call .” Examples of
these direct commands are shown
on most of the display while a voice
session is active. If “Phone”or
“Phone Commands,” is stated, the
system understands that a phone call is requested and will respond
with questions until enough details
are gathered.
If the phone number has been
saved with a name and a place, the
direct command should include
both, for example
“Call
at work.”
Using Voice Recognition for
List Options
When a list is displayed, a voice
prompt will ask to confirm or select
an option from that list. A selection
can be made by manually touching
the item, or by speaking the line
number for the item to select.
When a display contains a list, there
may be options that are available
but not shown. The list on a voice
recognition display functions the
same as a list on other displays.
Scrolling or flinging can be used to
help display other entries from
the list.
Manually scrolling or paging the list
on a display during a voice
recognition session suspends the
current voice recognition event and

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84 Voice Recognition
“Destination Place of Interest”:
Begin a dialog to enter a destination
Place of Interest category or major
brand name (if equipped).
Not all brand names of businesses
are available for voice entry. Most
major chains, such as chains with
more than 20 locations, should be
available to search for by name, but
the name must be precisely spoken.
Nicknames or short names for the
businesses will not likely be found.
Lesser known businesses might
have to be located by category,
such as fast food, hotels, or banks.
“Destination Contact” :Begin a
dialog to enter a specific destination
contact name.
“Cancel Route” :End route
guidance.
Voice Recognition for the
Phone
“Call ” :Initiate a
call to an entered contact. The
command may include location if
the contact has location numbers
stored. “Call At Home,”
“At Work,” “On Mobile,”
or“On
Other” :Initiate a call to an entered
contact and location at home, at
work, on mobile device, or on
another phone.
“Call ” :Initiate a
call to a standard phone number
seven digits or 10 digits in length,
and also three digit emergency
numbers.
If the call is being initiated outside of
North America, say “Call number>,” then after the system
reads back the number, repeat the
“Call” command to initiate the call.
If the number is not correct, “Delete”
will delete the number and allow it to
be entered again. If the number is
not complete, speak the remaining
digits.
“Pair Phone” :Begin the Bluetooth
pairing process. Follow instructions
on the radio display.
“Switch Phone” :Select a different
phone for outgoing calls. “Voice Keypad”
:Begins a dialog
to enter special numbers like
international numbers. The numbers
can be entered in groups of digits
with each group of digits being
repeated back by the system. If the
group of digits is not correct, the
command “Delete”will remove the
last group of digits and allow them
to be re-entered. Once the entire
number has been entered, the
command “Call”will start dialing the
number.
“Voice Mail” :Initiate a call to voice
mail numbers.
Voice Pass-Thru
Voice pass-thru allows access to the
voice recognition commands on the
cell phone, for example, Siri or voice
rocognition. See the cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To activate the phone voice
recognition system, press and hold
gon the steering wheel for a few
seconds.

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86 Phone
Phone
Bluetooth (Overview)
The Bluetooth-capable system can
interact with many cell phones,
allowing:
.Placement and receipt of calls in
a hands-free mode.
. Sharing of the cell phone’s
address book or contact list with
the vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked:
. Become familiar with the
features of the cell phone.
Organize the phone book and
contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts.
. Review the controls and
operation of the infotainment
system. .
Pair cell phone(s) to the vehicle.
The system may not work with
all cell phones. See “Pairing”in
this section.
Vehicles with a Bluetooth system
can use a Bluetooth-capable cell
phone with a Hands-Free Profile to
make and receive phone calls. The
infotainment system and voice
recognition are used to control the
system. The system can be used
while the ignition is on or in ACC/
ACCESSORY. The range of the
Bluetooth system can be up to 9.1 m
(30 ft). Not all phones support all
functions and not all phones work
with the Bluetooth system. See
www.gm.com/bluetooth for more
information about compatible
phones.
Bluetooth Controls
Use the controls and knobs on the
infotainment system and the
steering wheel to operate the
Bluetooth system. Steering Wheel Controls
g:
Press to answer incoming calls,
confirm system information, and
start voice recognition.
i: Press to end a call, decline a
call, or cancel an operation. Press
to mute or unmute the infotainment
system when not on a call.
Infotainment System Controls
For information about how to
navigate the menu system using the
infotainment controls, see Using the
System 08.
PHONE : Touch the phone icon on
the Home Page to enter the phone
main menu.
Audio System
When using the Bluetooth system,
sound comes through the vehicle's
front audio system speakers and
overrides the audio system. Turn
the volume knob during a call to
change the volume level. The
adjusted volume level remains in
memory for later calls. The system
maintains a minimum volume level.

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Phone 87
Bluetooth (Pairing and
Using a Phone)
For information about how to
navigate the menu system using the
infotainment controls, seeUsing the
System 08.
Pairing
A Bluetooth-enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
the cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone. If a Bluetooth
phone is not connected, calls can
be made using OnStar Hands-Free
Calling (if equipped). See “OnStar”
in the owner's manual.
Pairing Information
. A Bluetooth phone with music
capability can be paired to the
vehicle as a phone and a music
player at the same time.
. Up to 10 devices can be paired
to the Bluetooth system. .
The pairing process is disabled
when the vehicle is moving.
. Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
. One Bluetooth device can be
connected to the Bluetooth
system at a time.
. If multiple paired cell phones are
within range of the system, the
system connects to the paired
cell phone in the order that they
were last used in the system. To
link to a different paired phone,
see “Linking to a Different
Phone” later in this section.
Pairing a Phone 1. Touch the Phone icon on the Home Page.
2. Touch Phone and touch Pair Device. 3. A four-digit Personal
Identification Number (PIN)
appears on the display. The
PIN, if required, may be used
in Step 5.
4. Start the pairing process on the cell phone to be paired to the
vehicle. See the cell phone
manufacturer's user guide for
information on this process.
5. Locate the device named “GMC Intellilink” in the list on
the cell phone. Follow the
instructions on the cell phone
to enter the PIN provided in
Step 3. If a six-digit code is
shown on the phone and on
the vehicle display, confirm the
codes are the same. The
systems recognizes the new
connected phone after the
pairing process is complete.
6. If “Your Vehicle” does not
appear, turn the phone off or
remove the phone battery and
retry.

GMC Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
13583174) - 2020 - CRC - 4/15/19
88 Phone
7. If the phone prompts to acceptconnection or allow phone
book download, touch Always
Accept and Allow. The phone
book may not be available if
not accepted.
8. Repeat Steps 1−7 to pair additional phones.
Listing All Paired and Connected
Phones 1. Touch the Phone icon on the Home Page.
2. Touch Phones.
Disconnecting a Connected Phone 1. Touch the Phone icon on the Home Page.
2. Touch Phones.
3. Touch
znext to the phone to
disconnect.
Deleting a Paired Phone
Only disconnected phones can be
deleted. 1. Touch the Phone icon on the Home Page. 2. Touch Phones.
3. Touch
Mnext to the phone to
delete and follow the on-screen
prompts.
Linking to a Different Phone
To link to a different phone, the new
phone must be in the vehicle and
paired to the Bluetooth system. 1. Touch the Phone icon on the Home Page.
2. Touch Phones.
3. Touch the new phone to link to from the not connected
device list.
Switching to Handset or
Handsfree Mode
To switch between handset or
handsfree mode, touch the Phone
icon on the Home Page to display
“Call View.”
.While the active call is
hands-free, touch Handset to
switch to the handset mode. The
display item changes to Handsfree once the Bluetooth
device confirms it is operating as
handset.
. While the active call is handset,
touch Handsfree to switch to the
hands free mode. The display
item changes to Handset once
the Bluetooth device confirms it
is operating as handsfree.
Making a Call Using Contacts
and Recent Calls
Calls can be made through the
Bluetooth system using personal
cell phone contact information for all
phones that support the Phone
Book feature. Become familiar with
the phone settings and operation.
Verify the cell phone supports this
feature.
When supported, the Contacts and
Recent Calls menus are
automatically available.
The Contacts menu accesses the
phone book stored in the cell phone.
The Recent Calls menu accesses
the recent call list(s) from your cell
phone.

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Phone 89
To make a call using the
Contacts menu:1. Touch the Phone icon on the Home Page.
2. Touch Contacts.
3. Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the Recent
Calls menu:
1. Touch the Phone icon on the Home Page.
2. Touch Recent.
3. Touch the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls
by touching View in the top
right corner of the list.
Making a Call Using the
Keypad
To make a call by dialing the
numbers:
1. Touch the Phone icon on the Home Page. 2. Touch Keypad and enter a
phone number.
3. Touch Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
There are a few ways to accept
a call:
.Press
gon the steering wheel
controls.
. Touch Answer on the
infotainment display.
Declining a Call
There are a few ways to decline
a call:
. Press
ion the steering wheel
controls.
. Touch Ignore on the infotainment
display.
. Press Ignore on the instrument
cluster using the select control.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work.
Accepting a Call
There are a few ways to accept a
call-waiting call:
.Press
gon the steering wheel
controls.
. Touch Switch on the
infotainment display.
Declining a Call
There are a few ways to decline a
call-waiting call:
. Press
ion the steering wheel
controls.
. Touch Ignore on the infotainment
display.

GMC Infotainment System (U.S./Canada 2.6) (GMNA-Localizing-U.S./Canada-
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90 Phone
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch the
Phone icon on the Home Page to
display“Call View.” While in Call
View, touch the call information of
the call on hold to change calls.
Three-Way Calling
Three-way calling must be
supported on the Bluetooth phone
and enabled by the wireless service
carrier to work.
To start a three-way call while in a
current call:
1. In the Call View, touch Add to add another call.
2. Initiate the second call by selecting from Recent,
Contacts, or Keypad.
3. When the second call is active, touch Merge to conference the
three-way call together.
4. Once all calls are merged, Merge becomes Unmerge.
Touch to unmerge the calls. Some wireless service carriers
may not allow a merged call to
become unmerged.
Ending a Call
.
Pression the steering wheel
controls.
. Touch End on the infotainment
display to end all existing calls,
or touch End next to a call to
end only that call.
Some wireless service carriers may
not allow a merged call to become
unmerged.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system. 1. Touch the Phone icon on the Home Page.
2. While in the Call View, touch
lto raise the interaction
selector. 3. Touch Keypad and enter the
number.
Voice Mail
The default voice mail number is the
phone number of the currently
connected phone. The voice mail
number can be changed in
Bluetooth settings.
To dial a voice mail number:
1. Touch the Phone icon on the Home Page.
2. Touch Voice Mail.
3. Touch Call.
4. Enter the DTMF tones using the keypad if needed.
Text Messaging
If equipped, the infotainment system
may allow text messages to be
received and replied to. Received
messages can also be read aloud.
Before using the text messaging
feature, check to see if the phone is
compatible.

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Phone 91
To view compatible phones, see
www.my.gmc.com.
Text Menu
Inbox :Touch to display incoming
messages. To view a message,
touch the name of the sender.
Touch
>to listen to the text
message. Press
oBACK on the
center stack or touch the Back icon
on the infotainment display to go
back to the previous menu.
Settings : See“Text Settings” later
in this section.
Reply : Touch to reply using a
predefined text message. See “Text
Settings.”
Call : Touch to place a call to the
sender of the text message.
Viewing a Text Message
While viewing a text message:
. Touch Reply to reply using a
predefined text message.
. Touch Call to place a call to the
sender of the text message.
Viewing Sender Information
If equipped, touch the name of the
sender to view sender information if
this information matches contact
information already stored.
Select a Predefined Message :
Touch to select from a set of quick
messages. Touch the message
to send.
Predefined Messages
These are short text messages that
can be used to send so responses
will not have to be typed.
The messages can be deleted or a
new message can be added.
To add a new message:
1. Touch Text Settings, then touch Manage Predefined Messages.
2. While in the predefined messages list view, touch Add
New Predefined Message and
a keyboard displays.
3. Type a new message and touch NEW MSG when done to
add the message. Press
o
BACK on the center stack or touch the Back icon on the
infotainment display to go back
to the predefined messages
list. Touch
zto delete one
character at a time.
Memory Full
This message may display if there is
no more room on the phone to store
messages.
Text Settings
Text Alerts : When on, this feature
will display an alert when a new text
message has been received. Touch
to turn on or off.
Manage Predefined Messages :
Touch to add, change, or delete
predefined messages.
Apple CarPlay and
Android Auto
If equipped, Android Auto and/or
Apple CarPlay capability may be
available through a compatible
smartphone. If available,

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92 Phone
PROJECTION will appear on the
Home Page of the infotainment
display.
To use Android Auto and/or Apple
CarPlay:1. Download the Android Auto app to your phone from the
Google Play store. No app
required for Apple CarPlay.
2. Connect your Android phone or Apple iPhone by using the
factory-provided phone USB
cable and plugging into a USB
data port. For best
performance, it is highly
recommended to use the
device’s factory-provided USB
cable. Aftermarket or
third-party cables may
not work. 3. When the phone is first
connected to activate Apple
CarPlay or Android Auto, the
message “Device Projection
Privacy Consent” will appear.
. Touch Continue to launch
Apple CarPlay or
Android Auto.
. Touch Disable to remove
Apple CarPlay and Android
Auto capability from the
vehicle Settings menu.
Other functions may
still work.
PROJECTION on the Home Page
will change to Apple CarPlay or
Android Auto depending on the
phone. Android Auto and/or Apple
CarPlay may automatically launch
upon USB connection. If not, touch
the ANDROID AUTO and/or APPLE
CARPLAY icon on the Home Page
to launch.
Press Home on the center stack to
return to the Home Page. Features are subject to change. For
further information on how to set up
Android Auto and Apple CarPlay in
the vehicle, see my.gmc.com or see
“Customer Assistance”
in the
owner ’s manual.
Android Auto is provided by Google
and is subject to Google’s terms
and privacy policy. Apple CarPlay is
provided by Apple and is subject to
Apple’ s terms and privacy policy.
Data plan rates apply. For Android
Auto support see https://
support.google.com/androidauto.
For Apple CarPlay support see
www.apple.com/ios/carplay/. Apple
or Google may change or suspend
availability at any time. Android
Auto, Android, Google, Google Play,
and other marks are trademarks of
Google Inc.; Apple CarPlay is a
trademark of Apple Inc.

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94 Settings
volume is adjusted to this level.
To set the maximum startup
volume, touch + or–to increase
or decrease. Touch the Back
icon on the infotainment display
to go back to the previous menu.
. Audio Cue Volume (If Equipped):
This feature adjusts the startup
and shutdown sounds. To adjust
the volume, touch + or –to
increase or decrease. This
feature can be turned on or off.
Touch the Back icon on the
infotainment display to go back
to the previous menu.
Vehicle Settings
See “Vehicle Personalization” in the
owner's manual.
Bluetooth
From the Bluetooth display, the
following may appear:
. Add New Device: Touch to add a
new device. .
Device Management: Touch to
connect to a different phone
source, disconnect a phone,
or delete a phone.
. Ringtones: Touch to change the
ring tone for the specific phone.
The phone does not need to be
connected to change the
ring tone.
. Voice Mail Numbers: This
feature displays the voice mail
number for all connected
phones. The voice mail number
may be changed by touching the
edit icon, typing in the new
number, and touching Save.
Touch the Back icon on the
infotainment display to go back
to the previous menu.
. Text Message Alerts: This
feature will turn text message
alerts on or off. Touch Text
Message Alerts and then touch
Off or On. Touch the Back icon
on the infotainment display to go
back to the previous menu. See
Text Messaging 090.
Voice
From the Voice menu, the following
may be displayed:
.
Confidence Threshold: Touch
Confirm More for a system
response to a command. Touch
Confirm Less for the system to
proceed with the command
without responding.
. Prompt Length: Touch Short for
brief, direct feedback or Long for
more information feedback.
Touch the Back icon on the
infotainment display to go to the
previous menu.
. Audio Feedback Speed: Touch
Slow, Medium, or Fast for
feedback speed. Touch the Back
icon on the infotainment display
to go back to the previous menu.