phone INFINITI Q50 HYBRID 2014 Infiniti Intouch

BLUETOOTH®STREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth®audio device is not compatible with
the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth
®audio device
that is to be registered.
Check that the PIN code for the Bluetooth
®audio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth
®device is used in the vehicle. Turn off the other Bluetooth®device until the
registration is completed.
Music cannot be played back. The Bluetooth
®audio device is not compatible with
the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®audio
device.
The system is not set to the Bluetooth
®audio
mode. Push

BLUETOOTH®HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa.com/bluetooth) for model com-
patibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
®setting of the in-vehicle hands-free
phone system is turned off. Turn on the Bluetooth®setting of the system.
The Bluetooth
®setting of the cellular phone is
turned off. Turn on the Bluetooth®setting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
®connection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands- free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does
not respond to the call, the party is out of the
service area, or the call is abandoned before the
party responds), the system may reject a request to
make a call to the phone number. Turn off the cellular phone and turn it on again to reset
the connection.
11. Troubleshooting guide
11-13

11. Troubleshooting guide
11-14
SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa.com/bluetooth) for model com-
patibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice. The
other party can hear your voice, but it cracks or
cuts out. The cellular phone is not connected.
Check the registration procedure, and then register the
cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a command.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
®connection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats
or your body.
When a cellular phone is operated to make a
call, the hands-free function becomes una-
vailable. Some models of a cellular phone do not switch to
the hands-free mode when they are operated to
make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.

SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation
screen may be different from those shown on the cellular
phone screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or com-
pletely shut out radio waves that are used for
cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skip. The cellular phone may have turned on wireless LAN
(Wi-Fi). Turn off the wireless LAN (Wi-Fi).
11. Troubleshooting guide
11-15

VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret the
command correctly. The interior of the vehicle is too noisy.
Close the windows or have the other occupants be
quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak the
command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The timing of speaking a command is too fast. Speak the command after confirming the following: a voice guidance is announced, a tone sounds, and
an icon on the screen changes from white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between
words.
The system prompt to say command again. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after con- firming the following: a voice guidance is an-
nounced, a tone sounds, and an icon on the screen
changes from white to orange.
An improper command is spoken. Speak the command or a number that is displayed
in white on the screen.
Speak a command that is shown in the command
list.
The system does not correctly recognize a number
spoken. Many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When speaking a
telephone number, place a pause between area
codes, dial codes, etc.
11. Troubleshooting guide
11-25

11. Troubleshooting guide
11-26
SymptomPossible cause Possible solution
Voice recognition does not operate, and a tone
sounds twice after pushing the <
>.The
<>button is pushed immediately after the
READY to drive indicator light is ON. Push the
<>again after a short period of time.
USB memory device cannot operate with voice
recognition. Depending on the device, iPhone or iPod may be
recognized as a USB memory device.This is not malfunction
More than one audio device is connected to USB
port. Only one audio device can be operated with the
voice recognition system even when multiple
numbers of devices are connected. Select an audio
source to operate with the voice recognition system.
The USB/iPod operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the voice
recognition system has not been selected. Select an audio source to be operated with the voice
recognition system.
An error message is displayed when trying to select
a track and operate USB/iPod. The track information is being processed for
registration by the system.Song information will be loaded into the system
when a new audio device is registered for the first
time or when the song information in the pre-
registered device has been changed. Please wait for
the loading to complete which may take a few
minutes to up to an hour.
Exceeding number of songs are stored in the
connected audio device than it can hold. Decrease the number of songs stored in the audio
device.
No song is stored in the audio device. Store songs in the connected audio device. Storing
songs with information such as artist name, album
name, song name, playlist, etc., will make voice
recognition song search available.

A
About route guidance............................... 9-29
Adjusting volume and settings .................. 2-9
Advanced Climate Control system ............. 3-7
Air conditioner
In-cabin microfilter .................................... 3-8
Air filter
In-cabin microfilter .................................... 3-8
App Garage screen.................................... 6-3
App Garage Settings screen ...................... 6-4
Around View Monitor (AVM) ...................... 7-6
Audio operation precautions ..................... 4-2
Audio operations .................................... 4-11
Audio Source bar setting......................... 4-12
Audio system
Steering-wheel audio controls ................. 4-11
Automatic
Automatic climate control system .............. 3-6
Auxiliary (AUX) devices............................ 4-30
B
Bluetooth®Hands-Free Phone System....... 5-2
Bluetooth®information ........................... 5-13
Bluetooth®streaming audio............. 4-9, 4-26
Building graphics ....................................... 9-6
C
Cabin air filter........................................... 3-8
Canceling Route ....................................... 9-34
CD/USB memory device care
and cleaning ........................................... 4-33
Changing map view
DirectionBird view2D view .......................... 9-9
Changing order of destination
and waypoints ......................................... 9-37
Changing region ...................................... 9-14
Changing scale of map .............................. 9-8
Clock settings ......................................... 2-20
Command list.......................................... 10-6
Compact Disc (CD) player ................. 4-4, 4-18
Compressed Audio
Files (MP3/WMA/AAC) ............................... 4-7
Connecting Bluetooth
®audio device ....... 2-21
Connecting Bluetooth®device ................. 2-21
Connecting Bluetooth Hands-free Phone ... 5-3
Connecting cellular phone ....................... 2-21
Connecting to Interactive Voice Menu ...... 8-15
Control buttons and functions ................... 2-2
Current vehicle location ........................... 9-59
Customer assistance ............................... 11-2
D
Defroster switch
Rear window and outside mirror defroster
switch ..................................................... 3-11
Deleting stored item ................................ 9-53
Destination screen ................................... 9-15
Display Settings ...................................... 2-17
Display urgent traffic information ............. 9-46
Display View Bar ..................................... 2-11
Displaying current vehicle location ............. 9-6
Download application ............................... 6-3
Driver Assistance settings ....................... 8-31
Dual Display ............................................. 2-2
During a call ............................................. 5-5
E
Editing route ............................................ 9-35
Editing stored information........................ 9-50
Editing user settings ............................... 8-29
Emergency support ................................. 8-20
Examples of how Vehicle Apps is used ..... 6-7
F
Favorites ................................................. 5-12
Index
12-1

12-2
Finding address ....................................... 9-18
Finding nearby place ................................ 9-21
Finding points of interest ......................... 9-19
Fully customizable digital environment .... 8-28
Functions disabled while driving ............. 2-15
G
Giving voice commands .......................... 10-2
Guidance screen settings ......................... 9-34
H
Hands-free text messaging assistant ......... 5-6
Heated seats............................................. 3-9
Heated steering-wheel ............................ 3-10
How to handle display .............................. 2-3
How to handle the Map SD card .............. 9-66
How to handle the SD card ...................... 9-70How to see voice command screen ......... 10-3
I
In-cabin microfilter .................................... 3-8
INFINIT voice recognition ......................... 10-2
Infiniti Connection ................................... 8-10
Infiniti Connection feature ....................... 8-10 Infiniti Connection service application ..... 8-14
Infiniti Connection settings ..................... 8-19
INFINITI controller...................................... 2-5
Infiniti InTuition ..................................... 8-30
Information feeds.................................... 8-16
Information screen .................................... 8-2
iPod player ............................................. 4-23
Items to be set initially ........................... 2-16
L
Laser product............................................ 1-4
Linking Smartphone .................................. 6-8
Log-in screen ............................................ 2-7
Lower display and menu buttons ............ 2-13
Lower touch screen display (lower
display) ................................................. 2-13
M
Making a call ............................................ 5-4
Map data ................................................. 9-66
Map data authentication ............................ 9-3
Map operation ........................................... 9-4
Map types.................................................. 9-4
Map view settings .................................... 9-10
Media Hub ................................................ 2-6 Menu screen (models with
navigation system) .................................. 2-14
Menu screen (models without
navigation system) .................................. 2-15
Menu screen and operation method .......... 2-9
Mobile Apps ............................................. 6-8
Monitor, RearView Monitor ........................ 7-2
Moving map ............................................... 9-7
My Schedule ........................................... 8-16
N
Navigation settings .................................. 9-56
Notes on SiriusXM Traffic information ....... 8-9
P
Phone ....................................................... 5-3
Phone selection ........................................ 5-3
Phone settings .......................................... 5-9
Phonebook ............................................. 5-12
Procedures after setting route .................. 9-27
R
Radio ............................................... 4-2, 4-13
Rear window and outside mirror
defroster switch ...................................... 3-11

RearView Monitor ...................................... 7-2
ReaView Monitor settings .......................... 7-4
Recalculating route .................................. 9-38
Receiving a call ......................................... 5-4
Route calculation ..................................... 9-63
Route guidance .............................. 9-29, 9-64
Route guidance settings ........................... 9-39
Route menu screen .................................. 9-35
S
Safety information ............................. 1-3, 9-3
Screen Settings....................................... 2-16
Scrolling message or list ........................... 2-9
Searching for detour route using
traffic information .................................... 9-38
Searching from address book .................. 9-24
Searching from history ............................. 9-23
Selecting item ........................................... 2-9
Servicing heater and air conditioner.......... 3-9
Setting at information on map ................. 9-13
Setting by Infiniti Connection ................... 9-25
Setting by phone number ........................ 9-24
Setting city center .................................... 9-23
Setting detour route................................. 9-39
Setting freeway entrance/exit................... 9-23
Setting from stored routes ....................... 9-25Setting home as destination .................... 9-20
Setting intersection .................................. 9-21
Setting point on map ............................... 9-27
Settings screen ....................................... 8-22
Shortcut menu (models with
navigation system) .................................. 2-10
SiriusXM Travel Link .................................. 8-4
split screen ................................................ 9-9
Start-up screen ......................................... 2-7
Steering
Steering-wheel-mounted controls for
audio ...................................................... 4-11
Steering-wheel switches ............................ 2-5
Storing a location/route ........................... 9-48
Storing avoid area ................................... 9-50
Storing home location .............................. 9-48
Storing location ....................................... 9-48
Storing route ........................................... 9-49
Subscription Infiniti Connection service ... 8-10
Switch
Rear window and outside mirror defroster
switch ..................................................... 3-11
T
Text message settings ............................... 5-9
Touch panel .............................................. 2-8
Trademarks ............................................... 1-4
Traffic information on map ....................... 9-47
Traffic information settings....................... 9-46
Transferring information to/from
address book ........................................... 9-55
U
Updating All Information Feeds .............. 8-17
upper display.......................................... 2-10
upper touch screen display
(upper display) ....................................... 2-10
USB (Universal Serial Bus) ........................ 4-5
USB memory device player...................... 4-20
USB/iPod interface and Auxiliary
input jack ................................................. 2-6
User edit screen...................................... 8-29
User registration ..................................... 8-28
User selection ........................................... 2-7
Using applications .................................... 6-3
Using Destination Send to Car ................. 9-27
Using Google send-to-car ......................... 9-26
Using Journey Planner .............................. 9-22
V
Vehicle Apps ............................................. 6-3
Index
12-3