ESP INFINITI Q50 HYBRID 2015 Roadside Assistance Guide

Foreword
This manual describes roadside assistance operations and related warnings and cautions for this vehicle.
This vehicle is equipped with a high voltage battery pack.Failure to follow recommended practices
during emergency responses will cause death or serious personal injury.
Please read this manual in advance in order to understand the features of this vehicle and to help you deal
with roadside assistance operations involving this vehicle. Follow the procedures in order to help assure
a safe and successful roadside assistance operation.
This manual is periodically updated. If you are not viewing this manual on the Infiniti web site, we urge you to
go to
www.infinitiusa.comorwww.infiniti-techinfo.comto make sure you have the most recent version of this
manual.
INFINITI EMERGENCY CONTACT INFORMATION
• Infiniti Consumer Affairs: 1-800-662-6200 (US) or 1-800-361-4792 (Canada)
• Hours of operation are 8am - 5pm (Monday-Friday) Eastern, Central and Pacific time zones
IMPORTANT INFORMATION ABOUT THIS MANUAL
You may see various symbols in this manual. They have the following meanings:
DANGER
This symbol is used to inform you of an operation which will result in death or serious
personal injury if instructions are not followed.
Example: Touching high voltage components without using the appropriate protective
equipment will result in electrocution. PPE must always be worn when touching or
working on high voltage components.
This symbol is used to inform you of an operation which may cause death or serious
personal injury if instructions are not followed.
This symbol is used to inform you of an operation which may cause personal injury or
component damage if instructions are not followed.
Please note that there may be differences between this manual and the vehicle specification due to
specification changes. RAG–2

Table of Contents
FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . RAG–2
INFINITI EMERGENCY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
IMPORTANT INFORMATION ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
1. ABOUT THE INFINITI Q50 HYBRID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–5
1-1 Q50 HYBRID IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6 1-1.1 EXTERIOR AND ENGINE COMPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6
1-1.2 INTERIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–7
1-2 VEHICLE IDENTIFICATION NUMBER (VIN) LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–8
1-3 WARNING AND INDICATOR LAMP INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9
2. BASIC HIGH VOLTAGE INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10 2-1 BATTERY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.1 12-VOLT BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.2 HIGH VOLTAGE BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-2 HIGH VOLTAGE-RELATED AND 12-VOLT-RELATED COMPONENT LOCATIONS AND DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11
2-3 HIGH VOLTAGE BATTERY PACK SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12
2-4 HIGH VOLTAGE SAFETY MEASURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13 2-4.1 WARNING LABELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13
3. ROADSIDE ASSISTANCE RESPONSE STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14 3-1 PREPARATION ITEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-1.1
PERSONAL PROTECTIVE EQUIPMENT (PPE) PROTECTIVE WEAR CONTROL. . . RAG–16
3-1.2 DAILY INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-1.3 INSULATED TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-2 INDICATIONS THE HIGH VOLTAGE SYSTEM IS ON . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-3 VEHICLE IMMOBILIZATION AND STABILIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-4 TURNING OFF THE IGNITION SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18
3-5 WATER SUBMERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–19
3-6 VEHICLE FIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–19
3-7 HIGH VOLTAGE BATTERY DAMAGE AND FLUID LEAKS . . . . . . . . . . . . . . . . . . . . . . . . RAG–20
4. ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–21
4-1 JUMP STARTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–21
4-1.1 JUMP STARTING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22
4-1.2 SHIFT SELECTOR LEVER LOCK RELEASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23
RAG–3

2-4 High Voltage Safety Measures
Circuit insulation The high voltage positive (+) and negative (-) circuits are insulatedfrom the metal chassis.
Reducing the risk of electrocution The high voltage components and harnesses have insulated cases or orange-colored coverings which provide insulation and easy identification.
The high voltage battery case is electrically connected to the vehicle
ground. This connection helps protect the vehicle occupants and
emergency responders from high voltage electrical shock.
Identification The high voltage components are labeled “WARNING” similar to the label shown below. All high voltage harnesses are coated in orange.
2-4.1 Warning Labels
WARNING/AVERTISSEMENT
To avoid serious injury, keep clear engine parts at all times. Engine may start at any time if the start switch and the the READY lamps
on the instrument panel are "ON". Make sure both lamps are "OFF" before working in the engine compartment. See Owners Manual.

Pour éviter des blessures graves, assurez-vous que les témoins START SWITCH et READY dans le tableau d e bord sont éteints
(OFF) avant d'entreprendre tout travail à I'intérieur du compartiment moteur. Le moteur peut démarrer à tout moment si le contacteur
d'allumage est à la position ON et que les témoins READY du tableau de bord sont allumés. Assurez-vous que les deux
témoins sont éteints avant de travailler dans le compartiment moteur. Reportez-vous au manuel du conducteur.
B
W A R N I N G / A V E R T I S S E M E N T / A C H T U N G
Make sure READY lamp is "OFF" before working in the engine compartment.
Assurez-vous que les témoin READY est "OFF" avant d e travailler dans le compartiment du moteur.
Bitte gehen Sie sicher, dass die READY-Kontrolleuch te "AUS" ist, bevor Sie jegliche Arbeit
im Motorraum beginnen. D
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RAG–13

3. Roadside Assistance Response Steps
•NEVER assume the Q50 HYBRID is shut OFF simply because it is quiet.
•
If the vehicle is damaged and you are not sure about the condition of the electric
vehicle system, contact first responders immediately. If the vehicle is damaged, the high
voltage system should be shut down by first responders while following the procedures
in the First Responders Guide and while wearing appropriate Personal Protective
Equipment (PPE) .
•
If the READYindicator is ON the high voltage system is active.
•
If possible, be sure to check the READYindicator on the instrument cluster and
verify that the READY
indicator is OFF and the high voltage system is stopped.
• Some of the under hood parts get hot and may cause serious burns. Use caution when working on or around these parts.
RAG–14

3-5 Water Submersion
DANGER
Damage level of submerged vehicle may not be apparent. Handling a submerged
vehicle without appropriate Personal Protective Equipment (PPE) will result in serious
injury or death from electrical shock.
•The ignition switch of the submerged vehicle must be turned OFF first, if possible.
Then the vehicle must be completely out of the water and drained to avoid electrical shock.
•
If the vehicle is in the water, to avoid electrical shock NEVER touch the high voltage
components, harnesses or service plug. PPE must always be worn when touching or
working on high voltage components.
Only first responders wearing appropriate Personal Protective Equipment (PPE) should shut down the vehicle.
After shut down, standard towing/recovery procedures can be used. Refer to
4-3 Towing (RAG–25).
3-6 Vehicle Fire
• Always utilize full Personal Protective Equipment (PPE) and self-contained breathing apparatus during fire fighting operations. Smoke from a Q50 HYBRID vehicle fire is
similar to smoke from a conventional vehicle fire.
• In the case of extinguishing a fire with water, large amounts of water from a fire hydrant (if possible) must be used. DO NOT extinguish fire with a small amount of water.
In the event of a small fire, a Type ABC fire extinguisher may be used for an electrical fire
caused by wiring harnesses, electrical components, etc. or oil fire.
In case of vehicle fire, contact fire department immediately and extinguish the fire if possible. If you must
walk away from the vehicle, notify an appropriate responder or a rescue person of the fact that the vehicle is
a hybrid vehicle that contains a high voltage system and warn all others.
RAG–19

3-7 High Voltage Battery Damage And Fluid Leaks
The high voltage battery contains electrolyte solution. To avoid exposure to electrolyte
solution and serious personal injury, always wear appropriate solvent resistant Personal
Protective Equipment (PPE) and read the following precautions:
• Electrolyte solution is a skin irritant.
• Electrolyte solution is an eye irritant – If contact with eyes, rinse with plenty of water andsee a doctor immediately.
• If electrolyte leak occurs, wear appropriate solvent resistant PPE and use a dry cloth to clean up the spilled electrolyte. Be sure to adequately ventilate the area.
• Electrolyte solution is highly flammable.
• Electrolyte liquid or fumes that have come into contact with water vapors in the air will create an oxidized substance. This substance may irritate skin and eyes. In these cases,
rinse with plenty of water and see a doctor immediately.
• Electrolyte fumes (when inhaled) can cause respiratory irritation and acute intoxication. Move to fresh air and wash mouth with water. See a doctor immediately.
In cases of battery case breach or electrolyte leakage, contact the fire department immediately. If you must
walk away from the vehicle, notify an appropriate responder of the fact that the vehicle is a hybrid vehicle
and contains a high voltage system and warn all others.
High Voltage Battery Electrolyte Solution Characteristics: • Clear in color
• Sweet odor
• Similar viscosity to water
• Since the high voltage battery is made up of many small sealed battery modules, electrolyte solutionleakage should be minimal.
NOTE:
Other fluids in the vehicle (such as engine oil, washer fluid, brake fluid, coolant, etc.) are
the same as those in a conventional vehicle.
RAG–20

4-4 Jacking Up the Vehicle and Changing a Tire
The Q50 is factory equipped with run-flat tires. It is not equipped with a jack or spare tire as standard
equipment. However, the following jacking instructions apply when using the optional Infiniti jack.
Always follow these instructions when jacking up the vehicle and changing a tire:
• Never change a tire when the vehicle is on a slope, ice or slippery areas. Jack must be onlevel ground.
• Make sure the parking brake is securely applied and shift selector is in P (Park) position.
• Never get under the vehicle while it is supported only by the jack. If it is necessary to work under the vehicle, support it with safety stands.
• Use the correct jack-up points. Never use any other part of the vehicle for jack support.
• Never jack up the vehicle more than necessary.
• Never use blocks on or under the jack.
• Do not start or run the engine while vehicle is on the jack. It may cause the vehicle to move. This is especially true for vehicles with limited slip differentials.
• Do not allow passengers to stay in the vehicle while it is on the jack.
• Never run the engine with a wheel(s) off the ground. It may cause the vehicle to move.
• Be sure to block the wheel diagonally opposite the wheel being removed as the vehicle may move and result in personal injury.
Failure to follow these instructions can result in serious personal injury or death and/or
vehicle damage.
1. Place the jack directly under the jack-up point as illustrated so the top of the jack contacts thevehicle at the jack-up point. Align the jack head between the two notches in the front or the rear
as shown. Also fit the groove of the jack head between the notches as shown. The jack
should be used on level firm ground.
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RAG–30

5-2 Remove Service Plug
DANGER
•Do not remove the service plug without always wearing appropriate Personal
Protective Equipment (PPE) to help protect the responder from serious injury or death
by electrical shock.
•
Immediately cover the service plug socket with insulated tape. The high voltage
battery retains high voltage power even when the service plug is removed. To avoid
electric shock, NEVER touch the terminals inside the socket.
To avoid unintended reinstallation and risk of electrical shock and severe personal injury
or death, the service plug should be securely stored away from the vehicle while the vehicle
is in storage.
NOTE: Before disconnecting the 12-volt battery terminal, if necessary, lower the windows, adjust
the steering column, adjust the seats, unlock the doors, etc. Once 12-volt battery is
disconnected, power controls will not operate. 1. If possible, check the READY
indicator status in the instrument cluster. If it is on, the high
voltage system is active.
2. Place the shift selector in the Park (P) position.
3. Push the ignition switch once to turn OFF the high voltage system. Then verify whether the READY indicator
is off.
If the READY indicator does not turn off, continue to
step 5 to open the trunk for 12-volt battery negative
cable access.
AAYIA0191ZZ
LOCK
ACC
(OFF)
ON
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RAG–34