ESP KIA SOUL EV 2019 Warranty and Consumer Information Guide

12
Maintenance
You are responsible for properly operating and
maintaining your Kia Vehicle in accordance with the
instructions described in your Owner’s Manual. If your
vehicle is used under severe driving conditions, you
must follow the maintenance requirements described in
your Owner’s Manual for severe driving conditions in
order to maintain your warranties.
Maintenance Records
You are required to retain maintenance records since it
may be necessary in some instances for you to prove that
the required maintenance has been performed. The
“Scheduled Maintenance Record” beginning on Page 20
should be filled in when regular maintenance is
performed. Keep all receipts and make them available in
case questions rise about the services requested and
provided.
Locating an Authorized EV Kia Dealer
You can locate an Authorized EV Kia Dealer nearest you
through the Kia website at http://www.kia.com or by
contacting Kia at (800) - 333 - 4KIA (4542).
To Get Warranty Service
You must take your Kia Vehicle, along with this manual,
to an Authorized EV Kia Dealer in the United States
during its normal service hours. (See the preceding
section for reference in locating an Authorized EV Kia
Dealer.). While any Authorized EV Kia Dealer will
perform warranty service, Kia recommends that when
possible you return to the dealership where you
purchased your Kia Vehicle in order to ensure continuity
in service and maintenance. If you have any questions or
need assistance regarding this warranty, refer to “When
You Need to Talk to Kia” starting on Page 24.
Other Terms
This warranty is applicable to Kia Vehicles registered
and normally operated in the United States.
Service and Maintenance Outside the United
States
If you are going to be driving outside the United States,
it is important that you contact us at (800) 333-4542 in
order to determine what service and warranty coverage
is available in the area you will be travelling.
Your Responsibilities in Order to Maintain Your Warranties
New Vehicle Limited Warranty
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13
New Vehicle Limited Warranty
THE DURATION OF ALL IMPLIED WARRANTIES,
IF ANY, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS, ARE LIMITED RESPECTIVELY TO THE
DURATION OF THESE EXPRESS WARRANTIES.
THESE WARRANTIES ARE GIVEN IN LIEU OF
ALL OTHER EXPRESSED WARRANTIES (EXCEPT
ANY SET FORTH SEPARATELY IN THIS
MANUAL) ON THE PART OF KIA MOTORS
AMERICA, INC. OR THE AUTHORIZED EV KIA
DEALER SELLING YOUR KIA VEHICLE. NO
DEALER, OR ANY AGENT OR EMPLOYEE
THEREOF, OR ANY OTHER PERSON, IS
AUTHORIZED TO EXTEND OR ENLARGE THESE
WARRANTIES. KIA MOTORS AMERICA, INC.
SHALL NOT BE LIABLE FOR ANY ECONOMIC
LOSS, INCIDENTAL, SPECIAL, CONSEQUENTIAL,
OR EXEMPLARY DAMAGES, OR ANY SERVICE
NOT EXPRESSLY PROVIDED FOR HEREIN.
Some states do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above
limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you
may have other rights which vary from state to state.
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15
Anti-Perforation Limited Warranty
the Kia Vehicle in accordance with the procedures
specified in paragraph 3, “Your Responsibilities”
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia Vehicle
on a regular basis (at least monthly) to detect any chips
or scratches in the paint or protective coating and to
repair them immediately.
Special care should be taken to protect your Kia Vehicle
from corrosion under the following conditions:
• If you drive on salted roads, or if you drive near the
ocean, flush the underbody as needed, and at least
weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident or
any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we
recommend that you install stone guards behind
each wheel.
4. To Get Warranty Service
You must take your Kia Vehicle, along with this
manual, to any Authorized EV Kia Dealer in the United
States during its normal service hours. (See pg.12 for
reference in locating an Authorized EV Kia Dealer).
If you have any questions or need assistance regarding
this warranty, refer to the “When You Need to Talk to
Kia” starting on Page 24.
5. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts that fail
to function properly. Such repair or replacement shall be
carried out by an Authorized EV Kia Dealer at its place
of business. This warranty does not include any other
expense, including but not limited to those for any
replacement transportation or for the loss of use of your
Kia vehicle.
6. Other Terms
The “Other Terms” stated on page 12 in the New
Vehicle Limited Warranty section of this manual also
apply to this warranty.
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17
Replacement Parts and
Accessories Limited Warranty
replaced without charge for the parts, but all labor
charges will be your responsibility.
Warranty Period
• Kia Genuine replacement parts
Kia Genuine replacement parts (Except
Traditional 12 Volt (Non EV) battery) installed
by an Authorized EV Kia Dealer under warranty
are covered for the greater of (1) the duration of
the New Vehicle Limited Warranty or (2) the first
12 months from the date of installation of the
Kia Genuine replacement parts or 12,000 miles.
• Kia Genuine Traditional 12 Volt Battery
(non EV)
This warranty applies only to Kia Genuine
Traditional 12 Volt replacement batteries
purchased from an Authorized EV Kia Dealer in
the United States. Kia Genuine replacement
batteries are covered by a limited warranty for
the period of 36 months from the date of
installation, regardless of mileage. During the
first 12 months of the warranty period a defective
Kia Genuine replacement battery will be
replaced at no charge for the new battery, labor
or installation. If a Kia Genuine replacement
battery fails during the last 24 months of the 36-
month warranty period, you will receive a pro-
rated credit toward the purchase of a new Kia
battery. You are responsible for all diagnostic,
labor and installation charges.
Pro-Ration Chart:
Months Of Use Consumer Portion Warranty Portion
13-16 months 10% 90%
17-20 months 30% 70%
21-23 months 45% 55%
24-26 months 60% 40%
27-30 months 75% 25%
31-33 months 85% 15%
34-36 months 90% 10%
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.
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69
New Jersey Consumer Notice
IMPORTANTE: SI ESTE VEHICULO TIENE UN DEFECTO QUE SUBSTANCIALMENTE AFECTA SU USO, VALOR O SEGURIDAD, O QUE PUEDE CAUSAR MUERTE O SERIO DANO CORPORAL SI SE MANEJA, Y FUE COMPRADO, ARRENDADO O REGISTRADO EN NUEVA JERSEY, USTED PUEDE TENER EL DERECHO BAJO LA LEY DE LIMON DEL ESTADO DE NUEVA JERSEY A UN REEMBOLSO DEL PRECIO DE COMPRA O A LOS PAGOS DE SU ARRENDAMIENTO.
Aqui le damos un sumario de sus derechos:
1. Para calificar por compensacion bajo la Ley de Limon de Nueva Jersey, usted debe darle al fabricante o a su concesionario la oportunidad de reparar o corregir el defecto del vehiculo dentro del termino de proteccion bajo la Ley de Limon, que son las 24,000 millas primeras de operacion o dos anos des\
pues de la fecha original de la entrega del vehiculo o lo que suceda primero.
2. Si el fabricante o su concesionario no puede arreglar o corregir el defecto dentro de un tiempo razonable, usted puede tener el derecho de devolver el vehiculo y recibir un reembolso completo, menos un descuento por el uso del vehiculo.
3. Si se supone que el fabricante o su concesionario no puede reparar o corregir el defecto y si substancialmente el mismo defecto continua existiendo despues que el fabricante ha recibido un aviso del defecto, mandado por correo certificado con recibo de retorno, y ha tenido una oportunidad final para corregir el defecto o condicion dentro de los 10 dias naturales despues de recibir el aviso. Este aviso tiene que ser recibido por el fabricante dentro del termino de proteccion y solo se puede dar despues que (i) el fabricante o su concesionario ha intentado dos o mas veces de corregir el defecto; (ii) el fabricante o su concesionario ha intentado por lo menos una vez de corregir el defecto si el defecto es uno que puede causar la muerte o serio dano corporal si el vehiculo se maneja; o (iii) el vehiculo ha estado fuera de servicio por reparos por una acumulacion total de 20 dias naturales o mas, o en el caso de una casa rodante motorizada (motorhome) de 45 dias o mas.
4. Si substancialmente el mismo defecto continua existiendo despues que el fabricante ha tenido la ultima oportunidad de reparar o corregir el defecto, usted puede presentar una solicitud para compensacion ba\
jo la Ley de Limon de Nueva Jersey.
PARA INFORMACION COMPLETA ACERCA DE SUS DERECHOS Y RECURSOS BAJO ESTA LEY, INCLUYENDO LA DIRECCION DEL FABRICANTE PARA NOTIFICARLE EL DEFECTO, PONGASE EN CONTACTO CON: NEW JERSEY DEPARTAMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT, POST OFFICE BOX 45026, NEWARK, NEW JERSEY 07101, NUMERO DE TELEFONO: 973-504-6226
NOTICE TO CONSUMERS STATE OF NEW JERSEY
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89
Virginia Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle and/or relief.
It shall be the responsibility of the consumer, or the consumer’s representative, prior to availing himself or herself of
the provisions of the “Lemon Law,” to notify Kia of the need for the correction or repair of the nonconformity, unless
Kia has been notified as defined in §59.1-207.11 of the “Lemon Law.” If the manufacturer or factory representative
has not been notified of the conditions set forth in subsection B of §59.1-207.13 of the “Lemon Law,” and any of the
conditions set forth in subsection B of §59.1-207.13 of the “Lemon Law” already exists, Kia shall be given an
additional opportunity, not to exceed fifteen days, to correct or repair the nonconformity.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. Although you are not required to use\
BBB AUTO LINE in order to maintain a
claim under your state “Lemon Law”, if you choose to seek remedies under the Magnuson-Moss Warranty Act, you
are required to use BBB AUTO LINE offered by Kia prior to initiating court action. For additional information about
BBB AUTO LINE, review Pages 26-28 of this book or contact Kia at the address or toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF VIRGINIA
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Circle One Miss Ms. Mrs. \
Mr.
Owner's Name
Address
City State Zip Code
Telephone Number Consumer Email
Salesperson's Name
Dealer's Name
Address
City State Zip Code
Dealer Code Date of Retail Delivery\
or First Use
Vehicle Identification Number
Speedometer Replacement Record
The speedometer in this vehicle was replaced on
with miles.
Dealer Name
Dealer Signature
To determine true vehicle mileage, the mileage noted here should be added to the current mileage shown on the speedometer installed.
Important
Please keep this manual with your Kia Vehicle.
This manual should be presented to a Kia Dealer
if warranty service is needed. This manual should
remain with your Kia Vehicle if you sell it so
future owners will have this information.
Definitions
As used in this manual (unless otherwise specifically
stated):
“Kia” means Kia Motors America, Inc., P.O.Box
52410 Irvine, CA 92619-2410, U.S.A., the
distributor of Kia Vehicles in the United States.
“Kia Vehicle” means a 2019 model year Kia Motor
Vehicle known as "EV" manufactured by Kia Motors
Corporation, 12 Heolleung-ro(231 Yangjae-Dong),
Seocho-Ku, Seoul, 06797, Korea, and its affiliates.
“Authorized EV Kia Dealer” means a person in the
United States of America authorized by Kia Motors
America, Inc. to service Kia electric vehicles or
perform repairs under the warranties in this manual.
“Kia Accessory” means a Kia Genuine Accessory or
Kia Genuine optional equipment supplied by Kia
Motors America, Inc.
“Kia Genuine” means new or remanufactured parts
or replacement parts supplied by Kia Motors
America, Inc.
(date)
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