service Lexus GS350 2015 Warranty and Services Guide

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Step 3
If your concern has still not been
resolved to your satisfaction, Lexus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 688
Mt. Clemens, MI 48046
(866) 272-4872
Important: You must use NCDS
prior to exercising rights or seeking
remedies available to you through
a court action pursuant to the
Magnuson-Moss Warranty Act.
In addition, you must use NCDS if
you are required to do so prior to
exercising certain rights or seeking
certain remedies available under
the Lemon Laws of your state. See
the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created
by the Act, you need not use NCDS.
NCDS Arbitration
What is the Dispute
Settlement Program?
This program consists of local
professionals who are trained
and experienced in arbitration.
The arbitrator(s) appointed by
NCDS will arbitrate your case by
reviewing the facts you present;
having the vehicle inspected, if
necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of Lexus’ effort to
promptly and equitably resolve
your concerns. The decision-
maker is an impartial third party.
The decision of the arbitrator(s) is
binding on Lexus but not on you.
Introduction
IF YOU NEED ASSISTANCE
WARRANTY

11
What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1 ) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1 ) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your state
cover vehicles used for commercial
purposes; or 2) claims that an air bag
failed to deploy or deployed when
it should not have; or 3) disputes
regarding fires and/or accidents
and/or theft. Since there are other
additional exclusions, please contact
NCDS for further information on
eligibility guidelines. You must file a
request for arbitration with NCDS
within six months of the expiration
of the eligibility period, provided
the concern or alleged defect was
brought to the attention of Lexus
or one of its dealers during the
eligibility period.
How long is the
arbitration process?
The entire process — from the time
NCDS receives your request for
arbitration to the arbitrator’s decision —
is designed to take no more than
40 days. A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner
(if an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number
(VIN), the names of your selling
and servicing dealerships, and the
current mileage on your Lexus.
Introduction
IF YOU NEED ASSISTANCE
WARRANTY

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You have purchased one of the finest
vehicles built in the world today, and it
is backed by one of the finest warran-
ties in the industry. This excellent
warranty coverage demonstrates
not only our confidence in Lexus
vehicles, but also our commitment
to every Lexus customer. We’re
dedicated to ensuring that you enjoy
exceptional quality, dependability
and peace of mind throughout
your ownership experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we
establish such a policy adjustment,
we mail details to all applicable
owners on record. That’s why it is
important to send in the card at the
back of this booklet if you change
your address or if you have purchased
your Lexus from a previous owner.
You’ve made a wise decision to
purchase a Lexus. Your vehicle
delivers world-class luxury
and performance, along with an unparalleled commitment from Lexus
to ensuring your satisfaction. You can
be confident — as we are — that you’ll
enjoy owning your Lexus as much as
you enjoy driving it.
All warranty information is the latest
available at the time of publication and,
with the exception of the emission
control warranties, is subject to change
without notice.
Introduction
THE LEXUS COMMITMENT
WARRANTY
This section of the Warranty and
Services Guide describes the
terms of Lexus warranty coverage
as well as general owner
responsibilities. The section
be ginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.

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Who Is the Warrantor
The warrantor for these limited
warranties is Lexus, a division of
Toyota Motor Sales, U.S.A., Inc.,
19001 South Western Avenue,
Torrance, California 90509-2991,
a California corporation.
Which Vehicles Are Covered
These warranties apply to 2015
model-year Lexus GS 350 models
registered and normally operated
in the United States, U.S. territories
and Canada. Warranty coverage is
automatically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty
terms and conditions that may vary
depending on the part covered. A
warranty for specific parts or systems,
such as the Powertrain Warranty or
Emission Performance Warranty,
is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered
by these warranties are made at
no charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will
be made by the servicing Lexus
dealership and/or Lexus. Parts
scheduled to be replaced as required
maintenance are warranted until
their first replacement only.
Note: Lexus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.
Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY

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Corrosion Perforation
Warranty
This warranty covers repair or
replacement of any original body
panel that develops perforation from
corrosion (rust-through), subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months,
regardless of mileage.
For information on how to protect
your vehicle from corrosion, refer
to sections related to maintenance
and care in the Owner’s Manual.
Towing
When your vehicle is inoperable due
to failure of a warranted part, towing
service to the nearest authorized
Lexus dealership is covered.This warranty does not cover damage
or failures resulting directly or indi-
rectly from any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Lexus Accessories
• Lack of or improper mainte-
nance, including use of fluids
other than those specified in
the Owner’s Manual
• Installation of non-Genuine
Lexus Parts
• Airborne chemicals, tree sap,
road debris (including stone
chips), rail dust, salt, hail, floods,
wind storms, lightning and other
environmental conditions
• Water contamination
WHAT IS NOT COVERED
Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY
WARRANTY

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This warranty also does not
cover the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac turer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such as
engine tune-ups; replacement of fluids
and filters; lubrication; cleaning and
polishing; replacement of spark plugs
and fuses; and replacement of worn
wiper blades, brake pads/linings and
clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Vehicles with Unknown
Vehicle Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in lieu
of repairs because the cost of repairs
exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss
of personal or commercial property;
and the loss of pay or revenue.
Your Warranties in Detail
NEW VEHICLE LIMITED WARRANTY
WARRANTY
*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.

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Emission Defect Warranty
Lexus warrants that your vehicle:
• Was designed, built and
equipped to conform at the
time of sale with applicable
federal emissions standards.
• Is free from defects in materials
and workmanship that may
cause the vehicle to fail to
meet these standards.
Federal regulations require that this
warranty be in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. However, under the terms of
the Basic Warranty, Lexus provides
coverage of four years or 50,000
miles, which ever occurs first. Specific
components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in
the parts list on pages 23–24 have
coverage of eight years or 80,000
miles, whichever occurs first.
Emission Performance
Warranty
Some states and localities have
established vehicle inspection
and maintenance (I/M) programs
to encourage proper vehicle
maintenance. If an EPA-approved
I/M program is in force in your
area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and
federal regulations, Lexus will
make all nec essary repairs if
both of the following occur:
• Your vehicle fails to meet
applicable emissions standards
as determined by an
EPA-approved emissions test.
• This failure results or will result
in some penalty to you — such
as a fine or denial of the right
to use your vehicle — under
local, state or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs first.
Additionally, components marked
“8/80” in the parts list on pages 23–24
have coverage of eight years or
80,000 miles, whichever occurs first.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY
WARRANTY

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You are responsible for perfor-
mance of the required maintenance
indicated in the Owner’s Manual
and this guide. Lexus will not deny
a warranty claim solely because
you do not have records to show
that you maintained your vehicle.
However, any failure or noncompli-
ance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replace-
ment parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Genuine Lexus Parts.
REPLACEMENT PARTS MAINTENANCE
Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY
WARRANTY

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If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance
Warranty. To do so, take your vehicle
to an authorized Lexus dealership and
present a copy of the emissions test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your
claim is denied, Lexus will notify you
in writing of the reason within the
same period. If we fail to do so, we will
repair your vehicle free of charge. The
only exceptions allowed are when you
request or agree to a delay, or when
a delay is caused by factors beyond
the control of Lexus or the dealership.
For information on how to obtain
service under the Emission
Defect Warranty, see page 37,
“Obtaining Warranty Service.”If you have questions or concerns
about your vehicle’s federal emission
warranty coverage, please follow the
steps described on pages 9–10. In
the case of the Emission Performance
Warranty, you may also request infor-
mation from or report complaints to:
U.S. Environmental Protection
Agency
Vehicle Programs & Compliance
Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
IF YOUR VEHICLE FAILS
AN EMISSIONS TESTIF YOU HAVE
QUESTIONS
Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY
WARRANTY
Vehicles equipped with a
California Certified Emission
Control System that are regis-
tered and operated in California
or any state that adopts California
emission warranty provisions are
also covered by the California
Emission Control Warranty
(see page 28). Connecticut,
Delaware, Maine, Maryland,
Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
are the other states to which
the California Emission Control
Warranty currently applies.

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We (the dealership) want you to
know |that at the time your new
Lexus vehicle is being delivered:
1) On the basis of written notification
furnished by Lexus, we have knowl
edge that the vehicle is covered by
an EPA Certificate of Conformity.
2) We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any compo-
nents or systems, emissions-related
or otherwise. On the basis of this
inspection, there are no apparent
deficiencies in the installation of
emission control devices by Lexus.
(For purposes of this certificate,
“emission control devices” is limited
to devices installed on a vehicle for
the sole or primary purpose of
controlling emissions and which were
not in general use before 1968.)
3) We have performed all emission
control system preparations
required by Lexus prior to the sale
of the vehicle as set forth in Lexus’
current pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes first) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and
used in accordance with the written
instructions for proper mainte-
nance and use, Lexus will remedy
the nonconformity free of charge
under the terms of the Emission
Performance Warranty.
5) If vehicle was used as a company
car or demonstrator, check box
and complete the following:

The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery.
The Emission Performance
Warranty period commenced
on the date the vehicle was first
placed into service, which was
Month Day Year
Note: The dealership makes no
repre sentation or warranty that
the emission control system or
any part thereof is without defect
or that the system will perform
properly. The Emission Performance
Warranty referred to in Paragraph 4
and furnished with the vehicle is
solely that of the manufacturer.
This statement is required by
section 207 of the Clean Air Act
(42 U.S.C. 7541) and the EPA
regulations issued thereunder.
Dealership name
DEALER CERTIFICATE
Your Warranties in Detail
FEDERAL EMISSION CONTROL WARRANTY
WARRANTY