emergency towing LEXUS LS500H 2019 Owners Manual

14Pictorial index
LS500h_OM_(U)_1809
■ Instrument panel
Power switch ............................................................................................................ P.170
Starting the hybrid system/changing the mo des.................................................. P.170
Emergency stop of the hybrid system ........................................................................P.416
When the hybrid system will not start ...................................................................... P.440
Warning messages .......................................................................................................... P.434
Shift lever................................................................................................................... P .176
Changing the shift position ............................................................................................ P.178
Precautions for towing .................................................................................................... P.419
Meters ...................................................................................................................P.81, 85
Reading the meters/adjusting the instru ment panel light.......... P.81, 83, 85, 89
Warning lights/indicator lights ...................................................................................... P.76
When a warning light turns on .................................................................................... P.424
Multi-information display ...................................................................................... P.90
Display ...................................................................................................................................... P.90
Energy monitor .....................................................................................................................P.101
When a warning message is displayed.................................................................... P.434A
B
C
D

611-3. Lexus Enform
LS500h_OM_(U)_1809
1
For safety and security
comes on, indicating that the service is
active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active
■Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at 1-800-25-LEXUS
(1-800-255-3987) in the United
States, 1-877-539-8777 in Puerto
Rico or 1-800-265-3987 in Canada,
and follow the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com.
■Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required.
If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty-based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect
response-center agent, who can help
with a wide range of needs, such as:
towing, flat tire, fuel delivery, etc. For a
description of the Roadside Assistance
services and their limitations, please
see the Safety Connect Terms and
Conditions, which are available at
Safety Connect services

2154-5. Using the driving support systems
LS500h_OM_(U)_1809
4
Driving
■Enabling/disabling the pre-colli-
sion system
The pre-collision system can be
enabled/disabled on ( P.90) of
the multi-information display.
The system is automa tically enabled each
time the power switch is turned to ON
mode.
If the system is disabled, the PCS warn-
ing light will turn on and a message will
be displayed on the multi-information
display.
If the pre-collision sy stem is disabled,
the pedestrian alert system will also be
disabled. At this time, the FCTA (Front
Cross Traffic Alert) ( P.230) system
will also be disabled.
■Enabling/Disabling the pedestrian
alert system
The pedestrian alert can be
enabled/disabled on ( P.90) of
the multi-information display. At this
time, the FCTA (Front Cross Traffic
Alert) system will also be enabled/dis-
abled.
WARNING
●When your vehicle is towing another
vehicle
●When transporting the vehicle via
truck, boat, train or similar means of
transportation
●When the vehicle is raised on a lift with
the hybrid system on and the tires are
allowed to rotate freely
●When inspecting the vehicle using a
drum tester such as a chassis dyna-
mometer or speedometer tester, or
when using an on vehicle wheel bal-
ancer
●When a strong impact has been
applied to the front bumper, rear
bumper or front grille, due to an acci-
dent or other reasons
●If the vehicle cannot be driven in a sta-
ble manner, such as when the vehicle
has been in an accident or is malfunc-
tioning
●When the vehicle is driven in a sporty
manner or off-road
●When the tires are not properly
inflated
●When the tires are very worn
●When tires of a size other than speci-
fied are installed
●When tire chains are installed
●When a compact spare tire or an
emergency tire puncture repair kit is
used
●If equipment (snow plow, etc.) that may
obstruct a radar sensor or the front
camera is temporarily installed to the
vehicle
Changing settings of the pre-col-
lision system

2254-5. Using the driving support systems
LS500h_OM_(U)_1809
4
Driving
■Enabling/disabling the pre-colli-
sion system
The pre-collision system can be
enabled/disabled on ( P.90) of
the multi-information display.
The system is automa tically enabled each
time the power switch is turned to ON
mode.
If the system is disabled, the PCS warn-
ing light will turn on and a message will
be displayed on the multi-information
display.
■Changing the pre-collision warn-
ing timing
The pre-collision warning timing can
be changed on ( P.90) of the
multi-information display.
The warning timing setting is retained
when the power switch is turned off. How-
ever, if the pre-collision system is disabled
and re-enabled, the operation timing will
return to the default setting (middle).
WARNING
●When your vehicle is towing another
vehicle
●When transporting the vehicle via
truck, boat, train or similar means of
transportation
●When the vehicle is raised on a lift with
the hybrid system on and the tires are
allowed to rotate freely
●When inspecting the vehicle using a
drum tester such as a chassis dyna-
mometer or speedometer tester, or
when using an on vehicle wheel bal-
ancer
●When a strong impact is applied to the
front bumper or front grille, due to an
accident or other reasons
●If the vehicle cannot be driven in a sta-
ble manner, such as when the vehicle
has been in an accident or is malfunc-
tioning
●When the vehicle is driven in a sporty
manner or off-road
●When the tires are not properly
inflated
●When the tires are very worn
●When tires of a size other than speci-
fied are installed
●When tire chains are installed
●When a compact spare tire or an
emergency tire puncture repair kit is
used
●If equipment (snow plow, etc.) that may
obstruct the radar sensor or front cam-
era is temporarily installed to the vehi-
cle
Changing settings of the pre-col-
lision system

2344-5. Using the driving support systems
LS500h_OM_(U)_1809
WARNING
■Before using LTA system
Do not rely solely upon the LTA system.
The LTA system does not automatically
drive the vehicle or reduce the amount of
attention that must be paid to the area in
front of the vehicle. The driver must
always assume full responsibility for driv-
ing safely by paying careful attention to
the surrounding conditions and operat-
ing the steering wheel to correct the path
of the vehicle. Also, the driver must take
adequate breaks when fatigued, such as
from driving for a long period of time.
Failure to perform appropriate driving
operations and pay careful attention may
lead to an accident, resulting in death or
serious injury.
■Situations unsuitable for LTA system
In the following situations, use the LTA
switch to turn the system off. Failure to do
so may lead to an acc ident, resulting in
death or serious injury.
●Vehicle is driven on a road surface
which is slippery due to rainy weather,
fallen snow, freezing, etc.
●Vehicle is driven on a snow-covered
road.
●White (yellow) lines are difficult to see
due to rain, snow, fog, dust, etc.
●Vehicle is driven in a temporary lane or
restricted lane due to construction
work.
●Vehicle is driven in a construction
zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been excessively
worn, or when the tire inflation pres-
sure is low.
●When tires of a size other than speci-
fied are installed.
●Vehicle is driven in traffic lanes other
than that highways and freeways.
●During emergency towing.
■Situations in whic h the lane change
assist function should not be used
●When driving on a one lane road or
road without lane markers
●When there is no broken white line
between your vehicle and the lane
toward which the turn signal is oper-
ated
■Preventing LTA system malfunctions
and operations performed by mistake
●Do not modify the headlights or place
stickers, etc. on the surface of the
lights.
●Do not modify the suspension etc. If
the suspension etc. needs to be
replaced, contact your Lexus dealer.
●Do not install or place anything on the
hood or grille. Also, do not install a
grille guard (bull bars, kangaroo bar,
etc.).
●If your windshield needs repairs, con-
tact your Lexus dealer.
■Conditions in which functions may
not operate properly
In the following situations, the functions
may not operate properly and the vehicle
may depart from its la ne. Drive safely by
always paying careful attention to your
surroundings and operate the steering
wheel to correct the path of the vehicle
without relying solely on the functions.

2474-5. Using the driving support systems
LS500h_OM_(U)_1809
4
Driving
WARNING
●Assisting the driver to operate the
vehicle
The dynamic radar cruise control with
full-speed range does not include func-
tions which will prevent or avoid colli-
sions with vehicles ahead of your vehicle.
Therefore, if there is ever any possibility
of danger, the driver must take immedi-
ate and direct control of the vehicle and
act appropriately in order to ensure the
safety of all involved.
■Situations unsuitable for dynamic
radar cruise control with full-speed
range
Do not use dynamic radar cruise control
with full-speed range in any of the follow-
ing situations. Doing so may result in
inappropriate speed control and could
cause an accident re sulting in death or
serious injury.
●Roads where there are pedestrians,
cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as those cov-
ered with rain, ice or snow
●On steep downhills , or where there
are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set
speed when driving down a steep hill.
●At entrances to freeways and highways
●When weather conditions are bad
enough that they may prevent the sen-
sors from detectin g correctly (fog,
snow, sandstorm, heavy rain, etc.)
●When there is rain, snow, etc. on the
front surface of the radar or front cam-
era
●In traffic conditions that require fre-
quent repeated acceleration and
deceleration
●During emergency towing
●When an approach warning buzzer is
heard often

2774-5. Using the driving support systems
LS500h_OM_(U)_1809
4
Driving
• Pedestrians who are bending forward or squatting
• Pedestrians who are lying down
• Pedestrians who are running
• Pedestrians who suddenly enter the detection area
• People riding a bicycle, skateboard, or other light vehicle
• Pedestrians wearing oversized clothing
such as a rain coat, long skirt, etc., making
their silhouette obscure
• Pedestrians whose body is partially hid-
den by an object, such as a cart or
umbrella
• Pedestrians which are obscured by dark-
ness, such as at night
●In some situations, such as the following,
pedestrians may not be detected by the
rear camera detection function, prevent-
ing the function from operating properly:
• When backing up in inclement weather (rain, snow, fog, etc.)
• When the rear camera is obscured (dirt,
snow, ice, etc. are attached) or scratched
• When a very bright light, such as the sun, or the headlights of another vehicle,
shines directly into the rear camera
• When backing up in a place where the surrounding brightness changes sud-
denly, such as at the entrance or exit of a
garage or underground parking lot
• When backing up in a dim environment
such as during dusk or in an underground
parking lot
●Even though there are no pedestrians in
the detection area, some objects, such as
the following, may be detected, possibly
causing the rear camera detection func-
tion to operate.
• Three dimensional objects, such as a
pole, traffic cone, fence, or parked vehi-
cle
• Moving objects, such as a car or motor-
cycle
• Objects moving toward your vehicle when backing up, such as flags or pud-
dles (or airborne matter, such as smoke,
steam, rain, or snow)
• Cobblestone or gravel roads, tram rails, road repairs, white lines, pedestrian
crossings or fallen leaves on the road
• Metal covers (gratings), such as those used for drainage ditches • Objects reflected in a puddle or on a wet
road surface
• The roadside or bumps on the road
•Shadows on the road
●In some situations, such as the following,
the rear camera detection function may
operate even though there are no pedes-
trians in the detection area.
• When backing up toward the roadside or a bump on the road
• If the vehicle is signif icantly tilted, such as
when carrying a heavy load
• When backing up toward an incline/decline
• If the suspension has been modified or tires of a size othe r than specified are
installed
• If the rear of the vehicle is raised or low- ered due to the carried load
• If an electronic component, such as a
backlit license plate or rear fog light, is
installed near the rear camera
• If a bumper protector, such as an addi-
tional trim strip, is installed to the rear
bumper
• If the orientation of the rear camera has
been changed
• If a towing eyelet is in stalled to the rear of
the vehicle
• When water is flowing over the rear cam- era lens
• When the rear camera is obscured (dirt,
snow, ice, etc. are at tached) or scratched
• If there is a flashing light in the detection area, such as the emergency flashers of
another vehicle
●Situations in which the rear camera
detection function may be difficult to
notice
• If buzzer may be difficult to hear if the
surrounding area is noisy, the volume of
the audio system volume is high, the air
conditioning system is being used, etc.
• If the temperature in the cabin is extremely high or low, the audio system
screen may not operate correctly.

2964-5. Using the driving support systems
LS500h_OM_(U)_1809• People riding a bicycle, skateboard, or
other light vehicle
• Pedestrians wearing oversized clothing
such as a rain coat, long skirt, etc., making
their silhouette obscure
• Pedestrians whose body is partially hid-
den by an object, such as a cart or
umbrella
• Pedestrians which are obscured by dark-
ness, such as at night
●In some situations, such as the following,
pedestrians may not be detected by the
Parking Support Brake function (rear
pedestrians), preventing the function
from operating properly:
• When backing up in inclement weather (rain, snow, fog, etc.)
• When the rear camera is obscured (dirt, snow, ice, etc. are attached) or scratched
• When a very bright light, such as the sun,
or the headlights of another vehicle,
shines directly into the rear camera
• When backing up in a place where the
surrounding brightness changes sud-
denly, such as at the entrance or exit of a
garage or underground parking lot
• When backing up in a dim environment such as during dusk or in an underground
parking lot
●Even though there are no pedestrians in
the detection area, some objects, such as
the following, may be detected, possibly
causing the Parking Support Brake func-
tion (rear pedestri ans) to operate.
• Three dimensional objects, such as a pole, traffic cone, fence, or parked vehi-
cle
• Moving objects, such as a car or motor- cycle
• Objects moving toward your vehicle
when backing up, such as flags or pud-
dles (or airborne matter, such as smoke,
steam, rain, or snow)
• Cobblestone or gravel roads, tram rails, road repairs, white lines, pedestrian
crossings or fallen leaves on the road
• Metal covers (gratings), such as those
used for drainage ditches
• Objects reflected in a puddle or on a wet road surface
• The roadside or bumps on the road
•Shadows on the road
●In some situations, such as the following, the Parking Support Brake function (rear
pedestrians) may operate even though
there are no pedestrians in the detection
area.
• When backing up toward the roadside or a bump on the road
• If the vehicle is signif icantly tilted, such as
when carrying a heavy load
• When backing up toward an
incline/decline
• If the suspension has been modified or tires of a size othe r than specified are
installed
• If the rear of the vehicle is raised or low- ered due to the carried load
• If an electronic component, such as a backlit license plate or rear fog light, is
installed near the rear camera
• If a bumper protector, such as an addi- tional trim strip, is installed to the rear
bumper
• If the orientation of the rear camera has been changed
• If a towing eyelet is in stalled to the rear of
the vehicle
• When water is flowing over the rear cam- era lens
• When the rear camera is obscured (dirt,
snow, ice, etc. are at tached) or scratched
• If there is a flashing light in the detection
area, such as the emergency flashers of
another vehicle

4197-2. Steps to take in an emergency
LS500h_OM_(U)_1809
7
When trouble arises
7-2.Steps to take in an emergency
If your vehicle needs to be
towed
If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain and related
parts may be damaged, an accident may
occur due to a change in direction of the
vehicle or electricity generated by the
operation of the motor may cause a fire
to occur depending on the nature of the
damage or malfunction.
AWD models
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the driv etrain or related
parts may be damaged, the vehicle may
fly off the truck, or electricity generated
by the operation of the motor may cause
a fire to occur depending on the nature
of the damage or malfunction.
■While towing
●When towing using cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage.
●Make sure to disable all functions of
the vehicle height control of the elec-
tronically modulated air suspension.
Otherwise, the vehicle height may
change and part of your body may be
caught under the vehicle, possibly
causing injury. ( P.301)
●Do not turn the power switch off.
This may lead to an accident as the
rear wheels will be locked by the park-
ing lock.
Also, there is a possibility that the
steering wheel is locked and cannot be
operated.

4207-2. Steps to take in an emergency
LS500h_OM_(U)_1809
In the following situations, it is not pos-
sible to be towed by another vehicle
using cables or chains, as the rear
wheels may be locked due to the park-
ing lock. Contact your Lexus dealer or
commercial towing service.
There is a malfunction in the shift control system. (
P.173, 434)
 There is a malfunction in the immo-
bilizer system. ( P.71)
 There is a malfunction in the smart
access system with push-button
start. ( P.443)
 The 12-volt battery is discharged.
( P.445)
The following may indicate a problem
with your transmission. Contact your
Lexus dealer or commercial towing
service before towing.
 The hybrid system warning message
is shown on the multi-information
display and the vehicle does not
move.
 The vehicle makes an abnormal
sound.
Do not tow with a sling-type truck to
prevent body damage.
WARNING
■Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE
■To prevent damage to the vehicle
when towing using a wheel-lift type
truck
●Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.
■To prevent damage to the vehicle
during emergency towing
Do not secure cables or chains to the
suspension components.
Situations when it is not possible
to be towed by another vehicle
Situations when it is necessary to
contact dealers before towing
Towing with a sling-type truck