phone LINCOLN MKC 2017 Repair Manual

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
and select 'Apps', then find the particular app
and choose 'Force stop'. Do not forget to
restart the app afterward, then select "Connect
Mobile Apps" on SYNC 3.
On an iPhone with iOS7+, to force close an
app, double tap the home button then swipe
up on the app to close it. Tap the home button
again, then select the app again to restart it.
After a few seconds, the app should then
appear in SYNC 3's Mobile App's Menu.
Switch Bluetooth off and then on to reset it on
your phone. If you are in your vehicle, SYNC
3 should be able to automatically re-connect
to your phone if you press the "Phone" button.
There is a Bluetooth issue on some older
versions of the Android operating system that
may cause apps that were found on your
previous vehicle drive to not be found again
if you did not switch Bluetooth off.
My Android phone is connected, my app(s)
are running, I restarted them, but I still cannot
find any apps.
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MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from the phone, wait a
moment, and plug the USB cable back in to
the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps Menu.
If not, "Force Close" the application and restart
it.
You may need to reset the USB connection
to SYNC 3.
My iPhone is connected, my app is running, I
restarted the app but I still cannot find it on
SYNC 3.
Increase the Bluetooth volume of the device
by using the device's volume control buttons
which are most often found on the side of the
device.
The Bluetooth volume on the phone may be
low.
I have an Android phone. I found and started
my media app on SYNC 3, but there is no
sound or the sound is very low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the app's
settings menu on the phone.
Some Android devices have a limited number
of Bluetooth ports that apps can use to
connect. If you have more AppLink apps on
your phone than the number of available
Bluetooth ports, you will not see all of your
apps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink apps
running on my phone listed in the SYNC 3
Mobile Apps Menu.
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MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands and the media voice
commands at the beginning of their respective sections.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand what I am saying. Refer to the audio display during an active voice session to find a list
of voice commands there.
Wait for the system to prompt you before you state your command.
You may be speaking too soon or at the
wrong time.
Review the media voice commands at the beginning of the media
section.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand the name of a song
or artist. Say the song or artist name exactly as it is displayed on your device.
For example, say "Play Artist Prince" or "Play song Purple Rain".
You may not be saying the name exactly
as it appears on your device. Make sure you are saying the complete title such as "California remix
featuring Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, you
have to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do not
have any special characters like *, - or +.
The song or artist name may have some
special characters that are not being
recognized by SYNC 3.
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MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
Make sure that you are saying the name exactly as it appears on your
phone. For example, if your contact is "Joe Wilson", say "Call Joe
Wilson". If your contact name is "Mom", say "Call Mom".
You may not be saying the name exactly
as it appears on your phonebook.
SYNC 3 does not under-
stand or is calling the
wrong contact when I want
to make a call.
Make sure that your contact names do not have any special characters
like *, - or +.
The contact name may contain special
characters.
SYNC 3 applies the phonetic pronunciation rules of the selected
language to the contact names stored on your cell phone.
You may not be saying the name exactly
as it appears on your phonebook.
The SYNC 3 voice control
system is having trouble
recognizing foreign names
stored on my cell phone.
Helpful Hint: You can select your contact manually. Press PHONE.
Select the option for phonebook and then contact name. Press the
soft-key option to hear it. SYNC 3 will read the contact name to you,
giving you some idea of the pronunciation it is expecting.
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MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation rules of the selected
language to the names stored on your media player or USB flash
drive. It is able to make some exceptions for very popular artist names
(for example, U2) such that you can always use the English pronunci-
ation for these artists.
You may be saying the foreign names
using the currently selected language for
SYNC 3.
The SYNC 3 voice control
system is having trouble
recognizing foreign tracks,
artists, albums, genres and
playlist names from my
media player or USB flash
drive.
SYNC 3 uses a synthetically generated voice rather than pre-recorded
human voice.
SYNC 3 uses text-to-speech voice prompt
technology.
The system generates
voice prompts and the
pronunciation of some
words may not be accurate
for my language. SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna").
465
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holdin\
g the Radio Power
button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then resume
using the SYNC 3 system.
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MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing SYNC™ 3

For maximum vehicle performance, keep the
following information in mind when adding
accessories, equipment, passengers and
luggage to your vehicle:
•
Do not exceed the total weight capacity
of the vehicle or of the front or rear axle
(GVWR or GAWR as indicated on the
Safety Compliance Certification label).
Consult an authorized dealer for specific
weight information.
• The Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulate the use of radio
transmitter-equipped mobile
communications systems, for example,
two-way radios, telephones and theft
alarms. Any such equipment should
comply with the Federal Communications
Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC)
regulations, and an authorized dealer
should install this equipment. •
An authorized dealer should install
mobile communications systems.
Improper installation may harm the
operation of your vehicle, particular if
their manufacturer did not design the
mobile communication system
specifically for automotive use.
• If you or an authorized dealer add any
non-Lincoln electrical or electronic
accessories or components to your
vehicle, you may adversely affect battery
performance and durability. In addition,
you may also adversely affect the
performance of other electrical systems
in the vehicle.
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MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing Accessories

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519
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing Appendices

Media Hub......................................................365
Memory Function..........................................143 Easy Entry and Exit Feature..............................144
Linking a PreSet Position to your Remote
Control or Intelligent Access Key...............144
Saving a PreSet Position...................................143
Message Center See: Information Displays.................................
108
Mirrors See: Heated Windows and Mirrors.................136
See: Windows and Mirrors.................................93
Mobile Communications Equipment
...........14
Moonroof..........................................................98 Bounce-Back..........................................................99
Opening and Closing the Moonroof................99
Power Sunscreen.................................................99
Venting the Moonroof.........................................99
Motorcraft Parts - 2.0L EcoBoost™...........346
Motorcraft Parts - 2.3L EcoBoost™
............347
MyKey Troubleshooting.................................61
MyKey™..............................................................58 Principle of Operation.........................................58
N
Navigation......................................................420 cityseeker.............................................................430
Destination Mode...............................................422 Map Mode.............................................................421
Navigation Map Updates..................................430
Navigation Menu.................................................427
SiriusXM Traffic and Travel Link......................430
Waypoints.............................................................429
Normal Scheduled Maintenance..............476 Intelligent Oil-Life Monitor™..............................476
Maintenance Intervals.......................................478
O
Oil Change Indicator Reset........................291
Oil Check See: Engine Oil Check......................................290
Opening and Closing the Hood...............286 Opening the Hood.............................................286
Ordering Additional Owner's Literature.....................................................264
Obtaining a French Owner’ s Manual............264
Overhead Console.......................................155
P
Parking Aids
....................................................194
Principle of Operation........................................194
Passive Anti-Theft System............................75 SecuriLock®............................................................75 PATS
See: Passive Anti-Theft System........................75
Perchlorate........................................................12
Personal Safety System ™
..............................40
How Does the Personal Safety System
Work?...................................................................40
Phone
...............................................................413
During a Phone Call............................................418
Making Calls..........................................................417
Pairing Your Cell Phone for the First
Time....................................................................413
Phone Menu..........................................................414
Receiving Calls.....................................................418
Smartphone Connectivity................................420
Text Messaging....................................................419
Post-Crash Alert System............................256
Power Door Locks See: Locking and Unlocking..............................63
Power Liftgate
.................................................68
Hands-Free Feature..............................................71
Obstacle Detection................................................71
Opening and Closing the Liftgate....................
69
Setting the Liftgate Open Height......................70
Stopping the Liftgate Movement......................70
Power Seats.....................................................141 Power Lumbar......................................................143
Power Windows
..............................................93
Accessory Delay...................................................94
531
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing Index

Ambient Lighting................................................449
Bluetooth..............................................................437
Clock......................................................................437
Display..................................................................450
General..................................................................447
Media Player........................................................435
Mobile Apps.........................................................445
Navigation............................................................443
Phone....................................................................438
Radio......................................................................442
Sound....................................................................434
Valet Mode............................................................451
Vehicle...................................................................449
Voice Control.......................................................450
Wi-Fi.......................................................................448
Side Airbags.....................................................47
Sitting in the Correct Position....................138
Snow Chains See: Using Snow Chains...................................331
Special Notices.................................................13
New Vehicle Limited Warranty...........................13
Notice to Owners of Pickup Trucks and Utility Type Vehicles.....................................................14
On Board Diagnostics Data Link Connector............................................................13
Special Instructions...............................................13
Using Your Vehicle as an Ambulance...............
14
Using Your Vehicle With a Snowplow...............14 Special Operating Conditions Scheduled
Maintenance
...............................................480
Exceptions............................................................483
Speed Control See: Cruise Control...........................................208
Stability Control
.............................................192
Principle of Operation........................................192
Starting a Gasoline Engine.........................157 Automatic Engine Shutdown............................158
Failure to Start......................................................158
Fast Restart...........................................................157
Guarding Against Exhaust Fumes..................159
Important Ventilating Information...................159
Stopping the Engine When Your Vehicle is
Moving...............................................................159
Stopping the Engine When Your Vehicle is Stationary..........................................................159
Starting and Stopping the Engine.............156 General Information............................................156
Steering..........................................................229 Electric Power Steering....................................229
Steering Wheel
................................................78
Storage Compartments...............................155
Sunroof See: Moonroof.......................................................98
Sun Visors.........................................................98 Illuminated Vanity Mirror.....................................
98 Supplementary Restraints System
..............41
Principle of Operation...........................................41
Symbols Glossary
..............................................7
SYNC™ 3..........................................................366
General Information...........................................366
SYNC™ 3 Troubleshooting
...........................451
T
Tailgate See: Power Liftgate..............................................68
Technical Specifications See: Capacities and Specifications...............344
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ...........................
261
Ticket Holders................................................155
Tire Care..........................................................317
Glossary of Tire Terminology...........................318
Information About Uniform Tire Quality
Grading..............................................................317
Information Contained on the Tire Sidewall.............................................................319
Temperature A B C..............................................318
Traction AA A B C................................................318
Treadwear.............................................................318
Tire Pressure Monitoring System.............332 Changing Tires With a Tire Pressure
Monitoring System.........................................333
533
MKC (TME) Canada/United States of America, enUSA, Edition date: 01/2016, First Printing Index