MAZDA MODEL MX-5 2016 Owners Manual (in English)

8–5
Customer Information and Reporting Safety Defects
Customer Assistance
7. California Civil Code Section 1793.2 (d) requires that, if Mazda or it\
s representative
is unable to repair a new motor vehicle to conform to the vehicle's appl\
icable express
warranty after a reasonable number of attempts, Mazda may be required to\
replace or
repurchase the vehicle. California Civil Code Section 1793.22 (b) crea\
tes a presumption
that Mazda has had a reasonable number of attempts to conform the vehicl\
e to its
applicable express warranties if, within 18 months from delivery to the \
buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
 The same nonconformity [a failure to conform to the written warranty tha\
t substantially
impairs the use, value or safety of the vehicle] results in a condition \
that is likely to
cause death or serious bodily injury if the vehicle is driven AND the nonconformity
has been subject to repair two or more times by Mazda or its agents AND the buyer or
lessee has directly notified Mazda of the need for the repair of the nonconformity; OR The same nonconformity has been subject to repair 4 or more times by Maz\
da
or its agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR The vehicle is out of service by reason of repair of nonconformities by \
Mazda or its
agents for a cumulative total of more than 30 calendar days after delive\
ry of the vehicle
to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement
for money paid to repair a vehicle or other expenses incurred as result \
of a vehicle
nonconformity, repurchase or replacement of your vehicle, and compensation for
damages and remedies available under Mazda's written warranty or applica\
ble law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple
damages, attorneys' fees, or consequential damages other than as provide\
d in California
Civil Code Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the
decision, you will be free to pursue further legal action. The arbitrator's decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator's decision, Mazda will be bound by the deci\
sion, and will
comply with the decision within a reasonable time not to exceed 30 days \
after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about the program.
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8–6
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the \
operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by n\
ormal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Ma\
nager to arrange for
you to meet the local Mazda Service Representative. If more expedient, c\
ontact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-8).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representati\
ve, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.
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8–7
Customer Information and Reporting Safety Defects
Customer Assistance
Please recognize that the resolution of service problems in most cases r\
equires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Custo\
mer Satisfaction
Program. If after exhausting the procedures in this manual your concern \
is still not resolved,
you have another option.
Mazda Canada Inc. participates in an arbitration program administered by\
the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party throu\
gh binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our deale\
rs.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award
is binding on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon),\
the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should\
contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Office at:
Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
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8–8
Customer Information and Reporting Safety Defects
Customer Assistance
Provincial Administrators may be reached locally as listed below:
Province/TerritoryCAMVAP Number
British Columbia & Yukon Territories1 (800) 207-0685
Alberta & Northwest Territories1 (800) 207-0685
Saskatchewan1 (800) 207-0685
Manitoba1 (800) 207-0685
Ontario1 (800) 207-0685
Atlantic Canada1 (800) 207-0685
Quebec1 (800) 207-0685
Regional Offices
REGIONAL OFFICESCOVERING AREAS
MAZDA CANADA INC.WESTERN REGION5011 275 STREETLANGLEY, BRITISH COLUMBIAV4W 0A8(778) 369-21001 (800) 663-0908
ALBERTA,BRITISH COLUMBIA,MANITOBA,SASKATCHEWAN,YUKON
MAZDA CANADA INC.CENTRAL REGION55 VOGELL ROAD,RICHMOND HILL,ONTARIO, L4B 3K51 (800) 263-4680
ONTARIO,NEW BRUNSWICK,NOVA SCOTIA,PRINCE EDWARD ISLAND,NEWFOUNDLAND
MAZDA CANADA INC.QUEBEC REGION6111 ROUTE TRANSCANADIENNEPOINTE CLAIRE, QUEBECH9R 5A5(514) 694-6390
QUEBEC
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8–9
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in t\
op condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8–10
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
 If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER. If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if so\
me third party is
hired by the customer to make any modifications to this system.
Log on: at www.mazdamexico.com.mx
Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA(62932).
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8–11
Customer Information and Reporting Safety Defects
Customer Assistance
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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8–12
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
Importer/Distributor
U.S.A.
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922 U.S.A.
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
MEXICO
Mazda Motor de Mexico
Mario Pani # 150, PB Col. Lomas de
Santa Fe Mexico, D.F. C.P. 05300 Del.
Cuajimalpa
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
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8–13
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (U.S.A.)
If you believe that your vehicle has a defect which could cause a crash \
or could cause
injury or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying Mazda Motor Corporation (Your Mazda
Importer/Distributor).
If NHTSA receives similar complaints, it may open an investigation, and if it finds that
a safety defect exists in a group of vehicles, it may order a recall and\
remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer, or Mazda Motor Corporation (Your Mazda Importer/Distributor).
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-
4236 (TTY:1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., Washington, DC, 20590. You can also obtain other
information about motor vehicle safety from http://www.safercar.gov.
NOTE
If you live in the U.S.A., all correspondence to Mazda Motor Corporation should be
forwarded to:
Mazda North American Operations
7755 Irvine Center Drive
Irvine, California 92618-2922
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at 1 (800) 222-5500
If you live outside of the U.S.A., please contact the nearest Mazda Distributor shown (page
8-12) in this booklet.
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8–14
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-33\
3-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.
For additional road safety information, please visit the Road Safety web\
site at:
http://www.tc.gc.ca/roadsafety/menu.htm
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