ESP MERCEDES-BENZ C CLASS 2019 Owners Manual

Deletingtext messagesMultimedia system:
PhoneiText Message
Selectp.
Todelete atext message:selectDelete.Outbox
or
SelectDrafts.
Mercedes-Benz link
Overview of Mercedes-Benz LinkUsing Mercedes-Benz Link,various functionsand selected mobile phone apps can be transfer‐redtothe media display.
The Mercedes-Benz Link control box supplemen‐taryequipment isrequiredforthis.You canobtainthis at an authorized Mercedes-Benz Cen‐ter.
The Mercedes-Benz Link control box usesthe Android operating system.
The service provider isresponsiblefortheseapps andthe services and content connec‐tedtoit.
Connecting Mercedes-Benz Link withthemultimedia systemConnectthe Mercedes-Benz Link control boxwiththe

Only one mobile phone at a time can be connec‐ted via AndroidAuto tothe multimedia system.
Theavailability of AndroidAutoand AndroidAutoApps mayvaryaccordingtothe country.
The service provider isresponsibleforthis appli‐cation andthe services and content connectedtoit.
Information on AndroidAutoWhile using AndroidAuto,various functions ofthe multimedia system,forexamplethe media
source Bluetooth®audio, are notavailable.
Onlyoneroute guidance can be active at a time.Ifroute guidance is active onthe multimedia sys‐tem, it is closed whenroute guidance isstartedonthe mobile phone.
Connecting a mobile phone via AndroidAuto
Requirements:RThefirst activation of AndroidAutoonthemultimedia system must be carried out whenthevehicle isstationaryfor safetyreasons.
RThe mobile phone supports AndroidAutofrom Android 5.0.
RThe AndroidAutoapp is installed onthemobile phone.
RIn ordertousethetelephone functions,themobile phone must be connectedtothe mul‐
timedia system via Bluetooth®
(page 304).
Iftherewas no prior Internet connection,thisis established withthe use ofthe mobilephone with AndroidAuto.
RThe mobile phone is connectedtothe multi‐media system viathe USB port

Ending AndroidAutoMultimedia system:
ConnectAndroid Auto
SelectDisconnect.The connection is ended.
The mobile phone continuestobe suppliedwith electricity.
or
Disconnectthe connecting cable betweenthe mobile phone and multimedia system.Mercedes-Benzrecommends disconnectingthe connecting cable only whenthevehicle isstationary.
Transferredvehicle data with AndroidAutoand Apple CarPlay™
Overview of transferredvehicle dataWhen using AndroidAutoor Apple CarPlay™,certainvehicle data is transferredtothe mobilephone. This enablesyoutogetthe best out ofselected mobile phone services.Vehicle data isnot directly accessible.
Thefollowing system information is transmitted:
RSoftwarerelease ofthe multimedia system
RSystem ID (anonymized)
The transfer ofthis data is usedtooptimize com‐munication betweenthevehicle andthe mobilephone.
Todothis, andtoassign severalvehiclestothemobile phone, avehicle identifier israndomlygenerated.
This has no connectiontothevehicle identifica‐tion number (VIN) and is deleted whenthe multi‐media system isreset (page274).
Thefollowing drivingstatus data is transmitted:
RTransmission position engaged
RDistinction between parking,standstill,roll‐ing and driving
RDay/night mode ofthe instrument cluster
The transfer ofthis data is usedtoalter howcontent is displayedtocorrespondtothe drivingsituation.
Thefollowing position data is transmitted:
RCoordinates
RSpeed
RCompass direction
RAcceleration direction
This datais only transferred whilethe navigationsystem is active in ordertoimproveit (e.g. so itcan continue functioning when in a tunnel).
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect providesthefollowingservices:
RAccident and breakdown management (mebutton)
RConcierge Service (whenthe service is acti‐vated), appointmentrequests or similar (mebutton)
RMercedes-Benz emergency call system (auto‐matic emergency call or SOS button)
318Multimedia system

The Mercedes-Benz Customer Center andtheMercedes-Benz emergency call center areavaila‐bleforyou aroundthe clock.
The me button andthe SOS button can befoundonthevehicle'soverhead control panel(page319).
You can also callthe Mercedes-Benz CustomerCenter usingthe multimedia system(page319).
Pleasenotethat Mercedes me connect is aMercedes-Benz service. In emergencies, alwayscallthe national emergency servicesfirst usingthestandard national emergency service phonenumbers. In emergencies,you can also usetheMercedes-Benz emergency call system(page 321).
Observethe conditions of usefor Mercedes meconnect andother services. These can beobtained inthe Mercedes me portal: https://me.secure.mercedes-benz.com
Callingthe Mercedes-Benz Customer Centerusing the multimedia system
Requirements:RYou haveaccesstoa GSM network.
RThe contract partner's GSM network cover‐age isavailable intherespectiveregion.
RThe ignition is switched on sothatvehicledata can be transferred automatically.
Multimedia system:
PhoneªContacts
CallMercedes me connect.The call is made.
Then,you can select a service and be con‐nectedtoa specialist atthe Mercedes-BenzCustomer Center.
Making a call viatheoverhead control panel
Requirements:RYou haveaccesstoa GSM network.
RThe contract partner's GSM network cover‐age isavailable intherespectiveregion.
RThe ignition is switched on sothatvehicledata can be transferred automatically.
1Service call button (me button)
2SOS button cover
3SOS button
Tomake a service call:press button1.
Multimedia system319

atthe site ofthe accident. It helps locate anaccident site in placesthat are difficulttoaccess. However,even if avehicle is equippedwith eCall,this does not meanthe system is ON.As such, eCall does notreplace dialing911 intheevent of an accident.
The emergency call can be made automatically(page 322) or manually (page 322).Only make emergency calls ifyou orothers arein need ofrescue.
Only make emergency calls ifyou orothers arein need ofrescue. Do not make an emergencycall intheevent of a breakdown or a similar sit‐uation.
Displays inthe media display:SOS READY: eCallavailable
SOS NOT READY:the ignition is not on or eCallis notavailable.
During an active emergency call,Sappearsinthe display.
You canfind more information ontheregionalavailability of eCall system at: http://www.mercedes-benz.com/connect_ecall.
Ifthere is a malfunction inthe emergencycall system (e.g. a malfunction withthespeaker, microphone, airbag, SOS button), acorresponding message appearsinthe mul‐tifunction display ofthe instrument cluster.
Triggering an automatic emergency call
RequirementsRThe ignition is switched on.
RThestarter battery is sufficientlycharged.
Ifrestraint systems such as airbags or Emer‐gencyTensioning Devices havebeen activatedafter an accident,the Mercedes-Benz emer‐gency call system may automatically initiate anemergency call.
The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
The SOS button intheoverhead control panelflashes untilthe emergency call isfinished.
It is not possibletoimmediately end an auto‐matic emergency call.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
If an emergency call has been initiated:
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center operator.
RBased onthe call,the operator decideswhether it is necessarytocallrescueteamsand/orthe policetothe accident site.
RIf novehicle occupant answers, an ambu‐lance is senttothevehicle immediately.
Triggering a manual emergency callPress and holdthe SOS button intheover‐head control panelfor at leastone second.
322Multimedia system

The emergency call has been made:
RAvoice connection is madetothe Mercedes-Benz emergency call center.
RA messagewith accident data is transmittedtothe Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call centercan transmitthevehicle position datatooneofthe emergency call centers.
RRemain inthevehicle iftheroad and trafficconditions permityoutodo so until avoiceconnection is established withthe emer‐gency call center service provider.
ROnthe basis ofthe call,the service providerdecides whether it is necessarytocallres‐cueteams and/orthe policetothe accidentsite.
If no connection can be madetothe emergencyservices either, a corresponding messageappearsinthe media display.
Dialthe local emergency number onyourmobile phone.
Ending an unintentional emergency call
Selectvonthe multifunctionsteeringwheel. Depress buttonfor several seconds.
Data transfer ofthe Mercedes-Benz emer‐gency call system
Intheevent of an automatic or manual emer‐gency callthefollowing data is transmitted,forexample:
RVehicle's GPS position data
RGPS position data ontheroute (afew300feet(hundred meters) beforethe inci‐dent)
RDirection of travel
RVehicle identification number
RVehicle drive type
RNumber of people determinedtobe inthevehicle
RWhether Mercedes me connect isavailableor not
RWhetherthe emergency callwas initiatedmanually or automatically
RTime ofthe accident
RLanguage setting onthe multimedia system
Data transmitted isvehicle information.For anyquestions aboutthe collection, use and sharingofthe eCall system data, please contact MBU‐SA's Customer Assistance Center at 800-FOR-MERC.
For Canada, please contact MBC's CustomerAssistance Center at 1-800-387-000.
Customerrequestsfor covered informationshould be submitted viathe samechannels.
For accident clarification purposes,thefollowingmeasures can betaken uptoan hour aftertheemergency call has been initiated:
RThe currentvehicle position can be called up
RAvoice connectiontothevehicle occupantscan be established
Multimedia system323

Connecting USB devices
NOTEDamagecausedbyhightempera‐tures
Hightemperatures can damage USB devices.
Removethe USB device after use andtakeit out ofthevehicle.
The multimedia connection unit isfound inthestowage compartment underthe armrest andhas two USB ports.
Depending onthevehicle's equipment, addi‐tional USB ports can befound inthestowagecompartment ofthe center console and intherear passenger compartment.
Connectthe USB devicetothe USB port.Playable musicfiles are played back only ifthe corresponding media display is activated.
Usethe USB port identifiedby

Activating Bluetooth®audioMultimedia system:
MediaàMedia Sources
SelectáBluetooth Audio.The multimedia system activatesthe connec‐
ted Bluetooth®audio equipment.
Selectingthe media player on the Bluetooth®
audio deviceMultimedia system:
Mediaª
SelecttheBluetooth Audio Playerscategory.If multiple media playersare present onthe
Bluetooth®audio equipment a list appears.
Select a media player.Playbackstarts.
The function is not supportedbyeverymobile phone.
Searchingfor a music track on the Blue‐
tooth®audio deviceMultimedia system:
MediaàMedia SourcesáBluetooth Audio
Selectª.
Select a category.A track listappears.
Select a track.
The function is onlyavailable whenthemobile phone andthe media player selectedonthe mobile phone supportthis function.
Switching Bluetooth®audio equipment viaNFC
Requirements:RObservethe notes on using NFC(page 307).
RThe Bluetooth®audiooverview is displayed(page 339).
Lightly pressthe NFC area onthe mobilephone (seethe manufacturer's operatinginstructions).Ifthe mobile phone has already been author‐
ized onthe multimedia system as Bluetooth®
audio equipment, it is now connected.
Ifthe mobile phone is authorized onthe mul‐
timedia system as Bluetooth®audio equip‐mentforthefirst time, it is connected afterconfirmingthe instructionsforthe mobilephone (seethe manufacturer's operatinginstructions).
Disconnecting Bluetooth®audio equipmentMultimedia system:
PhoneáMedia Sources
Selecttheisymbol inthe line ofthemobile phone.The disconnection ofthe mobile phonetakesplace without a confirmation prompt. Themobile phoneremains authorized inthe sys‐tem.
Multimedia system341

SelectMove Highlighted Station.
Select a memorypreset.
Deletingstations:
Highlight a preset entry and navigatetotheleft.
SelectDelete Highlighted Station.
SelectYes.
Activating/deactivatingradiotext
Multimedia system:
RadioZOptionsDisplay Radio Text Information
Activatesor deactivateSthe function.
Satelliteradio
Information onthe satelliteradio
SIRIUS XM®satelliteradio offersmorethan175digital-qualityradiochannels providing100%commercial-free music, sports, newsand enter‐tainment,forexample. SIRIUS XM satelliteradioemploysafleet of high-performance satellitesto
broadcast aroundthe clockthroughoutthe USAand Canada. The satelliteradio program isavail‐ablefor a monthlyfee. Information aboutthis
can be obtained from a Sirius XM®Service Cen‐ter and at http://www.siriusxm.com (USA) orhttp://www.siriusxm.ca (Canada).
Sirius, XM and allrelated marksand logosare trademarksof Sirius XMRadio Inc. andits subsidiaries. Allother marks,channelnames and logos arethe property oftheirrespectiveowners. Allrightsreserved.
SatelliteradiorestrictionsSatelliteradio mode may betemporarily unavail‐able or interruptedfor avariety ofreasons.These include environmental ortopographicalconditions beyondthe control of Mercedes-BenzUSA,LLC. Thus, operation at certain locationsmay not be possible.
Registering satelliteradio
Requirements:RSatelliteradio equipment
RRegistration with a satelliteradio provider
RIfregistration is not included when purchas‐ingthe system,your credit card details willberequiredtoactivateyour account
Multimedia system:
RadioÞRadio SourceSiriusXM RadioZOptions
SelectService Information.The service information screen appearsshowingtheradio ID andthe current sub‐scriptionstatus.
Establish atelephone connection.
Followthe servicestaff's instructions.The activation process maytakeupto tenminutes.
You can also havethe satellite service acti‐vated online.Todo so, please visit http://www.siriusxm.com (USA) or http://www.siriusxm.ca (Canada).
Switching on satelliteradioMultimedia system:
RadioÞRadio Source
SelectSiriusXM Radio.
Multimedia system345

ASSYST PLUS service interval display
Function ofthe ASSYST PLUS service intervaldisplay
The ASSYST PLUS service interval display ontheInstrument Display provides information ontheremaining time or distance beforethe nextservice due date.
You can hidethis service message usingtheback button onthe left-hand side ofthesteeringwheel.
Depending on howthevehicle is used,theASSYST PLUS service interval display mayshortenthe service interval, e.g. inthefollowingcases:
RMainly short-distance driving
RWhenthe engine is often leftidlingfor longperiods
RIntheevent of frequent coldstart phases
Mercedes-Benzrecommendsavoiding suchoperating conditions.
You can obtain further information concerningthe servicing ofyourvehicle from aqualified
specialistworkshop, e.g. an authorizedMercedes-Benz Center.
Displayingthe service due date
On-board computer:
ServiceASSYST PLUS
The next service due date is displayed.
Toexitthe display:pressthe back buttononthe left-hand side ofthesteering wheel.
Make suretoobservethefollowing furtherrela‐ted subject:
ROperatingthe on-board computer(page 228).
Information onregular maintenancework
NOTEPrematurewearthroughfailuretoobserveservice due dates
Serviceworkwhich is not carried out attheright time or incompletelycan leadtoincreasedwear and damagetothevehicle.
Always observethe prescribed serviceintervals.
Always havethe prescribed serviceworkcarried out at aqualified specialistworkshop.
Special servicerequirements
The prescribed service interval is based on nor‐mal operation ofthevehicle. Maintenanceworkwill needtobe performed more often ifthevehi‐cle is operated under arduous conditions orincreased loads.
The ASSYST PLUS service interval display is onlyan aid. The driver ofthevehicle bearsresponsi‐bility asregardstowhether maintenanceworkneedstobe performed more oftenthan speci‐fied based onthe actual operating conditionsand/or loads.
Examples of arduous operating conditions:
Rregular city driving with frequent intermedi‐atestops
Rmainly short-distance driving
Maintenance and care351