350 MERCEDES-BENZ C-Class SEDAN 2016 W205 Owner's Manual

Battery (SmartKey)Checking .......................................... 84
Important safety notes .................... 84
Replacing ......................................... 84
Battery (vehicle)
Charging ........................................ 350
Display message ............................ 269
Important safety notes .................. 347
Jump starting ................................. 352
Belt
see Seat belts
Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 248
Display message ............................ 276
Notes/function .............................. 216
see Active Blind Spot Assist
Bluetooth
®
Connecting another mobile
phone ............................................ 306
Searching for a mobile phone ........ 306
see also Digital Operator's Man-
ual .................................................. 298
Telephony ...................................... 305
Box (trunk) ......................................... 314
Brake Assist
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 261
Notes ............................................. 392
Brake force distribution
see EBD (electronic brake force
distribution)
Brake pedal
Pedal resistance/pedal travel .......... 45
Brakes
ABS .................................................. 68
Adaptive Brake Assist ...................... 72
BAS .................................................. 68
BAS PLUS with Cross-Traffic
Assist ............................................... 69
Brake fluid (notes) ......................... 392
Display message ............................ 256
EBD .................................................. 76
High-performance brake system .... 183
Hill start assist ............................... 150
HOLD function ............................... 194
Important safety notes .................. 182 Maintenance .................................. 183
Parking brake ................................ 178
RBS warning lamp .......................... 288
Recuperative Brake System ............. 45
Riding tips ...................................... 182
Warning lamp ................................. 288
Breakdown
Where will I find...? ........................ 342
see Flat tire
see Towing away
Brightness control (instrument
cluster lighting) ................................... 35
Buttons on the steering wheel ......... 236
C
California
Important notice for retail cus-
tomers and lessees .......................... 28
Calling up a malfunction
see Display messages
Calling up the climate control bar
Multimedia system ........................ 302
Calling up the climate control
menu
Multimedia system ........................ 302
Car
see Vehicle
Care
360° camera ................................. 339
AIRPANEL ...................................... 339
Car wash ........................................ 335
Carpets .......................................... 341
Display ........................................... 340
Exhaust pipe .................................. 340
Exterior lights ................................ 338
Gear or selector lever .................... 340
General notes ................................ 335
Interior ........................................... 340
Matte finish ................................... 337
Paint .............................................. 337
Plastic trim .................................... 340
Power washer ................................ 336
Rear view camera .......................... 339
Roof lining ...................................... 341
Seat belt ........................................ 341
Seat cover ..................................... 341
Sensors ......................................... 339
Index5

During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the same substantial defect or malfunctionresults in a condition that is likely to cause
death or serious bodily injury if the vehicle isdriven, that defect or malfunction has been
subject to repair two or more times, and you
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes all
the necessary maintenance work which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Breakdown assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis- tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada) For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-010 0.This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave the entire literature in the vehicle so that it is available to
the next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter.
Rthe fuel may have a considerably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
Service and vehicle operation29
Introduction
Z

One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a high
curb or an unpaved road
Ryou drive too fast over an obstacle, e.g. a
curb or a hole in the road
Ra heavy object strikes the undercarriage or
parts of the chassis
In situations like this, the body, the undercar-
riage, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the strain they are designed to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
Hybrid vehicles have a combustion engine and
an electric motor. The voltage supply for oper-
ating the vehicle electrically is provided by the
vehicle's high-voltage electrical system.
GDANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
30Operating safety
Introduction

Correct use
If you remove any warning stickers, you or oth-
ers could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driving
your vehicle:
Rthe safety notes in this manual
Rthe vehicle technical data
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motor
vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact
an authorized Mercedes-Benz Center immedi-
ately to have the problem diagnosed and recti-
fied. If the problem is not resolved to your sat-
isfaction, please discuss the problem again with
a Mercedes-Benz Center or contact us at one of
the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed-
eral Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC. If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153
);go to
http://www.safercar.gov ; or write to: Admin-
istrator, NHTSA, 400 Seventh Street, SW.,
Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
!
Follow the instructions in this manual about
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
your vehicle that arises from culpable contra-
ventions against these instructions is not cov-
ered either by the Mercedes-Benz Limited
Warranty or by the New or Used-Vehicle War-
ranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res-
cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/
content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data storage
A wide range of electronic components in your
vehicle contain data memories.
32Data stored in the vehicle
Introduction

ProblemPossible causes/consequences andMSolutions
The engine cannot be
started using the Smart-
Key.The on-board voltage is too low.
XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 350).
or
XJump-start the vehicle (Ypage 352).
or
XConsult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle.The vehicle is locked.
XUnlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 84) and replace it if necessary
(Ypage 84).
If this does not work:
XStart your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves.
XStart your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the locks changed as well.
Doors
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
Doors87
Opening and closing
Z

damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
GWARNING
In the event of a vehicle fire, the internal pres- sure of the high-voltage battery can exceed a
critical value. In this case flammable gas
escapes through a ventilation valve on the
underbody. The gas can ignite. There is a risk
of injury.
Leave the danger zone immediately. Secure
the danger area at a suitable distance, whilst
observing legal requirements.
GWARNING
If the housing of the high-voltage battery has
been damaged, electrolyte and gases may
leak out. These are poisonous and caustic.
There is a risk of injury.
Avoid contact with skin, eyes or clothing.
Immediately rinse electrolyte splashes off
with water and seek medical attention
straight away.
!Exhaustive discharge caused by the vehicle
standing idle for lengthy periods can damage
the high-voltage battery. If the vehicle is idle
for lengthy periods leave the high-voltage bat-
tery connected to a charging station.
Consult an authorized Mercedes-Benz Center if
you wish to leave your vehicle parked for a long
period of time.
Charging the 12 V battery
Vehicles with a lithium-ion battery:
!Only use battery chargers with a maximum
charging voltage of 14.4 V.
All other vehicles:
GWARNING
During charging and jump-starting, explosive
gases can escape from the battery. There is a risk of an explosion.
Particularly avoid fire, open flames, creating
sparks and smoking. Ensure there is sufficient
ventilation while charging and jump-starting.
Do not lean over a battery.
GWARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean over
the battery. Keep children away from batter-
ies. Wash away battery acid immediately with
plenty of clean water and seek medical atten-
tion.
GWARNING
A discharged battery can freeze at tempera-
tures below freezing point. When jump-start-
ing the vehicle or charging the battery, gases can escape from the battery. There is a risk of
an explosion.
Allow the frozen battery to thaw out before
charging it or jump-starting.
!Only use battery chargers with a maximum
charging voltage of 14.8 V.
All vehicles:
!Only charge the battery using the jump-
starting connection point.
The jump-starting connection point is in the
engine compartment (
Ypage 352).
XOpen the hood.
XConnect the battery charger to the positive
terminal and ground point in the same order
as when connecting the donor battery in the
jump-starting procedure (
Ypage 352).
Keep away from fire and open flames. Do not
lean over a battery. Never charge the battery if it
is still installed in the vehicle, unless you use a
battery charger which has been tested and
approved by Mercedes-Benz. A battery charger
unit specially adapted for Mercedes-Benz vehi-
cles and tested and approved by Mercedes-
Benz is available as an accessory. It permits the
350Battery (vehicle)
Breakdown assistance

Example: steps 1 to 3
The following table shows examples on how to calculate total and cargo load capacities with varying
seating configurations and number and size of occupants. The following examples use a load limit of
1500 lbs (680 kg).This is for illustration purposes only. Make sure you are using the actual load
limit for your vehicle stated on your vehicle's Tire and Loading Information placard (
Ypage 370).
The greater the combined weight of the occupants, the lower the maximum luggage load.
Step 1
Example 1Example 2Example 3
Combined maximum
weight of occupants
and cargo (data from
the Tire and Loading
Information placard)1500 lbs (680 kg)1500 lbs (680 kg)1500 lbs (680 kg)
Step 2
Example 1Example 2Example 3
Number of people in
the vehicle (driver and
occupants)531
Distribution of the
occupantsFront: 2
Rear: 3Front: 1
Rear: 2Front: 1
Weight of the occu-
pantsOccupant 1: 150 lbs
(68 kg)
Occupant 2: 180 lbs
(82 kg)
Occupant 3: 160 lbs
(73 kg)
Occupant 4: 140 lbs
(63 kg)
Occupant 5: 120 lbs
(54 kg)Occupant 1: 200 lbs
(91 kg)
Occupant 2: 190 lbs
(86 kg)
Occupant 3: 150 lbs
(68 kg)Occupant 1: 150 lbs
(68 kg)
Gross weight of all
occupants750 lbs (340 kg)540 lbs (245 kg)150 lbs (68 kg)
Step 3
Example 1Example 2Example 3
Permissible load (maxi-
mum gross vehicle
weight rating from the
Tire and Loading Infor-
mation placard minus
the gross weight of all
occupants)1500 lbs (680 kg) Ò
750 lbs (340 kg) =
750 lbs (340 kg)1500 lbs (680 kg) Ò
540 lbs (245 kg)
=960 lbs (435 kg)1500 lbs (680 kg) Ò
150 lbs (68 kg) =
1350 lbs (612 kg)
372Loading the vehicle
Wheels and tires

Other identifications, for example:
R0 W-30
R5 W-30
R5 W-40
Fuel
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
RWash away fuel from skin immediately
using soap and water.
RIf fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance with-
out delay.
RIf fuel is swallowed, seek medical assis-
tance without delay. Do not induce vomit-
ing.
RImmediately change out of clothing which
has come into contact with fuel.
Tank capacity
ModelTotal capacity
C 350 e13.2 US gal (50.0 l)
Allot her models17.4 US gal
(66.0 l)
ModelOf which
reserve
Mercedes‑AMG vehiclesApprox.
2.6 US gal (10.0 l)
Allot her modelsApprox.
1.8 US gal (7.0 l)
Gasoline
Fuel grade
!Do not use diesel to refuel vehicles with a
gasoline engine. Do not switch on the ignition
if you accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel system.
Even small amounts of the wrong fuel could
result in damage to the fuel system and the
engine. Notify a qualified specialist workshop
and have the fuel tank and fuel lines drained
completely.
!Only refuel using unleaded premium grade
gasoline with at least 91 AKI/95 RON.
iE10 fuel contains up to 10% bioethanol.
Your vehicle is E10-compatible. You can
refuel your vehicle using E10 fuel.
!Only use the fuel recommended. Operating
the vehicle with other fuels can lead to engine
failure.
!Do not use the following:
RE15 (gasoline with 15% ethanol)
RE85 (gasoline with 85% ethanol)
RE100 (100% ethanol)
RM15 (gasoline with 15% methanol)
RM30 (gasoline with 30% methanol)
RM85 (gasoline with 85% methanol)
RM100 (100% methanol)
RGasoline with metalliferous additives
RDiesel
Service products and filling capacities389
Technical data
Z

Flexible Fuel vehicles can be refueled with the
following fuel types:
Rpremium-grade unleaded gasoline
RE85 fuel
Ra mixture of E85 fuel and premium-grade
unleaded gasoline
iFlexible Fuel vehicles can be recognized by
the Ethanol up to E85 sticker on the inside of
the fuel filler flap.
Fuel consumption
The energy content of E85 fuel is less than that
of the same amount of premium-grade gasoline.
The amount of fuel consumed when operating
the vehicle with E85 fuel is therefore higher than
with premium-grade gasoline.
Maintenance
Inform your authorized Mercedes-Benz Center
that you are operating or have operated the
vehicle with E85 fuel.
Low outside temperatures
If the outside temperature is below 32 ‡(0 †),
the starting procedure can take noticeably lon-
ger when operating with E85 fuel.
E85 fuel is not suitable for use at outside tem-
peratures under -4 ‡ (-20 †).
Engine oil
General notes
!Never use engine oil or an oil filter of a spec-
ification other than is necessary to fulfill the
prescribed service intervals. Do not change
the engine oil or oil filter in order to achieve
longer replacement intervals than those pre-
scribed. You could otherwise cause engine damage or damage to the exhaust gas after-
treatment.
Follow the instructions in the service interval
display regarding the oil change. Otherwise,
you may damage the engine and the exhaust
gas aftertreatment.
When handling engine oil, observe the important
safety notes on service products (
Ypage 388).
The engine oils are matched to the performance
of Mercedes-Benz engines and service intervals.
You should therefore only use engine oils and oil filters that are approved for vehicles with main-
tenance systems.
For a list of approved engine oils and oil filters,
consult an authorized Mercedes-Benz Center.
Or visit the website
http://bevo.mercedes-benz.com.
The table shows which engine oils have been
approved for your vehicle.
Missing values were not available at time of
going to print.
ModelMB-Freigabe or MB-Approval
Mercedes-Benz
C 450 AMG 4MATIC
All other models229.5
Use only SAE 0W-40 or SAE 5W-40 engine oils
for Mercedes‑AMG vehicles.
iMB approval is indicated on the oil contain-
ers.
Filling capacities
The following values refer to an oil change
including the oil filter.
ModelCapacity
Mercedes‑AMG
vehicles9.4 qt (9.0 l)
C 300
C 350 e7.4 qt (7.0l)
Allot her models6.9 qt (6.5 l)
Service products and filling capacities391
Technical data
Z

?PAG oil part number
AType of refrigerant
Warning symbol :advises you about:
Rpossible dangers
Rhaving service work carried out at a qualified
specialist workshop
Filling capacities
ModelRefrigerant
C 350 e23.6 ± 0.4 oz
(670 ± 10 g)
Mercedes-Benz
C 450 AMG 4MATIC21.5 ± 0.4 oz(610 ± 10 g)
All other models22.2 ± 0.4 oz(630 ± 10 g)
ModelPAG oil
C 350 e
Mercedes ‑AMG
vehicles4.2 oz
(120 g)
All other models2.8 oz (80 g)
Vehicle data
General notes
Please note that for the specified vehicle data:
Rthe heights specified may vary as a result of:
-tires
-load
-condition of the suspension
-optional equipment
Roptional equipment reduces the maximum
payload.
Dimensions and weights
Missing values were not available at time of
going to print.
Model:Opening height
C 30069.6 in (1768 mm)
C 300 e69.5 in (1765 mm)
Mercedes-Benz
C 450 AMG 4MATIC
Mercedes ‑AMG
vehicles68.8 in (1748 mm)
All other models69.8 in (1774 mm)
Missing values were not available at time of
going to print.
Mercedes ‑AMG
vehicles
Vehicle length187.2 in (4756 mm)
Vehicle width
including exterior
mirrors79.5 in (2020 mm)
Vehicle height56.1 in (1426 mm)
Wheelbase111.8 in (2840 mm)
Turning radius37.0 ft (11.29 m)
Maximum roof load165 lb (75 kg)
Maximum trunk
load220 lb (100 kg)
394Vehicle data
Technical data