service MERCEDES-BENZ E-CLASS ESTATE 2009 Repair Manual

Display messages
Possible causes/consequences and
X
X Solutions 6 Rear
centre
malfunc‐
tion Con‐
sult work‐
shop
G
Risk of injury
SRS has malfunctioned at the rear centre*. The 6warning
lamp also lights up in the instrument cluster.
X Visit a qualified specialist workshop. 6 Left
windowbag
malfunc‐
tion Con‐
sult work‐
shop
or
Right
windowbag
malfunc‐
tion Con‐
sult work‐
shop
G
Risk of injury
There is a malfunction in the left-hand or right-hand window-
bag. The 6warning lamp also lights up in the instrument
cluster.
X Visit a qualified specialist workshop. C There is only a small amount of fuel in the fuel tank.
X
Refuel at the nearest filling station. 8 Reserve
fuel level The fuel level has fallen below the reserve range. The opera-
tion of the auxiliary heating* can no longer be guaranteed.
X
Refuel at the nearest filling station. ¥ Top up
washer
fluid The washer fluid level in the washer fluid reservoir has drop-
ped below the minimum.
X
Top up the windscreen washer fluid (Y page 222).Troubleshooting
Points to remember
G
Risk of accident and injury
The operating safety of the vehicle can be compromised if maintenance work is carried out
incorrectly. This could cause you to lose control of the vehicle and cause an accident. The safety
systems may also not be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified spe-
cialist workshop must have the necessary specialist knowledge and tools to carry out the work
required. Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to safety or on safety-related systems must be carried out
at a qualified specialist workshop. 278
TroubleshootingPractical advice
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Problem
Possible causes/consequences and
X
X Solutions You have lost a key.
X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emer-
gency key element.
X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating* or inte-
rior lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 319).
or
X Jump-start the vehicle (Y page 323).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key.
The steering lock is mechanically blocked.
44
X Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS
GO*. The key is in the
vehicle. A door is open. Therefore, the key cannot be detected as easily.
X
Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle using the key in the ignition lock. 44
Not vehicles with DIRECT SELECT selector lever. Troubleshooting
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Auxiliary heating*
Display messages
Possible causes/consequences and
X
X Solutions FAIL The starter battery is not charged sufficiently or the system
is faulty.
X
Charge the starter battery.
X Make another attempt to switch on the auxiliary heating
using the remote control.
X Have the auxiliary heating checked at a qualified specialist
workshop. $ FAIL The signal transmission between the transmitter and the vehi-
cle is faulty.
X
Change your position in relation to the vehicle, moving
closer if necessary.
X Make another attempt to switch the auxiliary heating on or
off using the remote control. © FAIL There is not enough fuel in the fuel tank, or the auxiliary heat-
ing is faulty.
X
Refuel at the nearest filling station.
X Make another attempt to switch on the auxiliary heating
using the remote control.
X Have the auxiliary heating checked at a qualified specialist
workshop. Parking up the vehicle
Problem
Possible causes/consequences and
X XSolutions The vehicle is to be left
parked up for longer
than four weeks. The battery can be damaged through exhaustive discharge.
X
Disconnect the battery (Y page 321) or connect to a trickle
charger.
i Have the battery checked at a qualified specialist workshop,
e.g. a Mercedes-Benz Service Centre. The vehicle is to be left
parked up for longer
than six weeks. Damage resulting from non-use may occur if the vehicle is parked
up for long periods.
X
Visit a qualified specialist workshop and seek advice. 298
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bonnet
:upwards until the relevant bon-
net actuator cover ;no longer moves.
Bonnet actuator covers ;should now lie
flat against housing =(arrow).
X Close bonnet :(Ypage 219).
If bonnet :cannot be closed or the L
symbol appears in the multi-function display,
repeat the steps again. G
Risk of accident
If the bonnet can still not be engaged properly
or the Lsymbol appears in the multi-func-
tion display, do not continue driving. Other-
wise, the bonnet may open when driving and
block your view. Consult a qualified specialist
workshop. Otherwise, you may cause an acci-
dent and injure yourself and others. Resetting triggered NECK-PRO head
restraints
If the NECK-PRO head restraints are triggered
in an accident, you must reset the head
restraints on the driver's and the front-pas-
senger's seats. Otherwise, the additional pro-
tection will not be available in the event of
another rear-end collision. You can recognise
when head restraints have been triggered by
the fact that they have moved forwards and
can no longer be adjusted.
Mercedes-Benz recommends that you have
NECK-PRO head restraints checked at a quali-
fied specialist workshop, e.g. a Mercedes-
Benz Service Centre, following a rear-end col-
lision.
i This work requires a lot of strength. If you
have difficulty resetting the head
restraints, have this work carried out at a
qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. Example: Saloon
X
Tilt the top of the head restraint cushion
forwards in the direction of arrow :.
X Push the head restraint cushion down in
the direction of arrow ;as far as it will go.
X Push the head restraint cushion firmly
backwards in the direction of arrow =until
it engages.
X Repeat this procedure for the second head
restraint. Replacing batteries (key and remote
control)
Notes
It is advisable to have the batteries replaced
at a qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. G
Risk of poisoning
Batteries contain toxic and caustic substan-
ces. For this reason, keep batteries away from
children.
If a battery is swallowed, consult a doctor
immediately. H
Environmental note
Do not dispose of batteries with the house-
hold rubbish. They contain highly toxic sub-
stances.
Take discharged batteries to a qualified spe-
cialist workshop, e.g. a Mercedes-Benz
Service Centre, or to a special collection point
for old batteries. Replacing batteries (key and remote control)
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Key
Checking the battery X
Press the &or% button.
The battery is working properly if the bat-
tery charge indicator lamp lights up briefly.
Removing/installing the battery You require a CR 2025 3 V cell battery.
X Remove the emergency key element from
the key (Y page 299). X
Press the emergency key element into the
opening in the key in the direction of
arrow ;until cover :of the battery tray
opens. Be sure that your fingers are not
stopping the cover from opening. X
Remove the cover of the battery tray.
X Repeatedly tap the key against your palm
until battery =falls out of the key.
X Insert the new battery with the positive
pole facing upwards. Use a lint-free cloth to
do so. X
Insert the front tabs of the battery tray's
cover first and then press to close it.
X Check the function of all key buttons on the
vehicle. Auxiliary heating* remote control
One 6 V pin battery, type 2CR11108 is
required. X
Prise apart the side arms of battery
cover ;and pull off battery cover ;.
X Remove old battery :.
X Insert the new battery. Observe the polarity
signs on the back of the remote control
when doing so.
X Slide battery cover ;back onto the
remote control.
X Use the remote control to check the vehi-
cle's auxiliary heating functions. Changing bulbs
Notes on changing bulbs
i If you need assistance in changing the
bulbs, contact a qualified specialist work-
shop which has the necessary specialist
knowledge and tools to carry out the work
required. Mercedes-Benz recommends
that you use a Mercedes-Benz Service
Centre for this purpose. In particular, work
relevant to safety or on safety-related sys-
tems must be carried out at a qualified spe-
cialist workshop. 304
Changing bulbsPractical advice
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Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sure
that these function correctly at all times.
Have the headlamp settings checked regu-
larly. Only use the types of bulbs specified
here. If the new bulb still does not light up,
consult a qualified specialist workshop.
Do not touch the glass tube of new bulbs with
your bare hands. Even minor contamination
can burn into the glass surface and reduce
the service life of the bulbs. Always use a lint-
free cloth or only touch the base of the bulb
when fitting. G
Risk of injury
Bulbs and lights can become very hot. For this
reason, allow them to cool down before
changing them. Otherwise, you could burn
yourself when you touch them.
Keep bulbs out of the reach of children. Oth-
erwise, they could damage them, for example,
and injure themselves.
Never use a bulb which has been dropped.
Such a bulb may explode and injure you. Halogen bulbs are pressurised and could
explode when you change them, especially if
they are very hot. You should therefore wear
eye protection and gloves when you are
changing them.
G
Risk of injury
Xenon bulbs are under high voltage. You could
get an electric shock and be seriously or even
fatally injured if you touch the electric con-
tacts on xenon bulbs. Therefore, do not
remove the cover on xenon bulbs.
Do not change xenon bulbs yourself, but have
them replaced at a qualified specialist work-
shop which has the necessary specialist
knowledge and tools to carry out the work
required.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre for this pur-
pose. In particular, work relevant to safety or
on safety-related systems must be carried out
at a qualified specialist workshop. Changing bulbs
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Overview: changing bulbs/bulb types
You can replace the following bulbs: Halogen headlamps Bulb type
:
Dipped-beam headlamps 45
: H7 55 W
; Main-beam headlamp: H7 55 W
= Side lamp/parking lamp: W 5 W
? Turn signal lamp 45
: PY 21 W Bi-xenon headlamps* Bulb type
:
Cornering light*: H7 55 W
; Infrared light* (Night View Assist Plus*):
H11 55 W Changing bulbs
Dipped-beam headlamps (halogen
headlamps) Due to their location, have the bulbs in the
left-hand headlamp changed at a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre.
X Switch off the lights.
X Open the bonnet.
X Turn housing cover :anti-clockwise and
remove it.
X Turn bulb holder ;anti-clockwise and
remove it.
X Remove the bulb from bulb holder ;.
X Insert the new bulb into bulb holder ;.
45 Due to their location, have the bulbs in the left-hand headlamp changed at a qualified specialist workshop,
e.g. a Mercedes-Benz Service Centre. 306
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Turn signal lamp (halogen headlamps)
Due to their location, have the bulbs in the
left-hand headlamp changed at a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre.
X Switch off the lights.
X Open the bonnet.
X Turn bulb holder :anti-clockwise and
remove it.
X Turn the bulb anti-clockwise, applying
slight pressure, and remove it from bulb
holder :.
X Insert the new bulb into bulb holder :and
turn it clockwise.
X Insert bulb holder :and turn it clockwise. Replacing the wiper blades
Windscreen wiper blades
G
Risk of accident
The windscreen will no longer be wiped prop-
erly if the wiper blades are worn. This could
prevent you from observing the traffic condi-
tions, thereby causing an accident. Replace
the wiper blades twice a year, ideally in spring
and autumn. G
Risk of accident
The wiper arms could start moving and cause
an injury if you leave the windscreen wipers
switched on. Remove the key from the ignition lock before
replacing the wiper blades.
! To avoid damaging the windscreen wiper
blades, make sure that you touch only the
wiper arm of the windscreen wiper.
To remove X
Remove the key from the ignition lock or
turn the key to position 0(KEYLESS GO).
X Fold the wiper arm away from the wind-
screen until it engages.
X Set the wiper blade at right angles to the
wiper arm. X
Remove the wiper blade from the retainer
on the wiper arm in the direction of the
arrow.
Fitting !
The two wiper blades are different
lengths. If you swap the wiper blades they
may scratch the windscreen. Make sure
that the longer wiper blade is fitted on the
driver's side.
X Compare the lengths of the two new wiper
blades.
X Slide the longer of the two new wiper
blades into the retainer on the wiper arm
on the driver's side in the opposite direc-
tion to the arrow.
X Repeat the same procedure on the front-
passenger's side with the shorter of the two
new wiper blades. 308
Replacing the
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X
Vehicles without KEYLESS GO*: remove
the key from the ignition lock.
X Vehicles with KEYLESS GO*: open the
driver's door.
The on-board electronics have status 0,
which is the same as the key having been
removed.
X Get out of the vehicle.
X Close the driver’s door.
X Place the warning triangle (Y page 248) at
a suitable distance. Observe legal require-
ments. Using the TIREFIT kit
You can use the TIREFIT kit to seal small
punctures, particularly those in the tyre tread.
You can use TIREFIT at outside temperatures
down to -20 †. G
Risk of accident
In the following cases your safety is especially
endangered, as tyre sealant is insufficient if:
R there are cuts or punctures in the tyre
greater than 4 mm.
R the wheel rim is damaged.
R you have driven at very low tyre pressures
or on a flat tyre.
Do not drive any further. Consult a qualified
specialist workshop which has the necessary
specialist knowledge and tools to carry out
the work required.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre for this pur-
pose. In particular, work relevant to safety or
on safety-related systems must be carried out
at a qualified specialist workshop.
X Do not remove any foreign objects which
have penetrated the tyre, e.g. screws or
nails.
X Remove the TIREFIT kit, the accompanying
"max. 80 km/h" sticker and the electric air
pump from the stowage well underneath the boot/luggage compartment floor
(Y
page 249). X
Affix part :of the sticker within the driv-
er's field of vision.
X Affix part ;of the sticker near the valve
on the wheel with the defective tyre. G
Risk of injury
TIREFIT must not come into contact with your
skin, eyes or clothing.
R If TIREFIT comes into contact with your
eyes or skin, immediately rinse thoroughly
with clean water.
R Change out of clothing which has come into
contact with TIREFIT immediately.
R If an allergic reaction occurs, consult a doc-
tor immediately.
Keep TIREFIT away from children.
R If TIREFIT is swallowed, immediately rinse
your mouth out thoroughly and drink plenty
of water.
R Do not induce vomiting. Consult a doctor
immediately.
R Do not inhale TIREFIT fumes.
i If TIREFIT leaks out, allow it to dry. It can
then be removed like a layer of film.
If you get TIREFIT on your clothing, have it
cleaned as soon as possible with perchloro-
ethylene. 310
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If a pressure of 1.8 bar is not reached
after five minutes:
X Switch off and disconnect the electric air
pump and drive the vehicle forwards or
backwards approximately 10 m.
This distributes the TIREFIT more evenly.
X Pump up the tyre again. G
Risk of accident
If a pressure of 1.8 bar is not achieved after
five minutes, the tyre is too badly damaged.
Do not drive any further. Consult a qualified
specialist workshop which has the necessary
specialist knowledge and tools to carry out
the work required. Mercedes-Benz recom-
mends that you use a Mercedes-Benz Service
Centre for this purpose. In particular, work
relevant to safety or on safety-related sys-
tems must be carried out at a qualified spe-
cialist workshop.
When a tyre pressure of at least 1.8 bar
is reached:
X Press on/off switch ?on the electric air
pump to 0.
The electric air pump is switched off.
X Remove the TIREFIT kit from the wheel.
! After use, excess TIREFIT may run out of
the filler hose. This may cause stains.
Therefore, place the filler hose in the plastic
which contained the TIREFIT kit.
X Stow away the TIREFIT kit, the electric air
pump and the warning triangle.
X Pull away immediately.
X Stop after driving for approximately ten
minutes and check the tyre pressure with
the electric air pump. G
Risk of accident
If the tyre pressure is now lower than 1.3 bar,
the tyre is too badly damaged. Do not drive
any further. Consult a qualified specialist
workshop which has the necessary specialist
knowledge and tools to carry out the work required. Mercedes-Benz recommends that
you use a Mercedes-Benz Service Centre for
this purpose. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist workshop.
X If the tyre pressure is still at least 1.3 bar,
correct it (see fuel filler flap for values).
To increase the tyre pressure: switch on
the electric air pump.
To reduce the tyre pressure: open pres-
sure release screw Fon pressure
gauge G.
X Drive to the nearest workshop and have the
tyre changed there.
X Have the TIREFIT kit replaced as soon as
possible at a qualified specialist workshop,
e.g. at a Mercedes-Benz Service Centre. G
Risk of accident
Do not exceed the maximum speed of
80 km/h.
The "max. 80 km/h" label must be affixed in
the driver's field of vision.
The vehicle's handling characteristics may be
affected. H
Environmental note
Have the used TIREFIT kit disposed of profes-
sionally, e.g. at a Mercedes-Benz Service
Centre.
X Have the TIREFIT kit replaced every four
years at a qualified specialist workshop,
e.g. a Mercedes-Benz Service Centre. 312
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