ESP MERCEDES-BENZ E-CLASS ESTATE 2021 Manual Online

The Mercedes‑Benz eme
rgency call system trig-
ge rs an emer gency call automatically in thefo l-
lowing cases:
R ATer activation of there straint systems su ch
as airbags or seat belt tensioners aTer an
accident
The eme rgency call has been made:
R Avo ice connection is made tothe
Mercedes‑Benz eme rgency call centre.
R A message with accident data is transmitted
tothe Mercedes‑Benz emer gency call centre.
The Mercedes‑Benz eme rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call centres.
R Under cer tain circumstances data is also
transmitted in thevo ice channel tothe
Mercedes‑Benz eme rgency call centre.
This allo wsmeasures forre scue, reco very or
to wing toa Mercedes‑Benz Se rvice Centre to
be initiated quickl y.
The SOS button in theove rhead control panel
0ashes until the emer gency call is /nished. It is not possible
toimmediately end an automatic
emer gency call.
If th e Mercedes‑Benz emer gency call system can-
not connect tothe Mercedes‑Benz emer gency
call centre, the emer gency call is automatically
sent tothe public emer gency services call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the displa y. #
Dial the emer gency number 112 112onyour
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre ope rator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambulance
is sent totheve hicle immediatel y. T T
r
r igg
igg er
ering a manual Mer
ing a manual Mer cedes-Benz emerg
cedes-Benz emerg ency
ency
call
call #
T
To use t
o use t he SOS butt
he SOS butt on in t
on in theov
he overerhead con-
head con-
tr
tr ol panel:
ol panel: press and hold the SOS button for
at least one second (/ page 353). #
T
To use v
o use v oice contr
oice contr ol:
ol:use the LINGU ATRO NIC
vo ice commands .
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call centres.
R Under cer tain circumstances data is also
transmitted in thevo ice channel tothe
Mercedes-Benz eme rgency call centre.
This allo wsmeasures forre scue, reco very or
to wing toa Mercedes-Benz Se rvice Centre to
be initiated quickl y.
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice MBUX multimedia system
363
363

connection is es
tablished with the emer gency
call centre ope rator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
If th e Mercedes-Benz emer gency call system can-
not connect tothe Mercedes-Benz emer gency
call centre, the emer gency call is automatically
sent tothe public emer gency services call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the media displa y.#
Dial the emer gency number 112 112onyour
mobile phone.
Ending an unint
Ending an unint entionall
entionally tr
y trigg
igger
ered manual
ed manual
Mer
Mer cedes-Benz emerg
cedes-Benz emerg ency call
ency call#
Using t
Using t he multifunction st
he multifunction st eer
eering wheel:
ing wheel: select
~. Dat
Dat
a tr
a transf
ansf er of t
er of t he Mer
he Mer cedes-Benz emerg
cedes-Benz emerg ency
ency
call syst
call syst em
em In
theev ent of an automatic or manual emer gency
call thefo llowing data is transmitted, forex ample:
R Vehicle's GPS position data
R GPS position data on thero ute (a fewhund red
metres before the incident)
R Direction of tr avel
R Vehicle identi/cation number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available or
not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia system Fo
r accident clari/cation purposes, thefo llowing
measures can be take n up toan hour aTer the
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter-
mined.
R Avo ice connection totheve hicle occupants
can be es tablished.
% ForRu ssia: various functions, e.g. receiving
tra1c information, cann otbe per form ed for
up totwo hours aTer sending an emer gency
call. Self diagnosis function of t
Self diagnosis function of t
he emerg
he emerg ency call sy
ency call sy s-
s-
t
t em
em Yo
ur car veri/es the operability of the emer gency
call system each time theve hicle is ON. In case of
system failure, you will be informed with text mes-
sage on the inst rument clus ter and with red indi-
cator SOS NOT READY on the displa y.
Please, ma kesure, that during 30 seconds aTer
switching vehicle ON there d indicator SOS NOT
READY in the upper right corner of display is 364
364
MBUX multimedia system

ASS
YS
ASS YST PL
T PL US ser
US ser vice int
vice int erv
erval display
al display F
F
unction of t
unction of t he ASSYS
he AS SYST PL
T PL US ser
US ser vice int
vice int erv
erval dis-
al dis-
play
play The ASS
YST PLUS service inter val display on the
inst rument display informs you of the time or dis-
ta nce remaining before the next service due date.
Yo u can hide this service display using the back
button Gonthe leT-hand side of the steering
wheel.
Depending on how theve hicle is used, the
ASS YST PLUS service inter val display may shor ten
th e service inter val, e.g. in thefo llowing cases:
R Mainly short-distance driving
R When the engine is oTen leT idling for long
periods
R Intheev ent of frequent cold start phases
R V
V ehicles wit ehicles wit h a diesel par
h a diesel par ticulat
ticulate
e/lt
/lt er:
er: inthe
ev ent of frequently inter rupted rege neration of
th e diesel particulate /lter
Mercedes-Benz recommends avoiding such oper-
ating conditions. Yo
u can obtain information concerning the servic-
ing of your vehicle from a quali/ed specialist
wo rkshop, e.g. a Mercedes-Benz service cent re. Displa
Displa
ying t
ying t he ser
he ser vice due date
vice due date On-board computer:
4 Service 5
ASSYST PLUS
The next service due date is displa yed. #
T
T o e
o e xit t
xit t he displa y:
he displ ay:press the back button
G onthe leT-hand side of the steering
wheel.
Bear in mind thefo llowing related topic:
R Operating the on-board computer
(/ page 298). Inf
Inf
or
ormation on r
mation on r egular maint
egular maint enance w
enance work
ork *
N
NOOTE
TE Premature wearthro ugh failure to
obser veservice due dates Main
tenance workwhich is not car ried out at
th eright time or inco mplete ly can lead to
increased wear and damage totheve hicle. #
Adhere tothe prescribed service inter-
va ls. #
Always ha vethe prescribed maintenance
wo rkcar ried out at a quali/ed specialist
wo rkshop. N
No
ot
tes on special ser
es on special ser vice r
vice req
equir
uir ements
ements The prescribed service inter
val is based on nor-
mal operation of theve hicle. Ha vethe mainte-
nance workcar ried out more oTen than prescri-
bed if operating conditions are di1cult or the
ve hicle is subject toincreased stress.
The ASS YST PLUS service inter val display is only
an aid. The driver of theve hicle bears responsibil-
ity as rega rdsto whe ther maintenance work
needs tobe per form ed more oTen than speci/ed
based on the actual operating conditions and/or
loads.
Examples of arduous operating conditions:
R Regular city driving with frequent intermediate
stops
R Mainly short-distance driving 374 374
Maintenance and care

#
Drain o. any excess engine oil that has been
added. Todo so, consult a quali/ed specialist
wo rkshop.
R For engine oil level turn on ignition #
Switch on theve hicle tocheck the engine oil
le ve l.
R Engine oil level System inoperative: The oil
le ve l sensor is defective or not connected. #
Consult a quali/ed specialist workshop.
R Engine oil level System currently unavail. #
Close the bonnet.
T
T opping up engine oil
opping up engine oil &
W
W ARNING
ARNING Risk of burns from hot compo-
nent parts in the engine compartment
Cer tain component parts in the engine com-
partment can be very hot, e.g. the engine, the
cooler and parts of theex haust system. #
Allow the engine tocool down and only
to uch component parts described in the
fo llowing. &
W
WARNING
ARNING Risk of /re and injury from
engine oil
If engine oil comes into contact with hot com-
ponent parts in the engine compartment, it
may ignite. #
Make sure that no engine oil is spilled
next tothe /ller opening. #
Allow the engine tocool o. and thor-
oughly clean the engine oil from compo-
nent parts before starting theve hicle. *
N
NOOTE
TE Engine damage caused byan inco r-
re ct oil /lter, incor rect oil or additi ves #
Do not use engine oils or oil /lters which
do not cor respond tothe speci/cations
ex plicitly prescribed forth e service inter-
va ls. #
Follow the inst ructions on the service
inter val display forch anging the engine
oil and obser vethe prescribed change
inter vals. #
Do not use additives. *
N NOOTE
TE Damage caused bytopping up too
much engine oil To
o much engine oil can damage the engine or
th e catalytic con verter. #
Have excess engine oil remo ved at a
qu ali/ed specialist workshop. %
Depending on driving st yle, theve hicle con-
sumes up to0.8 litre of oil per 1000 km. The
oil consum ption may be higher than this when
th eve hicle is new or if you frequently drive at
high engine speeds. Maintenance and care
379
379

N
N
o
ot
tes on paintw
es on paintw or
ork/matt
k/matt /nish
/nishpaintw
paintw or
ork care
k care To
avo id damaging the paintwork and inter fering
with the driving assistance systems, please
obser vethefo llowing no tes:
P
P aint
aint
R Insect remains: soak with insect remo ver and
ri nse o. the treated areas aTer wards.
R Bird droppings: soak with water and rinse o.
aTer wards.
R Tree resin, oils, fuels and greases: remo veby
ru bbing gently with a clo thsoaked in petro-
leum ether or lighter 0uid.
R Coolant and brake 0uid: remo vewith a damp
clo thand clean water.
R Tar stains: use tarre mo ver.
R Wax: use silicone remo ver.
R Do not attach sti ckers, /lms or similar materi-
als. Only ha ve/lm attached tothe bumper at
a quali/ed specialist workshop.
R Remo vedirt immediatel y,where possible. Matt
Matt /nish
/nish
R Only use care products appr ovedfor
Mercedes-Benz.
R Do not attach stic kers, /lms or similar materi-
als. Only ha ve/lm attached tothe bumper at
a qu ali/ed specialist workshop.
R Do not polish theve hicle and light-alloy
wheels.
R Only use car washes that cor respond tothe
latest engineering standards.
R Do not use car wash prog rammes with a /nal
hot wax treatment.
R Do not use paint cleaners, bu1ng or polishing
products, gloss preser vers, e.g. wax.
In theev ent of paintwork damage:
R Always ha vepaintwork repairs car ried out at a
qu ali/ed specialist workshop.
R Make sure thera dar sensors function
(/ page 229). N
No
ot
tes on cleaning decor
es on cleaning decor ativ
ative f
e foils
oils Obser
vethe no tes on matt /nish care in thech ap-
te r "No tes on paintwork/matt /nish paintwork
care" (/ page 384). They also apply tomatt dec-
orative foils.
Obser vethe no tes on cleaning decorative foils to
avo idvehicle damage.
Cleaning
Cleaning
R For cleaning, use plenty of water and a mild
cleaning agent without additives or abrasive
substances, e.g. a car shampoo appr ovedfor
Mercedes-Benz.
R Remo vedirt immediatel y,where possible,
whilst avoiding rubbing too hard. There is oth-
erwise a risk of damaging the decorative foil
ir re parabl y.
R Ifth ere is dirt on the /nish or if the decorative
fo il is dull: use thePa int Cleaner recommen-
ded and appr ovedfo r Mercedes-Benz.
R Insect remains: soak with insect remo ver and
ri nse o. the treated areas aTer wards.
R Bird droppings: soak with water and rinse o.
aTer wards. 384
384
Main
tenance and ca re

R
Toprev ent water stains, dry a foil-wrapped
ve hicle with a soT, absorbent clo thaTer every
car wash.
A
A v
voiding damag
oiding damag e t
e to t
o t he decor
he decor ativ
ative f
e foil
oil
R The service life and colou ring of decorative
fo ils are impaired by:
- sunlight
- temp erature, e.g. hot air blo wer
- weather conditions
- stone chippings and dirt
- chemical cleaning agents
- oily products
R Do not use polish on matt decorative foil. Po l-
ishing will ha vethe e.ect of shining thefo il-
wrapped sur face.
R Do not treat matt or st ructured decorative
fo ils with wax.Pe rm anent stains may occur.
Scratches, cor rosive deposits, areas a.ected by
cor rosion and damage caused byincor rect care
cannot alw ays be comple tely re paired. In such
cases, visit a quali/ed specialist workshop. Yo
u can obtain more information on care and
cleaning products from the manufacturer.
In the case of foil-wrapped sur faces, optical di.er-
ences may occur between the sur faces that we re
not pr otected bya decorative foil aTer removing a
decorative foil.
% Have workor repairs todecorative foils car-
ri ed out at a quali/ed specialist workshop,
e.g. in a Mercedes-Benz Se rvice Centre. N
No
ot
tes on car
es on car e of car par
e of car par ts
ts &
W
WARNING
ARNING Risk of entrapment if the wind-
screen wipers are switched on while the
windscreen is being cleaned
If th e windscreen wipers are set in motion
while you are cleaning the windscreen or
wiper blades, you can be trapped bythe wiper
arm. #
Always switch o. the windscreen wipers
and theve hicle before cleaning the wind-
screen or wiper blades. &
W
WARNING
ARNING Risk of burns from theta ilpipe
and tailpipe trims
The exhaust tailpipe and tailpipe trims can
become very hot. If you come into contact
with these parts of theve hicle, you could burn
yo urself. #
Always be particular lycareful around the
ta ilpipe and theta ilpipe trims and super-
vise children especially closely in this
area. #
Allow vehicle parts tocool down before
to uching them. To
avo id damage totheve hicle, obser vethe no tes
on cleaning and care of thefo llowing vehicle
parts:
Wheels and r Wheels and r ims
ims
R Use water and acid-free alloy wheel cleaners.
R Do not use acidic alloy wheel cleaners to
re mo vebrake dust. This could damage wheel
bolts and brake components.
R Toavo id cor rosion of the brake disks and
brakepads, drive theve hicle for a few minu tes Maintenance and ca
re
385
385

aTer cleaning before parking it. The brake
disks and brakepads warm up and dry out.
W
W indo ws
indo ws
R Clean the windo wsinside and outside with a
damp clo thand with a cleaning agent recom-
mended for Mercedes-Benz.
R Do not use dry clo ths or abrasive or sol vent-
based cleaning agents toclean the inside of
windo ws.
% ATer changing the wiper blades or treating
th eve hicle with wax, clean the windscreen
th oroughly with cleaning agents recommen-
ded for Mercedes-Benz. Failure toobser vethe
application instructions may result in damage,
smear mar ksor dazzling spots.
% Remo veextern al fogging or dirt on the wind-
screen in front of the multifunction camera.
Otherwise, driving systems and driving saf ety
systems may be impaired or not available
(/ page 229).
W
W iper blades
iper blades
R Movethe wiper arms into there placement
position (/ page 153). R
With th e wiper arms folded out, clean the
wiper blades with a damp clo th.
% Make sure that the wiper blades are coated.
The coating can lea veresidues on a clo th. Do
not rubth e wiper blades excessively or clean
th em too oTen.
Ext
Ext er
erior lighting
ior lighting
R Clean the lenses with a wet sponge and mild
cleaning agent, e.g. car sha mpoo.
R Only use cleaning agents or cleaning clo ths
th at are suitable for plastic lenses.
V
V ehicle soc ke
ehicle soc ket (high-v
t (high-v olt
oltag
age batt
e batt er
ery)
y)
R Use clean water and a soT clo thtoclean the
ve hicle soc ket.
R Do not use high-pressure cleaners or cleaning
agents, such as soap.
Sensors Sensors
R Clean the sensors in the front and rear bump-
ers with a soT clo thand car shampoo
(/ page 229).
R When using a high-pressure cleaner, main tain
a minimum distance of 30 cm. R
R e
ev
ver
er sing camer
sing camer a and 360° Camera
a and 360° Camera
R Toopen there ar camera co ver,switch on the
ve hicle.
R Use clean water and a soT clo thtoclean the
camera lens.
R Do not use a high-pressure cleane r.
T
T ailpipes
ailpipes
R Clean with a cleaning agent recommended for
Mercedes-Benz, especially in the winter and
aTer washing theve hicle.
R Do not use acidic cleaning agents.
Tr
Tr ailer hitch
ailer hitch
R Obser vethe no tes on care in the trailer hitch
manufacturer's operator manual.
R Do not clean the ball neck with a high-pres-
sure cleaner or sol vent.
R Remo vetraces of rust on the ball, forex ample,
with a wire brush.
R Remo vedirt with a lint-free clo th.
R ATer cleaning, lightly oil or grease the ball
head. 386
386
Maintenance and care

R
vehicle vib ration
R smo kewhich smells like rubber
R continuous ESP ®
inter vention
R crac ksinthe tyre side walls #
ATer driving in emer gency mode, ha ve
th erims checkedby a quali/ed specialist
wo rkshop with rega rd totheir fur ther
use. #
The defective tyre must be replaced in
ev ery case. Wi
th MOEx tended tyres (run-0at tyres), you can
continue todrive your vehicle even if there is a
to ta l loss of pressure in one or more tyres. Ho w-
ev er, the tyre a.ected must not show any clear ly
visible damage.
Yo u can recognise MOExtended tyres bythe
MOEx tended ma rking which appears on the side
wa ll of the tyre.
V
V ehicles wit ehicles wit h tyr
h tyre pr
e pressur
essur e loss w
e loss w ar
ar ning syst
ning syst em:
em:
MOExtended tyres may only be used in conjunc-
tion with an activated tyre pressure loss warning
system. V
V
ehicles wit
ehicles wit h tyr
h tyre pr
e pressur
essur e monit
e monit or
oring sy
ing sy st
stem:
em:
MOExtended tyres may only be used in conjunc-
tion with an activated tyre pressure monitoring
system.
If a pressure loss warning message appears inthe
driver's displa y,proceed as follo ws:
R Check the tyre for damage.
R If driving on, obser vethefo llowing no tes.
Dr
Dr iving dist iving dist ance possible in emerg
ance possible in emerg ency mode
ency mode
aTer
aTer t
the pr
he pr essur
essur e loss w
e loss w ar
arning:
ning: Load condition
Load condition
Dr
Driving dist
iving dist ance possi-
ance possi-
ble in emerg
ble in emerg ency mode
ency mode
Pa rtially laden 80 km
Fu lly laden 30 km The driving distance possible in emer
gency mode
may vary depending on the driving style. Obser ve
th e maximum permissible speed of 80 km/h.
If a tyre has gone 0at and cannot be replaced with
an MOExtended tyre, you can use a standard tyre
as a temp orary measure. TIREFIT kit st
TIREFIT kit st
or
orag
ag e location
e location The TIREFIT kit is located under
the load compart-
ment 0oor. 1
Tyre sealant bottle
2 Tyre in0ation compressor
Depending on the model, the TIREFIT kit may also
be located in other places under the load com-
partment 0oor.
% You can /nd information on the po wer cate-
gory (LK) and/or electrical data on the back
of the tyre in0ation compressor:
R LK2 – 12 V/15 A,180 W,0.8 kg 392
392
Breakdown assistance

At
a dis tance of app roximately 1 m tothe tyre
in0ation compressor and appr oximately 1.6 m
abo vethegr ound, thefo llowing sound pres-
sure le vels appl y:
R Emission sound pressure le vel L
PA 83 dB
(A)
R Sound po wer le vel L
WA 91 dB (A)
The tyre in0ation compressor is maintenance-
free. If there is a malfunction, please contact
a qu ali/ed specialist workshop. Using t Using t
he TIREFIT kit
he TIREFIT kit R
R
eq
eq uir
uir ements:
ements:
R Tyre sealant bottle and tyre in0ation compres-
sor (/ page 392)
R TIREFIT stic ker
R Gloves
Yo u can use TIREFIT tyre sealant toseal per fora-
tion damage of up to4 mm, particular lythose in
th e tyre contact sur face. You can use TIREFIT in
outside temp eratures down to-20 °C. &
W
WARNING
ARNING Risk of accident when using
tyre sealant
The tyre sealant may be unable toseal the
tyre proper ly, especially in thefo llowing cases:
R there are lar gecuts or punctures in the
tyre (la rger than damage pr eviously men-
tioned)
R the wheel rims ha vebeen damaged
R aTer journe yswith very low tyre pressure
or with 0at tyres #
Do not continue driving. #
Consult a quali/ed specialist workshop. &
W
WARNING
ARNING Risk of injury and poisoning
from tyre sealant
Ty re sealant is hazardous tohealth and causes
ir rita tion. Do not allow it tocome into contact
with your skin, eyes or clo thing, and do not
swallow it. Do not inhale any vapours. Keep
th e tyre sealant away from children. Obser
vethefo llowing if you come into contact
with the tyre sealant: #
Rinse o. the tyre sealant from your skin
using water immediatel y. #
If tyre sealant gets into your eyes, thor-
oughly rinse them using clean water
immediatel y. #
If tyre sealant has been swallo wed,thor-
oughly rinse out your mouth immediately
and drink plenty of water. Do not induce
vo miting and seek medical attention
immediatel y. #
Change out of clo thing which has come
into contact with tyre sealant immedi-
atel y. #
If an alle rgic reaction occurs, seek medi-
cal attention immediatel y. *
N NO
OTE
TE Overheating due tothe tyre in0ation
compressor running too long #
Do not runth e tyre in0ation compressor
fo r longer than ten minutes without inter-
ru ption. Breakdown assistance
393 393

can
restrict functions releva nt for saf ety sys-
te ms and impair the operating saf ety of your
ve hicle.
Yo u could lose control of theve hicle in thefo l-
lowing situations in particular:
R when braking
R intheev ent of abrupt steering manoeuvres
and/or when theve hicle's speed is not
adap tedto thero ad conditions #
Intheev ent of a short circuit or a similar
incident, contact a quali/ed specialist
wo rkshop immediatel y. #
Do not drive on. #
Always ha veworkon the battery car ried
out at a quali/ed specialist workshop. R
Further information on ABS (/ page 231)
R Further information on ESP ®
(/ page 232)
Fo r saf etyre asons, Mercedes-Benz recommends
th at you only use batteries which ha vebeen tes-
te d and appr ovedfo ryo ur vehicle byMercedes-
Benz. All v
All v ehicles ex
ehicles excep
cep t v
t vehicles wit
ehicles wit h a lit
h a lithium-ion bat-
hium-ion bat-
t
t ery
ery &
W
WARNING
ARNING Risk ofexplosion due toelec-
trostatic charge
Electrostatic charge can ignite the highly
ex plosive gas mixtu reinthe batter y. #
Todischar geany elect rostatic charge
th at may ha vebuilt up, touch the me tal
ve hicle body before handling the batter y. The high
ly0ammable gas mixtu reis created while
th e battery is charging and during starting assis-
ta nce. &
W
WARNI NG
ARNI NGDanger of chemical burns from
th e battery acid
Battery acid is caustic. #
Avoid contact with the skin, eyes or
clo thing. #
Do not lean overth e batter y. #
Do not inhale battery gases. #
Keep children away from the batter y. #
Immediately rinse bat tery acid o. thor-
oughly with plenty of clean water and
seek medical attention immediatel y. All v
All v
ehicles
ehicles
+ ENVIR
ENVIR
ONMENT
ONMENT AL NO
AL NOTE
TEEnvironmental
damage due toimproper disposal of bat-
te ries Batteries contain pollutants. It is
illegal todispose of them with the household
ru bbish. #
Dispose of batteries in an
environmentally responsible manner.
Ta ke dischar ged batteries toaqu ali/ed
specialist workshop or toa collection
point for used batteries. Breakdown assistance
397
397