maintenance MERCEDES-BENZ E-Class WAGON 2016 W213 Owner's Manual

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For your own safety
and a longer vehicle life, follow the instruc-
tions and warning notices in this manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
This Operator's Manual provides information
on the most important functions of your vehi-
cle.
Additional information on convenience func-
tions can be found in COMAND in your Digital
Operator's Manual.
The equipment or product designation of your
vehicle may vary depending on:
Rmodel
Rorder
Rcountry specification
Ravailability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
Rdesign
Requipment
Rtechnical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
RDigital Operator's Manual
ROperator's Manual
RMaintenance Booklet
REquipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
You can also use the E ‑Class Guide smart-
phone app:
Apple®iOS
Android™
Please note that the Mercedes-Benz Guides
App may not yet be available in your country.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2125847502
É2125847502VËÍ

Index....................................................... 4
Digital Operator's Manual..................25
Introduction ......................................... 27
At a glance........................................... 35
Safety................................................... 47
Opening and closing...........................89
Seats, steering wheel and mirrors ..113
Lights and windshield wipers ..........119
Climate control ................................. 129
Driving and parking..........................135
On-board computer and displays ....187
Audio 20/COMAND ..........................213
Stowage and features ......................237
Maintenance and care ......................261
Roadside Assistance ........................269
Wheels and tires ............................... 287
Technical data................................... 333
Contents3

Activating/deactivating (on-
board computer) ............................ 190
Notes/function .............................. 178
see Active Blind Spot Assist
BlueTEC
Adding DEF .................................... 149
BlueTEC (DEF) .................................... 341
Bluetooth
®
Connecting another mobile
phone ............................................ 231
Entering the passcode ................... 229
Searching for a mobile phone ........ 229
see also Digital Operator's Man-
ual .................................................. 214
Telephony ...................................... 227
Box (trunk) ......................................... 245
Brake Assist
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 194
Notes ............................................. 342
Brake force distribution
see EBD (electronic brake force
distribution)
Brake lamps
Display message ............................ 191
Brakes
ABS .................................................. 75
Adaptive Brake Assist ...................... 80
BAS .................................................. 76
BAS PLUS with Cross-Traffic
Assist ............................................... 76
Brake fluid (notes) ......................... 342
Display message ............................ 192
High-performance brake system .... 154
HOLD function ............................... 165
Important safety notes .................. 154
Maintenance .................................. 154
Parking brake ................................ 152
Riding tips ...................................... 154
Warning lamp ................................. 204
Breakdown
see Flat tire
Brightness control (instrument
cluster lighting) ................................... 37
Bulbs
see Replacing bulbs Buttons and controller
...................... 222
C
California
Important notice for retail cus-
tomers and lessees .......................... 29
Calling up a malfunction
see Display messages
Car
see Vehicle
Car key
see SmartKey
Care
360° camera ................................. 268
Car wash ........................................ 267
Carpets .......................................... 268
Display ........................................... 268
Exterior lights ................................ 268
Gear or selector lever .................... 268
Interior ........................................... 268
Matte finish ................................... 268
Notes ............................................. 266
Paint .............................................. 268
Plastic trim .................................... 268
Power washer ................................ 268
Rear view camera .......................... 268
Roof lining ...................................... 268
Seat belt ........................................ 268
Seat cover ..................................... 268
Sensors ......................................... 268
Tail pipes ....................................... 268
Trim pieces .................................... 268
Washing by hand ........................... 268
Wheels ........................................... 268
Windows ........................................ 268
Wiper blades .................................. 268
Wooden trim .................................. 268
Cargo compartment
Opening/closing (from outside,
HANDS-FREE ACCESS) .................... 99
Cargo compartment cover
Important safety notes .................. 243
Cargo compartment enlargement ... 241
Cargo compartment floor ................. 248
Cargo net
Attaching ....................................... 245
Important safety information ......... 244
6Index

Towing a trailerCleaning the trailer tow hitch ......... 268
ESP
®(Electronic Stability Pro-
gram) ...............................................8 4
Towing away
Important safety guidelines ........... 281
Installing the towing eye ................ 282
Removing the towing eye ............... 283
With both axles on the ground ....... 283
With the rear axle raised ................ 283
Towing eye ......................................... 270
Traffic reports
see also Digital Operator's Man-
ual .................................................. 214
Traffic Sign Assist
Activating/deactivating the warn-
ing function .................................... 190
Function/notes ............................. 176
Important safety notes .................. 177
Instrument cluster display ............. 177
Transfer case ..................................... 145
Transmission
see Automatic transmission
Transmission position display ......... 143
Transmission position display
(DIRECT SELECT lever) ...................... 143
Transporting the vehicle .................. 283
Trim pieces (cleaning instruc-
tions) .................................................. 268
Trip computer (on-board com-
puter) .................................................. 190
Trip odometer
Calling up ....................................... 190
Resetting (on-board computer) ...... 190
Trunk
Emergency release ........................ 103
Important safety notes .................... 96
Locking separately ......................... 102
Opening/closing (automatically
from inside) ................................... 101
Opening/closing (automatically
from outside) ................................... 98
Opening/closing (from outside,
HANDS-FREE ACCESS) .................... 99
Opening/closing (manually from
outside) ............................................ 97 Trunk lid
Display message ............................ 191
Opening dimensions ...................... 344
Trunk load (maximum) ...................... 344
Turn signals
Changing bulbs (front) ................... 125
Display mes sage ............................ 191
Sw

itching on/off ........................... 121
Two-way radio
Frequencies ................................... 334
Installation ..................................... 334
Transmission output (maximum) .... 334
Type identification plate
see Vehicle identification plate
U
UnlockingEmergency unlocking ....................... 96
From inside the vehicle (central
unlocking button) ............................. 95
V
Vanity mirror (in the sun visor) ........ 252
Vehicle
Correct use ...................................... 32
Data acquisition ............................... 33
Display message ............................ 201
Equipment ....................................... 28
Individual settings .......................... 190
Limited Warranty ............................. 32
Loading .......................................... 298
Locking (in an emergency) ............... 96
Locking (SmartKey) .......................... 90
Lowering ........................................ 313
Maintenance .................................... 29
Parking for a long period ................ 153
Pulling away ................................... 140
Raising ........................................... 310
Reporting problems ......................... 32
Securing from rolling away ............ 310
Towing away .................................. 281
Transporting .................................. 283
Unlocking (in an emergency) ........... 96
Unlocking (SmartKey) ...................... 90
Vehicle data ................................... 344
Vehicle data ....................................... 344
22Index

Vehicle dimensions........................... 344
Vehicle emergency locking ................ 96
Vehicle identification number
see VIN
Vehicle identification plate .............. 336
Vehicle level
AIRMATIC ...................................... 166
Vehicle maintenance
see ASSYST PLUS
Vehicle tool kit .................................. 270
Video
see also Digital Operator's Man-
ual .................................................. 214
Video (DVD) ........................................ 190
VIN
Seat ............................................... 336
Type plate ...................................... 336
Voice Control System
see Separate operating instructions
W
Warning and indicator lampsABS ................................................ 205
Brakes ........................................... 204
Check Engine ................................. 202
Coolant .......................................... 209
Distance warning ........................... 210
ESP
®.............................................. 206
ESP®OFF ....................................... 207
Fuel tank ........................................ 202
General notes ................................ 202
Overview .......................................... 38
PASSENGER AIR BAG OFF ............... 49
Reserve fuel ................................... 202
Restraint system ............................ 208
Seat belt ........................................ 202
SPORT handling mode ................... 207
Tire pressure monitor .................... 211
Warranty .............................................. 28
Washer fluid
Display message ............................ 191
Wheel and tire combination
see Tires
Wheel bolt tightening torque ........... 313
Wheel chock ...................................... 310
Wheels
Changing a wheel .......................... 309 Checking ........................................ 289
Cleaning ......................................... 268
Emergency spare wheel ................. 329
General notes ................................ 314
Important safety notes .................. 288
Information on driving .................... 288
Interchanging/changing ................ 309
Mounting a new wheel ................... 313
Mounting a wheel .......................... 309
Removing a wheel .......................... 312
Storing ........................................... 309
Tightening torque ........................... 313
Wheel size/tire size ....................... 314
Window curtain air bag
Operation ......................................... 57
Windows
see Side windows
Windshield
Defrosting ...................................... 133
Windshield washer fluid
see Windshield washer system
Windshield washer system
Adding washer fluid ....................... 266
Important safety notes .................. 343
Windshield wipers
Problem (malfunction) ................... 127
Rear window wiper ........................ 125
Replacing the wiper blades ............ 125
Switching on/off ........................... 125
Winter driving
Important safety notes .................. 290
Slippery road surfaces ................... 155
Snow chains .................................. 291
Winter operation
Radiator cove r ............................... 263
Wi

nter tires
M+S tires ....................................... 290
Wiper blades
Cleaning ......................................... 268
Important safety notes .................. 125
Replacing (rear window) ................ 126
Replacing (windshield) ................... 126
Wooden trim (cleaning instruc-
tions) .................................................. 268
Workshop
see Qualified specialist workshop
Index23

You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes.
This could lead to malfunctions in safety-rel-
evant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe- cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Only genuine Mercedes-Benz parts should
therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers main-
tain a supply of genuine Mercedes-Benz parts for necessary service and repair work. In addi-
tion, strategically located parts delivery cen-
ters provide quick and reliable parts service.
Always specify the vehicle identification num-
ber (VIN) when ordering genuine Mercedes-
Benz parts (
Ypage 336).
Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center. The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Warranty
The implied warranty for your vehicle applies
in accordance with the warranty terms and
conditions in the Service and Warranty Infor-
mation booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode
Island and Vermont Emission Control Sys-
tem Warranty
RState warranty enforcement laws (lemon
laws)
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces-
sories warranties. These are available at any
authorized Mercedes-Benz Center.
iShould you lose your Service and War-
ranty Information booklet, have an author-
ized Mercedes-Benz Center arrange for a
replacement. The new Service and War-
ranty Information booklet will be posted to
you.
28Introduction

Information for customers in Califor-
nia
UnderCalifornia law you may beentitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, ifafter a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
iz ed repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately
29,000 km) on the odometer of the vehicle,
whic hever occurs first, a reasonable number
of repair attempts is presumed for a retail
buyer or lessee if one or more of the fol lowing
occurs:
(1) the same substantial defect or malfunc- tion results in a cond ition that islikely to
cause death or serious bodily injury ifthe
vehicle isdriven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have directly noti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you hav
e direct
lynotified
us in writ ing of the need for its repair, or
(3) the vehicle isout of service byreason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should bedone at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The ser-
vic e advisor willrecord every servic e for you
in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help inthe event of a
breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered byour
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372 )
(USA)
1-8 00-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "RoadsideAssis-
tance" section inthe Service and Warranty
booklet (Canada). You willfind both inyour
vehicle literature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
Introduction29
Z

the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
Rservice facilities or replacement parts may
not be readily available.
Runleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel may cause damage to the catalytic con-
verter.
Rthe fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Important safety notes
GWARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
GWARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!There is a risk of damage to the vehicle if:
Rthe vehicle becomes stuck, e.g. on a high
curb or an unpaved road
Ryou drive too fast over an obstacle, e.g. a
curb or a hole in the road
Ra heavy object strikes the undercarriage
or parts of the chassis
In situations like this, the body, the under-
carriage, chassis parts, wheels or tires
could be damaged without the damage
being visible. Components damaged in this
way can unexpectedly fail or, in the case of
30Introduction

Observe the notes in the Maintenance Book-
let.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
Rwork relevant to safety
Rservice and maintenance work
Rrepair work
Ralterations, installation work and modifica-
tions
Rwork on electronic components
Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driv-
ing your vehicle:
Rthe safety notes in this manual
Rthe vehicle technical data
Rtraffic rules and regulations
Rlaws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe mayaffect its safe operation, we urge you to con-
tact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or con-
tact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc. 98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notify-
ing Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
!
Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the New or Used-Vehicle Warranty.
32Introduction

Useful information
i
This Operator's Manual describes all
models and all standard and optional equip-
ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
iRead the information on qualified special-
ist workshops (
Ypage 31).
Overview of climate control systems
General notes
Observe the settings recommended on the
following pages. The windows could other-
wise fog up.
To prevent the windows from fogging up:
Rswitch off climate control only briefly
Rswitch on air-recirculation mode only
briefly
Rswitch on the cooling with air dehumidifi-
cation function
Rswitch on the defrost windshield function
briefly, if required
Climate control regulates the temperature
and the humidity in the vehicle interior and
filters undesirable substances out of the air.
Climate control can only be operated when
the engine is running. Optimum operation is
only achieved with the side windows and roof closed.
The residual heat function can only be acti-
vated or deactivated if the ignition is switched
off (see the Digital Operator's Manual, key-
word "Residual heat").
iVentilate the vehicle for a brief period
during warm weather, e.g. using the con-
venience opening feature (see the Digital
Operator's Manual, keyword "Convenience
opening"). This will speed up the cooling process and the desired interior tempera-
ture will be reached more quickly.
iThe integrated filter filters out most par-
ticles of dust and soot and completely fil-
ters out pollen. It also reduces gaseous pol-
lutants and odors. A clogged filter reduces
the amount of air supplied to the vehicle
interior. For this reason, you should always
observe the interval for replacing the filter,
which is specified in the Maintenance
Booklet. As it depends on environmental
conditions, e.g. heavy air pollution, the
interval may be shorter than stated in the
Maintenance Booklet.
iIt is possible that the residual heat func-
tion may be activated automatically an hour
after the SmartKey is removed. The vehicle
is then ventilated for 30 minutes to dry the
automatic climate control.
130Overview of climate control systems
Climate control