tow MERCEDES-BENZ GLA 2016 Service Manual

If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center. You will see the Roadside Assis‐
tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the Request for
vehicle diagnosis received. Start
vehicle diagnosis? message appears in
the display. X
Confirm the message with Yes .X
When the Vehicle Diagnosis Please
start ignition message appears, turn
the SmartKey to position 2 in the ignition
lock ( Y
page 149).X
When the Please follow the instruc‐
tions received by phone and move
your vehicle to a safe position
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select Cancel the remote malfunc-
tion diagnosis is canceled completely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis
activated message.
When the diagnosis is completed, the Trans‐
fer vehicle diagnostics data (Voice
connection may be interrupted dur‐
ing data transfer) message appears. The
vehicle data can now be sent to the Customer
Assistance center. X
Press OK to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the Vehicle diagnosis:
Transferring data... message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone. Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Assistance Center. If a service is overdue, the
COMAND display shows a message about
various special offers at your workshop.
USA only: this information can also be called
up under "Owners Online" at http://
www.mbusa.com.
Information on Roadside Assistance
( Y
page 24).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the navi-
gation system, you will see the name> has been saved to memory card.
Do you want to start route guidance?
message in the COMAND display. The route is
saved to the SD memory card. X
To start route guidance: select Yes .
An overview of the route is shown in the
display.
i If you select No , the saved route can be
called up later via the navigation menu. X
Select Start .
Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND.
You can find further information in the sep-
arate COMAND Operating Instructions. Features 299
Stowage and features Z

Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehi-
cle, a message will be sent to the Customer
Assistance Center. The Customer Assistance
Center then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated
call.
The data you receive contains the following
information: R
the location where the speed limit was
exceeded R
the time at which the speed limit was
exceeded R
the selected speed limit which was excee-
ded
Geo fencing
Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the boun-
daries of the selected areas. You can select
the way in which you receive this information
beforehand. Possible options include text
message, e-mail or an automated call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners.
You can specify up to ten areas simultane-
ously. Different settings are possible for each
area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service representa-
tive that you wish to activate geo fencing.
Currently inactive areas can be activated by
text message. Triggering the vehicle alarm With this function, you can trigger the vehi-
cle's panic alarm via text message. An alarm
sounds and the exterior lighting flashes.
Depending on the setting, the panic alarm
lasts five or ten seconds. Afterwards, the
alarm switches off.
Garage door opener
General notes The HomeLink ®
garage door opener integra-
ted in the rear-view mirror allows you to oper-
ate up to three different door and gate sys-
tems.
Use the integrated garage door opener only
on garage doors that: R
have safety stop and reverse features and R
meet current U.S. federal safety standards
Once programed, the integrated garage door
opener in the rear-view mirror will assume the
function of the garage door system's remote
control. Please also read the operating
instructions for the garage door system.
When programming a garage door opener,
park the vehicle outside the garage. Do not
run the engine while programming.
Certain garage door drives are incompatible
with the integrated garage door opener. If you
have difficulty programing the integrated
garage door opener, contact an authorized
Mercedes-Benz Center.
Alternatively, you can call the following tele-
phone assistance services: R
USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes R
Canada: Customer Service at
1-800-387-0100 R
HomeLink ®
hotline 1-800-355-3515 (free
of charge)
More information on HomeLink ®
and/or
compatible products is also available online
at http://www.homelink.com.300
Features
Stowage and features

should drive for a few minutes after clean-
ing. Braking heats the brake discs and the
brake pads/linings, thus drying them. The
vehicle can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents rec-
ommended and approved by Mercedes-Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
G WARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
! If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations.
To prevent damage to the vehicle, deacti-
vate DISTRONIC PLUS and the HOLD func-
tion in the following or other similar situa-
tions: R
when towing the vehicle R
in the car wash
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that the automatic transmis-
sion is in position N when washing your
vehicle in a tow-through car wash. The vehi-
cle could be damaged if the transmission is
in another position.
! Make sure that: R
the side windows and the sliding sunroof
are fully closed. R
the ventilation/heating is switched off
(the OFF button has been pressed/the
airflow control is set to position 0 ).R
the windshield wiper switch is in position
0 .
Otherwise, the vehicle might be damaged.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off
wax from the windshield and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the wind-
shield.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each coun-
try. X
Do not use hot water and do not wash the
vehicle in direct sunlight. X
Use a soft sponge to clean. X
Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz. X
Thoroughly hose down the vehicle with a
gentle jet of water. X
Do not point the water jet directly towards
the air inlet. X
Use plenty of water and rinse out the
sponge frequently. X
Rinse the vehicle with clean water and dry
thoroughly with a chamois. X
Do not let the cleaning agent dry on the
paintwork.
Carefully remove all deposits of road salt as
soon as possible when driving in winter.314
Care
Maintenance and care

Useful information ............................ 322
Where will I find...? ........................... 322
Flat tire .............................................. 322
Battery (vehicle) ................................ 327
Jump-starting .................................... 331
Towing and tow-starting .................. 333
Fuses .................................................. 337 321
Breakdown assistance

Useful information
i This Operator's Manual describes all
models and all standard and optional equip-
ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops ( Y
page 25).
Where will I find...?
Vehicle tool kit
General notes Vehicles with a TIREFIT kit: the TIREFIT kit is
located in the stowage well under the cargo
compartment floor.
Vehicles with a tire-change tool kit: the tire-
change tool kit is in the stowage well under
the cargo compartment floor.
i Apart from certain country-specific varia-
tions, the vehicles are not equipped with a
tire-change tool kit. Some tools for chang-
ing a wheel are specific to the vehicle. For
more information on which tire changing
tools are required and approved to perform
a wheel change on your vehicle, consult a
qualified specialist workshop.
Tools required for changing a wheel may
include, for example: R
Jack R
Wheel chock R
Lug wrench R
Alignment bolt Vehicles with a TIREFIT kit
C
Tire inflation compressor D
Towing eye

! Do not operate the tire inflation compres-
sor for longer than eight minutes at a time
without a break. It may otherwise overheat.
The tire inflation compressor can be oper-
ated again once it has cooled down.
Comply with the manufacturer’s safety
instructions on the sticker on the tire inflation
compressor.
Using the TIREFIT kit X
Do not remove any foreign objects which
have penetrated the tire, e.g. screws or
nails. X
Remove the tire sealant bottle, the accom-
panying TIREFIT sticker and the tire infla-
tion compressor from the stowage well
underneath the cargo compartment floor
( Y
page 322). X
Affix part C of the TIREFIT sticker to the
instrument cluster within the driver's field
of vision. X
Affix part D of the TIREFIT sticker near the
valve on the wheel with the defective tire. X
Pull connector

If a tire pressure of 180 kPa (1.8 bar/26 psi)
has not been attained after five minutes, see
"Tire pressure not reached" ( Y
page 326).
If tire sealant has escaped, clean it off affec-
ted areas as quickly as possible. Use plain
water if possible.
If your clothes are soiled with tire sealant,
have them cleaned with perchloroethylene at
a dry cleaner as soon as possible.
Tire pressure not reached If a pressure of 180 kPa (1.8 bar/26 psi) has
not been attained after five minutes: X
Switch off the tire inflation compressor. X
Unscrew the filler hose from the valve of
the faulty tire.
Note that tire sealant may escape when you
unscrew the filler hose. X
Very slowly drive forwards or reverse
approximately 30 ft (10 m). X
Pump up the tire again.
After a maximum of five minutes the tire
pressure must be at least 180 kPa (1.8 bar/
26 psi).
G WARNING
If the required tire pressure is not reached
after the specified time, the tire is too badly
damaged. The tire sealant cannot repair the
tire in this instance. Damaged tires and a tire
pressure that is too low can significantly
impair the vehicle's braking and driving char-
acteristics. There is a risk of accident.
Do not continue driving. Contact a qualified
specialist workshop.
Tire pressure reached
G WARNING
A tire temporarily sealed with tire sealant
impairs the driving characteristics and is not
suitable for higher speeds. There is a risk of
accident.
You should therefore adapt your driving style
accordingly and drive carefully. Do not exceed the specified maximum speed with a tire that
has been repaired using tire sealant.
The maximum permissible speed for a tire
sealed with tire sealant is 50 mph (80 km/h).
The upper part of the TIREFIT sticker must be
affixed to the instrument cluster in the driv-
er's field of vision.
! Residue from the tire sealant may come
out of the filler hose after use. This could
cause stains.
Therefore, place the filler hose in the plastic
bag which contained the TIREFIT kit.
H Environmental note
Have the used tire sealant bottle disposed of
professionally, e.g. at a qualified specialist
workshop.
If a tire pressure of 180 kPa (1.8 bar/26 psi)
has been attained after five minutes: X
Switch off the tire inflation compressor. X
Unscrew the filler hose from the valve of
the faulty tire. X
Stow the tire sealant bottle and the tire
inflation compressor. X
Pull away immediately .X
Stop after driving for approximately ten
minutes and check the tire pressure with
the tire inflation compressor.
The tire pressure must now be at least
130 kPa (1.3 bar/19 psi).
G WARNING
If the required tire pressure is not reached
after driving for a short period, the tire is too
badly damaged. The tire sealant cannot repair
the tire in this instance. Damaged tires and a
tire pressure that is too low can significantly
impair the vehicle's braking and driving char-
acteristics. There is a risk of accident.
Do not continue driving. Contact a qualified
specialist workshop.
i In cases such as the one mentioned
above, contact an authorized Mercedes-326
Flat tire
Breakdown assistance

! Make sure that the electric parking brake
is released. If the electric parking brake is
faulty, visit a qualified specialist workshop.
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged.
! Do not use the towing eyes for recovery
purposes as this could damage the vehicle.
If in doubt, recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high,
the vehicles could be damaged.
! The vehicle can be towed a maximum of
30 miles (50km). The towing speed of
30 mph (50km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the front axle must be
raised or the entire vehicle raised and
transported.
! Do not tow with sling-type equipment.
This could damage the vehicle.
! When towing vehicles with KEYLESS-GO,
use the key instead of the Start/Stop but-
ton. Otherwise, the automatic transmission
may shift to position P when the driver's or
front-passenger door are opened, which
could lead to damage to the transmission.
! Vehicles with automatic transmission
must not be started by tow-starting. This
could otherwise damage the transmission.
It is better to have the vehicle transported
than to have it towed away.
If the vehicle can no longer be driven because
of an accident or breakdown, you have the
following options: R
Transporting the vehicle
As a rule, you should have the vehicle trans-
ported. R
Towing the vehicle with a tow rope or tow
bar
Only tow the vehicle in exceptional cases. The battery must be connected and charged.
Otherwise, you: R
cannot turn the SmartKey to position 2 in
the ignition lock R
cannot release the electric parking brake R
cannot shift the transmission to position N
The function of the electric parking brake and
the parking lock is dependent on the on-board
voltage.
If the on-board voltage is low or there is a
system malfunction, it is possible that: R
the electric parking brake may not be
applied in certain circumstances, or R
the transmission may not be shifted to P
Switch off non-essential consumers, e.g. the
radio.
Disarm the automatic locking feature before
the vehicle is towed ( Y
page 230). You could
otherwise be locked out when pushing or
towing the vehicle.
Installing/removing the towing eye
Installing the towing eye
The brackets for the screw-in towing eye are
located in the bumpers. They are at the rear
and at the front, under covers C .334
Towing and tow-starting
Breakdown assistance

X
Remove th e towin g eye from th e stowage
space.
The towin g eye is locate d wit h th e vehicl e
tool ki t under th e cargo compartmen t floor
( Y
page 322).
Vehicles wit h th e TIREFI T kit: th e towin g
eye is beneat h th e tire inflation compres-
sor . X
Press th e mar k on cover C inward s in th e
direction of th e arrow.X
Tak e cover C off th e opening.X
Screw in th e towin g eye clockwise to th e
stop.
Removin g th e towing eyeX
Unscrew and remove th e towin g eye.X
Attac h cover C to th e bumper and press
until it engages. X
Plac e th e towin g eye in th e stowage well
beneat h th e cargo compartmen t floor in
th e cargo compartmen t ( Y
page 322).X
Vehicles wit h th e TIREFI T kit: put bac k th e
tire inflation compressor.
Towing th e veh icle wit h th e fr ont axle
raised
Observ e th e important safet y note s when
towin g your vehicl e wit h th e fron t axl e raised
( Y
page 333).
Only vehicles withou t 4MATIC can be
towe d wit h th e front axle raised .
! Vehicles wit h 4MATIC mus t no t be towed
wit h either th e fron t or th e rear axl e raised,
as doin g so will damag e th e transmission .
Vehicles wit h 4MATIC may either be towed
away wit h bot h axles on th e ground or be loa-
ded up and transported.
! The ignition mus t be switched off if th e
vehicl e is bein g towed wit h th e fron t axl e
raised. Otherwise , ES P ®
may interven e and
damag e th e brak e system. X
On vehicles wit h KEYLESS-G O or th e
KEYLESS-G O star t function: you mus t
use th e SmartKey instead of th e Start/Sto p
butto n ( Y
page 150). X
Mak e sur e that th e vehicl e is stationary.X
Turn th e SmartKey to position 2 in th e igni-
tion lock. X
Whe n th e vehicl e is stationary, depress th e
brak e pedal and keep it depressed. X
Shift th e automatic transmission to posi-
tion P . X
Releas e th e brak e pedal .X
Releas e th e electric parkin g brake.X
Switc h off th e automatic locking
( Y
page 230). X
Switc h on th e hazard warnin g lamp s
( Y
page 119). X
Turn th e SmartKey in th e ignition loc k to
position 0 and leav e th e SmartKey in th e
ignition lock.
Towing a veh icle wit h bot h axles on
th e groun d
It is important that you observ e th e safet y
instruction s when towin g away your vehicl e
( Y
page 333). X
On vehicles wit h KEYLESS-G O or th e
KEYLESS-G O star t function: you mus t
use th e SmartKey instead of th e Start/Sto p
butto n ( Y
page 150).
The automatic transmission automatically
shift s to position P when you open th e driver's
or front-passenger doo r or when you remove
th e SmartKey from th e ignition lock. In order
to ensur e that th e automatic transmission
stays in position N when towin g th e vehicle,
you mus t observ e th e followin g points :X
Mak e sur e that th e vehicl e is stationary.X
Turn th e SmartKey to position 2 in th e igni-
tion lock.Towing and tow-starting 335
Breakdown assistance Z

X
Depress and hold the brake pedal. X
Shift the automatic transmission to posi-
tion N .X
Leave the SmartKey in position 2 in the
ignition lock. X
Release the brake pedal. X
Release the electric parking brake. X
Switch on the hazard warning lamps
( Y
page 119).
i In order to signal a change of direction
when towing the vehicle with the hazard
warning lamps switched on, use the com-
bination switch as usual. In this case, only
the indicator lamps for the direction of
travel flash. After resetting the combina-
tion switch, the hazard warning lamp starts
flashing again.
Transporting the vehicle
4MATIC vehicles/vehicles with auto-
matic transmission
! When the vehicle is loaded for transport,
the front and rear axles must be stationary
and on the same transportation vehicle.
Positioning over the connection point of the
transport vehicle is not permitted. The drive
train may otherwise be damaged.
All vehicles
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as axle or steering components. Otherwise,
the vehicle could be damaged. X
Turn the SmartKey to position 2 in the igni-
tion lock ( Y
page 149). X
Shift the transmission to position N .
As soon as the vehicle has been loaded: X
Prevent the vehicle from rolling away by
applying the electric parking brake. X
Shift the transmission to position P .X
Turn the SmartKey to position 0 in the igni-
tion lock and remove it. X
Secure the vehicle.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transporting
purposes.
Notes on 4MATIC vehicles
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
Vehicles with 4MATIC may only either be
towed away with both axles on the ground or
be loaded up and transported.
If the vehicle's transmission, front, or rear
axle is damaged, have the vehicle transported
on a truck or trailer.
In the event of damage to the electrical
system:
If the battery is defective, the automatic
transmission will be locked in position P . To
shift the automatic transmission to position
N , you must provide power to the vehicle's
electrical system in the same way as when
jump-starting ( Y
page 331).
Have the vehicle transported on a transporter
or trailer.336
Towing and tow-starting
Breakdown assistance