check engine MERCEDES-BENZ GLC 2018 User Guide

Problem
Possible causes/consequences and P Solutions
KEYLESS-GO is malfunctioning. X
Lock/unlock the vehicle using the remote control function of the
SmartKey. X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
If the vehicle can also not be locked/unlocked using the remote con-
trol function: X
Lock or unlock the vehicle using the mechanical key ( Y
page 85).X
Have the vehicle and SmartKey checked at a qualified specialist
workshop.
The engine cannot be
started using the Smart-
Key. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work: X
Check the starter battery and charge it if necessary ( Y
page 340).
or X
Jump-start the vehicle ( Y
page 341).
or X
Consult a qualified specialist workshop.
The engine cannot be
started using the Start/
Stop button. The Smart-
Key is in the vehicle. The vehicle is locked. X
Unlock the vehicle and try to start the vehicle again.
The SmartKey battery is discharged or nearly discharged. X
Check the SmartKey battery ( Y
page 81) and replace it if necessary
( Y
page 81).
If this does not work: X
Start your vehicle with the SmartKey in the ignition lock.
There is interference from a powerful source of radio waves. X
Start your vehicle with the SmartKey in the ignition lock.
You have lost a Smart-
Key. X
Have the SmartKey deactivated at a qualified specialist workshop. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well.
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers. X
If necessary, have the locks changed as well. SmartKey 83
Opening and closing Z

G WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
G WARNING
If the parking brake has not been fully
released when driving, the parking brake can: R
overheat and cause a fire R
lose its hold function.
There is a risk of fire and an accident. Release
the parking brake fully before driving off.
! Do not warm up the engine while stationary.
Pull away immediately. Avoid high engine
speeds and full throttle until the engine has
reached its operating temperature.
In vehicles with automatic transmission,
engage positions P and R only when the vehi-
cle is stationary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery roads.
You could otherwise damage the drive train.
! Mercedes-AMG vehicles: at low engine oil
temperatures below 68 ‡ (+20 †), the max-
imum engine speed is restricted in order to
protect the engine. To protect the engine and
maintain smooth engine operation, avoid driv-
ing at full throttle when the engine is cold.
Hybrid vehicles: be sure to observe the notes
in the Supplement. Otherwise, you may not rec-
ognize dangers. Key positions
SmartKey
Z
To remove the SmartKey G
Power supply for some consumers, such as
the windshield wipers H
Ignition (power supply for all consumers)
and drive position I
To start the engine
i The SmartKey can be turned in the ignition
lock even if it is not the correct SmartKey for
the vehicle. The ignition is not switched on.
The engine cannot be started.
Start/Stop button
General notes When you insert the Start/Stop button into the
ignition lock, the system needs approximately
two seconds recognition time. You can then use
the Start/Stop button.
Pressing the Start/Stop button several times in
succession corresponds to the different Smart-
Key positions in the ignition lock. This is only the
case if you are not depressing the brake pedal.
If you depress the brake pedal and press the
Start/Stop button, the engine starts immedi-
ately.
A check which periodically establishes a radio
connection between the vehicle and the Smart-
Key determines whether a valid SmartKey is in
the vehicle. This occurs, for example, when
starting the engine.136
Driving
Driving and parking

Starting the engine
Important safety notes
G WARNING
If children are left unsupervised in the vehicle,
they could: R
open the doors, thus endangering other
people or road users. R
get out and disrupt traffic. R
operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they: R
release the parking brake. R
shifting the automatic transmission out of
park position PR
Start the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
G WARNING
Flammable materials introduced through
environmental influence or by animals can
ignite if in contact with the exhaust system or
parts of the engine that heat up. There is a risk
of fire.
Carry out regular checks to make sure that
there are no flammable foreign materials in
the engine compartment or in the exhaust
system. General notes The catalytic converter is preheated for up to
30 seconds after a cold start. The sound of the
engine may change during this time.
Automatic transmission X
Shift the transmission to position ]
( Y
page 146).
The transmission position indicator on the
multifunction display shows ]
( Y
page 148).
i You can start the engine in transmission
position ] and \\ .
Starting procedure with the SmartKey To start the engine using the SmartKey instead
of the Start/Stop button, pull the Start/Stop
button out of the ignition lock. X
Turn the SmartKey to position I in the igni-
tion lock and release it as soon as the engine
is running.
If the engine will not start: X
Remove the SmartKey from the ignition lock. X
Reinsert the SmartKey into the ignition lock
after a short waiting period. X
Turn the SmartKey to position H in the igni-
tion lock ( Y
page 136).
The indicator lamps in the instrument cluster
light up ( Y
page 268). X
Turn the SmartKey to position I in the igni-
tion lock ( Y
page 136) and release it as soon
as the engine is running.
Starting procedure with the Start/Stop
button The Start/Stop button is only available on vehi-
cles with KEYLESS-GO or the KEYLESS-GO start
function.
The Start/Stop button can be used to start the
vehicle manually without inserting the SmartKey
into the ignition lock. The Start/Stop button
must be inserted in the ignition lock and the
SmartKey must be in the vehicle. This mode for
starting the engine operates independently of
the ECO start/stop automatic engine start func-
tion.
You can start the engine if a valid SmartKey is in
the vehicle. Switch off the engine and always138
Driving
Driving and parking

Problem
Possible causes/consequences and P Solutions
The engine is not running
smoothly and is misfir-
ing. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system. X
Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it. X
Have the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
display indicates a value
within the red band. The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently. X
Stop as soon as possible and allow the engine and the coolant to
cool down. X
Check the coolant level ( Y
page 322). Observe the warning notes
as you do so and add coolant if necessary.
DYNAMIC SELECT switch
Mercedes-AMG vehicles
General information Use the DYNAMIC SELECT switch to select the
drive program.
Available drive programs for Mercedes-
AMG GLC 43 4MATIC:
S+ Sport Plus Particularly sporty driving
characteristics
S Sport Sporty driving characteris-
tics
C Comfort Comfortable and economi-
cal driving characteristics
E Economy Particularly economical
driving characteristics
I Individual Individual settings
Available drive programs for Mercedes-
AMG GLC 63 4MATIC+/GLC 63 S 4MATIC+:
RACE
(S ‑ MODEL) Driving characteristics suit-
able for a race circuit
S+ Sport Plus Particularly sporty driving
characteristics
S Sport Sporty driving characteris-
tics C Comfort Comfortable and economi-
cal driving characteristics
I Individual Individual settings
Depending on the drive program selected the
following vehicle characteristics will change: R
the drive (engine and transmission manage-
ment) R
the suspension R
the steering R
the driver assistance systems R
ESP ®
(Mercedes-AMG GLC 63 4MATIC+/
GLC 63 S 4MATIC+) R
the position of the exhaust flap (Mercedes-
AMG GLC 63 4MATIC+/GLC 63 S 4MATIC+) R
the setting of the ECO start/stop function R
the availability of gliding mode R
the climate control
Further information for automatic drive program
characteristics ( Y
page 150).
Additionally, in drive program I you can config-
ure the respective vehicle characteristics using
the multimedia system. You can find informa-
tion about this under "DYNAMIC SELECT" in the
vehicle's Digital Operator's Manual.
Each time you start the engine with the Smart-
Key or the Start/Stop button, drive program C is
activated. Further information about starting
the engine ( Y
page 138).144
DYNAMIC SELECT switch
Driving and parking

Problems with the transmission Problem
Possible causes/consequences and P Solutions
The transmission has
problems shifting gear. The transmission is losing oil. X
Have the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear. The transmission is in emergency mode.
It is possible to shift to a gear and reverse gear only. X
Stop the vehicle. X
Shift the transmission to position ] .X
Switch off the engine. X
Wait at least ten seconds before restarting the engine. X
Shift the transmission to position [ or ^ .
If [ is selected, the transmission only shifts to one gear; if ^ is
selected, the transmission shifts to reverse gear. X
Have the transmission checked at a qualified specialist workshop
immediately.
Transfer case This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
! Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged.
Contact a qualified specialist workshop for a
performance test.
! Since ESP ®
engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position Z or
G ) if R
the electrical parking brake is being tested
using a dynamometer R
the vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission. Refueling
Important safety notes
G WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling.
G WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following: R
Wash away fuel from skin immediately
using soap and water. R
If fuel comes into contact with your eyes,
immediately rinse them thoroughly with Refueling 155
Driving and parking Z

R
In order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions. R
Carefully depress the brake pedal and the
beginning and end of a journey. R
Maintain a greater distance to the vehicle
ahead.
Servicing the brakes
! The brake fluid level may be too low, if: R
if the red brake warning lamp lights up in
the instrument cluster and R
you hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked immediately.
Consult a qualified specialist workshop to
arrange this.
! Vehicles with 4MATIC: function or per-
formance tests may only be carried out on a 2-
axle dynamometer. If you wish to operate the
vehicle on such a dynamometer, please con-
sult a qualified specialist workshop in
advance. You could otherwise damage the
drive train or the brake system.
! Vehicles with 4MATIC: the ESP ®
system
operates automatically. If the electric parking
brake is tested on a brake dynamometer, the
engine and ignition must be switched off: turn
the SmartKey in the ignition lock to position

R
avoid sudden steering movements R
brake carefully
Driving on flooded roads
! Bear in mind that vehicles traveling in front
or in the opposite direction create waves. This
may cause the maximum permissible water
depth to be exceeded.
Failure to observe these notes may result in
damage to the engine, electrical systems and
transmission.
If you have to drive on stretches of road on which
water has collected, please bear in mind that: R
in the case of standing water, the water level
may be no higher than the lower edge of the
vehicle body R
you should drive no faster than walking pace
Winter driving
G WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
G DANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such as carbon monoxide (CO) may enter the
vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open a
window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winter-proofed at a qualified
specialist workshop at the onset of winter.
Drive particularly carefully on slippery road sur-
faces. Avoid sudden acceleration, steering and braking maneuvers. Do not use cruise control or
Distance Pilot DISTRONIC.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed: X
Shift the transmission to position \\ .
The outside temperature indicator is not
designed to serve as an ice-warning device and
is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freezing
point do not guarantee that the road surface is
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your driving style. Always
adapt your driving st yle an d drive at a speed to
suit the prevailing weather conditions.
You should pay special attention to road condi-
tions when temperatures are around freezing
point.
For more information on driving with snow
chains, see ( Y
page 351).
For more information on driving with summer
tires, see ( Y
page 351).
Observe the notes in the "Winter operation" sec-
tion ( Y
page 351).
Off-road driving
Important safety notes
G WARNING
If you drive on a steep incline at an angle or
turn when driving on an incline, the vehicle
could slip sideways, tip and rollover. There is a
risk of an accident.
Always drive on a steep incline in the line of
fall (straight up or down) and do not turn the
vehicle.
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
When driving on an unpaved road or off-road,
check the vehicle underside regularly. In par-
ticular, remove trapped plant parts or other Driving tips 165
Driving and parking Z

flammable material. Contact a qualified spe-
cialist workshop immediately if damage is
detected.
! There is a risk of damage to the vehicle if: R
the vehicle becomes stuck, e.g. on a high
curb or an unpaved road R
you drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole in the road R
a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the loads they are designed
to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
The vehicle is only designed for easily negotiable
off-road terrain and poor road surfaces.
When driving off-road, substances such as sand,
mud and water or water mixed with oil may get
into the brakes. This could result in a reduced
braking effect or in total brake failure and also in
increased wear and tear. The braking charac-
teristics change depending on the material
entering the brakes. Clean the brakes after driv-
ing off-road. If you detect a reduced braking
effect or gri nding
noises, have the brake system
checked in a qualified specialist workshop as
soon as possible. Adapt your driving style to the
different braking characteristics.
Driving off-road increases the likelihood of dam-
age to the vehicle, which, in turn, can lead to
failure of the mechanical assembly or systems.
Adapt your driving style to suit the terrain con-
ditions. Drive carefully. Have damage to the vehicle rectified immediately at a qualified spe-
cialist workshop.
Do not shift into transmission position \\ when
driving off-road. You could lose control of the
vehicle if you attempt to brake the vehicle using
the service brake. If the gradient is too steep for
your vehicle, drive back down in reverse gear.
General notes
H Environmental note
Protection of the environment is of primary
importance. Treat nature with respect.
Observe all prohibiting signs.
Read this section carefully before driving your
vehicle off-road.
Off-road driving is only possible with the Off-
Road Engineering package ( Y
page 181).
The following driving systems are specially
adapted for driving over easily negotiable off-
road terrain: R
Off-road program ( Y
page 181)R
Off-road 4ETS ( Y
page 70)R
Off-road ESP ®
( Y
page 72)R
DSR (Downhill Speed Regulation)
( Y
page 180)
Observe the following notes: R
Stop the vehicle before starting to drive along
an off-road route. If necessary, activate the
off-road program ( Y
page 181).R
To avoid damaging the vehicle, make sure
there is always sufficient ground clearance. R
Check that items of luggage and loads are
stowed safely and are well secured
( Y
page 295). R
Always keep the engine running and in gear
when driving on a downhill gradient. Activate
DSR ( Y
page 180). R
Drive slowly and evenly, if necessary at a
walking pace. R
Ensure that the wheels are in contact with the
ground at all times. R
Drive with extreme care on unfamiliar off-road
routes where visibility is poor. For safety rea-
sons, get out of the vehicle first and survey
the off-road route. R
Check the depth of water before fording rivers
and streams. R
Watch out for obstacles.166
Driving tips
Driving and parking

R
Take care when turning on an uphill or down-
hill slope or when driving across a slope. The
vehicle could otherwise tip over. R
Always keep the side windows and the pano-
rama roof with power tilt/sliding panel closed
during the journey. R
Do not deviate from marked routes.
Do not use the HOLD function when driving off-
road, on steep uphill or downhill gradients or on
slippery or loose surfaces. The HOLD function
cannot hold the vehicle on such surfaces.
Checklist before driving off-road X
Engine oil level: check the engine oil level
and add oil if necessary.
When driving on steep gradients, the engine
oil level must be sufficiently high to ensure a
correct oil supply in the vehicle. X
Wheels and tires: check the tire tread depth
and tire pressure. X
Check for damage and remove any foreign
objects, e.g. small stones, from the wheels/
tires. X
Replace any missing valve caps. X
Replace dented or damaged wheels. X
Rims: dented or bent rims can result in a loss
of tire pressure and damage the tire bead.
Before driving off-road, check the wheels and
replace them if necessary.
Checklist after driving off-road
! If you detect damage to the vehicle after
driving off-road, have the vehicle checked
immediately at a qualified specialist work-
shop. X
Deactivate off-road program ( Y
page 181).X
Deactivate DSR ( Y
page 180).X
Clean the headlamps and rear lights and
check for damage. X
Clean the front and rear license plates. X
Clean the wheels/tires with a water jet and
remove any foreign objects. X
Clean the wheels, wheel housings and the
vehicle underside with a water jet; check for
any foreign objects and damage. X
Check whether twigs or other parts of plants
have become trapped. These increase the risk
of fire and can damage fuel pipes, brake hoses or the rubber bellows of the axle joints
and propeller shafts. X
After the trip, examine without fail the entire
undercarriage, wheels, tires, brakes, body-
work structure, steering, chassis and exhaust
system for damage. X
After driving in sand, mud, gravel, water or
similar dirty conditions, have the following
checked and cleaned: R
brake discs R
wheels R
brake pads R
axle joints X
If you detect strong vibrations after off-road
travel, check for foreign objects in the wheels
and drive train and remove them if necessary.
Foreign objects can disturb the balance and
cause vibrations.
Driving over poor road surfaces places greater
demands on your vehicle than driving on normal
roads. After driving off-road, check the vehicle.
This allows you to detect damage promptly and
reduce the risk of an accident to yourself and
other road users.
Driving on sand Observe the following rules when driving on
sand: R
Select the off-road program ( Y
page 181).R
Avoid high engine speeds. R
Use the left-hand steering wheel paddle
shifter to shift to a lower gear appropriate to
the terrain. R
Drive quickly to overcome the rolling resist-
ance. Otherwise the vehicle's wheels could
become stuck in loose ground. R
Drive in the tracks of other vehicles if possi-
ble. Make sure that: -
the tire ruts are not too deep. -
the sand is sufficiently firm. -
the ground clearance of the vehicle is suf-
ficient.
Tire ruts and gravel roads
! Check that the ruts are not too deep and
that your vehicle has sufficient clearance.
Otherwise, your vehicle could be damaged or
bottom out and get stuck. Driving tips 167
Driving and parking Z

Observe the following rules when driving along
ruts in off-road terrain or on roads with loose
gravel: R
Activate the off-road program ( Y
page 181).R
Avoid high engine speeds. R
Shift to a lower gear using the left-hand steer-
ing wheel paddle shifter. R
Drive slowly. R
Where ruts are too deep, drive with the
wheels of one side on the center grassy area,
if possible.
Traveling uphill
Approach/departure angle
G WARNING
If you drive on a steep incline at an angle or
turn when driving on an incline, the vehicle
could slip sideways, tip and rollover. There is a
risk of an accident.
Always drive on a steep incline in the line of
fall (straight up or down) and do not turn the
vehicle. R
Observe the warnings for off-road driving
( Y
page 165).R
Follow the line of fall when driving on slopes
and steep inclines. R
Before driving on extreme uphill and downhill
gradients, select the off-road program
( Y
page 181).R
Drive slowly. R
Accelerate gently and make sure that the
wheels are gripping. R
Avoid high engine speeds, except when driv-
ing on sandy and muddy routes with high driv-
ing resistance. R
Use the left-hand steering wheel paddle
shifter to shift to a lower gear appropriate to
the gradient. R
Use the left-hand steering wheel paddle
shifter to shift into a lower gear in good time
on long and steep downhill gradients.
Hill start assist will aid you when pulling away on
a hill. For further information about hill start
assist, see ( Y
page 140).
Do not shift into transmission position \\ when
driving off-road. You could lose control of the vehicle if you attempt to brake the vehicle using
the service brake. If the gradient is too steep for
your vehicle, drive back down in reverse gear.
Always observe the approach/departure angle
values ( Y
page 384).
Maximum gradient-climbing capability Always observe the maximum gradient climbing
ability values ( Y
page 384).
Hilltops When driving up an uphill gradient, slightly
reduce pressure on the accelerator immediately
before reaching the brow of the hill. Make use of
the vehicle's own impetus to travel over the
brow.
This style of driving prevents: R
the vehicle from lifting off the ground on the
brow of a hill R
the vehicle from traveling too quickly down
the other side
Driving downhill R
Drive slowly. R
Do not drive at an angle down steep inclines.
Steer into the line of fall and drive with the
front wheels aligned straight. Otherwise, the
vehicle could slip sideways, tip and rollover. R
Shift to a lower gear using the left-hand steer-
ing wheel paddle shifter before tackling steep
downhill gradients. R
Activate DSR. If this is not sufficient, brake
gently. When doing so, make sure that the
vehicle is facing in the direction of the line of
fall. R
Check that the brakes are working normally
after a long downhill stretch.
Off-road ABS is activated when the off-road pro-
gram is selected.
At speeds below 18 mph (30 km/h), the front
wheels lock cyclically during braking. The dig-
ging-in effect achieved in the process reduces
the stopping distance on off-road terrain. The
steerability of the vehicle is considerably
reduced if the wheels lock.168
Driving tips
Driving and parking