steering MERCEDES-BENZ GLC 2018 Repair Manual

Display messages
Possible causes/consequences and P Solutions
Radar Sensor s Dirty
See Operator' s Man ‐
ual The radar sensor system is malfunctioning .
Possibl e causes are: R
dir t on sensor sR
heav y rain or snow R
when drivin g on inter-urban roads without traffic or infrastructure,
e.g. in desert-like area s
At least on e drivin g system or drivin g safet y system is malfunctioning
or is temporarily unavailable :R
Active Brake Assis t wit h cross-traffic functionR
Active Brake Assis tR
Active Lan e Keepin g Assis tR
Active Blind Spot Assis tR
Distanc e Pilo t DISTRONI C wit h Steering Pilo t
If th e radar sensor system in fron t is dirty, Active Blind Spot Assis t will
no t perfor m a course-correcting brak e application .
Once th e caus e of th e problem is no longer present, th e drivin g and
drive safet y systems will be available again . The display message dis-
appears.
If th e display message does no t disappear :X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 158).X
Switc h off th e engine.X
Clean all sensor s ( Y
page 328).X
Restart th e engine.
The display message disappears.
u SRS Malfunction Ser ‐
vic e Required The restrain t system is malfunctioning . The u warning lamp also
lights up in th e instrumen t cluster.
G WARNIN G
The air bags or Emergency Tensioning Devices may either be triggered
unintentionally or, in th e event of an accident, may no t be triggered .
There is an increased ris k of injury.X
Visit a qualified specialist workshop immediately.
Fo r further information about th e restrain t system, see ( Y
page 44) .
u Front Lef t Malfunc‐
tio n Servic e
Required or Front
Right Malfunction
Servic e Required The restrain t system is malfunctioning at th e fron t on th e lef t or right .
The u warning lamp also lights up in th e instrumen t cluster.
G WARNIN G
The air bags or Emergency Tensioning Devices may either be triggered
unintentionally or, in th e event of an accident, may no t be triggered .
There is an increased ris k of injury.X
Visit a qualified specialist workshop immediately. Display messages 24 7
On-board computer and displays Z

Display messages
Possible causes/consequences and P Solutions
Lan e Keepin g Assist
Inoperative or
Active Lan e Keepin g
Assist Inoperative Lan e Keepin g Assis t or Active Lan e Keepin g Assis t is malfunctioning .X
Visit a qualified specialist workshop .
Blind Spo t Assist
Currently Unavaila‐
ble See Operator' s
Manual or Active
Blind Spo t Assist
Currently Unavaila‐
ble See Operator' s
Manual Blind Spot Assis t or Active Blind Spot Assis t is temporarily inoperative.
Possibl e causes are: R
th e radar sensor system is outside th e operating temperature rangeR
th e radar sensor system is temporarily inoperative, e.g. due to elec -
tromagneti c radiation emitted by nearby TV or radi o station s or
other source s of electromagneti c radiation
Whe n th e causes state d abov e no longer apply, th e display message
disappears.
Blind Spot Assis t or Active Blind Spot Assis t is operational again .
If th e display message does no t disappear :X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 158).X
Restart th e engine.
Blind Spo t Assist
Inoperative or
Active Blind Spo t
Assist Inoperative Blind Spot Assis t or Active Blind Spot Assis t is malfunctioning .X
Visit a qualified specialist workshop .
Parkin g Pilot Can ‐
celed The driver's door is open .X
Repeat th e parking gap measuremen t and parking process wit h th e
driver's door closed .
You touched th e multifunction steering whee l while steering inter-
vention was active .X
Whil e steering intervention is active , mak e sur e that th e multifunc-
tion steering whee l is no t touched unintentionally.
The vehicl e has started to skid and ES P ®
has intervened.X
Use Parking Pilo t again later ( Y
page 188).
Parkin g Pilot Inop‐
erativ e Parking Pilo t is malfunctioning or defective.X
Follow th e instruction s and helpful hints in th e "Problem s wit h
Parking Assis t PARKTRONIC" section ( Y
page 194).
If th e multifunction display still shows th e display message :X
Visit a qualified specialist workshop .258
Display messages
On-board computer and displays

Display messages
Possible causes/consequences and P Solutions
Distance Pilot Cur ‐
rently Unavailable
See Operator' s Man ‐
ual Distanc e Pilo t DISTRONI C is temporarily inoperative.
Steering Pilo t is also temporarily inoperative.
Possibl e causes are: R
th e radar sensor system is temporarily inoperative, e.g. due to elec -
tromagneti c radiation emitted by nearby TV or radi o station s or
other source s of electromagneti c radiationR
th e system is outside th e operating temperature rangeR
th e on-boar d voltag e is to o low
A warning tone also sounds.
Whe n th e causes state d abov e no longer apply, th e display message
disappears.
Distanc e Pilo t DISTRONI C is operational again .
If th e display message does no t disappear :X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 158).X
Restart th e engine.
Distance Pilot Inop‐
erativ e Distanc e Pilo t DISTRONI C is malfunctioning .
The followin g may hav e also failed:R
Active Brake Assis t wit h cross-traffic functionR
Steering Pilo t
A warning tone also sounds. X
Visit a qualified specialist workshop .
Distance Pilot Sus ‐
pended You hav e depressed th e accelerato r pedal . Distanc e Pilo t DISTRONI C
is no longer controllin g th e speed of th e vehicle.X
Remove your foo t from th e accelerato r pedal .
Distance Pilot
- - - mph A condition for activating Distanc e Pilo t DISTRONI C has no t been met .X
Chec k th e activation condition s for Distanc e Pilo t DISTRONI C
( Y
page 172).260
Display messages
On-board computer and displays

Display messages
Possible causes/consequences and P Solutions
Steering Pilot Cur ‐
rently Unavailable
See Operator' s Man ‐
ual Steering Pilo t is temporarily inoperative.
Possibl e causes are: R
th e windshield in th e camera' s field of vision is dirtyR
visibilit y is impaire d due to heav y rain , snow or fogR
there hav e been no lan e marking s for an extended periodR
th e lan e marking s are wor n away, dark or covered up, e.g. by dir t or
snow
Whe n th e causes state d abov e no longer apply, th e display message
disappears.
Steering Pilo t is operational again .
If th e display message does no t disappear :X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 158).X
Clean th e windshield.
Steering Pilot Inop‐
erativ e Steering Pilo t is malfunctioning .
However, th e Distanc e Pilo t DISTRONI C function s are still available.
A warning tone also sounds. X
Visit a qualified specialist workshop .
Cruise Contro l Inop‐
erativ e Cruis e control is malfunctioning .
A warning tone also sounds. X
Visit a qualified specialist workshop .
Cruise Contro l
- - - mph R
A condition for activating cruise control has no t been met .
You hav e tried to store a speed belo w 20 mph (30 km/h), for exam-
ple. R
ES P ®
is deactivated. The yello w ES P ®
OF F warning lamp is lit .X
If condition s permit , drive faste r than 20 mph (30 km/h ) and store
th e speed.
or X
Chec k th e activation condition s for cruise control ( Y
page 169).
or X
Reactivat e ES P ®
( Y
page 70) .
or X
Reactivat e ES P ®
in Mercedes-AMG vehicles ( Y
page 71) .
Cruise Contro l Off Cruis e control has been deactivated.
If a warning tone also sounds, cruise control has deactivated auto -
matically ( Y
page 169). Display messages 26 1
On-board computer and displays Z

Tires Display messages
Possible causes/consequences and P Solutions
Check Tire Pressure
Soon Canada only:
The tire pressure loss warning system has detected a significant loss
in pressure.
A warning tone also sounds.
Possible causes: R
you have changed the positions of the wheels and tires or installed
new wheels and tires R
the tire pressure in one or more tires has dropped significantly
G WARNING
Tire pressures that are too low pose the following hazards: R
they may burst, especially as the load and vehicle speed increase. R
they may wear excessively and/or unevenly, which may greatly
impair tire traction. R
the driving characteristics, as well as steering and braking, may be
greatly impaired.
There is a risk of an accident. X
Stop the vehicle without making any sudden steering or braking
maneuvers. Pay attention to the traffic conditions as you do so. X
Secure the vehicle against rolling away ( Y
page 158).X
Check the tires and, if necessary, follow the instructions for a flat
tire ( Y
page 334). X
Check the tire pressures and, if necessary, correct the tire pressure. X
Restart the tire pressure loss warning system when the tire pres-
sure is correct ( Y
page 356).
Check Tire Pressure
Then Restart Run
Flat Indicator Canada only:
The tire pressure loss warning system generated a display message
and has not been restarted since. X
Set the correct tire pressure in all four tires. X
Restart the tire pressure loss warning system ( Y
page 356).
Run Flat Indicator
Inoperative Canada only:
The tire pressure loss warning system is faulty. X
Visit a qualified specialist workshop.
Please Correct Tire
Pressure The tire pressure is too low in at least one of the tires, or the tire
pressure difference between the wheels is too great. X
Check the tire pressures at the next opportunity ( Y
page 358).X
If necessary, correct the tire pressure. X
Restart the tire pressure monitor ( Y
page 358).262
Displa y messages
On-board computer and displays

Display messages
Possible causes/consequences and P Solutions
Check Tires The tire pressur e in on e or mor e tires has dropped significantly. The
whee l position is displayed in th e multifunction display.
A warning tone also sounds.
G WARNIN G
Tir e pressures that are to o low pos e th e followin g hazards :R
they may burst, especially as th e load and vehicl e speed increase.R
they may wear excessivel y and/o r unevenly, whic h may greatl y
impair tire traction .R
th e drivin g characteristics , as well as steering and braking , may be
greatl y impaired.
There is a ris k of an accident.X
Stop th e vehicl e without making any sudden steering or braking
maneuvers . Pay attention to th e traffic condition s as you do so.X
Secur e th e vehicl e against rollin g away ( Y
page 158).X
Chec k th e tires and , if necessary, follow th e instruction s for a flat
tire ( Y
page 334). X
Chec k th e tire pressur e ( Y
page 358).X
If necessary, correc t th e tire pressure.
Warnin g Tir e Mal ‐
function The tire pressur e in on e or mor e tires has dropped suddenly. The whee l
position is shown in th e multifunction display.
G WARNIN G
Drivin g wit h a flat tire poses a ris k of th e followin g hazards :R
a flat tire affects th e abilit y to steer or brak e th e vehicl eR
you could lose control of th e vehicl eR
continued drivin g wit h a flat tire will caus e excessive heat build-up
and possibl y a fir e
There is a ris k of an accident.X
Stop th e vehicl e without making any sudden steering or braking
maneuvers . Pay attention to th e traffic condition s as you do so.X
Secur e th e vehicl e against rollin g away ( Y
page 158).X
Chec k th e tires and , if necessary, follow th e instruction s for a flat
tire ( Y
page 334).
Tir e Press. Monito r
Currently Unavaila‐
ble Becaus e there is interferenc e from a stron g source of radi o waves, no
signals from th e tire pressur e sensor s are detected. The tire pressur e
monitor is temporarily malfunctioning .X
Drive on .
The tire pressur e monitor restarts automatically as soo n as th e
problem has been resolved.
TirePress . Sen ‐
sor(s) Missin g There is no signal from th e tire pressur e sensor of on e or several tires .
The pressur e of th e affecte d tire is no t displayed in th e multifunction
display. X
Hav e th e fault y tire pressur e sensor replace d at a qualified special -
ist workshop . Display messages 26 3
On-board computer and displays Z

Tires Warning/
indicator
lamp Q Signal type
Possible causes/consequences and P Solutions
w
Q The yellow tire pressure monitor warning lamp (pressure loss/malfunction) is lit.
The tire pressure monitor has detected a loss of pressure in at least one of the tires.
G WARNING
Tire pressures that are too low pose the following hazards: R
they may burst, especially as the load and vehicle speed increase R
they may wear excessively and/or unevenly, which may greatly impair tire trac-
tion R
the driving characteristics, as well as steering and braking, may be greatly
impaired
There is a risk of an accident. X
Stop the vehicle without making any sudden steering or braking maneuvers. Pay
attention to the traffic conditions as you do so. X
Secure the vehicle against rolling away ( Y
page 158).X
Observe the additional display messages in the multifunction display. X
Check the tires and, if necessary, follow the instructions for a flat tire
( Y
page 334). X
Check the tire pressure ( Y
page 358).X
If necessary, correct the tire pressure.
w
Q The yellow tire pressure monitor warning lamp (pressure loss/malfunction)
flashes for approximately one minute and then remains lit.
The tire pressure monitor is malfunctioning.
G WARNING
The system is possibly unable to recognize or register low tire pressure.
There is a risk of an accident. X
Observe the additional display messages in the multifunction display. X
Visit a qualified specialist workshop immediately.278
Warning and indicator lamps in the instrument cluster
On-board computer and displays

The system has not been able to initiate a Road-
side Assistance call, if: R
the R indicator lamp for the roadside
assistance call button is flashing continu-
ously. R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed message appears on the mul-
tifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding multimedia system
button for ending a phone call.
Info call button
X
To call: press Info call button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Info call button C
flashes while the connection is being made.
The Connecting Call message appears in
the multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
Current location of the vehicle R
Vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
You can find further information on the mbrace
system under "Owners Online" at http://
www.mbusa.com.
The system has not been able to initiate an MB
Info call, if: R
the indicator lamp in the

i The ASSYST PLUS service interval display
does not show any information on the engine
oil level. Observe the notes on the engine oil
level ( Y
page 319).
The multifunction display shows a service mes-
sage for several seconds, e.g.: R
Service A in XX Days R
Service A Due R
Service A Overdue by XX Days
Depending on the operating conditions of the
vehicle, the remaining time or distance until the
next service due date is displayed.
The letter A or B , possibly in connection with a
number or another letter, indicates the type of
service. A stands for a minor service and B for a
major service.
You can obtain further information from an
authorized Mercedes-Benz Center.
The ASSYST PLUS service interval display does
not take into account any periods of time during
which the battery is disconnected.
Maintaining the time-dependent service sched-
ule: X
Note down the service due date displayed in
the multifunction display before disconnect-
ing the battery.
or X
After reconnecting the battery, subtract the
battery disconnection periods from the ser-
vice date shown on the display.
Hiding a service message X
Press the v or 8 button on the steering
wheel.
Displaying service messages X
Switch on the ignition. X
Use

available engine and care oils are suitable for
this.
For heavier soiling, you can apply a fine paint-
work polish with a microfiber cloth. Remove
the excess polish residue after polishing.
Impurities combined with the effects of road grit
and corrosive environmental factors may cause
flash rust to form on the surface. You can
restore the original shine of the exhaust pipe by
cleaning it regularly, especially in winter and
after washing. X
Clean the exhaust pipe with a care product
tested and approved by Mercedes-Benz.
Cleaning the trailer tow hitch
H Environmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
! Please note the care instructions in the
trailer coupling manufacturer's operating
instructions.
The ball coupling must be cleaned if it becomes
dirty or corroded. X
Remove rust on the ball, e.g. with a wire
brush. X
Remove dirt with a clean, lint-free cloth or a
brush. X
After cleaning, lightly oil or grease the ball
coupling. X
Check that the vehicle's trailer tow hitch is
working properly.
You can also have the maintenance work on the
ball coupling and the trailer tow hitch carried out
by a qualified specialist workshop.
Interior care
Cleaning the display
! For cleaning, do not use any of the following: R
alcohol-based thinner or gasoline R
abrasive cleaning agents R
commercially-available household cleaning
agents
These may damage the display surface. Do
not put pressure on the display surface when cleaning. This could lead to irreparable dam-
age to the display. X
Before cleaning the display, make sure that it
is switched off and has cooled down. X
Clean the display surface using a commer-
cially available microfiber cloth and TFT/LCD
display cleaner. X
Dry the display surface using a dry microfiber
cloth.
Cleaning the plastic trim
G WARNING
Care products and cleaning agents containing
solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
! Never attach the following to plastic surfa-
ces: R
stickers R
films R
perfume oil container or similar
You could otherwise damage the plastic.
! Do not allow cosmetics, insect repellent or
sunscreen to come into contact with the plas-
tic trim. This maintains the high-quality look of
the surfaces. X
Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfiber cloth. X
Heavy soiling: use care and cleaning prod-
ucts recommended and approved by
Mercedes-Benz.
The surface may change color temporarily.
Wait until the surface is dry again.
Cleaning the steering wheel and selec-
tor lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been recom-
mended and approved by Mercedes-Benz. Care 329
Maintenance and care Z