display MERCEDES-BENZ R-CLASS FAMILY TOURER 2012 Owners Manual

not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once a connection has been established, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on the type of emergency
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.GWARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection to the Mercedes-Benz Customer
Assistance Center was established, then the
mbrace system could not initiate an
emergency call (e.g. the relevant cellular
phone network is not available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call
XTo initiate an emergency call
manually: press cover : briefly to open
it.XPress SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.XWait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.XAfter the emergency call is ended, close
cover :.GWARNING
If you feel in any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Features271Stowing and featuresZ

Mercedes-Benz Customer Assistance Center
will automatically contact local emergency
officials with the vehicle's approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
Roadside Assistance buttonXOpen the stowage compartment under the
armrest ( Y page 250).XPress and hold Roadside Assistance
button : for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.XDescribe the type of assistance needed.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp in Roadside
Assistance button : is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
MB Info call button
XOpen the stowage compartment under the
armrest ( Y page 250).272FeaturesStowing and features

XPress and hold MB Info call button : for
more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Info call button : flashes while
the connection is being established. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 33
.
Log in under "Owners Online".
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the ~
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on COMAND.
Downloading destinations in COMAND
i Information on the components and
operating principles of COMAND can be
found in the separate COMAND operating
instructions.
33 USA only.Features273Stowing and featuresZ

iYou can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Destination Download gives you access to a
database with over 15 million points of
interest (POIs)/important destinations that
can be downloaded onto the navigation
system of your vehicle. If you know the
destination, you can download the address or
obtain the location of points of interest
(POIs)/important destinations in the
surrounding area.
You are prompted to confirm route guidance
to the address entered.XSelect Yes with the = or ; buttons
on COMAND.XPress the 9 button on COMAND to
confirm.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative
determines a suitable driving route based on
your current vehicle position and the desired
destination and guides you live through the
current sections of the route.
Search & Send
"Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is still in the
vehicle) and a replacement SmartKey is not
available, the vehicle can be opened by a
Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.
XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.XPull the tailgate handle for at least 20
seconds until the indicator lamp in the SOS
button ( Y page 270) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password 34
.
i Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the Call
Connected message appears in the
multifunction display to confirm that the
34 USA only.274FeaturesStowing and features

found on the reverse side of the remote
control).
The integrated garage door opener is
compatible with devices that can be
operated with units in a frequency range of
280 to 390 MHz.
R change the batteries in garage door remote
control A. This increases the probability
that garage door remote control A will
send a strong and precise signal to the
integrated garage door opener on the rear-
view mirror.
R when programming, hold garage door
remote control A at different distances
and angles from the transmitter button that
you are programming. Try different angles
at a distance between 2 and 12 inches (5
to 30 cm) or the same angle at varying
distances.
R if another remote control for the same
garage door drive is available, repeat the
same programming steps with this remote
control. Before you perform the steps of the
operation, make sure that there are new
batteries in the garage door remote
control.
R note that some remote controls only
transmit for a limited amount of time (the
indicator lamp on the remote control goes
out). Press the remote control button again
before it stops transmitting.
R align the antenna cable of the garage door
opener unit. This can improve signal
reception/transmission.
Opening/closing the garage door
Once programmed, the integrated garage
door opener will assume the function of the
garage door system's remote control. Please
also read the operating instructions for the
garage door system.
XTurn the SmartKey to position 2 in the
ignition lock.XPress transmitter button ;, = or ? in the
overhead control panel that you have
programmed to operate the garage door.
Garage door system with a fixed code:
indicator lamp : lights up green.
Garage door system with a rolling code:
indicator lamp : flashes green.
i
The transmitter will transmit a signal for
as long as the transmitter button is being
pressed. After a maximum of ten seconds,
transmission is terminated and indicator
lamp : flashes yellow. Press the
transmitter button again, if necessary.
Clearing the memory of the integrated
garage door opener on the rear-view
mirror
XTurn the SmartKey to position 2 in the
ignition lock.XPress transmitter buttons ; and ?.
The indicator lamp lights up yellow.XPress and hold transmitter buttons ;
and ? until the indicator lamp turns green.
i
Make sure that you clear the memory of
the integrated garage door opener before
selling the vehicle.
Compass
Calling up the compass
XPress the V or U button on the
multifunction steering wheel repeatedly
until the AIRMATIC/Compass menu
appears in the multifunction display.
The compass shows which direction the
vehicle is currently traveling in: N, NE , E , SE ,
S , SW , W or NW.278FeaturesStowing and features

iIf your vehicle does not have an AIRMATIC
package, the multifunction display only
shows the compass.
Floormat on the driver's side
GWARNING
Whenever you are using a floormat, make sure
there is enough clearance and that the
floormat is securely fastened.
The floormat should always be securely
fastened using the fastening equipment.
Before driving off, check that the floormat is
securely in place and adjust it if necessary. A
loose floormat could slip and hinder proper
functioning of the pedals.
Do not place several floormats on top of each
other as this may impair pedal movement.
XSlide the seat backwards.XTo install: place the floormat in the
footwell.XPress studs : onto retainers ;.XTo remove: pull the floormat off
retainers ;.XRemove the floormat.Infrared reflective windshield
The infrared reflecting glass prevents the
vehicle interior from becoming too hot. It also
blocks radio waves up into the gigahertz
range.
In order to operate radio-controlled
equipment, e.g. toll recording systems,
areas : on the windshield are permeable to
radio waves. In these areas, you can install
radio-controlled systems.
These areas can best be seen from outside
the vehicle by observing the light reflected off
the windshield.
Features279Stowing and featuresZ

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops ( Y page 24).
Engine compartment
Hood
Opening the hood
GWARNING
Do not pull the release lever while the vehicle
is in motion. Otherwise, the hood could be
forced open by passing air flow.
This could cause the hood to come loose and
injure you and/or others.
GWARNING
Do not open the hood when the engine is
overheated. You could be seriously injured.
Observe the coolant temperature display to
determine whether the engine may be
overheated. If you see flames or smoke
coming from the engine compartment, move
away from the vehicle. Wait until the engine
has cooled. If necessary, call the fire
department.
GWARNING
There is a risk of injury if the hood is open,
even if the engine is not running.
Some engine components can become very
hot.
To avoid the risk of burns, only touch those
components described in the Operator's
Manual and observe the relevant safety notes.
GWARNING
To help prevent personal injury, stay clear of
moving parts when the hood is open and the
engine is running.
The radiator fan may continue to run for
approximately 30 seconds or may even
restart after the engine has been turned off.
Stay clear of fan blades.
GWARNING
Vehicles with gasoline engine:
The engine is equipped with a transistorized
ignition system. Because of the high voltage
it is dangerous to touch any components
(ignition coils, spark plug sockets, diagnostic
socket) of the ignition system
R with the engine running
R while starting the engine
R when the ignition is switched on and the
engine is turned manually
GWARNING
Vehicles with diesel engine:
The engine is equipped with a high-voltage
electronic control unit for the injection
system. Because of the high voltage it is
dangerous to touch any components of the
injection system (injectors, electrical wires)
R with the engine running
R while starting the engine
R when the ignition is switched on
XMake sure that the windshield wipers are
switched off.GWARNING
The windshield wipers and wiper linkage
could be set in motion.
When the hood is open, you or others could
be injured by the wiper linkage.
Make sure that the windshield wipers are
switched off. Remove the SmartKey or make
sure that no ignition position has been
selected with KEYLESS-GO. All indicator
lamps must be off in the instrument cluster.
282Engine compartmentMaintenance and care

damage to the engine or the catalytic
converter. Have excess oil siphoned off.
For further information on engine oil, see
( Y page 358).XReplace cap : on the filler neck and
tighten clockwise.
Ensure that the cap locks into place
securely.
Checking and adding other service
products
Checking the coolant level
Only check the coolant level when the vehicle
is on a level surface and the engine has cooled
down.
XTurn the SmartKey to position
2 (Y page 145) in the ignition lock.
On vehicles with KEYLESS-GO, press the
Start/Stop button twice ( Y page 145).XCheck the coolant temperature gauge in
the multifunction display.
The coolant temperature must be below
158 ‡ (70 †).GWARNING
In order to avoid any potentially serious burns:
R use extreme caution when opening the
hood if there are any signs of steam or
coolant leaking from the cooling system, or
if the coolant temperature display indicates
that the coolant is overheated.
R do not remove the pressure cap on the
coolant reservoir if the coolant temperature
is above 158 ‡ (70 †). Allow the engine to
cool down before removing the cap. The
coolant reservoir contains hot fluid and is
under pressure.
R using a rag, slowly turn the cap
approximately 1
/ 2 turn to relieve excess
pressure. If opened immediately, scalding
hot fluid and steam will be blown out under
pressure.
R do not spill antifreeze on hot engine parts.
Antifreeze contains ethylene glycol which
may burn if it comes into contact with hot
engine parts.XSlowly turn cap : half a turn counter-
clockwise and allow excess pressure to
escape.XTurn cap : further counter-clockwise and
remove it.
If the coolant is at the level of marker bar
= in the filler neck when cold, there is
enough coolant in coolant expansion
tank ;.
If the coolant is approximately 0.6 in
(1.5 cm) above marker bar = in the filler
neck when warm, there is enough coolant
in coolant expansion tank ;.XIf necessary, add coolant that has been
tested and approved by Mercedes-Benz.XReplace cap : and turn it clockwise as far
as it will go.
For further information on coolant, see
( Y page 359).
Windshield washer system and
headlamp cleaning system
The washer fluid reservoir is used for both the
windshield washer system and the headlamp
cleaning system.
i Vehicle components and their service
products must match. You should,
Engine compartment285Maintenance and careZ

Maintenance
Service interval display
Service messages
Information on the type of service and service
intervals (see separate Service Booklet).
You can obtain further information from an
authorized Mercedes-Benz Center or at
http://www.mbusa.com (USA only).
The service interval display informs you of the
next service due date.
If a service due date has been exceeded, you
also hear an acoustic signal.
The multifunction display shows a service
message for a few seconds, e.g.
Service A in .. mi
Service A due now
Service A overdue by .. mi
The letter indicates how much time the
workshop will require to carry out the service
work. The letters displayed range from A for
a short service duration to H for a long service
duration.
The service interval display does not take into
account any periods of time during which the
battery is disconnected.
Maintaining the time-dependent service
schedule:
XNote down the service due date displayed
in the multifunction display before
disconnecting the battery.
or
XSubtract the battery disconnection periods
from the service date shown on the display
after reconnecting the battery.
i The service interval display does not
provide any information regarding the
engine's oil level. Observe the notes on the
engine oil level ( Y page 283).
Hiding a service messageXPress the . reset button on the
instrument cluster ( Y page 29).
Displaying a service message
XSwitch on the ignition.XPress V or U to select the standard
display menu on the steering wheel
( Y page 202).XSelect & or * to select the service
interval display.
The service due date appears in the
multifunction display.
Please bear the following in mind
Resetting service interval display
If the qualified specialist workshop, e.g. a
Mercedes-Benz Center, carried out the
maintenance work, the service interval
display will be reset.
Further information, on maintenance for
example, can be obtained at an authorized
Mercedes-Benz Center or directly from
Mercedes-Benz.
! If the service interval display has been
reset unintentionally, have the setting
corrected at a Mercedes-Benz Center.
Have service work carried out as described
in the Service Booklet. This may otherwise
lead to increased wear and damage to the
major assemblies or the vehicle.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center.
Care
Notes on care
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Care287Maintenance and careZ

! When cleaning the sensors with a power
washer, maintain a distance between the
vehicle and the nozzle of the power washer
of at least 11.8 in (30 cm). Information
about the correct distance is available from
the equipment manufacturer.
Cleaning the rear view cameraXUse clear water and a soft cloth to clean
camera lens :.
!
Do not clean the camera lens and the area
around the rear view camera with a power
washer.
Cleaning the exhaust tail pipes
Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
tail pipe by cleaning it regularly, especially in
winter and after washing.
! Do not clean the exhaust tail pipes with
alkaline-based cleaning agents, such as
wheel cleaner.
XClean the exhaust tail pipes with a chrome
care product tested and approved by
Mercedes-Benz.Interior care
Cleaning the displayXBefore cleaning the display, make sure that
it is switched off and has cooled down.XClean the display surface using a
commercially-available microfiber cloth
and TFT/LCD display cleaner.XDry the display surface using a dry
microfiber cloth.
! For cleaning, do not use any of the
following:
R alcohol-based thinner or gasoline
R abrasive cleaning agents
R commercially-available household
cleaning agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to
irreparable damage to the display.
Cleaning the plastic trim
GWARNING
When cleaning the steering wheel boss and
dashboard, do not use cockpit sprays or
cleaning agents containing solvents. Cleaning
agents containing solvents cause the surface
to become porous, and as a result, plastic
parts may break away and be thrown around
the interior when an air bag is deployed, which
may result in severe injuries.
! Do not affix the following to plastic
surfaces:
R stickers
R films
R scented oil bottles or similar items
You can otherwise damage the plastic.
! Do not allow cosmetics, insect repellent
or sunscreen to come into contact with the
plastic trim. This maintains the high-quality
look of the surfaces.
292CareMaintenance and care