MERCEDES-BENZ S-CLASS SALOON LONG 2021 Owners Manual

%
Under Äyou ha vethefo llowing options:
R Bookmarks
R Browsing history
R Request mobile website
R Entered URLs
R Tabs
% Websites cannot be shown while theve hicle is
in motion. Ov
Ov
er
ervie
vie w of smar
w of smar tphone int
tphone int egr
egration
ation Wi
th Sma rtphone Integ ration, you can use cer tain
functions on your mobile phone via the multime-
dia system displa y.
Only one mobile phone at a time can be connec-
te d via Smartphone Integ ration tothe multimedia
system. Also for use with two phone mode with
smartphone integ ration, only one additional
mobile phone can be connec ted using Blue tooth ®
with the multimedia system.
The full range of functions for Smartphone Inte-
gr ation is only possible with an Internet connec-
tion. The appropriate application must be down- loaded on
the mobile phone touse Smartphone
Integ ration. The mobile phone must be switched
on and connec tedto the multimedia system via
th e USB port using a suitable cable.
Apps for Smartphone Integ ration:
R Apple CarPlay ®
(wireless connection via Blue-
to oth ®
also possible)
R Android Auto (wireless connection via Blue-
to oth ®
also possible)
% For saf etyre asons, the /rst activation of
Apple CarPlay ®
or Android Autoon the multi-
media system must be car ried out when the
ve hicle is stationary with the parking brake.
Yo u can start Smartphone Integ ration using the
My devices menu.
Yo u can end Smartphone Integ ration via theMy
devices orby disconnecting the connecting cable
between the mobile phone and multimedia sys-
te m.
% Mercedes-Benz recommends disconnecting
th e connection via the device manager or the
connecting cable only when theve hicle is sta-
tionar y. Ov Ov
er
ervie
vie w of tr
w of tr ansf
ansferr
erred v
ed v ehicle data
ehicle data
When using Smartphone Integ ration, cer tain vehi-
cle data is transfer redto the mobile phone. This
enables youto get the best out of selected mobile
phone services. Vehicle data is not directly acces-
sible.
The following system information is transmitted:
R SoTware release of the multimedia system
R System ID (anonymised)
The transfer of this data is used tooptimise com-
munication between theve hicle and the mobile
phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identi/er is random lyge n-
erated.
This has no connection totheve hicle identi/ca-
tion number (VIN) and is dele ted when the multi-
media system is reset (/ page 386).
The following driving status data is transmitted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving 408 408
MBUX multimedia system

R
Day/night mode of the inst rument cluster
R Drive type
The transfer of this data is used toalter how con-
te nt is displa yedto cor respond tothe driving sit-
uation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration direction
The mobile phone uses this data toimpr ovethe
accuracy of navigation, forex ample, when driving
th ro ugh a tunnel. Mer Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em Inf
Inf
or
ormation on av
mation on available emerg
ailable emerg ency call syst
ency call syst ems
ems Tw
o types of emer gency call system are available
to you in theve hicle:
R Mercedes-Benz emer gency call system
R 112 eme rgency call system (EU eCall)
The Mercedes-Benz emer gency call system is not
av ailable in all countries. You can /nd more infor-
mation on there gional availability of eCall at:
https://www.mercedes-benz-mobile.com/extra/
ecall/
The following applies for bo themer gency call sys-
te ms:
R The transfer of speci/c data is requ ired forthe
intended function of bo themer gency call sys- te
ms. This will be explained in the "Data trans-
fe r" section (/ page 412).
R Both emer gency call systems are included as
standa rdequipment in your vehicle and are
activated at thefa ctor y.
R The use of bo themer gency call systems is
ex em ptfrom charge s.
R Both emer gency call systems only function in
areas in which the mobile phone network pro-
viders o.er mobile phone co verage.
Fo r bo thsystems, insu1cient network co ver-
age from the mobile phone network providers
can result in an emer gency call not being
transmitted. MBUX multimedia system
409 409

Di.er
Di.er
ences
ences be
betw
tween t
een t he Mer
he Mer cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system and t
em and the 112 emerg
he 112 emerg ency call syst
ency call system (EU eCall)
em (EU eCall) Mer
Mer
cedes-Benz emerg
cedes-Benz emerg ency call syst
ency call system
em 112 emerg
112 emergency call syst
ency call syst em (EU eCall)
em (EU eCall)
R The Mercedes-Benz emer gency call system is permanently logged in to
th e mobile phone networ k.
R Automatic and manual Mercedes-Benz emer gency calls are transmitted
to a Mercedes-Benz emer gency call centre.
In theev ent that the emer gency call centre of the Mercedes-Benz emer-
ge ncy call system cannot be reached (e.g. due toa lack of network co v-
erage), the 112 emer gency call is ca rried out automaticall y.R
Ifyo u decide on the 112 emer gency call system (EU eCall) onl y,then the
system only logs in tothe mobile phone network aTer the triggering of a
manual or automatic emer gency call.
R The 112 emerg ency call system (EU eCall) transmits automatic and
manual emer gency calls directly topublic coordination centres. %
The 112 emer gency call system (EU eCall) in
yo ur vehicle meets the delegated regulation
EU 2017/79. Proper and full functionality of
th e 112 emer gency call system (EU eCall)
depends on circumstances be yond the in0u-
ence of Mercedes-Benz AG. This includes
mobile network co verage and thete ch nical
infrastructu reofthe public reception cent res
in there specti vecount ries.
% Please obser vethat in theev ent of a repair
ge nuine Mercedes-Benz bat teries must be
used which ha vebeen certi/ed pursuant to
th e delegated regulation EU 2017/79 (Appen- dix I). Other manu
facturers are also permitted
pr ov ided their batteries are certi/ed accord-
ing tothe delegated regulation EU 2017/79.
There is the option of deactivating the Mercedes-
Benz emer gency call system and using only the
112 emer gency call system (EU eCall). Contact
add ress for car rying out deactivation of the
Mercedes-Benz emerg ency call system arethe
local dealers. Mercedes-Benz
recommends the activation of the
Mercedes-Benz emerg ency call systemforth efo l-
lowing reasons:
R In emer gency situations when abroad, you can
also get support in a langua geyou speak.
R Several transmission tech nologies are used to
accelerate the transfer of the accident data
and impr overeliability of the transmission.
R The Mercedes-Benz emer gency call system is
permanently logged in tothe mobile phone
networ k,which ensu resfa ster placement of 410 410
MBUX multimedia system

th
e emer gency call and faster transfer of the
accident data.
Measu resfo rre scue, reco very or towing away
can then be initiated in quickl y.
R With a Mercedes-Benz emer gency call, the
accident data is only transfer redto the public
coordination centre with the appr oval of the
cus tomer.
In theev ent of an automatically triggered
emer gency call in which there is no voice con-
ta ct, the accident data is transmitted immedi-
ately tothe public emer gency call centre.
R Ifth e Mercedes-Benz emer gency call centre is
not available, the 112 emer gency call is ca r-
ri ed out automaticall y.Ov Ov
er
ervie
vie w of emerg
w of emerg ency call syst
ency call syst ems
ems Bo
th th e Mercedes-Benz emer gency call system
as well as the 112 emer gency call system (EU
eCall) can help toreduce the time between an
accident and the ar riva l of emer gency services at
th e site of the accident. They help locate an acci-
dent site in places that are di1cult toaccess. Bo
th emer gency call systems can initia tean emer-
ge ncy call automatically (/ page 411) or man-
ual ly ( / page 412).
Only make emer gency calls if you or others are in
need of rescue. Do not make an emer gency call in
th eev ent of a breakdown or a similar situation.
Indicat
Indicat or
ors in t
s in t he displa ys
he displ ays
The following message s appear onthe central dis-
play for bo themer gency call systems:
R SOS NOT READY: theve hicle is not switched
on or the emer gency call system is malfunc-
tioning. This does not necessarily indicate
comple tefailure of the emer gency call system.
Eme rgency calls call still be transmitted.
The display only refers to theve hicle and does
not take account of theav ailability of mobile
phone networ ksand the Mercedes-Benz emer-
ge ncy call centre.
The functional readiness of the emer gency call
system on theve hicle can be seen when the
SOS NOT READY displaydisappears once the
ve hicle is switched on. R
G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction of the emer gency call
system, the loudspeakers, microphone, airbag
or the SOS button, forex ample, are faulty.
Yo u can recognise a fault in the emer gency
call system bythefo llowing displa ys:
R A cor responding message will also appear
in the driver's displa y.
R The SOS button lights up red continuousl y. T T
r
rigg
igg er
ering an aut
ing an aut omatic emerg
omatic emerg ency call
ency call R
R
eq
eq uir
uir ements:
ements:
R The vehicle is switched on.
R The star ter battery is su1ciently charge d.
Bo th th e Mercedes-Benz emer gency call system
as well as the 112 emer gency call system (EU
eCall) automatically initia tean emer gency call:
R ATer activation of there straint systems su ch
as airbags or seat belt tensioners aTer an
accident MBUX multimedia system
411
411

R
ATer an automatical lyinitiated emer gency
stop byActive Emer gency Stop Assist
The emer gency call has been made:
R Avo ice connection is established with the
emer gency call centre.
R A messa gewith accident data is transmit ted
to the emer gency call centre.
The SOS button in theov erhead control panel
0ashes until the emer gency call is /nished.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the displa y. #
Dial the emer gency number 112 or the appro-
priate local emer gency call number on your
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall re
scue teams and/or the police tothe acci-
dent site.
R If no vehicle occupant answers, an ambulance
is sent totheve hicle immediatel y. T
T
r
rigg
igg er
ering a manual emerg
ing a manual emerg ency call
ency call #
T
To use t
o use t he SOS butt
he SOS butt on in t
on in theov
he overerhead con-
head con-
tr
tr ol panel:
ol panel: pressthe SOS button at least one
second long (/ page 400).
or #
T
To use v
o use v oice contr
oice contr ol:
ol:use thevo ice commands
of the MBUX Voice Assistant.
The emer gency call has been made:
R Avo ice connection is established with an
emer gency call centre.
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre.
R Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall re
scue teams and the police tothe accident
site.
R A message with accident data is transmitted
tothe emer gency call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message
appears in the displa y. #
Dial the emer gency number 112 or the appro-
priate local emer gency call number on your
mobile phone. Emerg Emerg
ency call syst
ency call syst em dat
em data tr
a transmission
ansmission Fo
r bo th th e Mercedes-Benz emer gency call sys-
te m as well as the 112 emer gency call system (EU
eCall) data is transfe rred tothe Mercedes-Benz
emer gency call centre or the public emer gency
services call centre.
Depending on the emer gency call system
(/ page 409) activated di.erent data is transmit-
te dto the appropriate emer gency call centre. 412 412
MBUX multimedia system

T
T
r
ransmitt
ansmitt ed dat
ed data accor
a accor ding t
ding to activ
o activ at
ated emerg
ed emerg ency call syst
ency call syst em:
em: Mer
Mer
cedes-Benz emerg
cedes-Benz emerg ency call
ency call 112 emerg
112 emergency call
ency call
R Position data of theve hicle
R Position data on thero ute (a few100 m before the incident)
R Direction of tr avel
R Vehicle identi/cation number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, elect ric or hydro-
ge n)
R Number of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident
R Language setting on the multimedia system
R Whe ther Mercedes me connect is available or not
This is a requ irement forth e option of forw arding the call tothe
Mercedes-Benz Customer Centre if necessar y.R
Position data of theve hicle
R Position data on thero ute (a few100 m before the incident)
R Direction of tr avel
R Vehicle identi/cation number
R Drive type of theve hicle (e.g. petrol, diesel, CNG, LPG, elect ric or hydro-
ge n)
R Number of people de term ined tobe in theve hicle
R Whe ther the emer gency call was initiated manually or automatically
R Time of the accident %
If only the 112 emer gency call system (EU
eCall) is activated in theve hicle, the accident
data is transmitted directly tothe public
emer gency call centre. MBUX multimedia system
413
413

Fo
r accident clari/cation purposes, thefo llowing
measures can be take n up toan hour aTer the
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter-
mined.
R Avo ice connection totheve hicle occupants
can be es tablished.
R Emer gency call data can be called up.
% ForRu ssia: various functions, e.g. receiving
tra1c information, cannot be per form ed for
up totwo hours aTer sending an emer gency
call. Self diagnosis function of t
Self diagnosis function of t
he emerg
he emergency call sy
ency call sy s-
s-
t
t em
em Yo
ur car veri/es the operability of the emer gency
call system each time theve hicle is ON. In case of
system failure, you will be informed with text mes-
sage on the inst rument clus ter and with red indi-
cator SOS NOT READY on the displa y.
Please, ma kesure, that during 30 seconds aTer
switching vehicle ON there d indicator SOS NOT
READY in the upper right corner of display is switched OFF,
this means the emer gency call sys-
te m passed diagnostics successfull y. S
S
t
tar
ar ting/ending ERA
ting/ending ERA -GL
-GLON
ONASS t
ASS t es
est mode
t mode R
R
eq
eq uir
uir ements:
ements:
R The star ter battery is su1ciently charge d.
R The vehicle is switched on.
R The vehicle has been stationary for at least
one minute.
% The test mode is cu rrently available in thefo l-
lowing countries, forex ample:
R Russia
R Belarus
R Kazakhstan
R Armenia
R Kyrgyzs tan #
T
To st
o st ar
art t
t t he t
he t es
est mode:t mode: press and hold the
~ button on the multifunction steering
wheel for at least /ve seconds.
The test mode is star ted and automatically
ends aTer the language test has been pe r-
fo rm ed. #
T
To st
o st op manual t
op manual t es
est mode:t mode: switch o. theve hi-
cle.
The test mode is ended. Inf Inf
or
ormation on dat
mation on dat a pr
a processingocessing Pr
Processing of per
ocessing of per sonal dat
sonal data via t
a via the Mer
he Mercedes- cedes-
Benz emerg
Benz emerg ency call sy st
enc y call sy stem
em
All processing of pe rsonal data via the Mercedes-
Benz emer gency call system cor responds with the
speci/cations in the EU Regulation 2016/679 "on
th e pr otection of individuals with rega rd tothe
processing of personal data (GDPR)".
The data is solely used bythe Mercedes-Benz
emer gency call system forre scue and reco very in
th eev ent of an accident.
The owner of a vehicle, that is equipped with a
Mercedes-Benz emer gency call system in addition
to the 112 emer gency call system (EU eCall), has 414 414
MBUX multimedia system

th
eright touse the 112 emer gency call system
instead of the Mercedes-Benz emer gency call sys-
te m.
Contact address for car rying out deactivation of
th e Mercedes-Benz emer gency call system are
th e local dealers.
Pr
Pr ocessing of per
ocessing of per sonal dat
sonal data via t
a via the 112 emer-
he 112 emer-
g
g ency call syst
ency call syst em (EU eCall)
em (EU eCall)
All processing of personal data via the 112 emer-
ge ncy call system (EU eCall) cor responds with the
speci/cations in the EU Regulation 2016/679 "on
th e pr otection of individuals with rega rd tothe
processing of personal data (GDPR)" and is based
particular lyon the necessity of upholding the vital
interests of the a.ected person in accordance
with Article 6, Clause 1, Letter d of the GDPR.
The processing of this type of data is strictly limi-
te dto the purpose of operating the emer gency
calls tothe standard European emer gency call
number 112.
Dat Dat a r
a recipient
ecipient
The recipients of data that is processed using the
112 emer gency call system (EU eCall) are there l-
ev ant emer gency call inquiry term inals that are speci/ed
to/rst receive and handle emer gency
calls tothe standard European emer gency call
number 112 bythere specti vecount ryauthorities
in whose territory you are located.
Arr
Arr ang
ang ements f
ements f or dat
or data pr
a processing
ocessing
Bo th emer gency call systems are designed so that
th efo llowing requ irements are ful/lled:
R The data contained in the system memory is
not accessible outside the system prior tothe
initiation of an emer gency call.
R Both emer gency call systems cannot be
traced and there is no continuous tracking in
normal operation.
R The data in the system's internal memory is
automatically and continuously dele ted.
R The location data of theve hicle is continu-
ously overwritten in the system's internal
memor y,so that no more than the last three
cur rent locations requ ired forth e normal func-
tion of the system are available.
R The record of the activity data of bo themer-
ge ncy call systems is only kept for as long as
is required toful/l the purpose of handling theemer
gency call, and under no circumstances
fo r more than 13 hours aTer the time that an
emer gency call is initiate d.
Rights of per
Rights of per sons
sonsa.ect
a.ect ed
edb
by t
y t he dat
he dat a pr
a processing
ocessing
The person a.ected bythe data processing (the
ve hicle owner) has theright toaccess the data
and if applicable can demand the cor rection, dele-
tion or bar ring of data that a.ects him or her and
th at the processing of which does not cor respond
with the GDPR regulations. Each cor rection, dele-
tion or bar ring carr ied out according tothis regu-
lation must be shared with theth ird party to
which the data has been transmitted, pr ovided
th is does not pr ovetobe infeasible and does not
incur disproportionate expenditure.
The person a.ected bythe data processing has
th eright tocomplain tothe appropriate data pro-
te ction authority should they be of the opinion
th at their rights ha vebeen infri ngedbythe pro-
cessing of their personal data.
Re sponsible contact point forth e processing of
access rights: KonzernbeauT ragter für den Da ten-
schutz, Daimler AG, HPC G353, D-70546 Stutt-
ga rt, Germany MBUX multimedia system
415
415

R
R
adio, media & TV
adio, media & TVOv
Ov
er
ervie
vie w of t
w of t he symbols and functions in t
he symbols and functions in t he media menu
he media menuSymbol
Symbol
DesignationF
Designation Function
unction
6 PlayS electtostart or continue pl aybac k.
8 Rest Selecttopause the playbac k.
: Repeat a trac kS electtorepeat the cur rent track or the active pla ylist.
R Select once: the active pla ylist is repeated.
R Select twice: the cur rent track is repeated.
R Select thre e times: the function is deactivated.
9 Random playbac kS electtoplay back the trac ksinrandom order.
û/ü Skipforw ards/bac kS electtoskip tothe next or tothe pr evious trac k.
Ä Additional options Selecttoshow additional options.
5 CategoriesSelecttoshow or sear chthro ugh available catego ries (e.g. playback lists, albums,
artists, etc.).
ª Search Selecttosear chinthe active menu. You can sear chfor artists, genres or moods, for
ex ample. 416
416
MBUX multimedia system

Symbol
Symbol
DesignationF
Designation Function
unction
Z SettingsS electtomake settings.
© HomeSelecttoreturn tothe home screen.
j MessagingSelecttocall up messaging.
2 Full screen Selecttoswitch tofull sc reen mode. The
following functions and settings are available
in the media menu:
R Connecting extern al data storage media with
th e multimedia system (e.g. using USB or
Blue tooth ®
) R
Playing back audio or video /les
R Streaming online music
R Looking at TVprog rammes in theTV menu MBUX multimedia system
417
417