Command MERCEDES-BENZ S550 2007 W221 Workshop Manual

301 Control systems
Voice Control* troubleshooting
Problem
Possible cause/consequence
Suggested solution
Voice Control System does not recognize
commands.
You have not operated the system from the
driver’s seat.

Operate the Voice Control System only
by the driver as the microphone is
geared to the driver side.
You have spoken unclearly, too loudly or
too quietly.

Speak the commands in a continuous
manner using a normal tone.
A blower is set to the highest setting or
wind noise is being created through open
windows.

Avoid loud disturbances.
Voice Control System does not recognize a
address book entry.
The voice entries in the address book sound
too similar.

When you create your address book en-
tries, select names with the greatest
possible acoustic differences: If for ex-
ample you have the names Smith and
Schmidt, choose for example “Smith
work” or “Schmidt John”.

Speak the command “List phone book”.
The system reads out the address book
entry by entry.

Press! when the desired entry is
being read out.
The entry is selected and the corre-
sponding number is dialed
(page 268).

302 Control systemsVoice Control* individualizationThe individualization is used to adapt the
Voice Control System to your own voice
and to therefore improve speech recogni-
tion. This does not affect the speech rec-
ognition of other users.
Individualization consists of two stages:

Digits


Commands
You can activate individualization in the
COMAND system settings (
page 215).
A dialog and screen displays will guide you
through the individualization process.
The system can be reset to the factory set-
tings at any time.
i
The individualization can only be performed
when the vehicle is stationary.
If you drive off, the individualization will be can-
celed.
After starting the session, the system will guide
you through the individualization by means of
acoustic instructions.
i
You may wish to complete only a portion of
the individualization process.
Completing the digits portion alone may result in
an improved recognition rate.
Individualization can be exited at any time. The
data trained, however, will only be retained if a
given individualization portion is completed and
the data is stored when prompted to do so by the
system.

468 Controls in detailUseful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
or

Contact the Tele Aid web page via In-
ternet using the ID and password sent
to you shortly after the completion of
your acquaintance call.

Then return to your vehicle and pull the
trunk lid handle for a minimum of
20 seconds until the SOS button be-
gins to flash.
The message: “Call connecting” ap-
pears in the multifunction display and
the SOS button is flashing.
The Response Center will then unlock
your vehicle with the remote door un-
locking feature.
i
The indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by pressing
buttont on the multifunction steering wheel
or COMAND (
page 115).
!
If the indicator lamp continues to flash or
the system does not terminate the call at all,
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
i
When a Tele Aid call has been initiated, the
audio system is muted. The optional mobile
phone (if installed) switches off. If you must use
this phone, the vehicle must be parked. Unplug
the telephone, switch it on and place the call.
The COMAND navigation system (if engaged) will
continue to run. The multifunction display in the
instrument cluster is available for use, but spo-
ken commands are not available.
i
You can exit Roadside Assistance and/ or
the information display during an active connec-
tion and call up the COMAND application last se-
lected. To do so, select “Back”. Meanwhile,
mute remains active (
page 79).
i
The remote door unlock feature is available
if the relevant mobile phone network is available
and data connection is possible.
The SOS button will flash and the message: “Call
connecting” appears in the multifunction display
to indicate receipt of the door unlock command.
Once the vehicle is unlocked, a Response Center
specialist might attempt to establish voice con-
tact with the vehicle occupants.
If the trunk lid handle was pulled for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pulling the trunk lid han-
dle again.

682 IndexChildren in the vehicle 61
Air bags 61
Indicator lamp front passenger front air
bag off 53, 555
Indicator lamp, front passenger front
air bag off 53
Infant and child restraint systems 62
LATCH-type child seat anchors 65
Override switch for rear passenger
compartment 67
Tether attachment points 64
Cigarette lighter 457
Cloth upholstery, Cleaning and care
of 542
Cockpit 26, 671
Cockpit management and data system see
COMAND
COMAND 671
Adjusting volume 89
Components 79
Controller 82
Display 80
Function buttons 80
Main menus 89
Menu overview 84
Navigation system 140Operating 84
Operating safety 78
Operating seats 236
Phone book* 129
Radio, FM/AM 93
Selecting sound settings 90
SMS messages 137
Surround sound 91
Switching off/on the audio
source 92
Switching on or off 79
Swiveling display 81
system settings 213
Telephone keypad* 82
Telephone menu* 115
Vehicle menu 220
Voice Control* settings 215
Combination switch 346
Corner-illuminating lamps 347
High beam 346
High beam flasher 347
Turn signals 362
Windshield wipers 351
Command list (Voice Control*) 288
Address book commands 293
Audio commands 295General commands 288
Navigation commands 290
Telephone* commands 289
Control system instrument cluster 241
Multifunction display 241
Multifunction steering wheel 242
Control system instrument cluster menus
Assistance* 252
Audio 248
Navi 246
Service 253
Settings 254
Telephone* 249
Trip 245
Vehicle status message memory 253
Controller Area Network see CAN system
Coolant 497
Adding 498
Anticorrosion/antifreeze mixing ratio
and quantity 665
Checking level 497
Messages in display 587
Temperature 488
Temperature gauge 29, 378
Coolant level
Checking 497

700 IndexVehicle loading 447, 503
Cargo tie-down hooks 453
Instructions 447
Load limit 504
Roof rack* 447
Terminology 526
Vehicle maximum load on the tire 528
Vehicle Recovery services, Stolen (Tele
Aid) 469
Vehicle tool kit 611
VIN 652, 678
Voice control system* 678
Voice Control*
Address book 279
Command list 288
DVD changer 286
Individualization 302
Individualization (COMAND) 215
Introduction 258
Navigation 269
Operating safety 257
Operation via the multifunction steer-
ing wheel 260
Radio 282
Switching help window on or off
(COMAND) 215Telephone 262
Troubleshooting 299
W
Warning indicators
Park Assist* 411
Parktronic* 407
Warning lamps see Lamps, indicator and
warning
Warning sounds
Distance warning function* 397
DISTRONIC Plus* 388
Drivers seat belts 55
Parking brake 365
Warranty coverage 651
Washing the vehicle 534
Wear pattern, Tires 529
Weights, Vehicle 660
Wheels
Change 629
Collapsible wheel chock 613
Minispare wheel 613, 658
Removing 631
Rims and Tires 655
Sizes 655
Tightening torque 633, 678
Tires and wheels 500Window curtain air bags 49, 50
Windows see Power windows
Windshield
Cleaning 540
Cleaning wiper blades 540
Infrared reflecting 475
Windshield washer fluid 662, 668
Mixing ratio 668
Refilling 498
Wiping with 352
Windshield wipers 351
Cleaning wiper blades 540
Replacing wiper blades 627
Single wipe 352
Winter driving 530
Snow chains 531
Tires 530
Winter driving instructions 484
Winter tires 530
Wood trims, Cleaning 542
Wrench, wheel (vehicle tool kit) 611
X
Xenon headlamp see Headlamps