engine MERCEDES-BENZ SPRINTER 2014 MY14 Warranty Manual

WARRANTY COVERAGE AT A GLANCE
(Complete warranty coverage starts on (e Page 4))
DESCRIPTIONYears:1
2333557
Miles (thousands):12243650UNL 50100 70
New Vehicle Limited Warranty
Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited
Warranty:
All Panels
Outer Panels

Federal Emission Warranty - Diesel
California Emission Warranty - Diesel
(California, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington)
Short Term
Long Term
Diesel Engine Limited Warranty
The following terms are referred to in this booklet as:
Vehicle Distributor / Vehicle Warrantor / Parts Distributor
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
Mercedes-Benz USA, LLC is a Daimler company.

Service and Literature
Reprinting, translation and copying, even
of excerpts, are not permitted without our
prior authorization in writing.
Press time July, 2013
Printed in U. S. A.
Internet
For further information please visit
www.mbsprinterusa.com
Models
2500 (Engine 651)
3500 (Engine 651)
2500 (Engine 642)
3500 (Engine 642)

3
Contents
Your Legal Rights Under These Limited Warranties ...................................................... 4
What’s Covered New Vehicle Limited Warranty ........................................................................\
......... 5
Diesel Engine Limited Warranty ........................................................................\
....... 7
Corrosion Warranty ........................................................................\
......................... 8
Restraint System Limited Warranty ........................................................................\
.. 8
What’s Not Covered Items Which Are Not Covered ........................................................................\
......... 9
Insurance Write-Off; or Repaired or Replaced Parts ............................................... 11
Restricted Warranty ........................................................................\
...................... 11
Other Terms of Your Warranties Exchanged Parts May Be Used in Warranty Repairs ............................................... 12
Pre-Delivery Service ........................................................................\
..................... 12
Production Changes ........................................................................\
...................... 12
Emission Warranties Required by Law Federal Emission Warranty - Diesel Heavy Duty ..................................................... 14
California Emission Warranty - Diesel Medium Duty ............................................... 16
How to Get Warranty Service Where to Take Your Vehicle ........................................................................\
........... 21
How to Get Tow Service - U.S. or Canada Only ...................................................... 22
Emergency Warranty Repairs ........................................................................\
........ 22
Further Steps You Can Take and How to Get More Information .............................. 23
Getting Service Under the California Emission Warranties ..................................... 23
How to Deal with Warranty Problems Steps to Take ........................................................................\
................................ 25
Helpful Addresses and Telephone Numbers ........................................................... 26
Optional Service Contract ........................................................................\
................ 27
Maintenance General Information ........................................................................\
...................... 28
Where to Go For Maintenance ........................................................................\
....... 28
Notice of Address Change or Pre-Owned Vehicle Purchase ........................... Centerfold
Service and Warranty

5
What’s Covered
New Vehicle Limited Warranty:
A. Who Is Covered?
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the
warranties you receive as a owner. Your
vehicle is covered under the terms of
these “Warranties” and your nearest
authorized Sprinter will exchange or
repair any defective parts in accordance
with the terms of such warranties within
stated limits.
Please keep this booklet together with the
Operator’s Manual, Maintenance Booklet
and other documents concerning your
vehicle so that future owners will have
access to this literature if you should sell
the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty
warrants to the original and each
subsequent owner of a new Sprinter
vehicle that any authorized Sprinter
Dealer will make any repairs or
replacements necessary to correct
defects in material or workmanship
arising during the warranty period.
ANY AUTHORIZED SPRINTER DEALER:
Any authorized Sprinter dealer of the
owner’s choice will perform warranty
repairs or replacements. The vehicle
should be delivered to an authorized
Sprinter dealer during normal service
hours. A reasonable time should
be allowed after taking the vehicle
to an authorized Sprinter dealer for
performance of the repair. C. Items Covered by Other Warranties
The following are covered by separate
warranties offered by their makers. They
are not covered by the Basic Limited
Warranty:
•
tires; or
• items added or changed after
your Sprinter vehicle left the
manufacturing plant, such as
accessories or protection products,
or items changed because of
customization or van conversion
(except Genuine Mercedes-Benz
accessories designed for Sprinter,
and installed by an authorized
Sprinter Dealer). Be sure you get a
copy of any warranty that applies
to these items from your authorized
Sprinter Dealer, or from the maker
of the product. You can find the tire
warranty statements in your Owner’s
Literature Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty, the
Diesel Engine Limited Warranty, and the
Spare Parts Warranty covers the cost
of towing your vehicle to the nearest
authorized Sprinter Dealer if your vehicle
cannot be driven because a covered part
has failed, see (
e Page 22).
Service and Warranty

7
What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine
Limited Warranty for up to 5 years
or 100,000 miles on the odometer,
whichever comes first.
B. What’s Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and
components are covered by the Diesel
Engine Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed
components
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chains
and cover
• turbocharger housing and internal
parts
• valve covers
• water pump and housing C. When It Begins
The Diesel Engine Limited Warranty
begins on either of the following dates,
whichever is earlier:
•
the date you take delivery of the
vehicle;
or
• the date when the vehicle was first
put into service - for example, as
a dealer“ demo” or as a company
vehicle of the vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty
covers the cost of towing your vehicle to
the nearest authorized Sprinter Dealer if
your vehicle cannot be driven because a
covered part has failed. For information
on how to get towing service in the United
States and Canada, see (
e Page 21).
Service and Warranty

9
What’s Not Covered
Items Which Are Not Covered:
TIRE AND RIM DAMAGE: Damage
to the tires such as punctures, cuts,
snags, bruises, impact damage and
breaks resulting from pothole impact,
curb impact, or from other objects/
road hazards is not covered. Damage
from incorrect inflation, excessive axle
load, high speed spinning (when stuck
in ice, mud or snow), tire chains, racing
or competitive driving events, incorrect
mounting or demounting, improper
puncture repair, misuse, negligence,
alteration and misapplication is not
covered. Rapid or irregular tire tread wear
due to lack of tire rotation according to
the recommended intervals specified in
your vehicle‘s maintenance booklet or
incorrect wheel alignment or tire balance
is not covered. Tire tread wear is also not
covered.
Damage to the rims resulting from
pothole impact, curb impact, or from
other objects/road hazards is not
covered.
WHEEL ALIGNMENT: Adjustments for
road crown issues are not covered.
BRAKE PADS AND DISCS: Replacement
due to normal wear or as part of regular
maintenance is not covered.
WIPER BLADES AND INSERTS: Damaged
or worn wiper blades and wiper blade
inserts are not covered. DAMAGE DUE TO ACCIDENTS, MISUSE
OR NEGLIGENCE: Accidents or damage
from objects striking the vehicle. Misuse
of the vehicle such as driving into or over
potholes, curbs, or other objects/road
hazards; overloading, improper operation,
storage or transport (Proper use is
described in the Operator’s Manual).
DAMAGE DUE TO LACK OF
MAINTENANCE: Lack of proper
maintenance as described in the
Maintenance Booklet. Use of service
parts or fluids, such as paper oil filters
or improper engine oil, which are non-
approved by MBUSA, will cause engine
damage not covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILITY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services required
and are not covered by this warranty. See
Maintenance Booklet for details.
Damage caused by the use of improper
filters (including oil filters), engine oils,
fluids, cleaners, polishes, or waxes is not
covered.
Service and Warranty

10What’s Not Covered
Items Which Are Not Covered: (cont’d)
DAMAGE DUE TO ALTERATIONS:
Alterations by changing or adding to
the vehicle can adversely affect its
performance, reliability and longevity and
are not covered by this warranty.
DAMAGE CAUSED BY REPAIR PARTS
AND MISFUELING: MBUSA strongly
warns against the introduction of fuels
with an anti-knock index less than 91
octane or ethanol blends greater than
E10 in non flex-fuel capable gasoline
engine equipped vehicles, and in
vehicles equipped with a diesel engine,
strongly warns against the introduction
of biodiesel blends greater than B5.
Malfunctions caused by the use of other
than Genuine Mercedes-Benz parts and
accessories and damages or malfunctions
resulting from incorrect fuel usage, poor
fuel quality (including biodiesel blends
not meeting ASTM D6751 or EN590
quality standards) or from blending
additional fuel additives other than those
expressly approved for use in exceptional
circumstances (see vehicle operator’s
manual) by MBUSA are not covered.
DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions
caused by body repairs not performed
in accordance with Mercedes-Benz
specified repair procedures or otherwise
improperly performed are not covered by
this warranty. ALTERED ODOMETER: No warranty
coverage shall apply to any vehicle on
which the odometer has been altered and
the actual mileage cannot be determined.
DAMAGE FROM THE ENVIRONMENT:
Parts made from cloth or leather
(upholstery, convertible tops, trim items),
wood, paint or chrome which have been
affected by airborne fallout, such as
chemical and tree sap, or by road salt,
hail, windstorm or other environmental
factors are not covered by this warranty.
DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.
EXTRA EXPENSES: This warranty does
not cover payment for loss of use of
the vehicle during warranty repairs nor
lodging bills, substitute transportation
rentals, or other travel costs, telephone
calls, loss of pay, or other economic loss
or consequential damages.
CHANGES IN DESIGN: The manufacturer
has reserved the right to make any
changes in design or to make additions
to, or upon its products without incurring
any obligations to install the same
equipment on motor vehicles previously
built.
Service and Warranty

12Other Terms of Your Warranties
Exchanged Parts May Be Used in
Warranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This
service is intended to reduce the amount
of time your vehicle is not available
for your use because of repairs. Parts
used in exchange service may be new,
remanufactured, reconditioned, or
repaired, depending on the part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-
depleting agents, the EPA requires
the capture, purification, and reuse of
automotive air conditioning refrigerant
gases. As a result, a repair to the sealed
portion of your air conditioning system
may involve the installation of purified
reclaimed refrigerant. Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while
it was being shipped to the authorized
Sprinter Dealer.
Such a defect or damage is usually
detected and corrected at the factory.
In addition, authorized Sprinter Dealers
must inspect each vehicle before delivery.
They repair any defects or damage
detected before the vehicle is delivered
to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without
incurring any obligation to make the same
or similar changes on vehicles previously
built or sold.
Service and Warranty

14Emission Warranties Required By Law
Federal Emission Warranty - Diesel
Heavy Duty Vehicle
A. Parts Covered for 5 Years or
100,000 Miles
Diesel equipped heavy duty vehicles
have a diesel engine Emission Warranty
which warrants the following emission
parts for 5 years or 100,000 miles,
whichever occurs first. These limits are
counted from the time when your New
Vehicle Limited Warranty begins, see
(
e Page 5).
The covered parts are:
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Line
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
Oil Filler Cap
VI. Fuel Evaporative Control
Fuel Tank (with Integrated Vent Valve and
Fill Neck)
VII. Exhaust/Diesel Exhaust Fluid (DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
Service and Warranty

15
Emission Warranties Required By Law
Federal Emission Warranty - Diesel
Heavy Duty Vehicle
VIII. Engine Emissions Control Systems/Sensors
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated Intake Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels) IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator
Lamp)
Service and Warranty