MERCEDES-BENZ V-CLASS 2021 Owner's Manual

te
ms and functions releva nt tosaf ety. Therefore,
th e equipment on your vehicle may di.er from that
in the descriptions and illustrations.
The original pur chase ag reement documentation
fo ryo ur vehicle contains a list of all the systems in
yo ur vehicle.
Should you ha veany questions concerning equip-
ment and operation, consult a Mercedes-Benz
Service Centre.
The Operating Instructions and Service Booklet are
impor tant documents and should be kept inthe
ve hicle.
N
No ot te on v
e on v ehicles whic
ehicles whic h ar
h are eq
e eq uipped b
uipped b y body man-
y body man-
uf
uf actur
actur ers
ers
Alw ays obser vethe body manufacturer's Operating
Instructions. You could otherwise failto recognise
dangers. Oper
Oper
ating safe
ating safe ty
ty &
W
WARNING
ARNING Risk of injury due tomalfunc-
tions or system failure
In order toavo id malfunctions or system fail-
ures: #
Always ha vethe speci/ed service/main-
te nance workas well as any necessary
re pairs car ried out at a quali/ed special-
ist workshop. &
W
WARNING
ARNING Risk of accident or injury due to
improper modi/cations toelectronic com-
ponents
Modi/cations toelectronic components, their
soTware or wiring can impair their functionality
and/or the functionality of other networ ked
components or saf ety-re leva nt systems.
This can endanger theve hicle's operating
saf ety. #
You must not tamp er with wiring, elec-
tronic components, or their soTware. #
Always ha veworkon electrical and elec-
tronic devices car ried out at a quali/ed
specialist workshop. If
yo u make any changes tothe on-board electron-
ics, thege neral ope rating permit is rendered in va-
lid.
Obser vethe "Vehicle electronics" section in "Tech-
nical data". &
W WARNING
ARNING Risk of /re due to0ammable
materials on hot parts of theex haust sys-
tem
Flammable material such as lea ves, grass or
twigs may ignite if they come into contact with
hot parts of theex haust system. #
When driving on unpa vedro ads or o.-
ro ad, regular lych eck theve hicle under-
side. #
Remo vetrapped plants or other 0amma-
ble material, in particular. #
Ifth ere is damage, consult a quali/ed
specialist workshop immediatel y. *
N
NO
OTE
TE Damage totheve hicle due todriving
to ofast and due toimpacts totheve hicle
underbody or suspension components In
thefo llowing situations, in particular, there is
a risk of damage totheve hicle:
R theve hicle becomes grounded, e.g. on a
high kerb or an unpa vedro ad
R theve hicle is driven toofast ove r an obsta-
cle, e.g. a kerb, speed bump or po thole
R a heavy object strikes the underbody or
suspension components
In situations such as these, damage tothe
body, underbody, suspension components,
wheels or tyres may not be visible. Compo-
nents damaged in this wa y can un expectedly
fa il or, in the case of an accident, may no lon-
ge r absorb there sulting forc e as intended.
If th e underbody panelling is damaged, 0am-
mable materials such as lea ves, grass or twigs
can collect between the underbody and the
underbody panelling. These materials may
ignite if they come into contact with hot parts
of theex haust system. #
Have theve hicle checked and repaired
immediately at a quali/ed specialist
wo rkshop.
or #
If driving saf ety is impaired while continu-
ing your journe y,pull over and stop the
ve hicle immediatel y,while paying atten-
tion toroad and tra1c conditions, and
contact a quali/ed specialist workshop. 18 18
Gene
ral no tes

Declar
Declar
ations of conf
ations of conf or
ormity and not
mity and not es on dr
es on dr iving
iving
in
in di.er
di.er ent
entcountr
countr ies
ies Electr
Electr
omagne
omagne tic com
tic compatibility
patibility The electromagnetic compatibility of
theve hicle
components has been checked and certi/ed
according tothe cur rently valid version of Directive
UN-R 10. v
v
ehicle inst
ehicle inst alled r
alled radio com
adio com ponents
ponents Onl
Onl
y f
y for EU and EFT
or EU and EFT A countr
A countries and countr
ies and countr ies t
ies that
hat
r
r ecognise t
ecognise t he EU manuf
he EU manuf actur
acturer's declar
er's declar ation of
ation of
conf
conf or
ormity:
mity: The
following information is valid for all wireless
components in theve hicle as well as the informa-
tion systems and communication devices integ ra-
te d in theve hicle:
The manufacturers of the wireless components
ensure that all wireless components ins talled in
th eve hicle conform toDirective 2014/53/EU.
The full texts of the EU declarations of conformity
are available at thefo llowing web address:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars /certi/cates-of-conformity/en_GB/
index.html Fu
rther information is available from any
Mercedes-Benz service cent re.U
U nit
nit ed Kingdom onl y:
ed Kingdom onl y: The
following information is valid for all wireless
components in theve hicle as well as the informa-
tion systems and communication devices integ ra-
te d in theve hicle:
The manufacturers of the wireless components
installed in theve hicle hereby declare that all wire-
less components ins talled in theve hicle conform
to theRa dio Regulations 2017 directive. The full
te xts of the declarations of conformity are availa-
ble at thefo llowing web address:
https://moba.i.daimler.com/mar kets/ece-r ow/
baix/cars /certi/cates-of-conformity/en_GB/
index.html Br
Br
azil onl y:
azil onl y: No
teon the two-w ayradio system in theve hicle:
This system is not subject toprotection against
harmful inter fere nce and must not cause inter fer-
ence in proper lyappr oved systems. General no
tes
19
19

R
R
ussia only
ussia only The manufacturers of
the wireless components
installed in theve hicle hereby declare that all wire-
less components ins talled in theve hicle conform
to thete ch nical regulations for two-w ayradios.
Fu rther information is available from any
Mercedes-Benz service cent re.
Ukr
Ukr aine onl y:
aine onl y: The manufacturers of
the wireless components
installed in theve hicle hereby declare that all wire-
less components ins talled in theve hicle conform
to thete ch nical regulations for two-w ayradios.
Fu rther information is available from any
Mercedes-Benz service cent re.
Manuf
Manuf actur
acturer addr
er addr esses:
esses:
Subse quently you will /nd the postal address of
manufacturers of radio components, that due to
th eir size or nature do not allow toindicate this
information on the equipment.
R
R emot
emot eKe ys
e Ke ys
Marquardt GmbH, Schloßstraße 16, 78604 Rie-
th eim, Germany Huf Hülsbeck & Fürst GmbH & Co.
KG,St eeger
St raße 17, 42551 Velbert, Germany
T
T yr
yr e Pr
e Pr essur
essur e Monit
e Monit or
oring Sensors
ing Sensors
Schrader Electronics Ltd., 11 Tech nology Park,
Belfast Road, Antrim BT41 1QS, Nor thern Ireland
Bloc
Bloc k Heat
k Heat er R
er Remot
emot e Contr
e Contr ol
ol
Eberspächer Climate Control Systems GmbH & Co.
KG , Eberspächerst rasse 24, 73730 Esslin gen, Ger-
many
R R adar Senso rs
adar Sensors
Au toliv Electronics ASP Inc., 26545 American
Drive, South/eld, MI 48034, USA
Ro bert Bosch GmbH, Daimlerstraße 6,
71229 Leonberg, Germany
Mobile Communication & T Mobile Communication & T elematics
elematics
Alpine Electronics Inc., 20-1 Yoshima-Kogyodan-
ch i, Iwaki-Shi Fukushima-Ken, Japan
Harman Bec kerAu tomotive Systems GmbH, Post-
fa ch 2260, 76303 Karlsbad, Germany
Tr
Tr ansmitt
ansmitt erkey
er key
HELLA GmbH & Co. KGaA, Rixbec kerSt raße 75,
59552 Lippstadt, Germa ny
Head unit NT
Head unit NT G6 (MBUX)
G6 (MBUX)
Harman Bec kerAu tomotive Systems GmbH,
Bec ker-Goehring- Strasse 18, 76307 Karlsbad,
Germany
W W ir
ireless centr
eless centr al loc
al locking
king
Hirschmann Car Communication GmbH, Stuttgar-
te rSt raße 45 – 51, 72654 Neckartenzlingen, Ger-
many
T T ype of wir
ype of wir eless applications in t
eless applications in t he v
he vehicle
ehicle
Besides the typical frequencies for mobile commu-
nication cars byMercedes-Benz make use of the
fo llowing automotive radio applications.
T
T ype of wir
ype of wir eless applications in t
eless applications in t he v
he vehicle
ehicle T
T
ec
ec hnology Fr
hnology Freq
eq uency r
uency r angeT r
ang eT ransmission output/magne
ansmission output/magne tic
tic
/eld
/eld s
strtr eng th
ength
Re mo teKeyless Entr y,Tire Pres-
sure Monitoring, Block Heater
Re mo teControl and Receiver 433 MHz (433.05–434.79 MHz) ≤ 10 mW ERP
Blu etoo th, RLAN 2.4 GHz ISM band (2400–
2483.5 MHz) ≤ 100 mW EIRP
24 GHz ISM radar 24.05–24.25 GHz ≤ 100 mW EIRP20 20
General no
tes

T
T
ec
ec hnology Fr
hnology Freq
eq uency r
uency r angeT r
ang eT ransmission output/magne
ansmission output/magne tic
tic
/eld
/eld s
strtr eng th
ength
24 GHz UWB radar 24.25–26.65 GHz ≤ -41.3 dBm/MHz EIRP mean
≤ 0 dBm/50MHz EIRP peak
76 GHz radar 76–77 GHz ≤ 55 dBm peak EIRP
Onboard Logic Unit (OLU) GSM 900 (880–915 MHz / 925–960 MHz)33 dBm (2 W)
GSM 1800 (1710–1785 MHz /
1805–1880 MHz) 30 dBm (1 W)
WC DMA FDDI (1920–1980
MHz / 2110–2170 MHz) 24 dBm (0.25 W)
WC DMA FDDVIII (880–915
MHz / 925–960 MHz) 24 dBm (0.25 W)
LT E FDD1 (1920–1980 MHz /
2110–2170 MHz) 23 dBm (0.2 W)
LT E FDD3 (1710–1785 MHz /
1805–1880 MHz) 23 dBm (0.2 W)
LT E FDD7 (2500–2570 MHz /
2620–2690 MHz) 23 dBm (0.2 W)
LT E FDD8 (880–915 MHz /
925–960 MHz) 23 dBm (0.2 W)
LT E FDD20 (832–862 MHz /
791–821 MHz) 23 dBm (0.2 W)
LT E TDD38 (2570–2620 MHz /
2570–2620 MHz) 23 dBm (0.2 W)Inf Inf
or
ormation on t
mation on t he
he speci/c
speci/c absorp
absorption r
tion r ate
ate
Fr ance onl y:
The values ha vebeen de term ined and tested in
acco rdance with Décr etn° 2019-1186 rega rding th
e indication of the speci/c absor ption rate of
ra dio-based vehicle components.
Inf
Inf or
ormation on t
mation on t he
he speci/c
speci/c absorp
absorption r
tion r ate
ate V
V
ehicle com
ehicle com ponents (designa-
ponents (designa-
tion in accor
tion in accor dance wit
dance with EU DoC)
h EU DoC) S
S
AR v
AR v alue in W/kg
alue in W/kg Limit v
Limit value t
alue to be used
o be used
Te lephone system radio data
transmission 0.24 W/k
g2 W/kg
Hermes 2.1 < 0.4 W/kg2 W/kg
Compensator ECE DE003 & ECE
DE004 < 0.2 W/kg
2 W/kg
DA I RS E1 .8 W/kg 2 W/kg General no
tes
21 21

V
V
ehicle com
ehicle com ponents (designa-
ponents (designa-
tion in accor
tion in accor dance wit
dance with EU DoC)
h EU DoC) S
S AR v
AR v alue in W/kg
alue in W/kg Limit v
Limit value t
alue to be used
o be used
Ta blet PC SM-T230NZ 0.7 W/kg4 W/kg
NRCS2P 0.003 W/kg2 W/kg
NTG7RSU 0.07 W/kg2 W/kg
NTG7 MID, NTG7 HIGH, NTG7
PREMIUM, NTG7 PREMIUM-
PLUS, NTG7 MID LFT2, NTG7
HIGH LFT2, NTG7 PREMIUM
LFT2, NTG7 PREMIUMPLUS
LFT2 0.08 W/kg
2 W/kg
RAMSES 1.0 and 1.1 0.036 W/kg2 W/kg
NTG6N MID/ENTRY
NTG6N HIGH
NTG6N HIGH2 0.199 W/kg
4 W/kgIm Im
port
port er inf
er inf or
ormation f
mation f or wir
or wireless com
eless com ponents
ponents Moldov
Moldov
a only:
a onl y:
Im
Im port
port er
er
S.C. GRAND PREMIUM S.R.L. Moldo va
mun. Chisinau, st r.Hîncesti sos., 2/2
T
T ur ke
ur ke y onl y:
y onl y:
Im
Im port
port er
er
Mercedes Benz Otomotiv Ticar etve Hizmetler A.Ş.
Genel Mer kez
Akçabu rgaz Mah. Süleyman Şah Cad. No: 6/1
34522 Esenyurt/Istanbul
Ukr
Ukr aine onl y:
aine onl y:
Im Im port
port er
er
PJ SC „AUTOCAPITAL“
Ve lyka Vasylkivska st r.15/2
01004 Kyiv
Ukraine
U Unit nit ed Kingdom onl y:
ed Kingdom onl y:
Im
Im port
port er of Mer
er of Mer cedes-Benz cars
cedes-Benz cars
Mercedes-Benz Cars UK Limi ted
Dela wareDrive, Tongwell
Milton Keynes, MK15 8BA
England
Im Im port
port er of Mer
er of Mer cedes-Benz v
cedes-Benz v ans
ans
Mercedes-Benz Vans UK Limi ted
Dela wareDrive, Tongwell Milton
Keynes, MK15 8BA
England
Im Im port
port er of Mer
er of Mer cedes-Benz spar
cedes-Benz spar e par
e parts
ts
Mercedes-Benz Parts Logistics
Dela wareDrive, Tongwell
Milton Keynes, MK15 8BA
England Jack
Jack
Copy and translation of
the original declaration of
conformity:
EC declar EC declar ation of conf
ation of conf or
ormity
mity
1.
The undersigned, representing
Manufacturer:
BRANO a.s.
74741 Hradec nad Mor avicí, Opavská 1000,
The Czech Republic
ID No.: 64-387-5933
VA T No.: CZ64-387-5933
her ewith declares under our sole responsibility that
th e product:
2. a)
Na me:
Jack
Ty pe: 22 22
General no
tes

A) A 164 580 02 18, A 166 580 01 18
B) A 240 580 00 18
C) A 639 580 02 18
Ye ar of manufacture: 2015
Complies with all releva nt pr ovisions
Directive No. 2006/42/EC
b)
Description and purpose of use:
The jack is only intended forra ising the speci/ed
ve hicle in accordance with the operating inst ruc-
tions a1xed tothe jac k.
3.
Re fere nce data of the harmonised standards or
speci/cations
A) ISO 4063, EN ISO 14341- A,DBL 7382.20, MBN
10435, AS 2693
B) ISO 4063, ISO 14341- A,DBL 7392.10, MBN
10435
C) DBL 7392.10, DBL 8230.10
Te ch nical documentation of the product is stored
at the premises of the manufacturer. The person
re sponsible for assembling thete ch nical documen-
ta tion of the product: Head of thete ch nical
department Brano a.s.
4.
Hradec nad Mor avicí
City
5.
05.05.2015
Date
Signed by:
Director of Quality Diagnos Diagnos
tics connection
tics connection
The diagnostics connection is a tech nical inter face
in theve hicle. It is used, forex ample, in the con-
te xt of repair and maintenance workor forre ading
out vehicle data in a specialist workshop. Diagnos-
tic devices should therefore only be connected in a
qu ali/ed specialist workshop. &
W
WARNING
ARNING Risk of accident due tocon-
necting devices tothe diagnostics connec-
tion
If yo u connect devices tothe diagnostics con-
nection of theve hicle, the function of vehicle
systems and operating saf ety may be impaired. #
For saf etyre asons, werecommend that
yo u only use and connect products
appr ovedby yo ur Mercedes-Benz service
centre. &
W
WARNING
ARNING Risk of accident due toobjects
in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road saf ety
of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always /t the 0oor mats securely and as
prescribed in order toensure that there
is alw ays su1cient room forth e pedals. #
Do not use loose 0oor mats and do not
place 0oor mats on top of one ano ther. *
N NOOTE
TE Battery discharging from using devi-
ces connected tothe diagnostics connec-
tion Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat-
te ry, e.g. bydriving a considerable dis-
ta nce. The connection and use of ano
ther device on the
diagnostics connection can ha vethefo llowing
e.ects:
R Malfunctions in theve hicle system
R Perm anent damage tovehicle components Gene
ral no tes
23
23

Please
referto thewa rranty term s and conditions
re ga rding this.
In addition, connecting equipment tothe diagnos-
tics connection can lead toemissions monitoring
information being reset, forex ample. This may lead
to theve hicle failing tomeet there qu irements of
th e next emissions inspection during the main
inspection. N
No
ot
tes on c
es on c hang
hanges t
es to t
o the engine output
he engine output
Output increases can cause:
R Change the emission values.
R Lead tomalfunctions.
R Result in conse quential damage.
The operating saf ety of theve hicle is not guaran-
te ed in all situations.
If th eve hicle's engine output is increased:
R Tyres, suspension, brake system and engine
cooling system must be adap tedto the
increase engine output.
R Vehicle must be recerti/ed.
R Report changes in output tothe accident insur-
ance body.
This will otherwise lead tothe in validation of the
ve hicle's general ope rating permit and its insur-
ance co verage.
If yo u sell theve hicle, inform the buyer of any alter-
ations totheve hicle's engine output. This may
constitute a punishable o.ence under national leg-
islation. Quali/ed
Quali/ed
specialis
specialist w
t work
ork shop
shop
A quali/ed specialist workshop has the necessary
special skills, tools and quali/cations tocor rectly
car ryout any necessary workon your vehicle. This
particular lyapplies towo rkreleva nt tosaf ety.
Alw ays ha vethefo llowing workon theve hicle car-
ri ed out at a quali/ed specialist workshop:
R Safety-re leva nt wo rks
R Service and maintenance work
R Repair work
R Modi/cations as well as installations and con-
ve rsions
R Workon electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz service centre forth is purpose. V
V
ehicle r
ehicle r egis
egistrtration
ation
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehicles.
The quality or saf ety of theve hicle is impr oved as a
re sult of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if it has your registration data.
In thefo llowing cases your vehicle may not be reg-
istered toyouye t:
R you did not pur chase your vehicle at an author-
ised specialist dealer.
R your vehicle has not yetbeen inspected at a
Mercedes-Benz service centre.
It is advisable toregister your vehicle with a
Mercedes-Benz service cent re.
Inform Mercedes-Benz as soon as possible about
any change in address or vehicle ownership. Yo u
can do this, forex ample, at a Mercedes-Benz
service cent re. Corr Corr
ect use of t
ect use of t he v
he vehicle
ehicle
If yo ure mo vewarning stic kers,yo u or others may
fa ilto recognise the dangers. Lea vewarning stic k-
ers in position.
Obser vethefo llowing information in particular
when operating theve hicle:
R safety no tes in these Operating Instructions
R tech nical data forth eve hicle
R tra1c rules and regulations
R laws per taining tomo torve hicles and saf ety
standa rds &
W WARNI NG
ARNI NGRisk of /re and accident when
transporting substances which are hazard-
ous tohealth or react agg ressively
Gases and 0uids can even escape from con-
ta iners which are fully closed.
This can adversely a.ect your concentration
during the journey and your health. Electronic
component parts may also experience mal-
functions, short circuits or system failures. #
Do not st owor transport any substances
which are hazardous tohealth and/or
agg ressively reactive in theve hicle inte-
ri or. 24 24
General no
tes

Substances
that constitute a health hazard or
re act agg ressively include, forex ample:
R solvents
R fuel
R oil and grease
R cleaning agents
R acid Inf
Inf
or
ormation on t
mation on t he REAC
he REACH dirH directive
ective
EU and EFT
EU and EFT A countr
A countries only:
ies onl y:
The REA CH directive (Directive (EC) No.
1907/2006, Article 33) stipulates a duty tosupply
information about subs tances of very high conce rn
(SVHCs).
Mercedes‑Benz AGacts tothe best of its kno wl-
edge toprev ent these SVHCs from being used and
to enable customers tosafely handle these sub-
stances. There are SVHCs known to
Mercedes‑Benz AG, according tosupplier informa-
tion and internal product information, found in indi-
vidual components of this vehicle in quantities of
ov er 0.1 percent byweight.
Fu rther information can be obtained at thefo llo w-
ing addresses:
R https://reach.daimler.com/de/home/
R https://reach.daimler.com/en/home/ N No
ot
tes f
es f or per
or per sons wit
sons wit h electr
h electronic medical aids
onic medical aids
Mercedes-Benz AGcannot, despite carefully de vel-
oping vehicle systems, comple tely rule out the
interaction of vehicle systems with elect ronic med-
ical aids such as ca rdiac pacemake rs.
In addition, there are components built into the
ve hicle that, rega rdless of the operating status of
yo ur vehicle, can generate magnetic /elds on a par
with permanent magnets. These /elds can be
fo und, forex ample, in the area around the multi-
media and sound system or also in the seating
area, depending on theve hicle equipment.
Fo rth is reason, thefo llowing can occur in isolated
cases, depending on the aids used:
R medical aids malfunctioning
R adverse health e.ects
Obser vethe no tes and warnings of the manufac-
turer of the medical aids; if in doubt, contact the
device manufacturer and/or your doctor. If there is
continuing uncer tainty concerning the possibility
of medical aids malfunctioning, Mercedes-Benz AGre
commends using only fewelectrical vehicle sys-
te ms and/or maintaining a distance from the com-
ponents.
Only ha verepairs and maintenance workinthe
area of thefo llowing components car ried out by a
qu ali/ed specialist workshop:
R vehicle components car rying live voltage
R transmission aerials
R multimedia system and sound system
If yo u ha veany queries or suggestions, consult a
qu ali/ed specialist workshop. Im Im
plied w
plied w arr
arranty
anty
* NO
NOTE
TEDamage totheve hicle arising from
violation of these operating inst ructions. Damage
totheve hicle can arise from violation
of these operating inst ructions.
Such damage is not co veredby either the Limi-
te dWa rranty or the new or used-vehicle war-
ra nty. #
Obser vethe inst ructions in these operat-
ing inst ructions on proper operation of
yo ur vehicle as well as rega rding possible
ve hicle damage. QR codes f
QR codes f
or r
or rescue card
escue card
The QR code stic kers are a1xed tothe B-pillar on
th e driver's and front passenger side. In theev ent
of an accident, emer gency services can use the
QR code toquickly de term ine the cor responding
re scue card foryo ur vehicle. The cur rent rescue
card contains the most impor tant information
about your vehicle in a compact form , e.g. the
ro uting of the electric lines.
Fu rther information can be obtained at https://
www.mercedes-benz.de/qr-code Dat
Dat
a st
a st or
orage
age Dat
Dat
a pr
a pr ocessing in t
ocessing in t he v
he vehicle
ehicle Electr
Electr
onic contr
onic contr ol units
ol units
Elect ronic control units are /t tedinyour vehicle.
Control units process data which, forex ample,
th ey receive from vehicle senso rs,ge nerate them-
sel ves or exch ange between themsel ves. Some
cont rol units are requ ired forth e safe operation of
yo ur vehicle, some assist you when driving, such General no
tes
25
25

as driver assis
tance systems, while others enable
comfort or inf otainment functions.
The following pr ovides you with general informa-
tion rega rding data processing in theve hicle. Addi-
tional information rega rding exactly which data in
yo ur vehicle are collected, sa ved and transmitted
to third parties, and for what purpose, can be
fo und in the information directly related tothe
functional characteristics in question in their
re specti veoperating instructions. This information
is also available online and, depending on theve hi-
cle equipment, digitall y.
P
P er
er sonal data
sonal data
Every vehicle is identi/ed bya uni queve hicle iden-
ti/cation number. Depending on the countr y,this
ve hicle identi/cation number can be used by,for
ex ample, go vernmental authorities todeterm ine
th e identity of theow ner. There are other possibili-
ties for using data collected from theve hicle to
identify theow ner or driver, such as the licence
plate number.
Therefore, data generated or processed bycont rol
units may be attributable toa person or, under cer-
ta in conditions, become attributable toa person.
Depending on which vehicle data are available, it
may be possible tomake inferences about, for
ex ample, your driving behaviour, your location, your
ro ute or your use patterns.
Leg
Leg al r al req
equir
uir ements r
ements r eg
egar
arding t
ding t he disclosur
he disclosur e of
e of
data
data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide go vern-
mental entities, upon requ est and totheex tent
re qu ired, data stored bythe manufacturer. For
ex ample, this may be the case during the in vestiga-
tion of a criminal o.ence.
Go vernmental entities are themsel ves, in individual
cases and within the applicable legal frame work,
authorised toread out data from theve hicle. In the
case of an accident, information that can help with
an in vestigation can, therefore, be take n from the
airbag cont rol unit, forex ample.
Oper
Oper ational dat ational dat a in t
a in the v
he vehicle
ehicle
This is data rega rding the operation of theve hicle,
which ha vebeen processed bycont rol units.
This includes thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration, number of wheel
revo lutions or thefa stened
seat belts display
R ambient conditions, su chastempe rature, rain
sensor or distance sensor
Generall y,these are volatile data and will not be
stored be yond the period of operation but will only
be processed within theve hicle itself. Control
units, vehicle keys forex ample, oTen contain data
memories. Their use permits thete mp orary or per-
manent documentation of tech nical information
about theve hicle's operating state, component
loads, maintenance requ irements and tech nical
ev ents or faults.
Depending on thete ch nical equipment, thefo llo w-
ing data are stored:
R operating status of system components, such
as /ll le vels, tyre pressure or battery status
R malfunctions or faults in impor tant system
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag deployment or the inter vention
of stability control systems
R information on events in which theve hicle is
damaged
In cer tain cases, it may be requ ired tostore da ta
th at wo uld ha veotherwise been temp orar y.This
may be the case if theve hicle has de tected a mal-
function, forex ample.
If yo u use services, such as repair services and
maintenance work, stored operational data as well
as theve hicle identi/cation number can be read
out and used. They can be read out byservice net-
wo rkemplo yees, such as workshops and manufac-
turers or third parties, such as breakdown ser v-
ices. The same is true in the case of warranty
claims and quality assurance measures.
In general, there adout is per form ed via the legally
prescribed port forth e diagnostics connection in
th eve hicle. The operational data that are read out
document tech nical states of theve hicle or of indi-
vidual components and assist in the diagnosis of
malfunctions, compliance with warranty obliga-
tions and quality impr ovement. Tothat end, these
data, in particular information about component
loads, tech nical events, malfunctions and other
fa ults may be transmitted along with theve hicle
identi/cation number tothe manufacturer. In addi-
tion, the manufacturer is subject toproduct liabil-
ity. Forth is reason, the manufacturer also uses
operational data from theve hicle, forex ample, for 26 26
General no
tes

re
calls. These data can also be used toexamine
th e customer's warranty and guarantee claims.
Fa ult memories in theve hicle can be reset by a
service outl etor at your requ est as part of repair
or maintenance work.
Conv
Conv enience and inf ot
enience and inf otainment functions
ainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them at
any time.
Depending on theve hicle equipment, this includes
th efo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rol settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this includes
th efo llowing data, forex ample:
R multimedia data, such as music, /lms or pho-
to sfo r playback in an integ rated multimedia
system
R address book data for use in an integ rated
hands-free system or an integ rated navigation
system
R entered navigation destinations
R data on the use of Internet services
These data for con venience and inf otainment func-
tions may be sa ved locally in theve hicle or they
may be located on a device which you ha vecon-
nected totheve hicle, such as a smartphone, USB
0ash drive or MP3 pla yer.Ifyo u ha veentered these
data yourself, you can dele tethem at any time.
This data is transmitted from theve hicle tothird
parties only at your requ est. This applies, in partic-
ular, when you use online services in accordance
with the settings that you ha veselected.
Smar
Smar tphone int tphone int egr
egration (e.g. Andr
ation (e.g. Andr oid A
oid Aut
uto or
o or
Apple CarPlay
Apple CarPlay ®
®
)
)
If yo ur vehicle is equipped appropriatel y,yo u can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them by
means of the control elements integ rated in the
ve hicle. The smartphone's picture and sound can
be output via the multimedia system. Simultane-
ousl y,speci/c items of information are transfer red
to your smartphone. Depending on the type of
integ ration, this includes position data, day/night
mode and other general vehicle statuses. For more information, please consult
theve hicle Operating
Instructions/inf otainment system.
This integ ration allo ws the use of selected smart-
phone apps, such as navigation or music pla yer
apps. There is no additional interaction between
th e smartphone and theve hicle, particular lyactive
access tovehicle data. The type of additional data
processing is de term ined bythe pr ovider of the
app being used. Which settings you can make, if
an y,depends on the speci/c app and the operat-
ing system of your smartphone. Online ser
Online ser
vices
vices W
W
ir
ireless ne
eless ne tw
twor
ork connection
k connection
If yo ur vehicle has a wireless network connection,
data can be exch anged between your vehicle and
ot her systems. The wireless network connection is
made possible bytheve hicle's own transmitter
and receiver or bya mobile end device that you
ha ve brought into theve hicle, forex ample, a
smartphone. Online functions can be used via this
wireless network connection. This includes online
services and applications/apps pr ovided toyouby
th e manufacturer or by other pr oviders.
Manuf
Manuf actur
acturer's o
er's o wn ser
wn ser vices
vices
Re garding the manufacturer's online services, the
individual functions are described bythe manufac-
turer in a suitable place, forex ample, in the Oper-
ating Instructions or on the manufacturer's web-
site, where there leva nt data pr otection informa-
tion is also given. Personal identi/cation data may
be used toprovide online services. Data is
ex ch anged via a secure connection, e.g. the manu-
fa cturer's designated IT systems. Any personal
data which are collected, processed and used,
ot her than forth e pr ovision of services, is done so
ex clusively on the basis of legal permission. This is
th e case, forex ample, for a legally prescribed
emer gency call system, a contractual ag reement
or when consent has been given.
Yo u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva-
te d. This excludes legally prescribed functions and
services, such as an emer gency call system.
Ser
Ser vices of t vices of t hir
hird par
d par ties
ties
If yo u use online services from other pr oviders
(third parties), these services are there sponsibility
of the pr ovider in question and subject tothat pro-
vider's data pr otection conditions and term s of
use. As a general rule, the manufacturer has no
in0uence on the content exch anged. Gene
ral no tes
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