towing Mercury Grand Marquis 1011 Owner's Manuals

Seating and Safety Restraints 89
Seating 89
Safety restraints 97
Airbags 112
Child restraints 125
Tires, Wheels and Loading 143
Tire information 143
Tire inflation 145
Tire Pressure Monitoring System (TPMS) 158
Vehicle loading 163
Trailer towing 170
Recreational towing 173
Driving 174
Starting 174
Brakes 179
Traction Control™ 183
Air suspension 184
Transmission operation 186
Roadside Emergencies 190
Getting roadside assistance 190
Hazard flasher control 191
Fuel pump shut-off switch 192
Fuses and relays 193
Changing tires 201
Wheel lug nut torque 207
Jump starting 208
Wrecker towing 211
Customer Assistance 213
Reporting safety defects (U.S. only) 220
Reporting safety defects (Canada only) 220
Cleaning 221
Table of Contents
2
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Warning symbols on your vehicle
When you see this symbol, it is
imperative that you consult the
relevant section of this guide before
touching or attempting adjustment
of any kind.
Protecting the environment
We must all play our part in
protecting the environment. Correct
vehicle usage and the authorized
disposal of waste, cleaning and
lubrication materials are significant
steps towards this aim. Information in this respect is highlighted in this
guide with the tree symbol.
CALIFORNIA Proposition 65 Warning
WARNING:Engine exhaust, some of its constituents, and
certain vehicle components contain or emit chemicals known to
the State of California to cause cancer and birth defects or other
reproductive harm. In addition, certain fluids contained in vehicles and
certain products of component wear contain or emit chemicals known
to the State of California to cause cancer and birth defects or other
reproductive harm.
PERCHLORATE MATERIAL
Certain components of this vehicle such as airbag modules, seat belt
pretensioners, and button cell batteries may contain Perchlorate Material
– Special handling may apply for service or vehicle end of life disposal.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
BREAKING-IN YOUR VEHICLE
Your vehicle does not need an extensive break-in. Try not to drive
continuously at the same speed for the first 1,000 miles (1,600 km) of
new vehicle operation. Vary your speed frequently in order to give the
moving parts a chance to break in.
Drive your new vehicle at least 1,000 miles (1,600 km) before towing a
trailer. For more detailed information about towing a trailer, refer to
Trailer towingin theTires, Wheels and Loadingchapter.
Introduction
5
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Example only:
Cargo Weight– includes all weight added to the Base Curb Weight,
including cargo and optional equipment. When towing, trailer tongue load
weight is also part of cargo weight.
Tires, Wheels and Loading
165
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

GAW (Gross Axle Weight)– is the total weight placed on each axle
(front and rear) – including vehicle curb weight and all payload.
GAWR (Gross Axle Weight Rating)– is the maximum allowable
weight that can be carried by a single axle (front or rear).These
numbers are shown on the Safety Compliance Certification Label
located on the B-Pillar or the edge of the driver’s door. The total
load on each axle must never exceed its GAWR.
Note:For trailer towing information refer toTrailer towingfound in
this chapter or theRV and Trailer Towing Guideprovided by your
authorized dealer.
GVW (Gross Vehicle Weight)– is the Vehicle Curb Weight + cargo +
passengers.
GVWR (Gross Vehicle Weight Rating)– is the maximum allowable
weight of the fully loaded vehicle (including all options, equipment,
passengers and cargo).The GVWR is shown on the Safety
Compliance Certification Label located on the B-Pillar or the
edge of the driver’s door. The GVW must never exceed the GVWR.
Tires, Wheels and Loading
166
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

GCW (Gross Combined Weight)– is the weight of the loaded vehicle
(GVW) plus the weight of the fully loaded trailer.
GCWR (Gross Combined Weight Rating)– is the maximum allowable
weight of the vehicle and the loaded trailer – including all cargo and
passengers – that the vehicle can handle without risking damage.
(Important: The towing vehicles’ braking system is rated for operation at
GVWR, not at GCWR. Separate functional brakes should be used for safe
control of towed vehicles and for trailers where the GCW of the towing
vehicle plus the trailer exceed the GVWR of the towing vehicle.The
GCW must never exceed the GCWR.
Maximum Loaded Trailer Weight– is the highest possible weight of a
fully loaded trailer the vehicle can tow. It assumes a vehicle with only
mandatory options, no cargo (internal or external), a tongue load of
10–15% (conventional trailer), and driver only (150 lb. [68 kg]).Consult
your authorized dealer (or theRV and Trailer Towing Guide
provided by your authorized dealer) for more detailed
information.
WARNING:Do not exceed the GVWR or the GAWR specified on
the Safety Compliance Certification Label.
WARNING:Do not use replacement tires with lower load
carrying capacities than the original tires because they may
lower the vehicle’s GVWR and GAWR limitations. Replacement tires
with a higher limit than the original tires do not increase the GVWR
and GAWR limitations.
WARNING:Exceeding any vehicle weight rating limitation could
result in serious damage to the vehicle and/or personal injury.
Tires, Wheels and Loading
168
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Steps for determining the correct load limit:
1. Locate the statement “The combined weight of occupants and cargo
should never exceed XXX kg or XXX lbs.” on your vehicle’s placard.
2. Determine the combined weight of the driver and passengers that will
be riding in your vehicle.
3. Subtract the combined weight of the driver and passengers from XXX
kg or XXX lbs.
4. The resulting figure equals the available amount of cargo and luggage
load capacity. For example, if the “XXX” amount equals 1,400 lbs. and
there will be five 150 lb. passengers in your vehicle, the amount of
available cargo and luggage load capacity is 650 lbs. (1400–750 (5 x 150)
= 650 lb.). In metric units (635–340 (5 x 68) = 295 kg.)
5. Determine the combined weight of luggage and cargo being loaded on
the vehicle. That weight may not safely exceed the available cargo and
luggage load capacity calculated in Step 4.
6. If your vehicle will be towing a trailer, load from your trailer will be
transferred to your vehicle. Consult this manual to determine how this
reduces the available cargo and luggage load capacity of your vehicle.
The following gives you a few examples on how to calculate the available
amount of cargo and luggage load capacity:
•Another example for your vehicle with 1,400 lb. (635 kg) of cargo and
luggage capacity. You decide to go golfing. Is there enough load
capacity to carry you, 4 of your friends and all the golf bags? You and
four friends average 220 lb. (99 kg) each and the golf bags weigh
approximately 30 lb. (13.5 kg) each. The calculation would be: 1,400 -
(5 x 220) - (5 x 30) = 1,400 - 1,100 - 150 = 150 lb. Yes, you have
enough load capacity in your vehicle to transport four friends and
your golf bags. In metric units, the calculation would be: 635 kg - (5 x
99 kg) - (5 x 13.5 kg) = 635 - 495 - 67.5 = 72.5 kg.
•A final example for your vehicle with 1,400 lb. (635 kg) of cargo and
luggage capacity. You and one of your friends decide to pick up
cement from the local home improvement store to finish that patio
you have been planning for the past 2 years. Measuring the inside of
the vehicle with the rear seat folded down, you have room for
12-100 lb. (45 kg) bags of cement. Do you have enough load capacity
to transport the cement to your home? If you and your friend each
weigh 220 lb. (99 kg), the calculation would be: 1,400 - (2 x 220) -
(12 x 100) = 1,400 - 440 - 1,200 = - 240 lb. No, you do not have
enough cargo capacity to carry that much weight. In metric units, the
Tires, Wheels and Loading
169
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

calculation would be: 635 kg - (2 x 99 kg) - (12 x 45 kg) = 635 - 198 -
540 = -103 kg. You will need to reduce the load weight by at least
240 lb. (104 kg). If you remove 3-100 lb. (45 kg) cement bags, then
the load calculation would be:
1,400 - (2 x 220) - (9 x 100) = 1,400 - 440 - 900 = 60 lb. Now you
have the load capacity to transport the cement and your friend home.
In metric units, the calculation would be: 635 kg - (2 x 99 kg) - (9 x
45 kg) = 635 - 198 - 405 = 32 kg.
The above calculations also assume that the loads are positioned in your
vehicle in a manner that does not overload the Front or the Rear Gross
Axle Weight Rating specified for your vehicle on the Safety Compliance
Certification Label found on the edge of the driver’s door.
TRAILER TOWING
Trailer towing puts additional loads on your vehicle’s engine,
transmission, axle, brakes, tires and suspension. For your safety and to
maximize vehicle performance, be sure to use the proper equipment
while towing.
Note:Long wheel based vehicles are NOT rated for towing.
Follow these guidelines to ensure safe towing:
•Do not tow a trailer until your vehicle has been driven at least
1,000 miles (1,600 km).
•Consult your local motor vehicle laws for towing a trailer.
•Refer to the instructions included with towing accessories for the
proper installation and adjustment specifications.
•Thoroughly prepare your vehicle for towing. Refer toPreparing to
towin this chapter.
•Stay within your vehicle’s load limits.
•Use extra caution when driving while trailer towing. Refer toDriving
while you towin this chapter.
•Service your vehicle more frequently if you tow a trailer. Refer to
Special operating conditionsin your scheduled maintenance.
Your loaded trailer should weigh no more than 1,500 lb (680 kg). The
GCW of your vehicle and trailer should not exceed 6,600 lb (2,993 kg).
For load specification terms found on the label and instructions on
calculating your vehicle’s load, refer toVehicle loading - with and
without a trailerin this chapter. Remember to figure in the tongue load
of your loaded vehicle when figuring the total weight.
Tires, Wheels and Loading
170
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

WARNING:Do not exceed the GVWR or the GAWR specified on
the certification label.
WARNING:Towing trailers beyond the maximum recommended
gross trailer weight exceeds the limit of the vehicle and could
result in engine damage, transmission damage, structural damage, loss
of vehicle control, vehicle rollover and personal injury.
Preparing to tow
Use the proper equipment for towing a trailer and make sure it is
properly attached to your vehicle. Contact your authorized dealer or a
reliable trailer dealer as soon as possible if you require assistance.
Hitches
Do not use a hitch that clamps onto the vehicle’s bumper; use a
load-carrying hitch. You must distribute the load in your trailer so that
10–15% of the total weight of the trailer is on the tongue.
Safety chains
Always connect the trailer’s safety chains to the frame or hook retainers
of the vehicle hitch. To connect the trailer’s safety chains, cross the
chains under the trailer tongue and allow slack for turning corners.
If you use a rental trailer, follow the instructions that the rental agency
gives to you.
Do not attach safety chains to the bumper.
Trailer brakes
Electric brakes and manual, automatic or surge-type trailer brakes are
safe if installed properly and adjusted to the manufacturer’s
specifications. The trailer brakes must meet local and Federal
regulations.
WARNING:Do not connect a trailer’s hydraulic brake system
directly to your vehicle’s brake system. Your vehicle may not
have enough braking power and your chances of having a collision
greatly increase.
The braking system of the tow vehicle is rated for operation at the
GVWR not GCWR.
Tires, Wheels and Loading
171
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Trailer lamps
Trailer lamps are required on most towed vehicles. Make sure all running
lights, brake lights, turn signals and hazard lights are working. Contact
your authorized dealer or trailer rental agency for proper instructions
and equipment for hooking-up trailer lamps.
Driving while you tow
When towing a trailer:
•Do not drive faster than 70 mph (113 km/h) during the first 500 miles
(800 km) of trailer towing and don’t make full-throttle starts.
•Turn off the speed control. The speed control may shut off
automatically when you are towing on long, steep grades.
•Use a lower gear to eliminate excessive shifting and assist in
transmission cooling. For additional information, refer toAutomatic
transmission operationin theDrivingchapter.
•Allow more distance for stopping with a trailer attached; anticipate
stops and brake gradually.
Trailer towing tips
•Practice turning, stopping and backing-up before starting on a trip to
get the feel of the vehicle-trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
•To aid in engine/transmission cooling and A/C efficiency during hot
weather while stopped in traffic, place the gearshift lever in P (Park).
•After you have traveled 50 miles (80 km), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
•If you are driving down a long or steep hill, shift to a lower gear. Do
not apply the brakes continuously, as they may overheat and become
less effective.
•If you will be towing a trailer frequently in hot weather, hilly
conditions, at GCWR, or any combination of these factors, consider
refilling your rear axle with synthetic gear lube if not already so
equipped. Refer to theMaintenance and Specificationschapter for
the lubricant specification. Remember that regardless of the rear axle
lube used, do not tow a trailer for the first 1,000 miles (1,600 km) of a
new vehicle, and that the first 500 miles (800 km) of towing be done
at no faster than 70 mph (113 km/h) with no full throttle starts.
•Vehicles with trailers should not be parked on a grade. If you must
park on a grade, place wheel chocks under the trailer’s wheels.
Tires, Wheels and Loading
172
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Launching or retrieving a boat
Disconnect the wiring to the trailer before backing the trailer
into the water. Reconnect the wiring to the trailer after the
trailer is removed from the water.
When backing down a ramp during boat launching or retrieval:
•Do not allow the static water level to rise above the bottom edge of
the rear bumper.
•Do not allow waves to break higher than 6 in (15 cm) above the
bottom edge of the rear bumper.
Exceeding these limits may allow water to enter vehicle components:
•Causing internal damage to the components.
•Affecting driveability, emissions and reliability.
Replace the rear axle lubricant any time the axle has been submerged in
water. Rear axle lubricant quantities are not to be checked or changed
unless a leak is suspected or repair required.
RECREATIONAL TOWING
Follow these guidelines if you have a need for recreational (RV) towing.
An example of recreational towing would be towing your vehicle behind
a motor home.
In case of a roadside emergency with a disabled vehicle, please refer to
Wrecker towingin theRoadside Emergencieschapter.
These guidelines are designed to prevent damage to your vehicle.
Do not tow your vehicle with any wheels on the ground, as vehicle or
transmission damage may occur. It is recommended to tow your vehicle
with all four (4) wheels off the ground such as when using a car-hauling
trailer. Otherwise, no recreational towing is permitted.
Tires, Wheels and Loading
173
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)