NISSAN MURANO HYBRID 2016 3.G Roadside Assistance Guide

2016 Murano HYBRID
Roadside Assistance Guide

Foreword
This
manual describes roadside assistance operations and important safetyrelated warnings and
cautions for this vehicle.
This vehicle is equipped with a high-voltage battery pack. Failure to follow recommended practices
during emergency responses will cause death or serious personal injury.
Please read this manual in advance in order to understand the features of this vehicle and to help you deal
with roadside assistance operations involving this vehicle. Follow the procedures in order to help assure
a safe and successful roadside assistance operation.
This manual is periodically updated. If you are not viewing this manual on the Nissan web site, we urge you
to go to www.nissanusa.com orwww.nissan-techinfo.com to make sure you have the most recent version of
this

manual.
NISSAN EMERGENCY CONTACT INFORMATION • Nissan Consumer Affairs: 1-800-647-7261 (US) or 1-800-387-0122 (Canada)
• Hours of operation are 8am - 5pm (Monday-Friday) Eastern, Central and Pacific time zones
IMPORTANT INFORMATION ABOUT THIS MANUAL
You may see various symbols in this manual. They have the following meanings: DANGER
This symbol is used to inform you of an operation which will result in death or serious
personal

injury if instructions are not followed.
Example: Touching high-voltage components without using the appropriate protective
equipment will result in electrocution. PPE must always be worn when touching or
working on high-voltage components. This symbol is used to inform you of an operation which may cause death or serious
personal

injury if instructions are not followed. This symbol is used to inform you of an operation which may cause personal injury or
component

damage if instructions are not followed.
Please note that there may be differences between this manual and the vehicle specification due to
specification changes.
RAG–2

Table of Contents
FOREWORD
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
NISSAN EMERGENCY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
IMPORTANT INFORMATION ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
1. ABOUT THE MURANO HYBRID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–5
1-1 MURANO HYBRID IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–61-1.1 EXTERIOR AND ENGINE COMPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6
1-1.2 INTERIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–7
1-2 VEHICLE IDENTIFICATION NUMBER (VIN) LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–8
1-3 WARNING AND INDICATOR LAMP INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9
2. BASIC HIGH-VOLTAGE SYSTEM AND 12-VOLT SYSTEM INFORMATION . . . . . . . . . . . . . . . RAG–10 2-1 BATTERY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10 2-1.1 12-VOLT BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.2 HIGH-VOLTAGE BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-2 HIGH-VOLTAGE-RELATED AND 12-VOLT-RELATED COMPONENT LOCATIONS AND DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11
2-3 HIGH-VOLTAGE BATTERY PACK SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12
2-4 HIGH-VOLTAGE SAFETY MEASURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13 2-4.1 WARNING LABELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13
3. ROADSIDE ASSISTANCE RESPONSE STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15 3-1 PREPARATION ITEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16 3-1.1
PERSONAL PROTECTIVE EQUIPMENT (PPE) PROTECTIVE WEAR CONTROL. . . RAG–17
3-1.2 DAILY INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-1.3 INSULATED TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-2 INDICATIONS THE HIGH-VOLTAGE SYSTEM IS ON . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-3 VEHICLE IMMOBILIZATION AND STABILIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18
3-4 TURNING OFF THE IGNITION SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–19
3-5 WATER SUBMERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–19
3-6 VEHICLE FIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–20
3-7 HIGH-VOLTAGE BATTERY DAMAGE AND FLUID LEAKS . . . . . . . . . . . . . . . . . . . . . . . . RAG–20
RAG–3

4. ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . RAG–22
4-1 JUMP STARTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22 4-1.1 JUMP STARTING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23
4-1.2 SHIFT SELECTOR LEVER LOCK RELEASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–24
4-2 TOOLS INSTALLED IN THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–25
4-3 TOWING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–25 4-3.1 VEHICLE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–25
4-3.2 TOWING GUIDELINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–26
4-3.3 USE OF VEHICLE EQUIPPED HOOKS FOR RECOVERY OPERATIONS . . . . . . . RAG–27
4-4 JACKING UP THE VEHICLE AND CHANGING A TIRE . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–28
5. STORING THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–31 5-1 DANGER SIGN EXAMPLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–31
5-2 REMOVING THE SERVICE PLUG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–33
RAG–4

1. About the Murano HYBRID
This
hybrid electric vehicle (HEV) uses two types of batteries. One is a 12-volt battery that is the same as
the battery in vehicles powered by internal combustion engines. The 12-volt battery is located in the front of
the vehicle on the left side of the engine compartment. The other is the high-voltage battery for the traction
motor which propels the vehicle. The high-voltage battery is located under the center console between the
driver’s and passenger’s seats with service plug access through the center console area storage bin.
When the high-voltage battery level is low, engine output is used to generate power from the traction motor
and charge the high-voltage battery. Additionally, the vehicle system can recharge the high-voltage battery
by converting driving force into electricity while the vehicle is decelerating or being driven downhill. This is
called regenerative charging.
RAG–5

1-1 MURANO HYBRID IDENTIFICATION
1-1.1
Exterior and Engine Compartment AAYIA0423ZZ
RAG–6

1-1.2 Interior
Interior
components referenced in this manual are as follows:
1. Assist charge gauge 2. Energy flow display *1 3. READY indicator (green)
4. Hood release handle 5. Ignition switch and ON indicator lamp (orange) 6. Energy flow display *1
*1: This screen may not be displayed due to customer settings. Only one of these screens will display
energy flow depending on vehicle optional equipment. 1
2 3
6
54
AAYIA0424ZZ
RAG–7

1-2 Vehicle Identification Number (VIN) LayoutIn exterior appearance the Murano HYBRID is nearly identical to the conventional Nissan Murano series vehicles.
The vehicle identification number can be located as follows:
Example VIN : 5N1
CZ2MG4GN052129
The Murano HYBRID is identified by the 4th alphanumeric character: C
C = Murano HYBRID
1. VIN plate (visible through windshield) 2. Vehicle certification label (lower center pillar)1 2
AAYIA0435ZZ
RAG–8

1-3 Warning and Indicator Lamp Information
1. Hybrid System Warning Lamp
(Orange) 2. Master Warning Lamp
(Orange or Red)3. READY Indicator (Green)Lamp Name
Icon Description
READ
Y Indicator
(Green) This lamp is on when the high-voltage system is powered
up

and the vehicle is ready to drive.
Master Warning Lamp
(Orange or Red) This lamp is on when another warning lamp or message is
displayed

in the instrument cluster.
Hybrid System
Warning Lamp *1
(Orange) This lamp is on or blinking when:
•

Malfunction has occurred in the hybrid control system
and/or
• High-voltage leak to vehicle chassis and/or
• Emergency shut-off system has been activated. The shut-off system activates in the following conditions:
– Front and side collisions in which the air bags are deployed.
– Certain rear collisions.
– Certain high-voltage system malfunctions.
*1: When this lamp is ON, the READY Indicator will turn OFF. 1
0
2
3
4
5
6
7
8
PWR km/h
MPH
RPMx1000 20
0 0
0
20
40
60
80
180
200
220
240
260
100

160
120 140
1
2
40
60
80
100
120
140
160 1 2 3
AAYIA0426ZZ
RAG–9

2. Basic High-voltage System and 12-volt System Information
2-1
Battery Information
The Murano HYBRID utilizes two batteries in order to supply both high and low voltage.
2-1.1 12-Volt Battery • The Murano HYBRID contains a conventional lead-acid12-volt battery.
• The 12-volt battery is located in the front of the vehicle on the left side of the engine compartment.
• The 12-volt battery is charged by the high-voltage battery through the DC/DC converter. : Vehicle front
2-1.2
High-voltage Battery
• The Murano HYBRID contains a high-voltage battery.
• The high-voltage battery is mounted under the center console and enclosed in a metal case.
• The high-voltage battery stores approximately 144 volts DC.
• A vent hose is provided to exhaust gasses outside the vehicle, if necessary.
• Air for battery cooling is drawn in from the front of the center console, under the instrument panel, and is vented
into the RH side B-pillar with the use of a fan located under
the passenger seat.
The high-voltage battery supplies power to the following: • High-voltage harnesses
• DC/DC converter
• Traction motor inverter
• Traction motor AAYIA0465ZZ
AAYIA0444ZZ
RAG–10