Ram 2500 2020 Owner's Manual

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VOICE RECOGNITION QUICK TIPS
Introducing Uconnect
Start using Uconnect Voice Recognition (VR)
with these helpful quick tips. It provides the key
Voice Commands and tips you need to know to
control your Uconnect system.
If you see the NAV icon on the bottom bar, or in
the Apps menus, of your touchscreen, you have
the Uconnect 4C NAV With 8.4-inch Display or
the Uconnect 4C NAV With 12-inch Display
system. If not, you have a Uconnect 4C With
8.4-inch Display system.
Get Started
All you need to control your Uconnect system
with your voice are the buttons on your steering
wheel.

1. Visit
UconnectPhone.com
to check mobile
device and feature compatibility and to
find phone pairing instructions.

2. Reduce background noise. Wind noise and passenger conversations are examples of
noise that may impact recognition. 3. Speak clearly at a normal pace and volume
while facing straight ahead. The micro -
phone is located in the headliner and aimed
at the driver.
4. Each time you give a Voice Command, you must first push either the VR or Phone
button, wait until after the beep, then say
your Voice Command.
5. You can interrupt the help message or system prompts by pushing the VR or Phone
button and saying a Voice Command from
current category.

Uconnect Voice Command Buttons

Basic Voice Commands
The basic Voice Commands below can be given
at any point while using your Uconnect system.
Push the VR button on the steering wheel.
After the beep, say:
“Cancel ” to stop a current voice session
“Help ” to hear a list of suggested Voice
Commands
“ Repeat ” to listen to the system prompts
again
Notice the visual cues that inform you of your
voice recognition system’s status. Cues appear
on the top of the touchscreen.

Uconnect 3 With 5-inch Display

1 — Push To Begin Radio Or Media Functions
2 — Push To Initiate, Answer, End A Phone Call, Or
Send/Receive A Text
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Uconnect 4/4C/4C NAV With 8.4-inch Display
Uconnect 4C NAV With 12-inch Display

Radio
Use your voice to quickly get to the AM, FM or
SiriusXM® Satellite Radio stations you would
like to hear. (Subscription or included Siri-
usXM® Satellite Radio trial required.)
Push the VR button on the steering wheel.
After the beep, say:
“ Tune to ninety-five-point-five FM”
“Tune to Satellite Channel Hits 1”
TIP:
At any time, if you are not sure of what to say or
want to learn a Voice Command, push the VR
button on the steering wheel and say “ Help.”
The system provides you with a list of
commands.
Media
Uconnect offers connections via USB, Blue -
tooth® and auxiliary ports (if equipped). Voice
operation is only available for connected USB
and AUX devices.

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Push the VR button on the steering wheel.
After the beep, say one of the following
commands and follow the prompts to switch
your media source or choose an artist.
“Change source to Bluetooth®”
“Change source to AUX”
“Change source to USB”
“Play artist Beethoven”; “ Play album
Greatest Hits”; “ Play song Moonlight
Sonata”; “ Play genre Classical”
TIP:
Press the Browse button on the touchscreen to
see all of the music on your USB device. Your
Voice Command must match exactly how the
artist, album, song and genre information is
displayed.
Phone
Making and answering hands-free phone calls
is easy with Uconnect. When the Phonebook
button is illuminated on your touchscreen, your
system is ready. Check UconnectPhone.com for
mobile phone compatibility and pairing instruc -
tions. Push the Phone button . After the beep, say
one of the following commands:
“
Call John Smith”
“Dial 123-456-7890 and follow the system
prompts”
“ Redial (call previous outgoing phone
number)”
“ Call back (call previous incoming phone
number)”
TIP:
When providing a Voice Command, push the
Phone button and say “ Call,” then
pronounce the name exactly as it appears in
your phone book. When a contact has multiple
phone numbers, you can say “ Call John Smith
work .”
Voice Text Reply — If Equipped
Uconnect announces incoming text messages.
Push the VR button on the steering wheel or
Phone button (if enabled) and say “ Listen.”
(Must have compatible mobile phone paired to
Uconnect system.)
1. Once an incoming text message is read to
you, push the VR button
on the steering
wheel or Phone button (if enabled). After
the beep, say: “ Reply
.”

2. Listen to the Uconnect prompts. After the beep, repeat one of the predefined
messages and follow the system prompts.
PRE-DEFINED VOICE TEXT REPLY RESPONSES
Yes. Stuck in
traffic. See you later.
No. Start without
me. I’ll be late.
Okay. Where are
you? I will be 5 10, 15, 20,
25, 30, 45,
60> minutes late.
Call me.
Are you there
yet?
I’ll call you later. I need
directions. See you in 5

minutes.
I’m on my
way. Can’t talk
right now.
I’m lost. Thanks.
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NOTE:
Only use the numbering listed, otherwise the
system does not transpose the message.
TIP:
Your mobile phone must have the full imple-
mentation of the Message Access Profile (MAP)
to take advantage of this feature. For details
about MAP, visit UconnectPhone.com .
Apple® iPhone® iOS 6 or later supports reading
incoming text messages only. For further infor -
mation on how to enable this feature on your
Apple® iPhone®, refer to your iPhone’s® “User
Manual”.
TIP:
Voice Text Reply is not compatible with
iPhone®, but if your vehicle is equipped with
Siri® Eyes Free, you can use your voice to send
a text message.
Climate (4C/4C NAV)
Adjust vehicle temperatures hands-free and
keep everyone comfortable while you keep
moving ahead. (If vehicle is equipped with
climate control.) Push the VR button on the steering wheel.
After the beep, say one of the following
commands:
“
Set driver temperature to 70 degrees ”
“Set passenger temperature to 70 degrees ”
TIP:
Voice Command for Climate may only be used
to adjust the interior temperature of your
vehicle. Voice Command will not work to adjust
the heated seats or steering wheel if equipped.
Navigation (4C NAV)
The Uconnect navigation feature helps you save
time and become more productive when you
know exactly how to get to where you want to go.

1. To enter a destination, push the VR button
on the steering wheel. After the beep,
say: “ Find address
800 Chrysler Drive
Auburn Hills, Michigan.”

2. Then follow the system prompts.
TIP:
To start a POI search, push the VR button on
the steering wheel. After the beep, say: “ Find
nearest coffee shop.”
Siri® Eyes Free — If Equipped
Siri lets you use your voice to send text
messages, select media, place phone calls and
much more. Siri uses your natural language to
understand what you mean and responds back
to confirm your requests. The system is
designed to keep your eyes on the road and
your hands on the wheel by letting Siri help you
perform useful tasks.
To enable Siri, push and hold, then release the
Uconnect Voice Recognition (VR) button on the
steering wheel. After you hear a double beep
you can ask Siri to play podcasts and music, get
directions, read text messages and many other
useful requests.
Using Do Not Disturb
With Do Not Disturb, you can disable notifica -
tions from incoming calls and texts, allowing
you to keep your eyes on the road and hands on
the wheel. For your convenience, there is a
counter display to keep track of your missed
calls and text messages while you were using
Do Not Disturb.
Do Not Disturb can automatically reply with a
text message, a call, or both, when declining an
incoming call and send it to voicemail.

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Automatic reply messages can be:
“I am driving right now, I will get back to you
shortly”.
Create a custom auto reply message up to
160 characters.
While in Do Not Disturb, Conference Call can be
selected so you can still place a second call
without being interrupted by incoming calls.
NOTE:
Only the beginning of your custom message
will be seen on the touchscreen.
Reply with text message is not compatible
with iPhones®.
Auto reply with text message is only available
on phones that support Bluetooth® MAP.
Android Auto™ — If Equipped
NOTE:
Feature availability depends on your carrier and
mobile phone manufacturer. Some Android
Auto™ features may or may not be available in
every region and/or language. Android Auto™ allows you to use your voice to
interact with Android’s™ best-in-class speech
technology through your vehicle’s voice recogni
-
tion system, and use your smartphone’s data
plan to project your Android™-powered smart -
phone and a number of its apps onto your Ucon -
nect touchscreen. Connect your Android™ 5.0
(Lollipop) or higher to one of the media USB
ports, using the factory-provided USB cable, and
press the new Android Auto™ icon that replaces
your “Phone” icon on the main menu bar to
begin Android Auto™. Push and hold the VR
button on the steering wheel, or press and hold
the “Microphone” icon within Android Auto™, to
activate Android’s™ VR, which recognizes
natural voice commands, to use a list of your
smartphone’s features:
Maps
Music
Phone
Text Messages
Additional Apps
Refer to your Uconnect Owner’s Manual Supple -
ment for further information. NOTE:
Requires compatible smartphone running
Android™ 5.0 (Lollipop) or higher and download
app on Google Play. Android™, Android Auto™,
and Google Play are trademarks of Google Inc.
Apple CarPlay® — If Equipped
NOTE:
Feature availability depends on your carrier and
mobile phone manufacturer. Some Apple
CarPlay® features may or may not be available
in every region and/or language.
Apple CarPlay® allows you to use your voice to
interact with Siri through your vehicle’s voice
recognition system, and use your smartphone
to project your iPhone® and many apps onto
your Uconnect touchscreen (smartphone’s data
plan will be used for certain apps). Connect your
iPhone® 5 or higher to one of the media USB
ports, using the Apple® factory-provided Light
-
ning cable, and press the new Apple CarPlay®
icon that replaces your Phone icon on the main
menu bar to begin Apple CarPlay®. Push and
hold the VR button on the steering wheel, or
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press and hold the Home button within Apple
CarPlay®, to activate Siri, which recognizes
natural voice commands to use certain
iPhone’s® features such as:
Phone
Music
Messages
Maps
Additional Apps
Refer to your Uconnect Owner’s Manual Supple -
ment for further information.
NOTE:
Requires compatible iPhone®. See dealer for
phone compatibility. Data plan rates apply.
Vehicle user interface is a product of Apple®.
Apple CarPlay® is a trademark of Apple® Inc.
iPhone® is a trademark of Apple® Inc., regis -
tered in the US and other countries. Apple®
terms of use and privacy statements apply.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interfer -
ence, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop -
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouil -
lage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en comprom
-
ettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cual -
quier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar
and Uconnect are registered trademarks and
Mopar Owner Connect is a trademark of FCA US
LLC. Android™ is a trademark of Google Inc. Siri -
usXM® and all related marks and logos are
trademarks of SiriusXM® Radio Inc.

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Uconnect System Support:
US residents visit www.DriveUconnect.com
or call: 1-877-855-8400 (24 hours a day 7
days a week)
Canadian residents visit www.DriveUcon-
nect.ca or call: 1-800-465-2001 (English) or
1-800-387-9983 (French) SiriusXM Guardian™ services support:
US residents visit www.siriusxm.com/
guardian
or call: 1-844-796-4827
Canadian residents visit www.siriusxm.ca/
guardian or call: 1-877-324-9091
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CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi-
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho
-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an autho -
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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CUSTOMER ASSISTANCE537
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
Puerto Rico And US Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficul -
ties, the manufacturer has installed special
TDD (Telecommunication Devices for the Deaf)
equipment at its customer center. Any hearing
or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY)
in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that
require assistance can use the special needs
relay service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice
callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
Service Contract
You may have purchased a service contract for
a vehicle to help protect you from the high cost
of unexpected repairs after the manufacturer's
New Vehicle Limited Warranty expires. The
Mopar Vehicle Protection plans are the ONLY
vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle’s
warranty. If you purchased a Mopar Vehicle
Protection Plan, you will receive Plan Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date.
If you have any questions about the service
contract, call the manufacturer's Service
Contract National Customer Hotline at
1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty
expires, please refer to the contract documents,
and contact the person listed in those docu
-
ments.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major invest -
ment in facilities, tools, and training to assure
that you are absolutely delighted with the
ownership experience. You will be pleased with
their sincere efforts to resolve any warranty
issues or related concerns.
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538CUSTOMER ASSISTANCE
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable
to this vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories
are available from an authorized dealer. They
are recommended for your vehicle in order to
help keep the vehicle operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington,
D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi -
tion to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://
www.safercar.gov ; or write to: Adminis -
trator, NHTSA, 1200 New Jersey Avenue,
SE., West Building, Washington, D.C.
20590. You can also obtain other infor -
mation about motor vehicle safety from
http://www.safercar.gov .
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department immedi -
ately. Canadian customers who wish to
report a safety defect to the Canadian
government should contact Transport
Canada, Motor Vehicle Defect Investiga -
tions and Recalls at 1-800-333-0510 or
go to http://www.tc.gc.ca/roadsafety/ .
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit,
chemicals known to the State of California to
cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals
known to the State of California to cause
cancer and birth defects, or other
reproductive harm.

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