service schedule Ram 2500 2020 Owner's Manual

8
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ................................................................ 371
EVENT DATA RECORDER (EDR) ....................... 371
BULB REPLACEMENT ........................................ 372 Replacement Bulbs ...................................372
Replacing Exterior Bulbs ...........................374
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GAS ENGINE ....... 380Maintenance Plan — Gasoline Engine......380
Heavy Duty Use Of The Vehicle ................. 384
SCHEDULED SERVICING— DIESEL ENGINE .... 384
Oil Change Indicator System — Cummins
Diesel ..........................................................385 Perform Service Indicator — Cummins
Diesel ..........................................................385
Maintenance Plan — Cummins Diesel
Engine ........................................................ 386
ENGINE COMPARTMENT .................................. 391
6.4L Engine ...............................................391
6.7L Diesel Engine — Six-Speed 68RFE ..392
6.7L Diesel Engine — Six-Speed
AS69RC HD ................................................393 Checking Oil Level — Gas Engine .............394
Checking Oil Level — Diesel Engine ..........394
Adding Washer Fluid..................................394
Maintenance-Free Battery .......................395
Pressure Washing ......................................395 DEALER SERVICE ..............................................396
Engine Oil .................................................. 396
Engine Oil Filter .......................................... 398
Engine Air Cleaner Filter............................ 398
Air Conditioner Maintenance .................... 400
Accessory Drive Belt Inspection ............... 403
Draining Fuel/Water Separator Filter —
Diesel Engine ............................................ 403 Engine Mounted Fuel Filter Replacement —
Diesel Engine ............................................. 405 Underbody Mounted Fuel Filter
Replacement — Diesel Engine .................. 406 Priming If The Engine Has Run Out Of
Fuel — Diesel Engine ................................. 407 Intervention Regeneration Strategy —
Message Process Flow ............................. 407 Diesel Exhaust Fluid .................................. 408
Body Lubrication ........................................ 408
Windshield Wiper Blades .......................... 409
Exhaust System ........................................ 410
Cooling System ......................................... 411
Charge Air Cooler — Inter-Cooler .............. 415
Brake System ............................................ 415
Automatic Transmission............................ 416
Rear Axle And 4x4 Front Driving Axle Fluid
Level .......................................................... 418 Transfer Case ............................................ 419
Noise Control System Required
Maintenance & Warranty ......................... 419 HOISTING ........................................................... 422
TIRES ................................................................... 422
Tire Safety Information.............................. 422
Tires — General Information .................... 428
Tire Types ................................................... 432
Spare Tires — If Equipped ......................... 433
Wheel And Wheel Trim Care ..................... 434
Tire Chains And Traction Devices ............ 435
Tire Rotation Recommendations ............. 436
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................................... 438
Treadwear .................................................. 438
Traction Grades ......................................... 438
Temperature Grades ................................. 438
STORING THE VEHICLE ..................................... 439
BODYWORK ........................................................ 439
Protection From Atmospheric Agents....... 439
Body And Underbody Maintenance .......... 439
Preserving The Bodywork.......................... 440
INTERIORS ......................................................... 442
Seats And Fabric Parts .............................. 442
Plastic And Coated Parts........................... 442
Leather Parts ............................................. 443
Glass Surfaces .......................................... 443

20_DJD2_OM_EN_USC_t.book Page 8

380
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GAS ENGINE
Your vehicle is equipped with an automatic oil
change indicator system. The oil change indi-
cator system will remind you that it is time to
take your vehicle in for scheduled maintenance.
Based on engine operation conditions, the oil
change indicator message will illuminate. This
means that service is required for your vehicle.
Operating conditions such as frequent
short-trips, trailer tow, extremely hot or cold
ambient temperatures, and E85 fuel usage will
influence when the “Oil Change Required”
message is displayed. Severe Operating Condi-
tions can cause the change oil message to illu -
minate as early as 3,500 miles (5,600 km)
since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles
(805 km).
Your authorized dealer will reset the oil change
indicator message after completing the sched -
uled oil change.
If a scheduled oil change is performed by
someone other than your authorized dealer, the
message can be reset by referring to the steps described under “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel”.
NOTE:
Under no circumstances should oil change
intervals exceed 8,000 miles (13,000 km),
12 months or 350 hours of engine run time,
whichever comes first. The 350 hours of engine
run or idle time is generally only a concern for
fleet customers.
Severe Duty All Models
NOTE:
Change Engine Oil at 4,000 miles (6,500 km) or
350 hours of engine run time if the vehicle is
operated in a dusty and off road environment or
is operated predominantly at idle, or only very
low engine RPM. This type of vehicle use is
considered Severe Duty.
Once A Month Or Before A Long Trip:
Check engine oil level
Check windshield washer fluid level
Check tire pressure and look for unusual
wear or damage. Rotate tires at the first sign
of irregular wear, even if it occurs before the
oil indicator system turns on.
Check the fluid levels of the coolant reservoir,
brake master cylinder, power steering and
automatic transmission (six-speed only) and
fill as needed
Check function of all interior and exterior
lights
Maintenance Plan — Gasoline Engine
Required Maintenance
Refer to the Maintenance Plan on the following
pages for required maintenance. More frequent
maintenance may be needed in severe condi
-
tions, such as dusty areas and very short trip
driving. In some extreme conditions, additional
maintenance not specified in the maintenance
schedule may be required.

20_DJD2_OM_EN_USC_t.book Page 380

384SERVICING AND MAINTENANCE
Heavy Duty Use Of The Vehicle
Change engine oil at 4,000 miles (6,500 km) or
350 hours of engine run time if the vehicle is
operated in a dusty and off road environment or
is operated predominately at idle or only very
low engine RPM. This type of vehicle use is
considered Severe Duty.
SCHEDULED SERVICING— DIESEL ENGINE
Required Maintenance Intervals
Refer to the maintenance plan on the following
pages for the required maintenance intervals.
More frequent maintenance may be needed in
severe conditions, such as dusty areas and very
short trip driving. In some extreme conditions,
additional maintenance not specified in the
maintenance schedule may be required.
At Each Stop For Fuel
Check the engine oil level at least 30 minutes
after a fully warmed engine is shut off. Checking
the oil level while the vehicle is on level ground
will improve the accuracy of the oil level
reading. Add oil only when the level is at or
below the ADD or MIN mark. Once A Month

Inspect the batteries, and clean and tighten
the terminals as required.
Check the fluid levels of the coolant reservoir,
brake master cylinder, and automatic trans-
mission, and add as needed.
At Each Oil Change
Change the engine oil filter.
Inspect the exhaust system.
Inspect engine air filter. Replace the engine
air filter cleaner, if necessary.
Inspect the CV/Universal joints.
Check the coolant level, hoses, and clamps.
Inspect front end, and lubricate — If equipped
with serviceable fittings.
Inspect and replace the Evaporative System
Fresh Air Filter as necessary, replacement
may be more frequent if vehicle is operated
in extreme dusty conditions.
WARNING!
You can be badly injured working on or
around a motor vehicle. Do only service
work for which you have the knowledge and
the right equipment. If you have any doubt
about your ability to perform a service job,
take your vehicle to a competent mechanic.
Failure to properly inspect and maintain
your vehicle could result in a component
malfunction and effect vehicle handling
and performance. This could cause an acci -
dent.
CAUTION!
Failure to perform the required maintenance
items may result in damage to the vehicle.

20_DJD2_OM_EN_USC_t.book Page 384

SERVICING AND MAINTENANCE385
Inspection and service should also be
performed anytime a malfunction is observed or
suspected. Retain all receipts.
NOTE:
Using white lithium grease, lubricate the door
hinge pivot joints twice a year to prevent prema-
ture wear.
Oil Change Indicator System — Cummins
Diesel
Your vehicle is equipped with an engine oil
change indicator system. This system will alert
you when it is time to change your engine oil by
displaying the words “Oil Change Due” in your
instrument cluster display. The oil change
reminder will remind the owner to change the
engine oil every 15,000 miles (24,000 km) or
500 hours, whichever comes first, except for the
Chassis Cab models configured with optional
B20 capability that are using greater than 5%
levels of biodiesel, which are 12,500 miles
(20,000 km) or 400 hours, whichever comes
first. Failure to change the engine oil per the
maintenance schedule can result in internal
engine damage. Your authorized dealer will reset the oil change
indicator message after completing the sched
-
uled oil change. If a scheduled oil change is
performed by someone other than your autho -
rized dealer, the message can be reset by refer -
ring to the steps described under “Instrument
Cluster Display” in “Getting To Know Your
Instrument Panel” for further information.
Replace the engine oil and oil filter every
15,000 miles (24,000 km) or 12 months, or
sooner if prompted by the oil change indicator
system. Under no circumstances should oil
change intervals exceed 15,000 miles
(24,000 km) or 12 months, whichever comes
first.
NOTE:
Under no circumstances should oil change
intervals exceed 15,000 miles (24,000 km)
or 12 months or 500 hours, whichever
comes first.
Replace the engine oil and oil filter every
12,500 miles (20,000 km) or 400 hours,
whichever comes first when running greater
than 5% levels of biodiesel (Chassis Cab
models configured with optional B20 capa -
bility). If Chassis Cab models configured with optional
B20 capability are operated with greater than
5% levels of biodiesel, the oil change interval
must not exceed 12,500 miles (20,000 km) or
400 hours, whichever comes first under any
circumstances. See the Fuel Requirements
section for more information regarding opera
-
tion with biodiesel blend (B6-B20) fuel meeting
ASTM specification D-7467.
Perform Service Indicator — Cummins
Diesel
Your vehicle will require emissions mainte -
nance at a set interval. To help remind you
when this maintenance is due, the instrument
cluster will display “Perform Service”. When the
“Perform Service” message is displayed on the
instrument cluster it is necessary to have the
emissions maintenance performed. Emissions
maintenance may include replacing the Closed
Crankcase Ventilation (CCV) filter element. The
procedure for clearing and resetting the
“Perform Service” indicator message is located
in the appropriate Service Information.
7

20_DJD2_OM_EN_USC_t.book Page 385

396SERVICING AND MAINTENANCE
DEALER SERVICE
An authorized dealer has the qualified service
personnel, special tools, and equipment to
perform all service operations in an expert
manner. Service Manuals are available which
include detailed service information for your
vehicle. Refer to these Service Manuals before
attempting any procedure yourself.
NOTE:
Intentional tampering with emissions control
systems may void your warranty and could
result in civil penalties being assessed against
you.
Engine Oil
Change Engine Oil — Gas Engine
The oil change indicator system will remind you
that it is time to take your vehicle in for sched -
uled maintenance. Refer to “Scheduled
Servicing” in this chapter for further informa -
tion.
NOTE:
Under no circumstances should oil change
intervals exceed 8,000 miles (13,000 km),
12 months or 350 hours of engine run time,
whichever comes first. The 350 hours of engine
run or idle time is generally only a concern for
fleet customers.
Change Engine Oil — Diesel Engine
Refer to the “Scheduled Servicing” for the
proper maintenance intervals.
Engine Oil Selection — Gas Engine
For best performance and maximum protection
under all types of operating conditions, the
manufacturer only recommends engine oils that are API Certified and meet the require
-
ments of FCA Material Standard MS-12633.
Engine Oil Selection — Diesel Engine
For best performance and maximum protection
under all types of operating conditions, the
manufacturer only recommends engine oils
that are API CK-4 certified and meet the require -
ments of FCA US LLC. Use Mopar or an equiva -
lent oil meeting FCA Material Standard
MS-10902. Products meeting Cummins CES
20081 may also be used. The identification of
these engine oils are typically located on the
back of the oil container.
American Petroleum Institute (API) Engine Oil
Identification Symbol — Gas Engine
This symbol means that the oil has
been certified by the American Petro -
leum Institute (API). The manufac -
turer only recommends API Certified
engine oils.
This symbol certifies 0W-20, 5W-20, 0W-30,
5W-30 and 10W-30 engine oils.
WARNING!
You can be badly injured working on or
around a motor vehicle. Only do service work
for which you have the knowledge and the
proper equipment. If you have any doubt
about your ability to perform a service job,
take your vehicle to a competent mechanic.

20_DJD2_OM_EN_USC_t.book Page 396

420SERVICING AND MAINTENANCE
The air filter element must also be clean and
serviced according to the instructions outlined
in the Scheduled Maintenance section of this
manual.
Tampering With Noise Control System
Prohibited
Federal law prohibits the following acts or the
causing thereof: (1) the removal or rendering
inoperative by any person, other than for
purposes of maintenance, repair, or replace -
ment, of any device or element of design incor -
porated into any new vehicle for the purpose of
noise control prior to its sale or delivery to the
ultimate purchaser or while it is in use, or (2) the
use of the vehicle after such device or element
of design has been removed or rendered inop -
erative by any person.
Among those acts presumed to constitute
tampering are the acts listed below. AIR CLEANER

Removal of the air cleaner.
Removal of the air cleaner filter element from
the air cleaner housing.
Removal of the air ducting.
EXHAUST SYSTEM
Removal or rendering inoperative exhaust
system components including the muffler or
tailpipe.
ENGINE COOLING SYSTEM
Removal or rendering inoperative the fan
clutch.
Removal of the fan shroud.
Noise Emission Warranty
The manufacturer warrants that this vehicle as
manufactured by the manufacturer, was
designed, built and equipped to conform at the
time it left the manufacturer's control with all
applicable U.S. EPA Noise Control Regulations.
This warranty covers this vehicle as designed,
built and equipped by the manufacturer, and is
not limited to any particular part, component or
system of the vehicle manufactured by the
manufacturer. Defects in design, assembly or in
any part, component or system of the vehicle as
manufactured by the manufacturer, which, at
the time it left the manufacturer's control,
caused noise emissions to exceed Federal stan -
dards, are covered by this warranty for the life of
the vehicle.

20_DJD2_OM_EN_USC_t.book Page 420

SERVICING AND MAINTENANCE431
These indicators are molded into the bottom of
the tread grooves. They will appear as bands
when the tread depth becomes a 1/16 of an
inch (1.6 mm). When the tread is worn to the
tread wear indicators, the tire should be
replaced.
Refer to “Replacement Tires” in this section for
further information.
Life Of Tire
The service life of a tire is dependent upon
varying factors including, but not limited to:
Driving style.
Tire pressure - Improper cold tire inflation
pressures can cause uneven wear patterns
to develop across the tire tread. These
abnormal wear patterns will reduce tread life,
resulting in the need for earlier tire replace -
ment.
Distance driven.
Performance tires, tires with a speed rating of
V or higher, and Summer tires typically have
a reduced tread life. Rotation of these tires
per the vehicle scheduled maintenance is
highly recommended. NOTE:
Wheel valve stem must be replaced as well
when installing new tires due to wear and tear
in existing tires.
Keep dismounted tires in a cool, dry place with
as little exposure to light as possible. Protect
tires from contact with oil, grease, and gasoline.
Replacement Tires
The tires on your new vehicle provide a balance
of many characteristics. They should be
inspected regularly for wear and correct cold
tire inflation pressures. The manufacturer
strongly recommends that you use tires equiva-
lent to the originals in size, quality and perfor
-
mance when replacement is needed. Refer to
the paragraph on “Tread Wear Indicators” in this section. Refer to the Tire and Loading Infor
-
mation placard or the Vehicle Certification Label
for the size designation of your tire. The Load
Index and Speed Symbol for your tire will be
found on the original equipment tire sidewall.
See the Tire Sizing Chart example found in the
“Tire Safety Information” section of this manual
for more information relating to the Load Index
and Speed Symbol of a tire.
It is recommended to replace the two front tires
or two rear tires as a pair. Replacing just one tire
can seriously affect your vehicle’s handling. If
you ever replace a wheel, make sure that the
wheel’s specifications match those of the orig -
inal wheels.
It is recommended you contact an authorized
tire dealer or original equipment dealer with any
questions you may have on tire specifications or
capability. Failure to use equivalent replace -
ment tires may adversely affect the safety,
handling, and ride of your vehicle.
WARNING!
Tires and the spare tire should be replaced
after six years, regardless of the remaining
tread. Failure to follow this warning can result
in sudden tire failure. You could lose control
and have a collision resulting in serious injury
or death.
7

20_DJD2_OM_EN_USC_t.book Page 431

450TECHNICAL SPECIFICATIONS
Bio-Diesel Fuel Properties — Low Ambient
Temperatures
Biodiesel fuel may gel or solidify at low ambient
temperatures, which may pose problems for
both storage and operation. Precautions can be
necessary at low ambient temperatures, such
as storing the fuel in a heated building or a
heated storage tank, or using cold temperature
additives.
Fuel In Oil Dilution — Must Adhere To
Required Oil Change Interval
Fuel dilution of lubricating oil has been
observed with the use of biodiesel fuel. Fuel in
oil must not exceed 5%. To ensure this limit is
met your oil change interval must be main -
tained to the following schedule:
Ram PickUp 2500/3500 Only — 15,000 Miles*
(*unless otherwise notified with a oil service
message)
CAUTION!
Under no circumstances should oil change
intervals exceed 15,000 miles (24 000 km)
pickup or 12,500 miles (20 000 km)
chassis cab if operation occurs with greater
than 5% biodiesel blends. Oil change inter -
vals should not exceed 6 months in either
case. Failure to comply with these Oil
Change requirements for vehicles operating
on biodiesel blends up to B20 may result in
premature engine wear. Such wear is not
covered by the New Vehicle Limited
Warranty.
B20 Biodiesel capable: The engine may
suffer severe damage if operated with
concentrations of Biodiesel higher than
20%.

20_DJD2_OM_EN_USC_t.book Page 450

544
J
Jack Location
................................................. 342
Jump Starting................................................ 362
K
Key Fob Panic Alarm
................................................. 15
Programming Additional Key Fobs....... 17, 24
Key Fob Battery Service (Remote Keyless
Entry)
............................................................... 15Key Fob Programming (Remote Keyless
Entry)
............................................................... 17
Keyless Enter-N-Go........................28, 211, 216
Lock The Vehicle’s Doors....... 466, 483, 502
Passive Entry............................................... 28
Passive Entry Programming............. 483, 502
Keys................................................................. 14
Replacement............................................... 24
L
Lane Change And Turn Signals
........................ 52
Lane Change Assist......................................... 52
LaneSense.................................................... 299
Latches.......................................................... 210
Hood........................................................... 74
Lead Free Gasoline........................................ 446
Leaks, Fluid................................................... 210
Life Of Tires................................................... 431
Light Bulbs........................................... 210, 372
Lights............................................................ 210
Air Bag.................................... 130, 181, 209
Automatic High Beam.................................. 50
Brake Assist Warning............................... 148
Brake Warning.......................................... 130
Bulb Replacement.................................... 372
Cab Top Clearance................................... 378Cargo........................................................... 52
Center Mounted Stop............................... 377
Courtesy/Reading....................................... 54Cruise....................................................... 141
Daytime Running......................................... 49
Electronic Stability Program(ESP) Indicator
............................................... 131
Exterior...............................................49, 210Fog........................................................... 376
Four Wheel Drive Indicator....................... 250
Hazard Warning Flasher........................... 338
Headlights............................................ 49, 51High Beam................................................... 50
Hill Descent Control Indicator................... 149
Illuminated Entry......................................... 55
Interior.................................................. 53, 54
Lights On Reminder..................................... 52
Low Fuel................................................... 135
Malfunction Indicator (Check Engine)....... 133
Park.......................................................... 140
Passing........................................................ 51
Seat Belt Reminder.................................. 130
Security Alarm.......................................... 131
Service...................................................... 372
Side Marker.............................................. 379
Traction Control........................................ 148
Transfer Case........................................... 250
Turn Signals............52, 140, 210, 374, 376
Warning Instrument Cluster Descriptions
................................ 131, 140Limited-Slip Differential....................... 264, 418
Load Shed Battery Saver Mode..................... 128
Load Shed Battery Saver On......................... 128Load Shed Electrical Load Reduction........... 128
Load Shed Intelligent Battery Sensor............ 128
Loading Vehicle............................................. 317
Tires.......................................................... 426
LocksAutomatic Door............................................31
Child Protection...........................................31
Power Door..................................................27
Low Tire Pressure System............................. 163Lubrication, Body.......................................... 408
Lug Nuts/Bolts.............................................. 444
M
Maintenance
....................................................74Maintenance Free Battery............................ 395
Maintenance Plan......................................... 386
Maintenance Schedule............... 380, 384, 386
Malfunction Indicator Light (Check
Engine)
................................................. 133, 142

20_DJD2_OM_EN_USC_t.book Page 544

546
Power Seats Down
........................................................... 34
Forward....................................................... 34
Rearward..................................................... 34
Recline........................................................ 34
Tilt............................................................... 34
Up................................................................ 34Power Steering Fluid...................................... 454
Pregnant Women And Seat Belts...................179
PretensionersSeat Belts.................................................. 179
R
Radial Ply Tires
.............................................. 429
Radiator Cap (Coolant Pressure Cap).. 412, 413
Radio Operation............................................ 527
Rain Sensitive Wiper System........................... 56
Ramp Travel Index......................................... 255
Rear Axle (Differential)................................... 418
Rear Camera................................................. 305
Rear Cargo Area Utility Rails............................ 98
Rear Cross Path............................................. 156
Rear ParkSense System...................... 289, 294
Rear Window, Sliding....................................... 72Reclining Rear Seats....................................... 33
Recreational Towing...................................... 331
Shifting Into Transfer Case Neutral (N)..... 333
Shifting Out Of Transfer Case Neutral (N).. 334
Reformulated Gasoline.................................. 446
Refrigerant.................................................... 400
Release, Hood................................................. 74
Release, Tailgate............................................. 75
Reminder, Seat Belt...................................... 173
Remote Keyless Entry...................................... 14
Panic Alarm................................................. 15
Programming Additional Key Fobs........ 17, 24
Remote Start (Diesel)...................................... 22Remote Start (Gasoline).................................. 20
Remote StartingExit Remote Start Mode
.............................. 21Uconnect Customer ProgrammableFeatures
............................. 467, 485, 504
Uconnect Settings.................. 467, 485, 504
Replacement Bulbs...................................... 372
Replacement Keys........................................... 24Replacement Tires........................................ 431
Reporting Safety Defects.............................. 538
Resetting Perform Service Indicator............. 385
Restraints, Child........................................... 190Restraints, Head.............................................. 39
Rotation, Tires.............................................. 436
S
Safety Checks Inside Vehicle
........................ 209Safety Checks Outside Vehicle..................... 210
Safety Defects, Reporting............................. 538
Safety Information, Tire................................ 422
Safety Tips.................................................... 208
Safety, Exhaust Gas...................................... 208
Schedule, Maintenance................................ 380
Seat Belt Reminder....................................... 130
Seat Belts............................................ 172, 209
Adjustable Shoulder Belt.......................... 176
Adjustable Upper Shoulder Anchorage..... 176
Adjustable Upper Shoulder Belt Anchorage
............................................ 176
Automatic Locking Retractor (ALR)........... 180Child Restraints........................................ 190
Energy Management Feature................... 179
Extender................................................... 178Front Seat........................................ 172, 175
Inspection................................................. 209
Lap/Shoulder Belt Operation.................... 175
Lap/Shoulder Belt Untwisting................... 176
Operating Instructions.............................. 175Pregnant Women...................................... 179
Pretensioners........................................... 179
Reminder.................................................. 173
Seat Belt Extender.................................... 178Seat Belt Pretensioner.............................. 179
Seat Belt Reminder.................................. 173
Untwisting Procedure................................ 176
Seat Belts Maintenance................................ 442

20_DJD2_OM_EN_USC_t.book Page 546