ESP TOYOTA AVALON HYBRID 2021 Owners Manual (in English)

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Please note that this manual applies to all models and explains all equipment,
including options. Therefore, you may find some explanations for equipment
not installed on your vehicle.
All specifications provided in this manual are current at the time of printing.
However, because of the Toyota policy of continual product improvement, we
reserve the right to make changes at any time without notice.
Depending on specifications, the vehicle shown in the illustrations may differ
from your vehicle in terms of equipment.
Approximately five hours after the hybrid system is turned off, you may hear
sound coming from under the vehicle for several minutes. This is the sound of
a fuel evaporation leakage check and, it does not indicate a malfunction.
A wide variety of non-genuine spare parts and accessories for Toyota vehi-
cles are currently available in the market. You should know that Toyota does
not warrant these products and is not responsible for their performance,
repair, or replacement, or for any damage they may cause to, or adverse
effect they may have on, your Toyota vehicle.
This vehicle should not be modified with non-genuine Toyota products. Modi-
fication with non-genuine Toyota products could affect its performance, safety
or durability, and may even violate governmental regulations. In addition,
damage or performance problems resulting from the modification may not be
covered under warranty.
For your infor mation
Main Owner’s Manual
Noise from under vehicle after turning off the hybrid system
Accessories, spare parts and modification of your Toyota

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The installation of a mobile two-way radio system in your vehicle could affect
electronic systems such as:
●Multiport fuel injection system/sequential multiport fuel injection system
●Toyota Safety Sense P
●Anti-lock brake system
●SRS airbag system
●Seat belt pretensioner system
Be sure to check with your Toyota dealer for precautionary measures or spe-
cial instructions regarding installation of a mobile two-way radio system.
High voltage parts and cables on the hybrid vehicles emit approximately the
same amount of electromagnetic waves as the conventional gasoline pow-
ered vehicles or home electronic appliances despite of their electromagnetic
shielding.
Unwanted noise may occur in the reception of the mobile two-way radio.
Installation of a mobile two-way radio system

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The vehicle is equipped with sophisticated computers that will record certain
data, such as:
• Engine speed/Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the cameras
Your vehicle is equipped with cameras. Contact your Toyota dealer for the
location of recording cameras
The recorded data varies according to the vehicle grade level and options
with which it is equipped.
These computers do not record conversations or sounds, and only record
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●Data Transmission
Your vehicle may transmit the data recorded in these computers to Toyota
without notification to you.
●Data usage
Toyota may use the data recorded in this computer to diagnose malfunc-
tions, conduct research and development, and improve quality.
Toyota will not disclose the recorded data to a third party except:
• With the consent of the vehicle owner or with the consent of the lessee if
the vehicle is leased
• In response to an official request by the police, a court of law or a govern-
ment agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehicle or
vehicle owner
●Recorded image information can be erased by your Toyota dealer.
The image recording function can be disabled. However, if the function is
disabled, data from when the system operates will not be available.
●To learn more about the vehicle data collected, used and shared by
Toyota, please visit www.toyota.com/privacyvts/
.
Vehicle data recording

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This vehicle is equipped with an event data recorder (EDR). The main pur-
pose of an EDR is to record, in certain crash or near crash-like situations,
such as an air bag deployment or hitting a road obstacle, data that will assist
in understanding how a vehicle’s systems performed. The EDR is designed to
record data related to vehicle dynamics and safety systems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record such data as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were buckled/fas-
tened;
• How far (if at all) the driver was depressing the accelerator and/or brake
pedal; and,
• How fast the vehicle was traveling.
These data can help provide a better understanding of the circumstances in
which crashes and injuries occur.
NOTE: EDR data are recorded by your vehicle only if a non-trivial crash situ-
ation occurs; no data are recorded by the EDR under normal driving condi-
tions and no personal data (e.g., name, gender, age, and crash location) are
recorded. However, other parties, such as law enforcement, could combine
the EDR data with the type of personally identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access
to the vehicle or the EDR is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the special equipment, can
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●Disclosure of the EDR data
Toyota will not disclose the data recorded in an EDR to a third party except
when:
• An agreement from the vehicle’s owner (or the lessee for a leased vehi-
cle) is obtained
• In response to an official request by the police, a court of law or a govern-
ment agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research purposes without disclosing
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Event data recorder

251-1. For safe use
1
For safety and security
WARNING
Observe the following precautions.
Failure to do so may cause the driver’s floor mat to slip, possibly interfering
with the pedals while driving. An unexpectedly high speed may result or it may
become difficult to stop the vehicle. This could lead to an accident, resulting in
death or serious injury.
■When installing the driver’s floor mat
●Do not use floor mats designed for other models or different model year
vehicles, even if they are Toyota Genuine floor mats.
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11[
●Always install the floor mat securely using the retaining hooks (clips) pro-
vided.
●Do not use two or more floor mats on top of each other.
●Do not place the floor mat bottom-side up or upside-down.
■Before driving
●Check that the floor mat is securely
fixed in the correct place with all the
provided retaining hooks (clips). Be
especially careful to perform this check
after cleaning the floor.
●With the hybrid system stopped and the
shift lever in P, fully depress each pedal
to the floor to make sure it does not
interfere with the floor mat.

371-1. For safe use
1
For safety and security
WARNING
■SRS airbag precautions
Observe the following precautions regarding the SRS airbags.
Failure to do so may cause death or serious injury.
●The driver and all passengers in the vehicle must wear their seat belts
properly.
The SRS airbags are supplemental devices to be used with the seat belts.
●The SRS driver airbag deploys with considerable force, and can cause
death or serious injury especially if the driver is very close to the airbag.
The National Highway Traffic Safety Administration (NHTSA) advises:
Since the risk zone for the driver’s airbag is the first 2 - 3 in. (50 - 75 mm)
of inflation, placing yourself 10 in. (250 mm) from your driver airbag pro-
vides you with a clear margin of safety. This distance is measured from
the center of the steering wheel to your breastbone. If you sit less than 10
in. (250 mm) away now, you can change your driving position in several
ways:
• Move your seat to the rear as far as you can while still reaching the ped-
als comfortably.
• Slightly recline the back of the seat.
Although vehicle designs vary, many drivers can achieve the 10 in. (250
mm) distance, even with the driver seat all the way forward, simply by
reclining the back of the seat somewhat. If reclining the back of your
seat makes it hard to see the road, raise yourself by using a firm, non-
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• If your steering wheel is adjustable, tilt it downward. This points the air-
bag toward your chest instead of your head and neck.
The seat should be adjusted as recommended by NHTSA above, while
still maintaining control of the foot pedals, steering wheel, and your view
of the instrument panel controls.

381-1. For safe use
WARNING
■SRS airbag precautions
●The SRS front passenger airbag also deploys with considerable force, and
can cause death or serious injury especially if the front passenger is very
close to the airbag. The front passenger seat should be as far from the air-
bag as possible with the seatback adjusted, so the front passenger sits
upright.
●Improperly seated and/or restrained infants and children can be killed or
seriously injured by a deploying airbag. An infant or child who is too small
to use a seat belt should be properly secured using a child restraint sys-
tem. Toyota strongly recommends that all infants and children be placed in
the rear seats of the vehicle and properly restrained. The rear seats are
safer for infants and children than the front passenger seat. (P. 54)
●If the seat belt extender has been con-
nected to the driver’s seat belt buckle
but the seat belt extender has not also
been fastened to the latch plate of the
driver’s seat belt, the SRS front airbags
for the driver will judge that the driver is
wearing the seat belt even though the
seat belt has not been connected. In
this case, the SRS front airbags for the
driver may not activate correctly in a
collision, resulting in death or serious
injury in the event of a collision. Be sure
to wear the seat belt with the seat belt
extender.

431-1. For safe use
1
For safety and security
■If the SRS airbags deploy (inflate)
●Slight abrasions, burns, bruising etc., may be sustained from SRS airbags,
due to the extremely high speed deployment (inflation) by hot gases.
●A loud noise and white powder will be emitted.
●Parts of the airbag module (steering wheel hub, airbag cover and inflator) as
well as the front seats, parts of the front and rear pillars, and roof side rails,
may be hot for several minutes. The airbag itself may also be hot.
●The windshield may crack.
●The interior lights will turn on automatically. (P. 352)
●The emergency flashers will turn on automatically. (P. 448)
●For Safety Connect subscribers, if any of the following situations occur, the
system is designed to send an emergency call to the response center, noti-
fying them of the vehicle’s location (without needing to push the “SOS” but-
ton) and an agent will attempt to speak with the occupants to ascertain the
level of emergency and assistance required. If the occupants are unable to
communicate, the agent automatically treats the call as an emergency and
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110003000b[P. 69)
• An SRS airbag is deployed.
• A seat belt pretensioner is activated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment conditions (SRS front airbags)
●The SRS front airbags will deploy in the event of an impact that exceeds the
set threshold level (the level of force corresponding to an approximately 12 -
18 mph [20 - 30 km/h] frontal collision with a fixed wall that does not move or
deform).
However, this threshold velocity will be considerably higher in the following
situations:
• If the vehicle strikes an object, such as a parked vehicle or sign pole,
which can move or deform on impact
• If the vehicle is involved in an underride collision, such as a collision in
which the front of the vehicle “underrides”, or goes under, the bed of a
truck
●Depending on the type of collision, it is possible that only the seat belt pre-
tensioners will activate.
●The SRS front airbags for the front passenger will not activate if there is no
passenger sitting in the front passenger seat. However, the SRS front air-
bags for the front passenger may deploy if luggage is put in the seat, even if
the seat is unoccupied.

441-1. For safe use
■SRS airbag deployment conditions (SRS side and curtain shield airbags)
●The SRS side and curtain shield airbags will deploy in the event of an
impact that exceeds the set threshold level (the level of force corresponding
to the impact force produced by an approximately 3300 lb. [1500 kg] vehicle
colliding with the vehicle cabin from a direction perpendicular to the vehicle
orientation at an approximate speed of 12 - 18 mph [20 - 30 km/h]).
●Both SRS curtain shield airbags may deploy in the event of a severe side
collision.
●Both SRS curtain shield airbags will deploy in the event of vehicle rollover.
●Both SRS curtain shield airbags may also deploy in the event of a severe
frontal collision.
■Conditions under which the SRS airbags may deploy (inflate), other than
a collision
The SRS front airbags and SRS curtain shield airbags may also deploy if a
serious impact occurs to the underside of your vehicle. Some examples are
shown in the illustration.
The SRS curtain shield airbags may also deploy under the situations shown
in the illustration. ●Hitting a curb, edge of pavement or hard
surface
●Falling into or jumping over a deep hole
●Landing hard or falling
●The angle of vehicle tip-up is marginal.
●The vehicle skids and hits a curb stone.

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1
For safety and security
1-2. Emergency assistance
■System components
Microphone
LED light indicators
“SOS” button
Safety Connect
Safety Connect is a subscription-based telematics service that
uses Global Positioning System (GPS) data and embedded cel-
lular technology to provide safety and security features to sub-
scribers. Safety Connect is supported by Toyota’s designated
response center, which operates 24 hours per day, 7 days per
week.
Safety Connect service is available by subscription on select,
telematics hardware-equipped vehicles.
By using the Safety Connect service, you are agreeing to be
bound by the Telematics Subscription Service Agreement and
its Terms and Conditions, as in effect and amended from time to
time, a current copy of which is available at Toyota.com in the
United States, Toyotapr.com in Puerto Rico and Toyota.ca in
Canada. All use of the Safety Connect service is subject to such
then-applicable Terms and Conditions.
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