emergency towing TOYOTA C-HR 2017 User Guide

6858-2. Steps to take in an emergency
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When trouble arises
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If your vehicle is transported by a
flatbed truck, it should be tied
down at the locations shown in the
illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for at most 80 km (50 miles) at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drivetrain, axles, steering and brakes must be in
good condition.
For vehicles with a Multidrive, only the front towing eyelets may be
used.
Using a flatbed truck
Emergency towing

6868-2. Steps to take in an emergency
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Take out the towing eyelet. ( P. 713, 731)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If the vehicle is not equipped with a
wheel nut wrench, a wheel nut
wrench can be purchased at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Emergency towing procedure
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6878-2. Steps to take in an emergency
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When trouble arises
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Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Vehicles without a smart entry & start system: Enter the vehicle
being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON” position.
Vehicles with a Stop & Start system: Before towing the vehicle, turn the
engine switch off once, and then start the engine.
Vehicles with a smart entry & start system: Enter the vehicle being
towed and start the engine.
If the engine does not start, turn the engine switch to IGNITION ON mode.
Vehicles with a Stop & Start system: Before towing the vehicle, turn the
engine switch off once, and then start the engine.
Shift the shift lever to N and release the parking brake.
For vehicles with a Multidrive, when the shift lever cannot be
shifted. ( P. 248)
■While towing
If the engine is not running, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be purchased at
any authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 713, 731)
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6888-2. Steps to take in an emergency
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
2WD models
AWD models
■ To prevent causing serious damage to the Stop & Start system when
towing (vehicles with a Stop & Start system)
Never tow this vehicle with four wheels on the ground. Use a flatbed truck,
or lift up front or rear of the vehi cle by using a wheel-lift type truck.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged.
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related parts
may be damaged, the vehicle may fly off
the truck.

6898-2. Steps to take in an emergency
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When trouble arises
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Vehicles without a smart entry & start system: Do not turn the engine
switch to the “LOCK” position.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
● Vehicles with a smart entry & start system: Do not turn the engine switch
off.
There is a possibility that the steering wheel is locked and cannot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.

6908-2. Steps to take in an emergency
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NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart entry & start system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart entry & start system: Do not tow the vehicle from the
rear when the engine switch is off. The steering lock mechanism is not
strong enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■ When towing a vehicle equipped with a Stop & Start system (if
equipped)
Vehicles without a smart entry & start system: When it is necessary to tow
the vehicle with all 4 wheels contacting the ground, perform the following
procedure before towing the vehicle to protect the system.
Turn the engine switch off once, and then start the engine. If the engine
does not start, turn the engine switch to “ON” position.
Vehicles with a smart entry & start system: When it is necessary to tow the
vehicle with all 4 wheels contacting the ground, perform the following proce-
dure before towing the vehicle to protect the system.
Turn the engine switch off once, and then start the engine. If the engine
does not start, turn the engine switch to IGNITION ON mode.

7138-2. Steps to take in an emergency
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When trouble arises
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Ty pe A
Towing eyelet
Jack handle (if equipped)*
Wheel nut wrench (if equipped)*
Jack (if equipped)*
Emergency tire puncture repair kit
*: A jack, jack handle and wheel nut wrench can be purchased at any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
Location of the emergency tire puncture repair kit and tools
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7148-2. Steps to take in an emergency
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Ty pe B
Towing eyelet
Emergency tire puncture repair kit
Wheel nut wrench (if equipped)*
Jack (if equipped)*
Jack handle (if equipped)*
*: A jack, jack handle and wheel nut wrench can be purchased at any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
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7318-2. Steps to take in an emergency
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When trouble arises
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Vehicles with a compact spare tire
Location of the spare tire, jack and tools
Towing eyelet
Wheel nut wrench
Jack
Jack handle
Spare tire
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7328-2. Steps to take in an emergency
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Vehicles with a full-size spare tire
Wheel nut wrench
Towing eyelet
Jack
Spare tire
Jack handle
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