service TOYOTA HIGHLANDER HYBRID 2014 XU50 / 3.G Warranty And Maintenance Guide

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Restraint SystemsWarranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany seatbelt orair bag
system supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
For vehicles soldandregistered inthe
state ofKansas, thewarranty forseatbelts
and related components is10 years,
regardless ofmileage.
Corrosion Perforation Warranty
Thiswarranty coversrepairorreplacement
of any original bodypanel thatdevelops
perforation fromcorrosion (rust-through),
subject tothe exceptions indicatedunder
“What IsNot Covered” onpages 14-15.
Coverage isfor 60months, regardless of
mileage.
For information onhow toprotect your
vehicle fromcorrosion, seethesection
entitled “Corrosion Preventionand
Appearance Care”inthe
Owner’s Manual.
Towing
Whenyourvehicle isinoperable dueto
failure ofawarranted part,towing service
to the nearest authorized Toyotadealership
is covered.
WHAT ISNOT COVERED
Thiswarranty doesnotcover damage or
failures resulting directlyorindirectly from
any ofthe following:
•Fire, accidents ortheft
• Abuse ornegligence
• Misuse —for example, racingor
overloading
• Improper repairs
• Alteration ortampering, including
installation ofnon-Genuine Toyota
Accessories
• Lack ofor improper maintenance,
including useoffluids otherthan
those specified inthe
Owner’s Manual
•Installation ofnon-Genuine Toyota
Parts
• Airborne chemicals, treesap, road
debris (including stonechips), rail
dust, salt,hail,floods, windstorms,
lightning andother environmental
conditions
• Water contamination
Thiswarranty alsodoes notcover the
following:
Tires
Tires arecovered byaseparate warranty
provided bythe tire manufacturer. See
page 29.
Normal WearandTear
Noise, vibration, cosmeticconditions and
other deterioration causedbynormal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
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Maintenance Expense
Normalmaintenance servicessuchas:
•Engine tune-ups
• Replacement offluids andfilters
• Lubrication
• Cleaning andpolishing
• Replacement ofspark plugs andfuses
• Replacement ofworn wiper blades,
brake pads/linings andclutch linings
Vehicles WithAltered Odometer
Failureofavehicle onwhich theodometer
has been altered sothat actual vehicle
mileage cannotbereadily determined.
Salvage orTotal-Loss Vehicles
Anyvehicle thathasever been issued a
“salvage” titleorsimilar titleunder any
state’s law;orhas ever been declared a
“total loss”orequivalent byafinancial
institution orinsurer, suchasby payment
for aclaim inlieu ofrepairs because the
cost ofrepairs exceeded thecash value of
the vehicle. Thisexclusion doesnotapply
to the emission controlwarranties.
Incidental Damages
Incidentalorconsequential damages
associated withavehicle failure.Such
damages includebutarenot limited to
inconvenience; thecost oftransportation,
telephone callsandlodging; theloss of
personal orcommercial property;andthe
loss ofpay orrevenue.
Disclaimer ofExtra Expenses and
Damages
The performance ofnecessary repairs
and adjustments isthe exclusive
remedy underthiswarranty orany
implied warranty. Toyotadoesnot
authorize anyperson tocreate forit
any other obligation orliability in
connection withthisvehicle. Toyota
shall notbeliable forincidental or
consequential damagesresultingfrom
breach ofthis written warranty orany
implied warranty. Anyimplied warranty
of merchantability orfitness fora
particular purposeislimited tothe
duration ofthis written warranty,
except instates where thislimitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
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WHAT ISCOVERED AND
HOW LONG
Emission DefectWarranty
Toyotawarrants thatyour vehicle:
•Was designed, builtandequipped to
conform atthe time ofsale with
applicable federalemissions
standards.
• Isfree from defects inmaterials and
workmanship thatmay cause the
vehicle tofail tomeet these standards.
Federal regulations requirethatthis
warranty beineffect fortwo years or
24,000 milesfromthevehicle’s in-service
date, whichever occursfirst.However,
under theterms ofthe Basic Warranty,
Toyota provides coverage ofthree years or
36,000 miles,whichever occursfirst.
Specific components mayhave longer
coverage undertheterms ofthe
Powertrain Warranty.Additionally,
components marked“8/80”inthe parts
list onpages 18–19 havecoverage of
eight years or80,000 miles,whichever
occurs first.
Emission Performance Warranty
Somestates andlocalities have
established vehicleinspection and
maintenance (I/M)programs toencourage
proper vehicle maintenance. Ifan
EPA-approved I/Mprogram isin force in
your area, youareeligible forEmission
Performance Warrantycoverage.
Under theterms ofthe Emission
Performance Warrantyandfederal
regulations, Toyotawillmake allnecessary
repairs ifboth ofthe following occur:
•Your vehicle failstomeet applicable
emissions standardsasdetermined by
an EPA-approved emissionstest.
• This failure results orwill result in
some penalty toyou —such asafine
or denial ofthe right touse your
vehicle —under local,stateorfederal
law.
This warranty isin effect fortwo years or
24,000 milesfromthevehicle’s in-service
date, whichever occursfirst.Additionally,
components marked“8/80”inthe parts
list onpages 18–19 havecoverage of
eight years or80,000 miles,whichever
occurs first.
Federal Emission ControlWarranty
WARRANTY
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MAINTENANCE
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
Federal Emission ControlWarranty
WARRANTY
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IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
Ifyour vehicle failsanEPA-approved
emissions test,youmay make aclaim
under theEmission Performance Warranty.
To do so, take your vehicle toan
authorized Toyotadealership andpresent a
copy ofthe emissions testreport. Also,
take your maintenance recordsincase
they areneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
IFYOU HAVE QUESTIONS
Ifyou have questions orconcerns about
your federal emission warrantycoverage,
please referto“If You Need Assistance”
on page 5.In the case ofthe Emission
Performance Warranty,youmay also
request information fromorreport
complaints to:
U.S. Environmental ProtectionAgency
Vehicle Programs &Compliance Division
(6405J)
Attn: Warranty Complaints
401 MStreet SW
Washington, D.C.20460
Vehicles equipped withaCalifornia
Certified Emission ControlSystem that
are sold, registered andoperated in
California orany state thatadopts
California emissionwarrantyprovisions
are also covered bythe California
Emission ControlWarranty (seepage
23). Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont andWashington are
the other states towhich theCalifornia
Emission ControlWarranty applies.
FederalEmission ControlWarranty
WARRANTY
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DEALER CERTIFICATE
We(the dealership) wantyoutoknow that
at the time your newToyota vehicle is
being delivered:
1)On the basis ofwritten notification
furnished byToyota, wehave
knowledge thatthevehicle iscovered
by anEPA Certificate ofConformity.
2) We have visually inspected those
emission controldevices orportions
thereof thatarevisible without
removing oradjusting any
components orsystems,
emissions-related orotherwise. On
the basis ofthis inspection, thereare
no apparent deficiencies inthe
installation ofemission control
devices byToyota. (Forpurposes of
this certificate, “emissioncontrol
devices” islimited todevices installed
on avehicle forthe sole orprimary
purpose ofcontrolling emissionsand
which werenotingeneral usebefore
1968.)
3) We have performed allemission
control system preparations required
by Toyota priortothe sale ofthe
vehicle asset forth inToyota’s current
pre-delivery servicemanual.
4) Except asmay beprovided in
Paragraph 5,ifthis vehicle failsan
EPA-approved emissionstestwithin
three months or4,000 miles
(whichever comesfirst)ofdelivery to
the ultimate purchaser, andthe
vehicle hasbeen maintained andused
in accordance withthewritten
instructions forproper maintenance and
use, Toyota willremedy the
nonconformity freeofcharge under
the terms ofthe Emission
Performance Warranty.
5) Ifthe vehicle wasused asacompany
car ordemonstrator, checkthebox
and complete thefollowing:
❑ The vehicle withwhich thisstatement
is delivered wasplaced intoservice as
a company carordemonstrator prior
to delivery. TheEmission Performance
Warranty periodcommenced onthe
date thevehicle wasfirstplaced into
service, whichwas:
Note: Thedealership makesno
representation orwarranty thatthe
emission controlsystem orany part
thereof iswithout defectorthat the
system willperform properly. The
Emission Performance Warrantyreferred
to inParagraph 4and furnished withthe
vehicle issolely thatofthe manufacturer.
This statement isrequired bysection 207
of the Clean AirAct (42 U.S.C. 7541)and
the EPA regulations issuedthereunder.
Month
DayYear
Dealership Name
FederalEmission ControlWarranty
WARRANTY
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WHAT ISNOT COVERED
These warranty obligations donot apply to
failures ornoncompliance causedby:
•The useofreplacement partsnot
certified inaccordance with
aftermarket partscertification
regulations.
• The useofreplacement partsnot
equivalent inquality ordesign to
original equipment parts.
Provisionsunderthe“What IsNot
Covered” sectionofthe New Vehicle
Limited Warranty alsoapply tothis
warranty.
PARTS LIST:LONG-TERM
EMISSION DEFECT
WARRANTY
The parts listed herearecovered forseven
years or70,000 milesfromthevehicle’s
in-service date,whichever occursfirst.
Air/Fuel Metering System
•Air fuel ratio sensor
• Engine control computer (engine
control module)
• Fuel delivery pipe
• Fuel pressure regulator
• Fuel pump
• Injector
• Throttle body
AirInduction System
•Intake manifold andintake airsurge
tank
Catalyst System
•Exhaust centerpipe(including
catalytic converter)
• Exhaust manifold (including manifold
converter)
EGR System
•EGR cooler
Evaporative ControlSystem
•Charcoal canister
• Fuel tank
• Fuel tank solenoid mainvalve
California EmissionControlWarranty
WARRANTY
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Hybrid System
•Battery*
• Battery controlcomputer (battery
voltage sensor)*
• HV battery junction block
• HV battery thermistor
• HV control computer (power
management controlmodule)*
• Inverter withconverter*
• Motor assembly, RRtraction with
transaxle
• Transaxle (including motorand
generator)
Ignition System
•Knock sensor
MAINTENANCE
Youareresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
*Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
California EmissionControlWarranty
WARRANTY
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REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
IFYOUR VEHICLE FAILSA
SMOG-CHECK TEST
Ifyour vehicle failsasmog-check test,
you may make aclaim under theEmission
Performance Warranty.Todo so, take your
vehicle toan authorized Toyotadealership
and present acopy ofthe smog-check test
report. Also,takeyour maintenance
records incase theyareneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
California EmissionControlWarranty
WARRANTY
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OBTAINING WARRANTY
SERVICE
The tires thatcome asoriginal equipment
on your vehicle arewarranted bytheir
manufacturer andnotToyota. Aseparate
warranty statement forthe tires isin your
glove box.
To obtain service foratire defect, takethe
tire toan authorized dealerofthe tire
manufacturer. (Refertoyour local phone
directory fordealer locations.) YourToyota
dealer mayalsobeable toassist youin
obtaining warrantyservicefromthe
manufacturer.
For additional warrantyinformation or
service assistance, contactthetire
manufacturer directly.
ORIGINALEQUIPMENT
TIRE MANUFACTURERS
Bridgestone/Firestone
535Marriott Drive
Nashville, TN37214
Bridgestone: (800)847-3272
Firestone: (800)356-4644
Toyo Tire(U.S.A.) Corporation
6261 Katella Ave.,Suite 2B
Cypress, CA90630
(800) 442-8696
TireLimited Warranty
WARRANTY
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