ECO mode TOYOTA HIGHLANDER HYBRID 2021 (in English) Workshop Manual

4226-3. Do-it-yourself maintenance
HIGHLANDER HV_U
Make sure that the 12-volt bat-
tery terminals are not corroded
and that there are no loose con-
nections, cracks, or loose
clamps.Terminals
Hold-down clamp
■Before recharging
When recharging, the 12-volt bat-
tery produces hydrogen gas which
is flammable and explosive. There-
fore, observe the following precau-
tions before recharging:
●If recharging with the 12-volt bat-
tery installed on the vehicle, be
sure to disconnect the ground
cable.
●Make sure the power switch on
the charger is off when connecting
and disconnecting the charger
cables to the 12-volt battery.
■After recharging/reconnecting
the 12-volt battery
The hybrid system may not start.
Follow the procedure below to ini-
tialize the system.
1 Shift the shift lever to P.
2 Open and close any of the doors.
3 Restart the hybrid system.
●Unlocking the doors using the
smart key system may not be pos-
sible immediately after reconnect-
ing the 12-volt battery. If this
happens, use the wireless remote
control or the mechanical key to
lock/unlock the doors.
●Start the hybrid system with the
power switch in ACC. The hybrid
system may not start with the
power switch turned off. However,
the hybrid system will operate nor-
mally from the second attempt.
●The power switch mode is
recorded by the vehicle. If the
12-volt battery is reconnected, the
vehicle will return the power
switch mode to the status it was in
before the 12-volt battery was dis-
connected. Make sure to turn off
the power before disconnect the
12-volt battery. Take extra care
when connecting the 12-volt bat-
tery if the power switch mode prior
to discharge is unknown.
If the system will no t start even after
multiple attempts at all the methods
above, contact your Toyota dealer.
Exterior
WARNING
■Chemicals in the 12-volt bat-
tery
The 12-volt battery contains poi-
sonous and corrosive sulfuric acid
and may produce hydrogen gas
which is flammable and explosive.
To reduce the risk of death or seri-
ous injury, take the following pre-
cautions while working on or near
the 12-volt battery:

4266-3. Do-it-yourself maintenance
HIGHLANDER HV_U
Rotate the tires in the order
shown.Front
To equalize tire wear and extend
tire life, Toyota recommends that
tire rotation is carried out at the
same interval as tire inspection.
Do not fail to initia lize the tire pres-
sure warning system after tire rota-
tion.
Your vehicle is equipped with a
tire pressure warning system
that uses tire pressure warning
valves and transmitters to detect
low tire inflation pressure before
serious problems arise.
 The tire pressure detected by
the tire pressure warning sys-
tem can be displayed on the
WARNING
■When inspecting or replacing
tires
Observe the following precautions
to prevent accidents.
Failure to do so may cause dam-
age to parts of the drive train as
well as dangerous handling char-
acteristics, which may lead to an
accident resulting in death or seri-
ous injury.
●Do not mix tires of different
makes, models or tread pat-
terns.
Also, do not mix tires of remark-
ably different treadwear.
●Do not use tire sizes other than
those recommended by Toyota.
●Do not mix differently con-
structed tires (radial, bias-belted
or bias-ply tires).
●Do not mix summer, all season
and snow tires.
●Do not use tires that have been
used on another vehicle.
Do not use tires if you do not
know how they were used previ-
ously.
●Do not tow if your vehicle has a
compact spare tire installed.
NOTICE
■Driving on rough roads
Take particular care when driving
on roads with loose surfaces or
potholes.
These conditions may cause
losses in tire inflation pressure,
reducing the cushioning ability of
the tires. In addition, driving on
rough roads may cause damage
to the tires themselves, as well as
the vehicle’s wheels and body.
■If tire inflation pressure of
each tire becomes low while
driving
Do not continue driving, or your
tires and/or wheels may be
ruined.
Tire rotation
Tire pressure warning
system

4617-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER HV_U
7-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your Toy-
ota dealer or commercial
towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck from
the front, the vehicle’s rear
wheels and axles must be in
good conditions. (P.463)
If they are damaged, use a
towing dolly or flatbed
truck.
WARNING
Observe the following precau-
tions.
Failure to do so may result in
death or serious injury.
■When towing the vehicle
2WD models
Be sure to transport the vehicle
with the front wheels raised or
with all four wheels raised off the
ground. If the vehicle is towed
with the front wheels contacting
the ground, the drivetrain and
related parts may be damaged or
electricity generated by the opera-
tion of the motor may cause a fire
to occur depending on the nature
of the damage or malfunction.
AWD models
Be sure to transport the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires contacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending on the nature of
the damage or malfunction.

4627-2. Steps to take in an emergency
HIGHLANDER HV_U
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
WARNING
■While towing
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the power switch off.
There is a possibility that the
steering wheel is locked and
cannot be operated.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the Hybrid AWD system (AWD
models) and transmission.
(  P.212)
Situations when it is nec-
essary to contact dealers
before towing

4927-2. Steps to take in an emergency
HIGHLANDER HV_U
WARNING
• VDIM
• Dynamic radar cruise control with full-speed range
• PCS (Pre-Collision System)
• LTA (Lane Tracing Assist)
• RSA (Road Sign Assist) (if equipped)
• Automatic High Beam
• AFS (Adaptive Front-lighting System) (if equipped)
• Tire pressure warning system
• Intuitive parking assist (if equipped)
• PKSB (Parking Support Brake) (if equipped)
• Toyota parking assist monitor (if equipped)
• Panoramic view monitor (if equipped)
• BSM (Blind Spot Monitor)
• Navigation system (if equipped)
Also, not only can the following
system not be utilized fully, but it
may even negatively affect the
drive-train components:
• E-Four (AWD models)
■Speed limit when using the
compact spare tire
Do not drive at speeds in excess
of 50 mph (80 km/h) when a com-
pact spare tire is installed on the
vehicle.
The compact spare tire is not
designed for driving at high
speeds. Failure to observe this
precaution may lead to an acci-
dent causing death or serious
injury.
■After using the tools and jack
Before driving, make sure all the
tools and jack are securely in
place in their storage location to
reduce the possibility of personal
injury during a collision or sudden
braking.
NOTICE
■Be careful when driving over
bumps with the compact
spare tire installed on the
vehicle
The vehicle becomes lower when
driving with the compact spare tire
compared to when driving with
standard tires. Be careful when
driving over uneven road sur-
faces.
■Driving with tire chains and
the compact spare tire
Do not fit tire chains to the com-
pact spare tire. Tire chains may
damage the vehicle body and
adversely affect driving perfor-
mance.
■When replacing the tires
When removing or fitting the
wheels, tires or the tire pressure
warning valve and transmitter,
contact your Toyota dealer as the
tire pressure warning valve and
transmitter may be damaged if not
handled correctly.
■When stowing the flat tire
●Ensure that there is no object
caught between the tire and the
vehicle underbody.

4987-2. Steps to take in an emergency
HIGHLANDER HV_U
shown on the multi-informa-
tion display.
4 Press the power switch
shortly and firmly.
In the event that the hybrid sys-
tem still cannot be started, con-
tact your Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P, set the park-
ing brake, and press the power
switch as you normally do when
stopping the hybrid system.
■Replacing the key battery
As the above procedure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediately when the bat-
tery is depleted. ( P.444)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed. ( P.216)
If the 12-volt batter y is
discharged
The following procedures
may be used to start the
hybrid system if the vehi-
cle’s 12-volt battery is dis-
charged.
You can also call your Toy-
ota dealer or a qualified
repair shop.

5017-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER HV_U
■Starting the hybrid system
when the 12-volt battery is dis-
charged
The hybrid system cannot be started
by push-starting.
■To prevent 12-volt battery dis-
charge
●Turn off the headlights and the
audio system while the hybrid sys-
tem is off.
●Turn off any unnecessary electri-
cal components when the vehicle
is running at a low speed for an
extended period, such as in heavy
traffic.
■When the 12-volt battery is
removed or discharged
●Information stored in the ECU is
cleared. When the 12-volt battery
is depleted, have the vehicle
inspected at your Toyota dealer.
●Some systems may require initial-
ization. ( P.542)
■When removing the 12-volt bat-
tery terminals
When the 12-volt battery terminals
are removed, the information stored
in the ECU is cl eared. Before
removing the 12-volt battery termi-
nals, contact your Toyota dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt
battery will discharge gradually even
when the vehicle is not in use, due
to natural discharge and the drain-
ing effects of certain electrical appli-
ances. If the vehicle is left for a long
time, the 12-volt battery may dis-
charge, and the hybrid system may
be unable to start. (The 12-volt bat-
tery recharges automatically while
the hybrid system is operating.)
■When recharging or replacing
the 12-volt battery
●In some cases, it may not be pos-
sible to unlock the doors using the
smart key system when the 12-volt battery is discharged. Use
the wireless remote
control or the
mechanical key to lock or unlock
the doors.
●The hybrid system may not start
on the first attempt after the
12-volt battery has recharged but
will start normally after the second
attempt. This is not a malfunction.
●The power switch mode is memo-
rized by the vehicle. When the
12-volt battery is reconnected, the
system will return to the mode it
was in before the 12-volt battery
was discharged. Before discon-
necting the 12-volt battery, turn
the power switch off.
If you are unsure what mode the
power switch was in before the
12-volt battery discharged, be
especially careful when recon-
necting the 12-volt battery.
●The power back door must be ini-
tialized. ( P.142)
■When replacing the 12-volt bat-
tery
●Use a Central Degassing type
12-volt battery (European Regula-
tions).
●Use a 12-volt battery that the case
size is same as the previous one
(LN2), 20 hour rate capacity
(20HR) is equivalent (55Ah) or
greater, and performance rating
(CCA) is equivalent (345A) or
greater.
• If the sizes differ, the 12-volt bat- tery cannot be properly secured.
• If the 20 hour rate capacity is low, even if the time period where the
vehicle is not used is a short time,
the 12-volt battery may discharge
and the hybrid system may not be
able to start.
●Use a 12-volt battery with a han-
dle. If a 12-volt battery without a
handle is used, removal is more
difficult.
●After replacing, firmly attach the
following items to the exhaust hole
of the 12-volt battery.

5278-1. Specifications
8
Vehicle specifications
HIGHLANDER HV_U
Extra load tire
A tire designed to operate at higher loads
and at higher inflation pressures than the
corresponding standard tire
GrooveThe space between two adjacent tread ribs
Innerliner
The layer(s) forming the inside surface of a
tubeless tire that contains the inflating
medium within the tire
Innerliner separationThe parting of the innerliner from cord
material in the carcass
Intended outboard sidewall
(a) The sidewall that contains a whitewall,
bears white lettering, or bears manufac-
turer, brand, and/or model name molding
that is higher or deeper than the same
molding on the other sidewall of the tire, or
(b) The outward facing sidewall of an
asymmetrical tire that has a particular side
that must always face outward when
mounted on a vehicle
Light truck (LT) tire
A tire designated by its manufacturer as
primarily intended for use on lightweight
trucks or multipurpose passenger vehicles
Load ratingThe maximum load that a tire is rated to
carry for a given inflation pressure
Maximum load ratingThe load rating for a tire at the maximum
permissible inflation pressure for that tire
Maximum permissible inflation
pressureThe maximum cold inflation pressure to
which a tire may be inflated
Measuring rimThe rim on which a tire is fitted for physical
dimension requirements
Open splice
Any parting at any junction of tread, side-
wall, or innerliner that extends to cord
material
Outer diameterThe overall diameter of an inflated new tire
Overall width
The linear distance between the exteriors
of the sidewalls of an inflated tire, including
elevations due to labeling, decorations, or
protective bands or ribs
Tire related termMeaning

5358-2. Customization
8
Vehicle specifications
HIGHLANDER HV_U
*: This setting can be changed when the smart door unlocking setting is set to driver’s door.
■Wireless remote control ( P.129, 131, 135)
■Power back door ( P.135)
Number of consecutive
door lock operations2 timesAs many as
desired——O
Time elapsed before
unlocking all the door
when gripping and hold-
ing the driver’s door
handle
*
2 seconds
Off
——O1.5 seconds
2.5 seconds
FunctionDefault settingCustomized setting
Wireless remote controlOnOff——O
Unlocking operation
Driver’s door unlocked in
one step, all doors
unlocked in two step
All doors unlocked in one stepO—O
Theft deterrent panic
modeOnOff——O
Locking operation when
door openedOnOffO—O
FunctionDefault settingCustomized setting
Power back doorOnOff—O—
Kick sensor*1OnOff—O—
Power back door open-
ing position5
1 to 4
—O—
User setting*2
Buzzer volumeLevel 3Level 1—O—Level 2
FunctionDefault settingCustomized setting

559Alphabetical Index
HIGHLANDER HV_U
Alphabetical Index
A
A/C ........................................... 342Air conditioning filter ............. 439
Automatic air conditioning sys-tem ..................................... 342
Eco air conditioning mode .... 349
Front seat concentrated airflow mode (S-FLOW) ................. 351
Rear automatic air conditioning system ................................ 354
ABS (Anti-lock Brake System) ............................................... 325Warning light ........................ 468
ACA (Active Cornering Assist) ............................................... 325
Active Cornering Assist (ACA) ............................................... 325
Adaptive Front-lighting System (AFS)...................................... 231
AFS (Adaptive Front-lighting System) ................................. 231
AHB (Automatic High Beam) . 232
Air conditioning filter ............. 439
Air conditioning system ........ 342 Air conditioning filter ............. 439
Automatic air conditioning sys-tem ..................................... 342
Eco air conditioning mode .... 349
Front seat concentrated airflow mode (S-FLOW) ................. 351
Rear automatic air conditioning system ................................ 354
Airbags Airbag operating conditions.... 36
Airbag precautions for your child............................................. 39
Correct driving posture ........... 25
Curtain shield airbag operating conditions ............................. 37
Curtain shield airbag precautions ............................................. 39 Front passenger occupant clas-
sification system ...................43
General airbag precautions ....39
Locations of airbags ...............34
Modification and disposal of air- bags......................................42
Side airbag operating conditions .............................................37
Side airbag precautions..........39
Side and curtain shield airbags operating conditions .............37
Side and curtain shield airbags precautions ...........................39
SRS airbags ...........................34
SRS warning light .................468
Alarm .........................................81 Warning buzzer ....................466
Anchor brackets .................52, 62
Antennas (smart key system)146
Anti-lock Brake System (ABS) ...............................................325Warning light.........................468
Approach warning ..................278
Armrest ......... ......................... ..382
Assist grips .............................382
Audio system-linked display .96, 106
Automatic air conditioning sys- tem .........................................342Eco air conditioning mode ....349
Automatic headlight leveling system ...................................230
Automatic High Beam ............232
Automatic light control system ...............................................230
Auxiliary boxes ...............368, 373
Average fuel economy .....94, 102
Average vehicle speed .....96, 106
AWD Control .....................97, 106
B
Back door ................................135