display TOYOTA HIGHLANDER HYBRID 2021 (in English) Workshop Manual

1293-1. Key information
3
Before driving
HIGHLANDER HV_UIf this message is displayed but you
have not had a new electronic key
registered, ask your
Toyota dealer to
check if an unknown electronic key
(other than those in your posses-
sion) has been registered.
The electronic keys are
equipped with the following
wireless remote control:
Locks the doors ( P.131)
Unlocks the doors ( P.131)
Opens the windows
*1 and
moon roof
*1, 2 ( P.131)
Opens and closes the power
back door ( P.137)
Sounds the alarm
*1: These settings must be custom- ized at your Toyota dealer.
NOTICE
■To prevent key damage
●Do not drop the keys, subject
them to strong shocks or bend
them.
●Do not expose the keys to high
temperatures for long periods of
time.
●Do not get the keys wet or wash
them in an ultrasonic washer,
etc.
●Do not attach metallic or mag-
netic materials to the keys or
place the keys close to such
materials.
●Do not disassemble the keys.
●Do not attach a sticker or any-
thing else to the surface of the
electronic key.
●Do not place the keys near
objects that produce magnetic
fields, such as TVs, audio sys-
tems and induction cookers.
●Do not place the keys near
medical electrical equipment
such as low-frequency therapy
equipment or microwave ther-
apy equipment, and do not
receive medical attention with
the keys on your person.
■Carrying the electronic key
on your person
Carry the electronic key 3.9 in.
(10 cm) or more away from elec-
tric appliances that are turned on.
Radio waves emitted from electric
appliances within 3.9 in. (10 cm)
of the electronic key may interfere
with the key, causing the key to
not function properly.
■In case of a smart key system
malfunction or other
key-related problems
 P. 4 9 6
■When an electronic key is lost
 P. 4 9 5
Wireless remote control

1323-2. Opening, closing and locking the doors
HIGHLANDER HV_Ucontinuously, release the buttons,
wait for at least 5 seconds, and
repeat step 2
.)
For vehicles with an alarm: To pre-
vent unintended triggering of the
alarm, unlock the doors using the
wireless remote control and open
and close a door once after the set-
tings have been changed. (If a door
is not opened within 60 seconds
after is press ed, the doors will
be locked again and the alarm will
automatically be set.)
In case that the alarm is triggered,
immediately stop the alarm. ( P. 8 1 )
■Impact detection door lock
release system
In the event that the vehicle is sub-
ject to a strong impact, all the doors
are unlocked. Depending on the
force of the impact or the type of
accident, however, the system may
not operate.
■Operation signals
A buzzer sounds and the emer-
gency flashers flash to indicate that
the doors have been
locked/unlocked. (Locked: Once;
Unlocked: Twice)
A buzzer sounds to indicate that the
windows and the moon roof
* or pan-
oramic moon roof* are operating.
*: If equipped
■Security feature
If a door is not opened within
approximately 60 seconds after the
vehicle is unlocked, the security fea-
ture automatically locks the vehicle
again.
■When the door cannot be
locked by the lock sensor on
the surface of the front door
handle
If the door will not lock even when
the topside sensor area is touched,
try touching both the topside and
underside sensor areas at the same
time.
When gloves are being worn,
remove the gloves.
■Door lock buzzer
If an attempt to lock the doors using
the smart key system is made when
a door is not fully closed, a buzzer
will sound continuously for 5 sec-
onds. Fully close the door to stop
the buzzer, and lock the doors
again.
■Setting the alarm (if equipped)
Locking the doors will set the alarm
system. ( P. 8 1 )
Multi-informa-
tion display/BeepUnlocking func- tion
Exterior: Beeps 3 times
Interior: Pings once
Holding the
driver’s door
handle unlocks
only the driver’s
door.
Holding the front
passenger’s
door handle
unlocks all the
doors.
Exterior: Beeps twice
Interior: Pings once
Holding either
front door handle
unlocks all the
doors.

1333-2. Opening, closing and locking the doors
3
Before driving
HIGHLANDER HV_U
■Conditions affecting the opera-
tion of the smart key system or
wireless remote control
 P. 1 4 7
■If the smart key system or the
wireless remote control does
not operate properly
Use the mechanical key to lock and
unlock the doors. ( P.496)
Replace the key battery with a new
one if it is depleted. ( P.444)
■If the 12-volt battery is dis-
charged
The doors cannot be locked and
unlocked using the smart key sys-
tem or wireless remote control. Lock
or unlock the doors using the
mechanical key. ( P.496)
■Rear seat reminder function
In order to remind you not to forget
luggage, etc. in the rear seat, when
the power switch is turned off after
any of the following conditions are
met, a buzzer will sound and a mes-
sage will be displayed on the
multi-information display for approx-
imately 6 seconds.
●The hybrid system is started
within 10 minutes after opening
and closing a rear door.
●A rear door has been opened and
closed after the hybrid system
was started.
However, if a rear door is opened
and then closed within approxi-
mately 2 seconds, the rear seat
reminder function may not operate.
The rear seat reminder function
determines that luggage, etc. has
been placed in a rear seat based on
opening and closing of a rear door.
Therefore, depending on the situa-
tion, the rear seat reminder function
may not operate and you may still
forget luggage, etc. in the rear seat,
or it may operate unnecessarily.
The rear seat reminder function can
be enabled/disabled. ( P.530)
■Customization
Some functions can be customized.
(  P.530)
WARNING
■To prevent an accident
Observe the following precautions
while driving the vehicle. Failure
to do so may result in a door
opening and an occupant falling
out, resulting in death or serious
injury.
●Ensure that all doors are prop-
erly closed and locked.
●Do not pull the inside handle of
the doors while driving.
Be especially care ful for the front
doors, as the doors may be
opened even if the inside lock but-
tons are in locked position.
●Set the rear door child-protector
locks when children are seated
in the rear seats.
■When opening or closing a
door
Check the surroundings of the
vehicle such as whether the vehi-
cle is on an incline, whether there
is enough space for a door to
open and whether a strong wind
is blowing. When opening or clos-
ing the door, hold the door handle
tightly to prepare for any unpre-
dictable movement.

1413-2. Opening, closing and locking the doors
3
Before driving
HIGHLANDER HV_U
■Kick sensor operating condi-
tions (vehicles with a Hands
Free Power Back Door)
●When the kick sensor operation
setting is turned on (P.530) and
the power switch is turned off.
●When an electronic key is carried
within the operation detection
area.
■Situations in which the Hands
Free Power Back Door may not
operate properly (if equipped)
In the following situations, the
Hands Free Power Back Door may
not operate properly:
●When a foot remains under the
rear bumper.
●If the rear bumper is strongly hit
with a foot or is touched for a
while.
If the rear bumper has been touched
for a while, wait for a short time
before attempting to operate the
Hands Free Power Back Door
again.
●When standing excessively close
to the rear bumper.
●When an external radio wave
source interferes with the commu-
nication between the electronic
key and the vehicle. ( P.147)
●When the vehicle is parked near
an electrical noise source which
affects the sensitivity of the Hands
Free Power Back Door, such as a
pay parking spot , gas station,
electrically heated road, or fluo-
rescent light.
●When the vehicle is near a TV
tower, electric power plant, radio
station, large display, airport or
other facility that generates strong
radio waves or electrical noise.
●When a large amount of water is
applied to the rear bumper, such
as when the vehicle is being
washed or in heavy rain.
●When mud, snow, ice, etc. is
attached to the rear bumper.
●When the vehicle has been
parked for a while near objects
that may move and contact the
rear bumper, such as plants.
●When an accessory is installed to
the rear bumper.
If an accessory has been installed,
turn the kick sensor operation set-
ting off. ( P.530)
■Preventing unintentional opera-
tion of the Hands Free Power
Back Door (if equipped)
When an electronic key is in the
operation detection area, the Hands
Free Power Back Door may operate
unintentionally, so be careful in the
following situations:
●When a large amount of water is
applied to the rear bumper, such
as when the vehicle is being
washed or in heavy rain.
●When dirt is wiped off the rear
bumper.
●When a small animal or small
object, such as a ball, moves
under the rear bumper.
●When an object is moved from
under the rear bumper.
●If someone is swinging their legs
while sitting on the rear bumper.
●If the legs or another part of some-
one’s body contacts the rear
bumper while passing by the vehi-
cle.
●When the vehicle is parked near
an electrical noise source which
affects the sensitivity of the Hands
Free Power Back Door, such as a
pay parking spot, gas station,
electrically heated road, or fluo-
rescent light.
●When the vehicle is near a TV
tower, electric power plant, radio
station, large display, airport or
other facility that generates strong
radio waves or electrical noise.
●When the vehicle is parked in a
place where objects such as
plants are near the rear bumper.

1453-2. Opening, closing and locking the doors
3
Before driving
HIGHLANDER HV_U
The open position of the power
back door can be adjusted.
1Stop the power back door at
the desired position.
( P.137)
2 Press and hold the power
back door switch on the back
door for approximately 2 sec-
onds.
• When setting is complete, a buzzer will sound 4 times.
• The next time the power back door is opened, it will stop at
that position.
■Returning the power back door
opening position to the default
setting
Press and hold the power back door
switch on the back door for approxi-
mately 7 seconds.
A buzzer will sound 4 times, pause,
and then sound 2 more times. The
next time the power back door is
opened, it will stop at the default
position.
■When setting the open position
of the back door by the
multi-information display
The open position of the power back
door can be adjusted using the
multi-information display. ( P.530)
When opened, the power back door
will open to the last position set
using the power back door switch on
the back door or on the multi-infor-
mation display.
NOTICE
• The lower center part of the rear bumper is scratched or dam-
aged.
●Do not disassemble the rear
bumper.
●Do not attach stickers to the
rear bumper.
●Do not paint the rear bumper.
●If a heavy object is attached to
the power back door, disable
the kick sensor.
Adjusting the open posi-
tion of the back door

1463-2. Opening, closing and locking the doors
HIGHLANDER HV_U
■Antenna locationAntennas outside the cabin
Antennas inside the cabin
Antenna outside the luggage
compartment
■Effective range (areas within
which the electronic key is
detected)When locking or unlocking the
doors
The system can be operated when
the electronic key is within about 2.3
ft. (0.7 m) of an outside front door
handle and back door. (Only the
doors detecting the key can be
operated.)
When starting the hybrid system
or changing power switch
modes
The system can be operated when
the electronic key is inside the vehi-
cle.
■Alarms and warning messages
A combination of exterior and inte-
rior alarms as well as warning mes-
sages shown on the
multi-information di splay are used to
prevent theft of the vehicle and acci-
dents resulting from erroneous
operation. Take appropriate mea-
sures in response to any warning
message on the multi-information
display. ( P.476)
When only an alarm sounds, cir-
cumstances and correction proce-
dures are as follows.
●When an exterior alarm sounds
once for 5 seconds
Smar t key system
The following operations
can be performed simply by
carrying the electronic key
on your person, for example
in your pocket. The driver
should always carry the
electronic key.
 Locks and unlocks the
doors ( P.131)
 Locks and unlocks the back
door ( P.136)
 Starts and stops the hybrid
system ( P.213)

1473-2. Opening, closing and locking the doors
3
Before driving
HIGHLANDER HV_U
●When an interior alarm sounds
continuously
■Battery-saving function
The battery-saving function will be
activated in order to prevent the
electronic key battery and the
12-volt battery from being dis-
charged while the vehicle is not
operated for a long time.
●In the following situations, the
smart key system may take some
time to unlock the doors.
• The electronic key has been left in
an area of approximately 6 ft. (2
m) of the outside of the vehicle for
10 minutes or longer.
• The smart key system has not been used for 5 days or longer.
●If the smart key system has not
been used for 14 days or longer,
the doors cannot be unlocked at
any doors except the driver’s door.
In this case, take hold of the
driver’s door handle, or use the wireless remote control or the
mechanical key, to unlock the
doors.
■Turning an electronic key to
battery-saving mode
When battery-saving mode is set,
battery depletion is minimized by
stopping the electronic key from
receiving radio waves.
Press twice while pressing and
holding . Confirm that the elec-
tronic key indicator flashes 4 times.
While the battery-saving mode is
set, the smart key system cannot be
used. To cancel the function, press
any of the electronic key buttons.
■Conditions affecting operation
The smart key system uses weak
radio waves. In the following situa-
tions, the communication between
the electronic key and the vehicle
may be affected, preventing the
smart key system, wireless remote
control and immobilizer system from
operating properly. (Ways of cop-
ing: P.496)
●When the electronic key battery is
depleted
●Near a TV tower, electric power
plant, gas station, radio station,
large display, airport or other facil-
ity that generates strong radio
waves or electrical noise
●When the electronic key is in con-
tact with, or is covered by the fol-
lowing metallic objects
• Cards to which aluminum foil is attached
• Cigarette boxes that have alumi- num foil inside
SituationCorrection
procedure
An attempt was
made to lock the
vehicle while a door
was open.Close all of
the doors
and lock the
doors again.
SituationCorrection procedure
The power switch
was turned to ACC
while the driver’s
door was open (or
the driver’s door was
opened while the
power switch was in
ACC).
Turn the
power
switch off
and close
the driver’s
door.
The power switch
was turned off while
the driver’s door was
open.Close the
driver’s
door.

1493-2. Opening, closing and locking the doors
3
Before driving
HIGHLANDER HV_Utery-saving mode to disable the
smart key system. (
P.147)
●If the electronic key is inside the
vehicle and a door handle
becomes wet during a car wash, a
message may be shown on the
multi-information display and a
buzzer will sound outside the vehi-
cle. To turn off the alarm, lock all
the doors.
●The lock sensor may not work
properly if it comes into contact
with ice, snow, mud, etc. Clean
the lock sensor and attempt to
operate it again, or use the lock
sensor on the lower part of the
door handle.
●A sudden handle operation or a
handle operation immediately
after entering the effective range
may prevent the doors from being
unlocked. Touch the door unlock
sensor and check that the doors
are unlocked be fore pulling the
door handle again.
●If there is another electronic key in
the detection area, it may take
slightly longer to unlock the doors
after the door handle is gripped.
■When the vehicle is not driven
for extended periods
●To prevent theft of the vehicle, do
not leave the electronic key within
6 ft. (2 m) of the vehicle.
●The smart key system can be
deactivated in advance. ( P.530)
●Setting the electronic key to bat-
tery-saving mode helps to reduce
key battery depletion. ( P.147)
■To operate the system properly
Make sure to carry the electronic
key when operating the system. Do
not get the electronic key too close
to the vehicle when operating the
system from the outside of the vehi-
cle.
Depending on the position and hold-
ing condition of the electronic key,
the key may not be detected cor- rectly and the system may not oper-
ate properly. (The alarm may go off
accidentally, or the door lock pre-
vention may not operate.)
■If the smart key system does
not operate properly
If the doors cannot be
locked/unlocked using the smart key
system, lock/unlock the doors by
performing any of the following:
●Bring the electronic key close to
either front door handle and oper-
ate the entry function.
●Operate the wireless remote con-
trol.
If the doors cannot be
locked/unlocked using the above
methods, use the mechanical key.
(  P.496)
If the hybrid system cannot be
started using the smart key system,
refer to P.497.
■Customization
Some functions can be customized.
(  P.530)
■If the smart key system has
been deactivated in a custom-
ized setting
●Locking and unlocking the doors:
Use the wireless remote control or
mechanical key. ( P.131, 496)
●Starting the hybrid system and
changing power switch modes:
P. 4 9 7
●Stopping the hybrid system:
P. 2 1 5

1593-3. Adjusting the seats
3
Before driving
HIGHLANDER HV_U
From outside
Pull the straps and raise the seat-
backs until they lock.
After using either strap, use the vel-
cro on the strap to attach it to the
seatback.
2Returning the outer head
restraints.
Remove the secu red seat belts
from the seat belt hangers before
using them.
*: If equipped
1 Check that the shift lever is in
P.
2 Turn the power switch to ON.
3 Adjust the driver’s seat, out-
side rear view mirrors and
head-up display (if equipped)
to the desired positions.
4 While pressing the “SET” but-
ton, or within 3 seconds after
the “SET” button is pressed,
press button “1” or “2” until
the buzzer sounds.
If the selected button has already
been preset, the previously
recorded position will be overwrit-
Driving position mem-
or y*
This feature automatically
adjusts the driver’s seat,
outside rear view mirrors
and head-up display (if
equipped) to suit your pref-
erences.
Two different driving posi-
tions can be recorded into
memory.
Each electronic key can be
registered to recall your pre-
ferred driving position.
Recording a driving posi-
tion into memory

1673-4. Adjusting the steering wheel and mirrors
3
Before driving
HIGHLANDER HV_U
■To prevent sensor error (vehi-
cles with auto anti-glare inside
rear view mirror)
To ensure that the sensors operate
properly, do not touch or cover
them.
*: If equipped
Digital Rear view Mir-
ror*
The Digital Rearview Mirror
is a system that uses the
camera on the rear of the
vehicle and displays its
image on the display of the
Digital Rearview Mirror.
The Digital Rearview Mirror
can be changed between
optical mirror mode and dig-
ital mirror mode by operat-
ing the lever.
The Digital Rearview Mirror
allows the driver to see the
rear view despite obstruc-
tions, such as the head
restraints or luggage, ensur-
ing rear visibility. Also, the
rear seats are not displayed
and privacy of the passen-
gers is enhanced.
WARNING
Observe the following precau-
tions.
Failure to do so may result in
death or serious injury.
■Before using the Digital Rear-
view Mirror
●Make sure to adjust the mirror
before driving. ( P.169)
• Change to optical mirror mode and adjust the position of the
Digital Rearview Mirror so that
the area behind your vehicle
can be viewed properly.