maintenance TOYOTA PRIUS C 2012 NHP10 / 1.G Warranty And Maintenance Guide

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MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused by
lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid
for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems, Toyota
recommends the use of Genuine Toyota
Parts when servicing or repairing the
systems.
Warranty coverage is not dependent
upon the use of any particular brand of
replacement parts and you may elect to
use non-Genuine Toyota Parts for
maintenance and repairs. However, use
of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the
emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail19

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IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an
authorized Toyota dealership and present a
copy of the emissions test report. Also,
take your maintenance records in case
they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 31, “Obtaining Warranty Service.”
IF YOU HAVE QUESTIONS
If you have questions or concerns about
your federal emission warranty coverage,
please refer to “If You Need Assistance”
on pages 8-9. In the case of the Emission
Performance Warranty, you may also
request information from or report
complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division
(6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California
Certified Emission Control System that
are sold, registered and operated in
California or any state that adopts
California emission warranty provisions
are also covered by the California
Emission Control Warranty (see page
22). Currently, Arizona, Connecticut,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are
the other states to which the California
Emission Control Warranty applies.
Federal Emission Control Warranty
WARRANTY
20Your Warranties in Detail

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DEALER CERTIFICATE
We (the dealership) want you to know that
at the time your new Toyota vehicle is
being delivered:
1) On the basis of written notificationfurnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2) We have visually inspected those emission control devices or portions
thereof that are visible without
removing or adjusting any
components or systems,
emissions-related or otherwise. On
the basis of this inspection, there are
no apparent deficiencies in the
installation of emission control
devices by Toyota. (For purposes of
this certificate, “emission control
devices” is limited to devices installed
on a vehicle for the sole or primary
purpose of controlling emissions and
which were not in general use before
1968.)
3) We have performed all emission control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4) Except as may be provided in Paragraph 5, if this vehicle fails an
EPA-approved emissions test within
three months or 4,000 miles
(whichever comes first) of delivery to
the ultimate purchaser, and the
vehicle has been maintained and used
in accordance with the written
instructions for proper maintenance and use, Toyota will remedy the
nonconformity free of charge under
the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company car or demonstrator, check the box
and complete the following:
❑ The vehicle with which this statement
is delivered was placed into service as
a company car or demonstrator prior
to delivery. The Emission Performance
Warranty period commenced on the
date the vehicle was first placed into
service, which was:
Note: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section 207
of the Clean Air Act (42 U.S.C. 7541) and
the EPA regulations issued thereunder.
Month DayYear
Dealership Name
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail21

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Vehicles equipped with a California
Certified Emission Control System that
are sold, registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Arizona, Connecticut, Maine, Maryland,
Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont
and Washington are the other states to
which this warranty applies. Vehicles
covered by this warranty are also
covered by the Federal Emission
Control Warranty (see page 16).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2012 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of your
vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and
labor.
California Emission Control Warranty
WARRANTY
22Your Warranties in Detail

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MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,whichever occurs first:
– If your vehicle fails a smog-check test, all necessary repairs and
adjustments will be made by Toyota
to ensure that your vehicle passes
the test. This is your Emission
Control System PERFORMANCE
WARRANTY.
– If an emissions-related part listed on pages 17–18 is defective, the
part will be repaired or replaced by
Toyota. This is your SHORT-TERM
Emission Control System DEFECT
WARRANTY. Specific components
may have longer coverage under the
terms of the Powertrain Warranty.
2) For seven years or 70,000 miles, whichever occurs first:
– If an emissions-related part listed on page 24 is defective, the part will
be repaired or replaced by Toyota.
This is your LONG-TERM Emission
Control System DEFECT
WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota may
deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect,
improper maintenance or unapproved
modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte, CA
91734-8001.
California Emission Control Warranty
WARRANTY
Your Warranties in Detail23

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MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused by
lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid
for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems, Toyota
recommends the use of Genuine Toyota
Parts when servicing or repairing the
systems.
Warranty coverage is not dependent
upon the use of any particular brand of
replacement parts and you may elect to
use non-Genuine Toyota Parts for
maintenance and repairs. However, use
of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the
emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
California Emission Control Warranty
WARRANTY
Your Warranties in Detail25

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IF YOUR VEHICLE FAILS A
SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 31, “Obtaining Warranty Service.”
REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 31 for details.
California Emission Control Warranty
WARRANTY
26Your Warranties in Detail

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GENERAL INFORMATION
You are responsible for ensuring that your
Toyota is operated and maintained
according to the instructions in the
Owner’s Manualand this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service
performed and/or parts installed. For your
convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failures caused by
lack of proper maintenance are not
covered under warranty.
WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends
having maintenance performed by an
authorized Toyota dealership.
Toyota dealership technicians are specially
trained to maintain and repair Toyota
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. Many are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free to
ask any Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to a Toyota dealership.
Operation and Maintenance
WARRANTY
Your Responsibilities29

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REPLACEMENT PARTS
Warranty coverage is not dependent upon
the use of any particular brand of
replacement parts. However, Toyota
recommends using only Genuine Toyota
Parts when you need to replace a part on
your vehicle. Like all Toyota products,
Genuine Toyota Parts are built to the
highest standards of quality, durability and
performance. They are also designed to fit
your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Genuine Toyota
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts it
may not have in stock.
Genuine Toyota Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer.Non-Genuine Toyota Parts, or any
damage or failures resulting from their
use, are not covered by any Toyota
warranty.
Operation and Maintenance
WARRANTY
30Your Responsibilities

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R
egular maintenance is essential to
obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in which
to document your vehicle’s maintenance
history. In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Vehicle Maintenance and
Care” section of the Owner’s Manual. Be
sure to perform these procedures regularly
to ensure the most trouble-free operation
of your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
The Importance of Scheduled Maintenance
32Maintenance Log
MAINTENANCE