stop start TOYOTA PRIUS PRIME 2018 (in English) Repair Manual

647
PRIUS PRIME_OM_OM47C17U_(U)
8When trouble arises
8-1. Essential informationEmergency flashers .......... 648
If your vehicle has to be stopped in an
emergency ...................... 649
8-2. Steps to take in an emergency
If your vehicle needs to be towed ......................... 650
If you think something is wrong .............................. 656
If a warning light turns on or a warning buzzer
sounds ............................ 657
If a warning message is displayed......................... 667
If you have a flat tire.......... 675
If the hybrid system will not start ........................... 692
If the electronic key does not operate properly ........ 694
If the 12-volt battery is discharged ...................... 698
If your vehicle overheats ... 704
If the vehicle becomes stuck ............................... 709

6618-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)
8
When trouble arises
Brake Override System/Drive-Start Control/
Intelligent Clearance Sonar (symbol display)
*7
Brake Override SystemIndicates that the accelerator and brake pedals are being
depressed simultaneously, and the Brake Override Sys-
tem is operating
 Release the accelerator pedal and depress the brake
pedal.
Indicates a malfunction in the Brake Override System
(with warning buzzer)
 Have the vehicle inspected by your Toyota dealer
immediately.
Drive-Start Control Indicates that the shift position was changed and Drive-
Start Control was operated while depressing the accelera-
tor pedal (with warning buzzer)
 Momentarily release the accelerator pedal.
Indicates a malfunction in the Drive-Start Control system
(with warning buzzer)
 Have the vehicle inspected by your Toyota dealer
immediately.
Intelligent Clearance Sonar Indicates that the Intelligent Clearance Sonar (if equipped)
is operating ( P. 435)
 Follow the instruction that is displayed on the multi-
information display.
(Canada only)
Low engine oil pressure warning (symbol display)*7
Indicates that the engine oil pressure is too low
 Immediately stop the vehicle in a safe place and con-
tact your Toyota dealer.
Warning lightWarning light/Details/Actions

6698-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)
8
When trouble arises
■Warning messages
The warning messages explained below may differ from the actual messages
according to operation conditions and vehicle specifications.
■ System warning lights
The master warning light does not come on or flash in the following cases.
Instead, a separate system warning light will come on along wit h a message
or image shown on the multi-information display.
● “Antilock Brake System Malfunction Visit Your Dealer”:
The ABS warning light comes on. ( P. 658)
● “Braking Power Low Visit Your Dealer”:
The brake system warning light (yellow) will come on. ( P. 657)
● Indicates that a door is not fully closed while the vehicle is stopped.:
The Open door warning light comes on. ( P. 659)
■ If “Visit Your Dealer” is shown
The system or part shown on the multi-information display is malfunctioning.
Have the vehicle inspected by your Toyota dealer.
■ If a message about an operation is shown
● If a message about an operation of the accelerator pedal or bra ke pedal is
shown
A warning message about an operation of the brake pedal may be shown
while the driving assist systems such as PCS (Pre-Collision Sys tem) or the
dynamic radar cruise control with full-speed range is operating . If a warning
message is shown, be sure to decelerate the vehicle or follow a n instruction
shown on the multi-information display.
● A warning message is shown when Drive-Start Control, Brake Over ride Sys-
tem or Intelligent Clearance Sonar (if equipped) operates ( P. 307, 308,
435). Follow the instructions on the multi-information display.
● If a message about an operation of the power switch is shown
An instruction for operation of the power switch is shown when the incorrect
procedure for starting the hybrid system is performed or the power switch is
operated incorrectly. Follow the instructions shown on the mult i-information
display to operate the power switch again.
● If a message about a shift operation is shown
To prevent the shift position from being selected incorrectly o r the vehicle
from moving unexpectedly, the shift position may be changed aut omatically
( P. 332) or shift operation may be required. In this case, chang e the shift
position following the instructions on the multi-information display.
● If a message or image about an open/close state of a part or replenishment
of a consumable is shown
Confirm the part indicated by the multi-information display or a warning light,
and then perform the coping method such as closing the open doo r or
replenishing a consumable.

6708-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)■
If “See Owner’s Manual” is shown
●If “Braking Power Low Stop in a Safe Place See Owner’s Manual” is shown,
this may be a malfunction. Immediately stop the vehicle in a sa fe place and
contact your Toyota dealer. Continuing to drive the vehicle may be danger-
ous.
● If “Engine Oil Pressure Low” is shown, this may be a malfunctio n. Immedi-
ately stop the vehicle in a safe place and contact your Toyota dealer.
● If the following messages are shown, there may be a malfunction . Immedi-
ately have the vehicle inspected by your Toyota dealer.
• “Plug-in charging system malfunction.”
• “Hybrid System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunction”
• “Accelerator System Malfunction”
• “Smart Key System Malfunction See Owner’s Manual”
■ If “Shift System Not A ctive Apply Parking Brake Securely While Parking
See Owner’s Manual” is shown
Indicates a temporary operation failure or malfunction in the shift control sys-
tem. Immediately have the vehicle inspected by your Toyota deal er.
When the message is shown, the hybrid system may not be started or the
shift position may not be changed normally. (Coping method: P. 673)
■ If “Shift System Malfunction A pply Parking Brake Securely While Park-
ing See Owner’s Manual” is shown
Indicates a malfunction in the shift control system. Immediatel y have the vehi-
cle inspected by your Toyota dealer.
When the message is shown, the hybrid system may not be started or the
shift position may not be changed normally. (Coping method: P. 673)
■ If “ Switch Malfunction Apply Par king Brake Securely While Parking
See Owner’s Manual” is shown
The P position switch may not operate. Immediately have the veh icle
inspected by your Toyota dealer.
When parking the vehicle, stop the vehicle on level ground and apply the
parking brake firmly.
■ If “Shift System Malfunction Shi fting Unavailable See Owner’s M anual”
is shown
Indicates a malfunction in the shift control system. Immediatel y have the vehi-
cle inspected by your Toyota dealer.
The shift position may not be shifted from P to other than P.
■ If “Shift System Malfunction S top in a Safe Place See Owner’s Manual”
is shown
Indicates a malfunction in the shift control system. Immediatel y have the vehi-
cle inspected by your Toyota dealer.
The shift position may not be changed. Stop the vehicle in a sa fe place.

6718-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)
8
When trouble arises
■If “Shift System Malfunction See Owner’s Manual” is shown
Indicates a malfunction in the shift control system. Immediatel y have the sys-
tem inspected by your Toyota dealer.
The system may not operate properly.
■ If “Low 12-Volt Battery Apply Parking Brake Securely While Park ing See
Owner’s Manual” is shown
Indicates that the 12-volt battery charge is insufficient. Char ge or replace the
12-volt battery.
● When the message is shown, the hybrid system may not start or t he shift
position may not be changed normally. (Coping method: P. 673)
● After charging the 12-volt battery, the message may not go off until the shift
position is changed from P.
■ If “Shifting Unavailable Low 12-Volt Battery See Owner’s Manual ” is
shown
Indicates that the shift position cannot be changed because the voltage of the
12-volt battery drops. Charge or replace the 12-volt battery.
(Coping method in the case the 12-volt battery is discharged: P. 698)
■ If “Hybrid System Overheated. Reduced Output Power.” is shown
The message may be shown when driving under severe operating co nditions.
(For example, when driving up a long steep hill or driving up a steep hill in
reverse.)
Coping method: P. 704
■ If “Maintenance required for Traction battery cooling parts See owner’s
manual” is shown
There is a possibility that the filter may be clogged, the air intake vent may be
blocked or there may be a gap in the duct.
● When the air intake vents or filters are dirty, clean them by the procedures
on P. 566.
● When the air intake vents or filters are not dirty and the warn ing message is
shown, have the vehicle inspected at your Toyota dealer.
■ If “Traction Battery Needs to be Protected Refrain From the Use of
Position” is shown
This message may be displayed when the shift position is in N.
As the hybrid battery (traction battery) can not be charged when the shift
position is in N, shift the shift position to P when the vehicle is stopped.
■ If “Traction Battery Needs to be Protected Shift into to Resta rt” is
shown
Message is displayed when the remaining charge for the hybrid b attery (trac-
tion battery) is low, because vehicle has been shifted to N for a certain period
of time.
When operating the vehicle, shift to P and restart the hybrid s ystem.

6728-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)■
If “Shift to Before Exiting Vehicle” is shown
Message is displayed when the driver’s door is opened without t urning the
power switch to off with the shift position in any position oth er than P.
Shift the shift position to P.
■ If “Shift is in Release Accelerat or Before Shifting” is shown
Message is displayed when the accelerator pedal has been depressed and
the shift position is in N.
Release the accelerator pedal and shift the shift position to D or R.
■ If “Depress Brake When Vehicle is Stopped. Hybrid System may Ov er-
heat.” is shown
The message may be shown when the accelerator pedal is depresse d to hold
the vehicle while the vehicle is stopped on an uphill, etc.
The hybrid system may overheat. Release the accelerator pedal a nd depress
the brake pedal.
■ If “Shifted to Stop Vehicle to Shift to ” is shown
If the P position switch is pressed while driving, the shift po sition is changed
to N and the message is shown. ( P. 332)
■ If “Auto Power OFF to Conserve Battery” is shown
The power switch has been turned off by the automatic power off function.
When starting the hybrid system next time, operate the hybrid s ystem for
approximately 5 minutes to recharge the 12-volt battery.
■ If “Accelerator and Brake Pedals D epressed Simultaneously” is shown
The accelerator and brake pedals are being depressed simultaneo usly.
( P. 307)
Release the accelerator pedal and depress the brake pedal.
■ If “Forward Camera System Unavaila ble” or “Forward Camera System
Unavailable Clean Windshield” is displayed.
The following systems may be suspended until the problem shown in the
message is resolved. ( P. 380, 657)
● PCS (Pre-Collision System)
● LDA (Lane Departure Alert with steering control)
● Dynamic radar cruise control with full-speed range
● Automatic High Beam

6738-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)
8
When trouble arises
■If “Maintenance Required Soon” is displayed (U.S.A. only)
Indicates that all maintenance according to the driven distance on the mainte-
nance schedule
* should be performed soon.
Comes on approximately 4500 miles (7200 km) after the message has been
reset.
If necessary, perform maintenance. Please reset the message aft er the main-
tenance is performed. ( P. 572)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’ s Manual
Supplement” for the maintenance interval applicable to your veh icle.
■ If “Maintenance Required Visit Your Dealer” is displayed (U.S.A . only)
Indicates that all maintenance is required to correspond to the driven distance
on the maintenance schedule
*.
Comes on approximately 5000 miles (8000 km) after the message has been
reset. (The indicator will not work properly unless the message has been
reset.)
Perform the necessary maintenance. Please reset the message aft er the
maintenance is performed. ( P. 572)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’ s Manual
Supplement” for the maintenance interval applicable to your veh icle.
■ If the shift position cannot be changed or the power switch is turned to
ACCESSORY mode even if trying to turn the power switch off when a
warning message is shown
If the 12-volt battery is discharged or the shift control syste m is malfunction-
ing, the followings may occur.
● The shift position may not be changed to P.
When parking, stop the vehicle on level ground and apply the pa rking brake
firmly.
● The hybrid system may not start.
● The power switch may be turned to ACCESSORY mode even if trying to
turn the power switch off.
In this case, the power switch may be turned off after applying the parking
brake.
● The automatic P position selection function ( P. 333) may not operate.
Before turning the power switch off, be sure to press the P pos ition switch
and check that the shift position is in P by the shift position indicator or P
position switch indicator.
■ Warning buzzer
P. 664

6978-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)
8
When trouble arises
■Stopping the hybrid system
Set the parking brake, shift the shift position to P and press the power switch
as you normally do when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommende d that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 631)
■ Changing power switch modes
Release the brake pedal and press the power switch in step abo ve. The
hybrid system does not start and modes will be changed each tim e the switch
is pressed. ( P. 326)
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features: P. 736)
● Check if battery-saving mode is set. If it is set, cancel the f unction.
( P. 280)
WARNING
■ When using the mechanical key and operating the power windows
Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the win-
dow.
Also, do not allow children to operate the mechanical key. It is possible for
children and other passengers to get caught in the power window .
3

7058-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)
8
When trouble arises
The coolant level is satisfactory if it is between the “FULL” and
“LOW” lines on the reservoir.
Reservoir
“FULL” line
“LOW” line
Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
Start the hybrid system and turn the air conditioning system on to
check that the radiator cooling fans operate and to check for
coolant leaks from t he radiator or hoses.
The fans operate when the temperature setting is adjusted to “LO” and
“A/C” switch (
*1 • *2) is turned on immediately after a
cold start. Confirm that the fans are operating by checking the fan sound
and air flow. If it is difficult to check these, turn the “A/C” switch
(
*1 • *2) on and off repeatedly. (The fans may not
operate in freezing temperatures.)
*1: Vehicles with 7-inch display
*2: Vehicles with 11.6-inch display
If the fans are not operating:
Stop the hybrid system immediately and contact your Toyota
dealer.
If the fans are operating:
Have the vehicle inspected at the neare st Toyota dealer.
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7078-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47C17U_(U)
8
When trouble arises
After stopping the hybrid system and waiting for 5 minutes or
more, start the hybrid system again and check if “Hybrid System
Overheated” is shown on the multi-information display.
If the message d oes not disappear:
Stop the hybrid system and contact your Toyota dealer.
If the message is not displayed:
The hybrid system temperature has dropped and the vehicle may
be driven normally.
However, if the message appears again frequently, contact your To y o t a
dealer.
WARNING
■ To prevent an accident or injury when inspecting under the hood of
your vehicle
Observe the following precautions.
Failure to do so may result in serious injury such as burns.
● If steam is seen coming from under the hood, do not open the ho od until
the steam has subsided. The engine compartment may be very hot.
● After the hybrid system has been turned off, check that the “Accessory”,
“Ignition ON” or mileage display ( P. 197) on the main display and the
“READY” indicator are off.
When the hybrid system is operating, the gasoline engine may au tomati-
cally start, or the cooling fans may suddenly operate even if the gasoline
engine stops. Do not touch or approach rotating parts such as t he fan,
which may lead to fingers or clothing (especially a tie, a scarf or a muffler)
getting caught, resulting in serious injury.
● Do not loosen the coolant reservoir caps while the hybrid syste m and radi-
ator are hot.
High temperature steam or coolant could spray out.
6