TOYOTA RAV4 2020 Owners Manual (in English)

6518-2. Steps to take in an emergency
8
When trouble arises
One of the following may be the
cause of the problem:
There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle.
 The engine may be flooded.
Try to restart the engine again
following correct starting pro-
cedures. ( P.193, 194)
 There may be a malfunction
in the engine immobilizer sys-
tem. ( P.70)
One of the following may be the
cause of the problem:
 The battery may be dis-
charged. ( P.655)
NOTICE
■When replacing the tires
(vehicles with tire pressure
warning system)
When removing or fitting the
wheels, tires or the tire pressure
warning valve and transmitter,
contact your Toyota dealer as the
tire pressure warning valve and
transmitter may be damaged if not
handled correctly.
If the engine will not
star t
If the engine will not start
even though correct starting
procedures are being fol-
lowed ( P.193, 194), con-
sider each of the following
points:
The engine will not start
even though the starter
motor operates normally
The starter motor turns
over slowly, the interior
lights and headlights are
dim, or the horn does not
sound or sounds at a low
volume

6528-2. Steps to take in an emergency
The battery terminal connec-
tions may be loose or cor-
roded.
The engine starting system may
be malfunctioning due to an
electrical problem such as elec-
tronic key battery depletion or a
blown fuse. However, an interim
measure is available to start the
engine. ( P.652)
One of the following may be the
cause of the problem:
 The battery may be dis-
charged. ( P.655)
 One or both of the battery ter-
minals may be disconnected.
 There may be a malfunction
in the steering lock system
(vehicles with smart key sys-
tem).
Contact your Toyota dealer if the
problem cannot be repaired, or if
repair procedures are unknown. When the engine does not start,
the following steps can be used
as an interim measure to start
the engine if the engine switch is
functioning normally:
1
Pull the parking brake switch
to check that the parking
brake is set. ( P.203)
Parking brake indicator will come
on.
2 Shift the shift lever to P.
3 Turn the engine switch to
ACC.
4 Press and hold the engine
switch for about 15 seconds
while depressing the brake
pedal firmly.
Even if the engine can be
started using the above steps,
the system may be malfunction-
ing. Have the vehicle inspected
by your Toyota dealer.
The starter motor does
not turn over (vehicles
with smart key system)
The starter motor does
not turn over, the interior
lights and headlights do
not turn on, or the horn
does not sound
Emergency start function
(vehicles with smart key
system)

6538-2. Steps to take in an emergency
8
When trouble arises
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on.
(Customizable features: P.691)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.129)
Use the mechanical key
( P.107) in order to perform the
If you lose your keys
New genuine keys can be
made by your Toyota dealer
using the other key and the
key number stamped on
your key number plate.
Keep the plate in a safe
place such as your wallet,
not in the vehicle.
NOTICE
■When an electronic key is lost
(if equipped)
If the electronic key remains lost,
the risk of vehicle theft increases
significantly. Visit your Toyota
dealer immediately with all
remaining electronic keys that
were provided wit h your vehicle.
If the electronic key
does not operate prop-
erly (vehicles with
smar t key system)
If communication between
the electronic key and vehi-
cle is interrupted ( P.129)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the engine
can be started by following
the procedure below.
NOTICE
■In case of a smart key system
malfunction, o r other key
related problems
Take your vehicle with all the elec-
tronic keys provided with your
vehicle to your Toyota dealer.
Locking and unlocking
the doors

6548-2. Steps to take in an emergency
following operations.
1Locks all the doors
2 Unlocks the door
Turning the key rearward unlocks
the driver’s door. Turning the key
once again within 5 seconds
unlocks the other doors.
■Key linked functions
1 Closes the windows and the
moon roof
*1 or panoramic moon
roof
*1 (turn and hold)*2
2 Opens the windows and the
moon roof
*1 or panoramic moon
roof
*1 (turn and hold)*2
*1
: If equipped
*2: These settings must be custom- ized at your Toyota dealer.
1 Ensure that the shift lever is
in P and depress the brake
pedal.
2 Touch the Toyota emblem
side of the electronic key to
the engine switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to ON.
When the smart key system is
deactivated in customization set-
ting, the engine s witch will turn to
ACC.
WA R N I N G
■When using the mechanical
key and operating the power
windows or the moon roof (if
equipped) or panoramic
moon roof (if equipped)
Operate the power window or the
moon roof or panoramic moon
roof after checking to make sure
that there is no p ossibility of any
passenger having any of their
body parts caught in the window
or the moon roof or panoramic
moon roof. Also, do not allow chil-
dren to operate t he mechanical
key. It is possible for children and
other passengers to get caught in
the power window or the moon
roof or panoramic moon roof.
Starting the engine

6558-2. Steps to take in an emergency
8
When trouble arises
3Firmly depress the brake
pedal and check that
is displayed on the multi-
information display.
4 Press the engine switch
shortly and firmly.
In the event that the engine still
cannot be started, contact your
Toyota dealer.
■Stopping the engine
Shift the shift lever to P, set the park-
ing brake and press the engine
switch as you no rmally do when
stopping the engine.
■Replacing the key battery
As the above proc edure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediate ly when the bat-
tery is depleted. ( P.604)
■Alarm (if equipped)
Using the mechanical key to lock
the doors will not set the alarm sys-
tem.
If a door is unlocked using the
mechanical key when the alarm sys-
tem is set, the alarm may be trig-
gered. ( P. 7 3 )
■Changing engine switch modes
Release the brake pedal and press
the engine switch in step 3 above.
The engine does not start and
modes will be cha nged each time
the switch is pressed. ( P.197)
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1Vehicles with alarm: Confirm
that the electronic key is
being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and the doors locked. ( P. 7 4 )
2 Open the hood. ( P.571)
If the vehicle batter y
is discharged
The following procedures
may be used to start the
engine if the vehicle’s bat-
tery is discharged.
You can also call your Toy-
ota dealer or a qualified
repair shop.
Restarting the engine

6568-2. Steps to take in an emergency
3Connect a positive jumper cable clamp to on your vehicle and
connect the clamp on the other end of the positive cable to on
the second vehicle. Then, connect a negative cable clamp to
on the second vehicle and connect the clamp at the other end of
the negative cable to .
Positive (+) battery terminal (your vehicle)
Positive (+) battery terminal (second vehicle)
Negative (-) battery term inal (second vehicle)
Solid, stationary, unpainted metallic point away from the batte ry
and any moving parts as shown in the illustration
4 Start the engine of the sec-
ond vehicle. Increase the
engine speed slightly and
maintain at that level for
approximately 5 minutes to
recharge the battery of your
vehicle.
5 Vehicles with smart key sys-
tem only: Open and close
any of the doors of your vehi-
cle with the engine switch
OFF.
6 Vehicles without smart key
system: Maintain the engine speed of the second vehicle
and start the engine of your
vehicle.
Vehicles with smart key sys-
tem: Maintain the engine
speed of the second vehicle
and start the engine of your
vehicle by turning the engine
switch to ON.
7 Once the vehicle’s engine
has started, remove the
jumper cables in the exact
reverse order from which
they were connected.A
B
C
D
A
B
C
D

6578-2. Steps to take in an emergency
8
When trouble arises
Once the engine starts, have the
vehicle inspected at your Toyota
dealer as soon as possible.
■Starting the engine when the
battery is discharged
The engine cannot be started by
push-starting.
■To prevent battery discharge
●Turn off the headlights and the
audio system while the engine is
stopped.
(Vehicles with Stop & Start system:
Except when the engine is stopped
due to the Stop & Start system)
●Turn off any unnecessary electri-
cal components when the vehicle
is running at a low speed for an
extended period, such as in heavy
traffic.
■When the battery is removed or
discharged
●Information stor ed in the ECU is
cleared. When the battery is
depleted, have the vehicle
inspected at you r Toyota dealer.
●Some systems may require initial-
ization. ( P.699)
■When removing the battery ter-
minals
When the battery terminals are
removed, the information stored in
the ECU is cleared . Before remov-
ing the battery terminals, contact
your Toyota dealer.
■Charging the battery
The electricity stor ed in the battery
will discharge gradu ally even when
the vehicle is not i n use, due to nat-
ural discharge and the draining
effects of certain electrical appli-
ances. If the vehicle is left for a long
time, the battery may discharge,
and the engine ma y be unable to
start. (The battery recharges auto-
matically during driving.)
■When recharging or replacing
the battery (vehicles without
smart key start system)
The engine may not start on the first
attempt after th e battery has
recharged but will start normally
after the second att empt. This is not
a malfunction.
■When recharging or replacing
the battery (vehicles with smart
key system)
●In some cases, it may not be pos-
sible to unlock the doors using the
smart key system when the bat-
tery is discharged. Use the wire-
less remote control or the
mechanical key to lock or unlock
the doors.
●The engine may not start on the
first attempt after the battery has
recharged but will start normally
after the second attempt. This is
not a malfunction.
●The engine switch mode is memo-
rized by the vehicle. When the
battery is reconnected, the system
will return to the mode it was in
before the bat tery was dis-
charged. Before disconnecting the
battery, turn the e ngine switch off.
If you are unsure what mode the
engine switch wa s in before the
battery discharged, be especially
careful when reconnecting the
battery.
■When the battery is removed or
discharged (vehicles with Stop
& Start system)
The Stop & Start system may not
automatically stop the engine for up
to an hour.
■When replacing the battery
●Vehicles with Stop & Start system:
Use a genuine battery specifically
designed for use with the Stop &
Start system or a battery with equiv-
alent specifications to a genuine
battery. If an unsup ported battery is
used, Stop & Start system functions
may be restricted to protect the bat-

6588-2. Steps to take in an emergency
tery. Also, battery performance may
decrease and the engine may not
be able to restart. Contact your Toy-
ota dealer for details.
●Use a battery tha t conforms to
European regulations.
●Ty p e A :
Use a battery that the case size is
same as the previous one (LN3), 20
hours rate capacity (20HR) is equiv-
alent (65Ah) or greater, and perfor-
mance rating (CCA) is equivalent
(603A) or greater.
Type B:
Use a battery that the case size is
same as the previous one (LN2), 20
hours rate capacity (20HR) is equiv-
alent (60Ah) or greater, and perfor-
mance rating (CCA) is equivalent
(560A) or greater.
Type C:
Use a battery that the case size is
same as the previous one (LN2), 20
hours rate capacity (20HR) is equiv-
alent (60Ah) or greater, and perfor-
mance rating (CCA) is equivalent
(563A) or greater.
• If the sizes differ, the battery can- not be properly secured.
• If the 20 hour rate capacity is low,
even if the time period where the
vehicle is not used is a short time,
the battery may discharge and
engine may not be able to start.
WA R N I N G
■When removing the battery
terminals
Always remove the negative (-)
terminal first. If the positive (+) ter-
minal contacts any metal in the
surrounding area when the posi-
tive (+) terminal is removed, a
spark may occur, l eading to a fire
in addition to electrical shocks
and death or serious injury.
■Avoiding battery fires or
explosions
Observe the following precautions
to prevent accidentally igniting the
flammable gas that may be emit-
ted from the battery:
●Make sure each jumper cable is
connected to the correct termi-
nal and that it is not unintention-
ally in contact with any other
than the intended terminal.
●Do not allow the other end of
the jumper cable connected to
the “+” terminal to come into
contact with any other parts or
metal surfaces in the area, such
as brackets or unpainted metal.
●Do not allow the + and - clamps
of the jumper cables to come
into contact with each other.
●Do not smoke, u se matches,
cigarette lighters or allow open
flame near the battery.
■Battery precautions
The battery contains poisonous
and corrosive acidic electrolyte,
while related parts contain lead
and lead compounds. Observe
the following precautions when
handling the battery:
●When working with the battery,
always wear safety glasses and
take care not to allow any bat-
tery fluids (acid) to come into
contact with skin, clothing or the
vehicle body.
●Do not lean over the battery.
●In the event that battery fluid
comes into contact with the skin
or eyes, immediately wash the
affected area with water and
seek medical attention.
Place a wet sponge or cloth
over the affected area until
medical attention can be
received.

6598-2. Steps to take in an emergency
8
When trouble arises
1Stop the vehicle in a safe
place and turn off the air con-
ditioning system, and then
stop the engine.
2 If you see steam:
Carefully lift the hood after
the steam subsides.
If you do not see steam:
Carefully lift the hood.
WA R N I N G
●Always wash your hands after
handling the battery support,
terminals, and other battery-
related parts.
●Do not allow child ren near the
battery.
■When replacing the battery
For information regarding battery
replacement, contact your Toyota
dealer.
NOTICE
■When handling jumper cables
When connecting the jumper
cables, ensure that they do not
become entangled in the cooling
fan or engine drive belt.
If your vehicle over-
heats
The following may indicate
that your vehicle is over-
heating.
 The needle of the engine
coolant temperature gauge
( P.82, 85) enters the red
zone or a loss of engine
power is experienced. (For
example, the vehicle speed
does not increase.)
 “Engine Coolant Temp High
Stop in a Safe Place See
Owner’s Manual” is shown
on the multi-information dis-
play.
 Steam comes out from
under the hood.
Correction procedures

6608-2. Steps to take in an emergency
3After the engine has cooled
down sufficiently, inspect the
hoses and radiator core (radi-
ator) for any leaks.
Radiator
Cooling fan
If a large amount of coolant leaks,
immediately cont act your Toyota
dealer.
4 The coolant level is satisfac-
tory if it is between the
“FULL” and “LOW” lines on
the reservoir.
Reservoir
“FULL” line
“LOW” line
5 Add coolant if necessary.
Water can be used in an emer- gency if coolant is unavailable.
6
Start the engine and turn the
air conditioning system on to
check that the radiator cool-
ing fan operates and to check
for coolant leaks from the
radiator or hoses.
The fan operates when the air con-
ditioning system is turned on imme-
diately after a cold start. Confirm
that the fan is operating by check-
ing the fan sound and air flow. If it is
difficult to check these, turn the air
conditioning system on and off
repeatedly. (The fan may not oper-
ate in freezing temperatures.)
7If the fan is not operating:
Stop the engine immediately
and contact your Toyota
dealer.
If the fan is operating:
Have the vehicle inspected at
the nearest Toyota dealer.
8 Check if “Engine Coolant
Temp High Stop in a Safe
Place See Owner’s Manual”
is shown on the multi-infor-
mation display.
If the message does not disappear:
Stop the engine and contact your
Toyota dealer.
If the message is not displayed:
Have the vehicle inspected at the
nearest Toyota dealer.
A
B
A
B
C