oth Scion and your dealership want
to make your Scion ownership
experience easy and convenient.
If you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
a quick response:
Step 1
Talk to a dealership manager, such as the
service manager or customer relations
manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. If you are hearing- or
speech-impaired, call (800) 443-4999
(TDD).
To help everything move quickly, please
have the following information at hand
when you call:
›Your Scion’s vehicle identification num-
ber (located on the driver’s side corner
of the dashboard, under the window)
›Current mileage on your vehicle
›Name of your Scion dealership
A Scion customer relations representative
will help you work with the dealership to
find a satisfactory solution.
Step 3
If you’re still not satisfied after pursuing
steps 1 and 2, Scion offers additional
assistance through the Dispute Settlement
Program, a dispute resolution program
administered by the National Center for
Dispute Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two par-
ties authorize an independent third party
to hear and resolve a dispute. The program
is informal and free of charge.
To request that your case be reviewed
through the program, complete the cus-
tomer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
IF YOU NEED ASSISTANCE
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