service VAUXHALL MOKKA X 2019 User Guide

110Instruments and controlsDepending on the equipment of the
vehicle, the following services are
available:
● Emergency services and support
in the case of a vehicle
breakdown
● Wi-Fi hotspot
● Smartphone application
● Remote control, e.g. location of the vehicle, activation of horn and
lights, control of central locking
system
● Stolen vehicle assistance
● Vehicle diagnostics
● Destination download
Notice
The OnStar module of the vehicle is
deactivated after ten days without an
ignition cycle. Functions requiring a
data connection will be available
again after switching on the ignition.OnStar buttons
Privacy button
Press and hold j until a message is
heard to activate or deactivate the
transmission of the vehicle location.
Press j to answer a call or to end a
call to an advisor.
Press j to access the Wi-Fi settings.
Service button
Press Z to establish a connection to
an advisor.
SOS button
Press [ to establish a priority
emergency connection to a specially
trained emergency advisor.
Status LED
Green: The system is ready with
activated transmission of the vehicle
location.
Green flashing: The system is on a
call.
Red: A problem arose.
Off: The system is ready with
deactivated transmission of the
vehicle location or the system is in
standby mode.
Red / green flashing for a short period of time: The transmission of the
vehicle location has been
deactivated.
OnStar services
General services
If you need any information e.g.
opening hours, points of interest and
destinations or if you need any
support e.g. in the case of a vehicle

Instruments and controls111breakdown, a flat tyre and empty fuel
tank, press Z to establish a
connection to an advisor.
Emergency services
In the case of an emergency situation,
press [ and talk to an advisor. The
advisor then contacts emergency or
assistance service providers and
directs them to your vehicle.
In the case of an accident with
activation of airbags or belt
tensioners, an automatic emergency
call is established. The advisor is
immediately connected to your
vehicle to see whether help is
needed.
Wi-Fi hotspot
The Wi-Fi hotspot of the vehicle
provides internet connectivity with a
maximum speed of 4G/LTE.
Notice
The Wi-Fi hotspot functionality is not
available for all markets.
Notice
Some mobile devices connect to Wi- Fi hotspots automatically and use
mobile data capacity in thebackground, even if they are not in use. This includes automatic
updates, downloads, as well as
programme or app synchronisation
traffic. The data volume purchased
via OnStar might be consumed
rapidly. Turn off automatic
synchronisations in the settings of
your device.
Up to seven devices may be
connected.
To connect a mobile device with the
Wi-Fi hotspot:
1. Press j and then select Wi-Fi
settings on the Info Display. The
settings displayed include the Wi-
Fi hotspot name (SSID),
password and connection type.
2. Start a Wi-Fi network search on your mobile device.
3. Select your vehicle hotspot (SSID) when listed.
4. When prompted, enter the password on your mobile device.
Notice
To change the SSID or password,
press Z and talk to an advisor or log
in to your account.To switch off the Wi-Fi hotspot
functionality, press Z to call an
advisor.
Smartphone app
With the My Vauxhall smartphone
app, some vehicle functions can be
operated remotely.
The following functions are available: ● Lock or unlock vehicle.
● Honk horn or flash lights.
● Check fuel level, engine oil life and tyre pressure (only with tyre
pressure monitoring system).
● Send navigation destination to the vehicle, if equipped with a
built-in navigation system.
● Locate vehicle on a map.
● Manage Wi-Fi settings.
To operate these functions, download the app from App Store ®
or
Google Play™ Store.

112Instruments and controlsRemote control
If desired, use any phone to call an
advisor, who can remotely operate
specific vehicle functions. Find the
respective OnStar phone number on
our country-specific website.
The following functions are available: ● Lock or unlock vehicle.
● Provide information on the vehicle location.
● Honk horn or flash lights.
Stolen vehicle assistance
If the vehicle is stolen, report the theft to the authorities and request OnStar
stolen vehicle assistance. Use any
phone to call an advisor. Find the
respective OnStar phone number on
our country-specific website.
OnStar can provide support in
locating and recovering the vehicle.Theft alert
When the anti-theft alarm system is
triggered, a notification is sent to
OnStar. You are then informed about
this event by text message or email.Restart prevention
By sending remote signals, OnStar
can prevent the vehicle from
restarting once it has been turned off.
On-demand diagnostics
At any time e.g. if the vehicle displays a vehicle message, press Z to
contact an advisor and ask to
complete a real-time diagnostic check
to directly determine the issue.
Depending on the results, the advisor
will provide further support.
Diagnostic report
The vehicle automatically transmits
diagnostic data to OnStar which
sends a monthly email report to you
and your preferred workshop.
Notice
The workshop notification function
can be disabled in your account.
The report contains the status of key
operating systems of the vehicle like
engine, transmission, airbags, ABS,
and other major systems. It also
provides information on possiblemaintenance items and tyre pressure (only with tyre pressure monitoring
system).
To look at the information in greater
detail, select the link within the email
and log in to your account.
Destination download
A desired destination can be directly
downloaded to the navigation system.
Press Z to call an advisor and
describe the destination or point of
interest.
The advisor can look up any address
or point of interest and directly send
the destination to the built-in
navigation system.
OnStar settings
OnStar PIN
To have full access to all OnStar
services, a four-digit PIN is required. The PIN has to be personalised when first talking to an advisor.
To change the PIN, press Z to call an
advisor.

Instruments and controls113Account data
An OnStar subscriber has an account
where all the data is stored. To
request a change of the account
information, press Z and talk to an
advisor or log in to your account.
If the OnStar service is used on
another vehicle, press Z and request
that the account be transferred to the new vehicle.
Notice
In any case, if the vehicle is disposed
of, sold or otherwise transferred,
immediately inform OnStar about
the changes and terminate the
OnStar service on this vehicle.
Vehicle location
The vehicle location is transmitted to OnStar when service is requested or triggered. A message on the InfoDisplay informs about this
transmission.
To activate or deactivate the
transmission of the vehicle location,
press and hold j until an audio
message is heard.The deactivation is indicated by the
status light flashing red and green for a short period of time and each time
the vehicle is started.
Notice
If the transmission of the vehicle
location is deactivated, some
services are no longer available.
Notice
The vehicle location always remains
accessible to OnStar in the case of
an emergency.
Find the privacy policy in your
account.
Software updates
OnStar may remotely carry out software updates without further
notice or consent. These updates are to enhance or maintain safety and
security or the operation of the
vehicle.
These updates may concern privacy
issues. Find the privacy policy in your
account.ERA GLONASS
ERA GLONASS is a manually or
automatically actuated emergency
service. Emergency centres provide assistance and information during an
emergency.
In case of an accident with activation
of airbags or belt tensioners, an
emergency call is placed
automatically. An immediate
connection with an advisor will be
established who will check whether
help is needed.9 Danger
The service is only available for
markets where it is legally required and activated. Furthermore, the
manual and the automatic
emergency call function depend
on the availability of the
emergency centres and the
infrastructure in the country.

114Instruments and controlsNotice
In order to be available and
operational, the system requires
functioning vehicle electrics, mobile
service and GLONASS satellite link.
Depending on equipment, a backup
battery is used.
Control buttons
SOS button K
Press K and after a prompt press
again to establish an emergency
connection.
TECT button J
Press J for cancellation of a call or for
service (technician use only).
Status LED
The system provides feedback via
voice messages and an LED.Green:The system is ready or
within the recall time,
during which the advisor
can call back after an
established connection
(up to approx. two hours,
also possible with ignition
off).Green
flashing:The system is dialling,
data transmitting or a
voice connection is
established.Red:The system is booting up
for maximum 15 seconds
after switching on ignition,
then the LED turns green. If the LED stays red or
turns from green to red, a
problem arose seek the
assistance of a workshop.Red
flashing:Call is not possible, e.g.
because of unavailable
mobile network.Red /
green
flashing:System is in test mode.
Do not press any button
and wait until time-out.Off:System is off.
Notice
In very cold conditions it may take a
while to warm up the backup battery.
When operational, the red LED turns green.
Seek the assistance of a workshop if
the LED does not illuminate after
switching on the ignition.

126Climate controlClimate controlClimate control systems.............126
Heating and ventilation system 126
Air conditioning system ...........127
Electronic climate control system .................................... 128
Auxiliary heater ........................130
Air vents ..................................... 130
Adjustable air vents .................130
Fixed air vents ......................... 131
Maintenance .............................. 131
Air intake ................................. 131
Air conditioning regular operation ................................ 131
Service .................................... 131Climate control systems
Heating and ventilation system
Controls for: ● air distribution
● temperature
● fan speed
● demisting and defrosting
Heated rear window Ü 3 36.
Temperature
red:warmblue:coldHeating will not be fully effective until
the engine has reached normal
operating temperature.
Air distributionl:to windscreen and front door
windowsM:to head areaK:to foot well and windscreen
Combination settings are possible.
Fan speed
Adjust the air flow by switching the fan
to the desired speed.
Demisting and defrosting ● Press V: fan automatically
switches to higher speed, the air
distribution is directed towards
the windscreen.
● Set temperature control to warmest level.
● Switch on heated rear window Ü.
● Open side air vents as required and direct them towards the doorwindows.

Climate control131
Direct the flow of air by tilting and
swivelling the slats.
To close the vent, turn the adjuster
wheel to the left.
9 Warning
Do not attach any objects to the
slats of the air vents. Risk of
damage and injury in case of an
accident.
Fixed air vents
Additional air vents are located
beneath the windscreen and door windows and in the foot wells.
Maintenance
Air intake
The air intake in front of the
windscreen in the engine
compartment must be kept clear to
allow air intake.
Remove any leaves, dirt or snow.
Air conditioning regular
operation
In order to ensure continuously
efficient performance, cooling must
be operated for a few minutes once a
month, irrespective of the weather
and time of year. Operation with
cooling is not possible when the
outside temperature is too low.
Service For optimal cooling performance, it is recommended to annually check the
climate control system, starting
three years after initial vehicle
registration, including:
● functionality and pressure test
● heating functionality
● leakage check
● check of drive belts
● cleaning of condenser and evaporator drainage
● performance check
Notice
Refrigerant R-134a contains
fluorinated greenhouse gases.

Driving and operating137Turn the key briefly to position 3 and
release: an automatic procedure
operates the starter with a short delay
as long as the engine is running, see
'Automatic Starter Control'.
Manual transmission: during an
Autostop, the engine can be restarted
by depressing the clutch pedal
3 138.
Automatic transmission: during an
Autostop, the engine can be restarted
by releasing the brake pedal 3 138.
Vehicles with power button
Manual transmission: operate clutch
and brake pedal.
Automatic transmission: operate
brake pedal and move selector lever
to P or N.
Do not operate accelerator pedal.
Press and release Engine Start/Stop:
an automatic procedure operates the
starter with a short delay until the
engine is running, see 'Automatic
Starter Control'.
Before restarting or to switch off the
engine when vehicle is stationary, press Engine Start/Stop once more
briefly.
To start the engine during an
Autostop:
● Manual transmission: during an Autostop, the engine can be
started by depressing the clutch
pedal 3 138.
● Automatic transmission: during an Autostop, the engine can be
started by releasing the brake
pedal 3 138.Key lock release
Some vehicles with an automatic
transmission are equipped with an
electronic key lock release system.
The key lock release is designed to
prevent ignition key removal unless
the selector lever is in P.
Starting the vehicle at low
temperatures
Starting the engine without additional heaters is possible down to -25 °С for
diesel engines and -30 °C for petrol
engines. Required is an engine oil
with the correct viscosity, the correct
fuel, performed services and a
sufficiently charged vehicle battery.
With temperatures below -30 °C, the
automatic transmission requires a
warming phase of approx.
five minutes. The selector lever must
be in position P.
Automatic Starter Control
This function controls the engine
starting procedure. The driver does
not need to hold the key in position 3
or to hold Engine Start/Stop pressed.
Once applied, the system will go on

142Driving and operatingindicated by illumination of % and a
warning message in the Driver
Information Centre.
% illuminates along with a warning
message illuminates when exhaust
filter is full. Start cleaning process as
soon as possible.
% flashes along with a warning
message when exhaust filter has
reached the maximum filling level.
Start cleaning process immediately to avoid damage to the engine.
Activate manual cleaning process
To activate cleaning process,
continue driving, keep engine speed
above 2000 rpm. Shift down if
necessary. Exhaust filter cleaning is
then started.
Cleaning takes place quickest at high
engine speeds and loads.
Control indicator % extinguishes as
soon as the self-cleaning operation is complete. Keep on driving until self-
cleaning operation is complete.Caution
If possible, do not interrupt
cleaning process. Drive until
cleaning is completed to avoid the need for service or repair by a
workshop.
Cleaning process not possible
If cleaning is not possible for anyreasons, control indicator Z
illuminates and a warning message
appears in the Driver Information
Centre. Engine power may be
reduced. Seek the assistance of a
workshop immediately.
Catalytic converter
The catalytic converter reduces the
amount of harmful substances in the
exhaust gases.
Caution
Fuel grades other than those listed on pages 3 168, 3 228 could
damage the catalytic converter or
electronic components.
Unburnt petrol will overheat and
damage the catalytic converter.
Therefore avoid excessive use of the starter, running the fuel tank
dry and starting the engine by
pushing or towing.
In the event of misfiring, uneven
engine running, a reduction in engine performance or other unusual
problems, have the cause of the fault
rectified by a workshop as soon as
possible. In an emergency, driving
can be continued for a short period,
keeping vehicle speed and engine
speed low.

Driving and operating149Caution
It is not advisable to drive with thehand resting on the selector lever.
Gear shift indication 3 93.
Stop-start system 3 138.
Drive systems
All-wheel drive
The All-Wheel Drive (AWD) system
enhances driving characteristics and
stability, and helps to achieve the best
possible driveability regardless of
ground surface. The system is always
active and cannot be deactivated.
The torque is distributed steplessly
between the wheels of the front and rear axle, depending on the driving
conditions. Additionally the torque
between the rear wheels is distributed depending on the surface.
For optimum system performance,
the vehicle's tyres should not have
varying degrees of wear.
When using a temporary spare
wheel, the AWD system is
automatically disabled.
The AWD system will also be
temporarily disabled to protect the
system from overheating if there is
excessive wheel spin. When the
system cools down, AWD will be
restored.The deactivation of the AWD system
will be indicated by a message on the
Driver Information Centre.
If a service message or warning
code S73 is displayed on the Driver
Information Centre, there is a
malfunction in the AWD system. Seek
the assistance of a workshop.
Vehicle messages 3 103.
Towing the vehicle 3 214.