REST VOLKSWAGEN TIGUAN 2017 Owner´s Manual

•Lit up green: voice services are available. System is OK.
•Flashing green: active connection to a voice service.
Information call
•The information call enables you to call the Volkswagen AG hotline.
•The information call function is available only in some sales regions.
•The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
•The breakdown call allows you to seek professional assistance should your vehicle break down.
•Some vehicle data, e.g. the current location, is transmitted parallel to the voice call.
•The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency Call Service
•If an emergency call is placed manually or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be
transmitted automatically ⇒ Customer information.
•The telephone call centre communicates in the language set up in the vehicle's Infotainment
system. English is used if this language is not available at the location of the emergency.
Back-up 112 emergency call service
In some cases, the Emergency call service may be restricted or unavailable so the general
emergency call number 112 is used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the Emergency call service and lead to the call
being forwarded to the 112 emergency number:
•Your current emergency call location is in an area with no or insufficient mobile communications
and GPS reception. This can also include tunnels, streets with tall buildings, garages,
underpasses, mountains and valleys.
•You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
•The Emergency call service is prohibited by law in some countries.
•There is no valid licence for using the Emergency call service.
•The components in the vehicle required for the Emergency call service are damaged or do not
have a sufficient power supply.
Please also observe the other information on Volkswagen Car-Net ⇒ Mobile online services.
Opening and closing
Vehicle key set
Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle key
⇒ Changing the button cell
⇒ Troubleshooting

The doors and the boot lid can be locked or unlocked manually if the vehicle key or central locking
fails ⇒ Unlocking or locking the driver door manually⇒ Unlocking the boot lid manually.
If the turn signals do not flash as confirmation when you lock the vehicle:
•At least one of the doors or the boot lid is not closed.
•OR: convenience closing is in progress and not all windows have been closed.
Response when locking the vehicle with a second vehicle key
Keyless locking and starting system Keyless Access: Any vehicle key located inside the vehicle will
be blocked from starting the engine if the vehicle has been locked from the outside using a second
vehicle key. Press the button on the vehicle key in the vehicle interior to enable it to start the
engine ⇒ Starting and stopping the engine.
Automatic switch-off of the sensor surfaces
•The vehicle is not unlocked or locked for an extended period.
•A sensor has been triggered an excessive number of times.
Activating sensors again:
•Wait for a short period of time.
•OR: unlock the vehicle with the button on the vehicle key.
•OR: the boot lid is opened.
•OR: unlock the vehicle with the vehicle key ⇒ Doors.
It may not be possible to lock or unlock the vehicle using keyless access if the 12-volt vehicle
battery or button cell in the vehicle key is weak or discharged. The vehicle can be locked or
unlocked manually ⇒.
If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display
will be shown on the instrument cluster display. This may occur if the vehicle key is obstructed by
another radio signal or is covered by another item, e.g. a mobile telephone accessory or an
aluminium suitcase ⇒ Starting and stopping the engine.
The sensors may have limited functionality if they become very dirty.
Doors
Introduction
This chapter contains information on the followingsubjects:
⇒ Display
⇒ Childproof lock
⇒ Unlocking or locking the driver door manually
⇒ Locking the front passenger door and rear doors manually
If, for example, the vehicle key or central locking fails, the doors, boot lid and tilting and sliding
panoramic sunroof can be locked and, with some exceptions, unlocked manually.
Please note that the sensors in the door handles can be activated by a powerful jet of
water or steam if a valid vehicle key is simultaneously within its operating range. If at least
one window is open and the sensors in a door handle are continuously activated, all
windows will close. It is possible that all windows will open if the jet of water or steam is
moved away from the door handle sensors briefly and then moved back onto them
⇒ Locking and unlocking the vehicle with keyless access.
NOTICE
Any door that is not properly closed could open suddenly while the vehicle is in motion.
This could lead to severe injuries.
•Stop as soon as possible and close the door.
•Ensure that the door is closed properly and that the lock has engaged. The closed door
must be flush with the surrounding body panels.
•Doors should only be opened or closed when you are sure there is no-one in their path.
WARNING
Any door being held open by the door arrester could close unexpectedly in strong winds
or if the vehicle is on a slope. This could lead to injuries.
•Always keep a good grip on the handle when opening and closing doors.
WARNING

The roll-back function is also activated if the windows are closed using the vehicle key for
convenience closing.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Restoring one-touch opening and closing
One-touch opening and closing is deactivated if the 12-volt vehicle battery has been disconnected
or discharged while the windows were not fully closed. The function will have to be reset.
•Switch on the ignition.
•Close all windows and doors.
•Pull up the button for the window and hold it in this position for a few seconds.
•Let go of the button then pull it up again and hold it in this position. One-touch opening and
closing is now ready for operation.
The one-touch function can be restored for individual windows or for several windows at the same
time.
Closing the window without the roll-back function
•Try to close the window again within a few seconds by holding the button. The roll-back
function will be deactivated for a small section of the path of the closing window.
•If the closing procedure takes longer than several seconds, the roll-back function will be
reactivated. If it is still stiff or obstructed, the window will stop and will open itself automatically
again.
•Please go to a qualified workshop if the window still cannot be closed.
Glass roof
Introduction
This chapter contains information on the followingsubjects:
⇒ Opening and closing the glass roof
⇒ Glass roof roll-back function
⇒ Troubleshooting
The term glass roof is used for the tilting and sliding panoramic sunroof.
The glass roof is a roof opening system featuring two glass elements. The rear glass element is
fixed and cannot be opened.
Closing the electric windows without the roll-back function can lead to severe injuries.
•Always close the window carefully.
•Ensure that nobody obstructs the path of the window, especially if a window is being
closed when the roll-back function is not active.
•The roll-back function does not prevent fingers or other body parts from being pressed
against the window frame and sustaining injury.
WARNING

Seats and head restraints
Front seats
Introduction
This chapter contains information on the followingsubjects:
⇒ Mechanically adjusting the front seat
⇒ Electrically adjusting the front seat
⇒ Folding the front passenger seat backrest forwards
The following section describes the options for adjusting the front seats. Always ensure that the
correct sitting position is adjusted ⇒ Sitting position.
Incorrect use of the steering column position adjustment and incorrect adjustment of the
steering wheel can cause serious or fatal injuries.
•After adjusting the steering column, always move lever ⇒ Fig. 77① up so that it
engages securely. This prevents the steering column from moving spontaneously
while the vehicle is in motion.
•Never adjust the steering wheel when the vehicle is in motion. If you determine that a
readjustment is necessary, stop the vehicle safely and adjust the steering wheel to the
correct position.
•The steering wheel must always point towards the chest and not towards the face. This
ensures that the driver front airbag provides maximum protection in the event of an
accident.
•While driving, always keep both hands on the outside of the steering wheel at the 9 
o'clock and 3 o'clock positions⇒ Fig. 78. This reduces the risk of injury if the driver
front airbag is triggered.
•Never hold the steering wheel at the 12 o'clock position, or in any other manner, e.g. on
the hub of the steering wheel. If the driver front airbag is triggered, you could receive
severe injuries to the arms, hands and head.
WARNING

Mechanically adjusting the front seat
Always adjust the front seats to their correct position before any journey and ensure that
any passenger has fastened their seat belt.
•Push the front passenger seat as far back as possible.
•Adjust the driver seat so that there is at least 25 cm between your breastbone and the
hub of the steering wheel. Adjust the driver seat by moving it forwards or backwards
so that you are able to press the pedals to the floor with your knees still slightly bent
and so that the distance from the dash panel to your knees is at least 10 cm. If your
build makes it impossible to fulfil this requirement then you must contact a qualified
workshop so they can make any necessary modifications.
•Never travel with the backrest tilted far back. The further back the backrest is tilted, the
greater the risk of injury caused by incorrect seat belt routing or an incorrect sitting
position.
•Never travel with the backrest tilted far forwards. When a front airbag is triggered it
could force the seat backrest backwards and injure vehicle occupants on the back
seats.
•Adopt and maintain the greatest possible distance from the steering wheel and dash
panel.
•You should always sit upright with your back against the seat backrest with the front
seats properly adjusted. Do not position any body part too close where the airbags are
fitted.
•The risk of serious injury is increased for passengers on the rear seat if they are not
sitting upright because the seat belts are incorrectly positioned.
WARNING
Incorrect adjustment of the seats can cause accidents and serious injuries.
•Only adjust the seats when the vehicle is stationary. The seats could change position
unexpectedly if you attempt to reposition them while the vehicle is in motion, leading
to a loss of control of the vehicle. Furthermore, an incorrect seating position is
adopted while adjusting the seat.
•Only adjust the height and tilt of the seat or move it forwards and backwards when the
area around the seat is clear.
•To be able to make adjustments to the seats, the area around them must not be
restricted by any items.
•Only adjust the height of the rear seat or move it forwards and backwards when the
area around the seat is clear.
•The areas for adjusting and locking the seats must not be soiled.
WARNING
Improper use of seat covers or protective covers may lead to the electrical seat controls
being operated accidentally and the front seats moving unexpectedly while the vehicle is
moving. You could lose control over the vehicle. This could result in serious injury and
accidents. Furthermore, this may result in damage to the electrical components in the
front seats.
•Never attach or secure seat covers or protective covers to the electrical controls.
•Do not fit seat covers or protective covers over the seats unless they have been
expressly approved for use in the vehicle.
WARNING
Cigarette lighters in the vehicle could be damaged or accidentally lit. This could lead to
serious burns and other injuries.
•Before adjusting the seats always ensure that there is no lighter on or near the
moveable parts of the seat.
•Before closing stowage areas or compartments always ensure that there is no lighter
in the way.
•Never stow lighters in stowage areas, compartments or on other surfaces in the
vehicle. High surface temperatures, especially in summer, may cause cigarette lighters
to self-ignite.
WARNING

Fig. 79 On the left front seat: controls (type 1).
Fig. 80 On the left front seat: controls (type 2).
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The following section contains a description of all possible controls. The number of controls may
vary depending on the version of the seat.
The seat may have a combination of mechanical and electrical controls.
The control elements are mirrored for the front right-hand seat.
Adjusting the seat position (type 1)
Key to ⇒ Fig. 79:
Move the lever to adjust the lumbar support.
Take your weight off the backrest and turn the handwheel to adjust the backrest.
Move the lever up or down, several times if necessary, to adjust the seat height.
Pull the lever to push the front seat forwards or backwards. The front seat must engage
after the lever has been released.
Adjusting the seat position (type 2)
Key to ⇒ Fig. 80:
Take your weight off the backrest and turn the handwheel to adjust the backrest.
Move the lever up or down, several times if necessary, to adjust the seat height.
If necessary, pull or push the lever several times to adjust the angle of the seat cushion.
Raise the handle to slide the seat cushion forwards or backwards.
Pull the lever to push the front seat forwards or backwards. The front seat must engage
after the lever has been released.
Electrically adjusting the front seat
Fig. 81 Switches on the front left seat: adjusting the front seat forwards or backwards, adjusting the
backrest and the seat cushion for height and tilt.

Fig. 82 Switch on the front left seat: adjusting the lumbar support.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The control elements are mirrored for the front right-hand seat.
The seat may have a combination of mechanical and electrical controls.
Adjusting the seat position
Pressing the switch in the direction of the arrow ⇒ Fig. 81:
â’¶Slides the seat forwards or backwards.â’·Adjusts the angle of the seat cushion.â’¸Raises or lowers
the seat.â’¹Adjusts the angle of the backrest.
Adjusting the lumbar support
Press the switch in the corresponding area ⇒ Fig. 82
â‘ Adjust the curve of the lumbar support forwards.â‘¡Adjust the curve of the lumbar support
backwards.â‘¢Adjust the curve of the lumbar support upwards.â‘£Adjust the curve of the lumbar
support downwards.
It may not be possible to adjust the seat electrically if the charge level of the 12-volt vehicle
battery is too low.
Starting the engine will interrupt the seat adjustment procedure.
Folding the front passenger seat backrest forwards
Fig. 83 Front passenger seat: folding backrest forwards.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The front passenger seat backrest can be folded forwards to a horizontal position.
The front passenger front airbag must be switched off if any items are to be transported on the front
passenger seat when folded forwards ⇒ Airbag system.
Folding the front passenger seat backrest forwards
•Remove any items from the front passenger seat cushion ⇒.
•Lower the front passenger seat down as far as possible ⇒ Sitting position.
Careless or unsupervised use of the electric front seats can result in severe injuries.
•The electrical front seat adjustment also works when the ignition is switched off. Never
leave children or people requiring assistance alone in the vehicle.
•In the event of an emergency, stop the electrical adjustment by pressing another
switch.
WARNING
To avoid damaging the electrical components in the front seats, do not kneel on the seats
or apply sharp pressure at a single point on the seat cushion and backrest.
NOTICE

•Push the front passenger seat as far back as possible ⇒ Sitting position.
•Push the head restraint all the way down ⇒ Sitting position.
•Release the front passenger seat backrest in the direction of the arrow ⇒ Fig. 83①.
•Fold the front passenger seat backrest forwards in the direction of the arrow ⇒ Fig. 83② until it
is horizontal.
•When it is folded down, the front passenger seat backrest must click securely into place.
Folding back the front passenger seat backrest
•When folding back, check that there are no items or body parts near the hinges.
•To fold back, release the front passenger seat backrest ⇒ Fig. 83①.
•Fold back the front passenger seat backrest so that it is upright.
•When it is folded up, the front passenger seat backrest must click securely into place.
Rear seats
Introduction
This chapter contains information on the followingsubjects:
⇒ Adjusting the rear bench seat
⇒ Folding the backrests on the rear bench seat forwards and backwards
The following section describes the options for adjusting the rear seats. Always ensure that the
correct sitting position is adjusted ⇒ Sitting position.
Injuries could be caused if the front passenger seat backrests are folded forwards and
backwards carelessly.
•Fold the front passenger seat backrest forwards and backwards only when the vehicle
is stationary.
•While folding the front passenger seat backrest forwards, always ensure that there are
no people, animals or objects in its path.
•The front airbag must be switched off and the PASSENGER AIR BAG
indicator lamp will light up for as long as the front passenger seat backrest is folded
forwards.
•When folding forwards and backwards, keep all hands, fingers, feet and other body
parts away from the seat hinges and seat release mechanism.
•Floor mats or other objects could get caught in the hinges on the front passenger seat
backrest. This could cause the front passenger seat backrest to fail to engage securely
when it is returned to the upright position.
•When being folded back, the front passenger seat backrest must be securely locked in
the upright position. If the front passenger seat backrest is not locked properly it could
move suddenly and cause severe injuries.
WARNING
The open seat anchors and hinges of the folded front passenger seat backrest could
cause serious injuries in the event of a sudden braking manoeuvre or accident.
•Never transport people (adults or children) on the front passenger seat if the front
passenger seat backrest is folded forwards.
•If the front passenger seat backrest is folded forwards, you should only use the outer
rear seat behind the driver seat. This also applies to children in child seats.
WARNING

Adjusting the rear bench seat
Fig. 84 Underneath the seat cushion on the rear bench seat: adjustment lever.
Fig. 85 Adjusting the rear bench seat backrest.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The rear bench seat is split 40:60. Each section can be adjusted separately.
Adjusting the rear bench seat
•Pull up the right-hand or left-hand lever in the direction of the arrow ⇒ Fig. 84 and move the
corresponding element of the rear bench seat either forwards or backwards.
•Release the lever and engage the rear bench seat element in position by pushing forwards and
backwards gently.
Adjusting the rear bench seat backrest
•Push down on the left-hand or right-hand side of the backrest with one hand and simultaneously
pull on the corresponding loop with the other hand ⇒ Fig. 85①.
Incorrect adjustment of the rear seat can cause accidents and serious injuries.
•The rear seat should be adjusted only when the vehicle is stationary as the rear seat
could otherwise move unexpectedly while the vehicle is in motion. Furthermore, an
incorrect seating position is adopted while adjusting the seat.
•The rear seat should only be adjusted when there is no one in the direct area.
WARNING
Cigarette lighters in the vehicle could be damaged or accidentally lit. This could lead to
serious burns and other injuries.
•Before adjusting the seats always ensure that there is no lighter on or near the
moveable parts of the seat.
•Before closing stowage areas or compartments always ensure that there is no lighter
in the way.
•Never stow lighters in stowage areas, compartments or on other surfaces in the
vehicle. High surface temperatures, especially in summer, may cause cigarette lighters
to self-ignite.
WARNING
•Items in the luggage compartment could cause damage when pushing the rear seat
forwards or backwards.
•When the rear seat is moved forwards, objects could move into the space between the
seat and luggage compartment floor. Remove any items or objects from this space
before pushing the rear seat back.
NOTICE

•Adjust the rear seat backrest to the required position with your hand against the spring pressure
⇒ Fig. 85②.
•Release the loop and engage the rear seat backrest in position by moving it forwards or
backwards gently.
Folding the backrests on the rear bench seat forwards and
backwards
Fig. 86 Folding the backrest forwards and backwards.
Fig. 87 In the luggage compartment: remote release lever for the left â‘  and the right â‘¡ parts of
the rear backrest.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The rear seat is split for folding. Each part of the rear seat backrest can be folded down to increase
the size of the luggage compartment.
Folding the rear seat backrest forwards
•Push the head restraint all the way down ⇒ Head restraints.
•Slide the rear bench seat back as far as it will go.
•Fold down the folding table if necessary.
•Pull the loop ⇒ Fig. 86 forwards in the direction of the arrow while simultaneously supporting
and folding the rear seat backrest forwards ⇒.
•Fold the rear seat backrest completely forward by hand until it locks in place.
Folding rear backrest forwards with the remote release button
•Push the head restraint all the way down ⇒ Head restraints.
•Open the boot lid ⇒ Boot lid.
•Pull the remote release lever ⇒ Fig. 87 for the section of the backrest that is to be folded
forwards.
•The corresponding backrest section of the rear seat backrest is unlocked and can be folded
forwards.
•Close the boot lid if it is open ⇒ Boot lid.
Folding back the rear seat backrest
•Use the loop to release the rear seat backrest. The rear seat backrest pops out of the catch.
•Keep pulling on the loop while folding back the rear seat rest.
•Make sure that the seat belt is not caught anywhere.
•Fold back the rear seat backrest until it is securely engaged ⇒.
•The rear seat backrest must always be securely engaged.
•If necessary, fold back the rear seat backrests.
•Adjust the head restraint if necessary.