steering VOLKSWAGEN TIGUAN 2019 User Guide

Personalisation
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The personalisation function allows personalised vehicle settings, such as air conditioning system,
instrument cluster or lighting settings, to be saved in a user account. You have four user accounts
available. Users are identified using the vehicle key upon unlocking the vehicle. One user account
is assigned to each vehicle key.
Changes to the setup will be assigned to the active user account and saved upon locking the
vehicle or changing the user account.
Welcome and user account selection
When personalisation is activated, the name of the current user account appears on the instrument
cluster display for approximately ten seconds after you switch on the ignition.
During this time, you can select a user account using the buttons on the wiper lever or multifunction
steering wheel ⇒ Operation and display in the Infotainment system.
When you select a user account, the saved vehicle settings are activated.
User management and setup
When the ignition is switched on you can use the Personalisation menu in the Infotainment system
for user management and setup. Please proceed as follows to access the menu:
•Press the button or function button.
•Touch the Vehicle, function buttons and select Personalisation.
If the checkbox in the function button is ticked , the respective function is switched on.
MenuSubmenuSettings
PersonalisationActiveSwitch personalisation on and off.
Driver selection
Driver 1– Select a user account.
– Rename a user account (except Guest user
accountyf
– Copy the settings of the current user
account to another user account.
– Reset the stored settings of the selected
user account selected to the factory settings.
The user name and vehicle key assignment
will not be changed.
Driver 2
Driver 3
Driver Guest
Settings
Key assignment
Manual
A vehicle key is permanently assigned to a
user account.
Automatically
The vehicle key is automatically assigned to
the new, selected user account.
Assign key to current
user accountAssign a vehicle key to a user account.
Reset all
Reset the setups of all user accounts, user
account names and all vehicle key
assignments to default.
Switching user account
Select a user account in the Personalisation menu or in the Vehicle status menu.
•Press the button or function button.
•Press the Vehicle function button.
•Touch the function button and select the desired user account.
Manually assigning vehicle keys to user accounts
You can assign a vehicle key to the currently active user account. For this purpose, select Manual
key assignment.
•Touch the Settings function button.
•Select Personalisation.
•Touch the Assign key to current user account function button.
•Press the button on the vehicle key within five seconds ⇒ Vehicle key set.
Automatically assigning vehicle keys to user accounts
If you have selected Automatic key assignment, the following vehicle key is assigned to the user
account upon changing the user account:

Fig. 30 Illustration: correct distance between the driver and the steering wheel, correct seat belt
routing and correct head restraint adjustment.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The following details the correct sitting positions for the driver and passengers.
If any vehicle occupants cannot assume a correct sitting position due to their physical build, they
should contact a qualified workshop to find out about possible special modifications. The seat belts
and airbags can only provide a maximum level of protection if a correct sitting position is assumed.
Volkswagen recommends using a Volkswagen dealership for this purpose.
Volkswagen recommends the following seating position for your own safety and to reduce the level
of injury in the event of a sudden braking manoeuvre or an accident:
The following applies to all vehicle occupants:
•Adjust the head restraint so that its upper edge is at the same height as the top of the head, but
not lower than eye level. Position the back of your head as close to the head restraint as
possible ⇒ Fig. 30.
•For small people, push the head restraint all the way down, even if the head is then located
underneath the top edge of the head restraint.
•For taller people, push the head restraint up as far as it will go.
•Keep both feet in the footwell while the vehicle is in motion.
•Adjust and fasten seat belts properly ⇒ Seat belts.
Additional points for the driver:
•In vehicles with head restraints that can be moved backwards and forwards, position the head
restraint as close as possible to the back of your head.
•Move the backrest into an upright position so that your back rests fully against it.
•Adjust the steering wheel so that the distance between the steering wheel and your breastbone
is at least 25 cm ⇒ Fig. 30Ⓐ, and the circumference of the steering wheel can be held at the
sides with both hands and your arms slightly bent ⇒ Steering wheel.
•The steering wheel must always point towards the breastbone and not towards the face.
•Adjust the driver seat by moving it forwards or backwards so that you are able to press the
pedals to the floor with your knees still slightly bent and so that the distance from the dash
panel to your knees is at least 10 cm ⇒ Fig. 30Ⓑ.
•Adjust the height so that you can reach the highest point of the steering wheel.
•Always leave both feet in the footwell, to help ensure you maintain control of the vehicle at all
times.
Additional points for the front passenger:
•In vehicles with head restraints that can be moved backwards and forwards, position the head
restraint as close as possible to the back of your head.
•Move the backrest into an upright position so that your back rests fully against it.
•Push the front passenger seat as far back as possible so that the airbag can provide maximum
protection if it is deployed.
Seat belts
Introduction
This chapter contains information on the followingsubjects:
⇒ Warning lamp
⇒ Frontal collisions and the laws of physics
⇒ What happens to vehicle occupants who have not fastened their seat belts
⇒ Seat belt protection
⇒ Using seat belts
⇒ Fastening and unfastening seat belts
⇒ Seat belt routing
⇒ Seat belt height adjuster
⇒ Belt retractor, belt tensioner, belt tension limiter
⇒ Service and disposal of belt tensioners
⇒ Proactive occupant protection system
Check the condition of all seat belts regularly. If the belt webbing, belt connections, belt retractor or
seat belt buckle become damaged, the seat belt in question should be replaced immediately by a
qualified workshop ⇒. The qualified workshop must use correct spare parts that are compatible
with the vehicle, equipment level and model year. Volkswagen recommends using a Volkswagen
dealership for this purpose.

Fig. 35 An unbelted driver is thrown forwards.
Fig. 36 The unbelted rear passenger is thrown forwards, hitting the belted driver.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Many people believe that they can brace their weight with their hands in a minor collision. This is
not true.
Even at low speeds, the forces acting on the body in a collision are so great that it is not possible to
brace oneself with arms and hands. In a frontal collision, vehicle occupants who have not fastened
their seat belts will be thrown forward and will make unchecked contact with parts of the vehicle
interior, e.g. the steering wheel, dash panel, or windscreen ⇒ Fig. 35.
The airbag system is not a substitute for the seat belts. When triggered, the airbags only provide
additional protection. Airbags are not triggered in all kinds of accidents. Even if the vehicle is
equipped with an airbag system, all vehicle occupants, including the driver, must fasten their seat
belt and wear it correctly while the vehicle is in motion. This reduces the risk of severe or fatal
injuries in the event of an accident – regardless of whether an airbag is fitted for the seat.
Each airbag can only be triggered once. To achieve best possible protection, seat belts must
always be worn properly. This also ensures that protection is provided in accidents in which the
airbag is not triggered. Any vehicle occupants not wearing a seat belt can be thrown out of the
vehicle and sustain more severe or even fatal injuries as a result.
It is also important for the rear seat occupants to wear seat belts properly, as they could otherwise
be thrown forwards violently in an accident. Rear passengers who are not wearing seat belts
endanger not only themselves and the driver, but also other people in the vehicle ⇒ Fig. 36.
Seat belt protection
Fig. 37 Driver restrained by a properly positioned seat belt during a sudden braking manoeuvre.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Correctly fastened seat belts can make a major difference. When fastened properly, seat belts hold
the vehicle occupants in the correct sitting positions and considerably reduce the kinetic energy in
the event of an accident. Seat belts also help to prevent uncontrolled movements that could lead to
severe injuries. In addition, wearing seat belts properly reduces the risk of being thrown from the
vehicle ⇒ Fig. 37.
Passengers wearing seat belts correctly benefit greatly from the ability of the belts to reduce the
kinetic energy. The front crumple zones and other passive safety features (such as the airbag
systemyfDUHDOVRGHVLJQHGWRUHGXFHNLQHWLFHQHUJ\7KHDPRXQWRIHQHUJ\JHQHUDWHGZLOOWKXV
decrease, thereby reducing the risk of injury.
The examples describe frontal collisions. Of course, properly worn seat belts substantially reduce
the risk of injury in all other types of accidents. This is why seat belts must be fastened before every

Belt retractor, belt tensioner, belt tension limiter
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The seat belts in the vehicle are part of the vehicle safety concept ⇒ Airbag system and include the
following important functions:
Automatic belt retractor
Every seat belt is equipped with an automatic belt retractor on the shoulder part of the belt. Full
freedom of movement is made possible when the shoulder belt is pulled slowly or when the vehicle
is travelling at normal speeds. However, if the belt is pulled out quickly or during sudden braking,
during travel in mountains or bends and during acceleration, the automatic belt retractor is locked.
Fastened seat belts on the front seats may be tensioned automatically by the proactive occupant
protection system in critical situations, for example during emergency braking or as a result of
oversteering or understeering. Both seat belts are slackened if the accident does not happen, or
when the critical situation has passed. The proactive occupant protection system is ready to be
triggered again ⇒ Proactive occupant protection system.
Belt tensioners
The seat belts for the front seat vehicle occupants, and in some cases those on the outer rear
seats, are equipped with belt tensioners.
The belt tensioners are activated by sensors during severe frontal, side and rear collisions. They
tighten the seat belts against the direction in which they are pulled. Any slack in the seat belt is
retracted, which can reduce the passenger's movement forwards or in the direction of the impact.
The belt tensioner works together with the airbag system. If the vehicle rolls over, the belt
tensioners will not be activated if the side airbags are not triggered.
A fine dust may be produced when the airbags are triggered. This is quite normal and does not
mean that there is a fire in the vehicle.
Reversible belt tensioning (proactive occupant protection systemyf
Reversible belt tensioning may trigger in certain driving situations. For example:
•Heavy braking,
•Oversteer or understeer,
•Minor collisions.
⇒ Proactive occupant protection system
Belt tension limiter
The belt tension limiter reduces the pressure exerted by the seat belt on the body during an
accident.
All safety requirements must be observed when the vehicle or components of the system are
scrapped. Qualified workshops are familiar with these requirements ⇒ Service and disposal of belt 
tensioners.
Service and disposal of belt tensioners
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Seat belts may become damaged during any work on the belt tensioners or while removing or
refitting any vehicle parts in conjunction with any other repair work. This damage will not always be
noticeable. The consequence may be that the belt tensioners could function incorrectly, or not
function at all, in the event of an accident.
Regulations must be observed to ensure that the effectiveness of the belt tensioner is not reduced
and that removed parts do not cause any injuries or environmental pollution. Qualified workshops
are familiar with these requirements.
Never adjust the seat belt height when the vehicle is in motion.
WARNING

The airbag modules and belt tensioners may contain perchlorate. Please comply with
legislation regarding disposal.
Proactive occupant protection system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The proactive occupant protection system is an assistance system that initiates action to protect
vehicle occupants in dangerous situations. However, the system cannot prevent a collision.
The full range of functions of the proactive occupant protection system will be available only if the
function has been activated in the Infotainment system, no special driving profile has been selected
and there are no malfunctions ⇒ Driving profile selection and 4MOTION Active Control, ⇒ Function 
limitations.
Basic functions
Depending on country-specific legal requirements and also on the vehicle equipment, the following
functions may be initiated, either individually or jointly, in critical situations (e.g. emergency braking
or in the case of oversteering or understeeringyfDVRIDVSHHGRIDSSUR[LPDWHO\NPKPSK\f:
•Temporary tensioning of the fastened front seat belts.
•Automatic closing of the glass roof and side windows down to a gap, depending on the vehicle
equipment.
The belts may be tensioned individually or together depending on the respective critical driving
situations.
Additional information for vehicles with an area monitoring system (Front
Assistyf
In vehicles fitted with the area monitoring system (Front Assistyf ⇒ Area monitoring system (Front 
Assistyf, the probability of a collision with the vehicle ahead is also calculated within the system
limits. The system can trigger the proactive occupant protection system if it detects a probable
collision or initiates strong braking.
Settings in the Infotainment system
The full range of functions of the proactive occupant protection system can be activated and
deactivated in the Infotainment system ⇒ Operation and display in the Infotainment system.
The proactive occupant protection system will be reactivated every time the ignition is switched on.
It may not be possible to operate the setting function if the proactive occupant protection system
has already been adapted to the specific vehicle setup.
Setting in driving profile selection
In vehicles with driving profile selection, the proactive occupant protection system is adapted to the
special vehicle setup of the respective driving profile ⇒ Driving profile selection and 4MOTION 
Active Control.
Function limitations
The proactive occupant protection system will not be available, or will only be available to a limited
extent, in the following situations:
•If there is a fault in the ESC, belt tensioner or in the airbag control unit ⇒ Seat belts or ⇒ Airbag 
system.
•When the TCS or ESC are switched off, and when the vehicle is reversing ⇒ Brake support 
systems.
•The temporary tensioning for the front passenger seat is switched off if the front passenger front
airbag is deactivated.
•If there is a system fault in the area monitoring system (Front Assistyf ⇒ Area monitoring system 
(Front Assistyf.
The risk of severe or fatal injuries may be increased if the seat belts, automatic belt
retractors and belt tensioners are not used correctly, or if they are repaired by a non-
professional. As a result, the belt tensioners may not be triggered when they should, or
they may be triggered unexpectedly.
•Any repairs, adjustments or removal and refitting of parts in the belt tensioners or seat
belts should always be carried out by a qualified workshop and never by yourself
⇒ Accessories, modifications, repairs and renewal of parts.
•Belt tensioners and automatic belt retractors cannot be repaired. They must be
replaced.
WARNING

Troubleshooting
If there is a malfunction in the proactive occupant protection system, the message Proactive
occupant protection unavailable or Proactive occupant protection: function restricted is
shown permanently on the instrument cluster display.
Go to a qualified workshop and have the system checked.
Airbag system
Introduction
This chapter contains information on the followingsubjects:
⇒ Types of front passenger front airbag system
⇒ Indicator lamp
⇒ Description and function of the airbags
⇒ Front airbags
⇒ Switching the front passenger front airbag on and off
⇒ Side airbags
⇒ Curtain airbags
⇒ Knee airbags
The vehicle is equipped with a front airbag for the driver and front passenger. The front airbags can
provide front seat occupants with additional chest and head protection if the seat, seat belts, head
restraints and, in the case of the driver, steering wheel are adjusted and used correctly. Airbags are
meant only for additional protection. The airbags are not a substitute for seat belts. Seat belts must
always be worn, even when the front seats are equipped with front airbags.
The intelligent technology of the proactive occupant protection system cannot overcome
the laws of physics, and functions only within the limits of the system. Never let the extra
convenience afforded by the proactive occupant protection system tempt you into taking
any risks when driving. The system cannot prevent a collision. The system is not a
substitute for the full concentration of the driver.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road
and traffic conditions.
•The system cannot detect objects in all situations.
•The proactive occupant protection system does not react to people, animals, objects
crossing in front of the vehicle, or objects which are hard to make out.
•Reflective objects such as safety barriers, tunnel entrances, heavy rain and ice can
impair the function of the proactive occupant protection system and thus prevent it
from detecting a collision risk.
•Incorrect system activation can occur.
WARNING
Accidents and injuries can occur if the driver is distracted.
•Never change settings in the Infotainment system when the vehicle is in motion.
WARNING
Failure to observe illuminated warning lamps and text messages can lead to your vehicle
breaking down in traffic, and can cause accidents and serious injuries.
•Never ignore any illuminated warning lamps or text messages.
•Stop the vehicle as soon as it is possible and safe to do so.
WARNING
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle
being damaged.
NOTICE

Description and function of the airbags
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The airbags can protect vehicle occupants during frontal and side collisions by reducing their
movement in the direction of the collision.
When an airbag is triggered, it is inflated by a gas generator. This causes the airbag covers to
break, and the airbags inflate forcefully to cover their deployment zones within milliseconds. Once a
vehicle occupant wearing a seat belt starts to sink into the inflated airbag, the gas inside the airbag
starts to escape to cushion the occupant and slow down their movement. This can reduce the risk
of severe and fatal injuries. A triggered airbag will not always prevent other injuries from occurring,
such as swelling, bruising, burning and grazing. The deployment of the airbag can also produce
frictional heat.
Airbags provide no protection for the arms or lower body. Exception: in vehicles with a knee airbag,
the knee area of the driver will be protected.
The most important factors for triggering the airbag are the type of accident, the angle of impact,
the vehicle speed and the type of object with which the vehicle collides. Therefore, visible damage
to the vehicle does not always mean that the airbag should have been triggered.
Whether or not the airbag triggers is determined by the vehicle deceleration rate caused by the
collision and registered by the electronic control unit. If this rate is below the reference value
programmed into the control unit, the airbags will not be triggered, even though the vehicle may be
badly damaged as a result of the collision. Vehicle damage, repair costs or even the lack of vehicle
damage in an accident do not necessarily give an indication of whether an airbag should inflate or
not. It is not possible to define a range of vehicle speeds and reference values, since the
circumstances will vary considerably between one collision and another. It is therefore impossible to
cover every possible kind and angle of impact that would trigger the airbags. Important factors in
the triggering of the airbag include the nature (hard or softyfRIWKHREMHFWWKDWWKHYHKLFOHKLWVWKH
angle of impact, and the vehicle speed.
Airbags only serve as a supplement to the three-point seat belt in some accident situations when
the vehicle braking is sufficient to trigger the airbags. Airbags can only be triggered once and only
in certain situations. The seat belts are always there to provide protection in situations in which the
airbags are not triggered or have already been triggered. For example, if the vehicle collides with a
further vehicle following the initial collision, or is hit by another vehicle.
The airbag system is part of the vehicle's overall passive safety concept. The airbag system can
only work effectively when the occupants are wearing their seat belts correctly and have assumed a
proper sitting position ⇒ Sitting position.
Components of the vehicle safety concept
The following vehicle safety equipment makes up the vehicle's safety concept to reduce the risk of
severe and fatal injuries. Some of this equipment may not be fitted in your particular vehicle. It may
not be available at all in some countries.
•Optimised seat belts for all seats.
•Belt tensioners for the driver and front passenger and also on the rear outer seats if in
conjunction with side airbags.
•Belt tension limiter for the driver, front passenger and, if applicable, for the rear outer seats.
•Belt height adjuster for the front seats.
•Warning lamp and belt status display.
•Front airbags for driver and front passenger.
•Side airbags for the driver, front passenger and, if applicable, for the rear outer seats.
•Curtain airbags on the left and right.
•If applicable, knee airbag for the driver.
•Airbag indicator lamp .
•Indicator lamp PASSENGER AIR BAG in the upper section of the centre console.
•Indicator lamp PASSENGER AIR BAG in the upper section of the centre console.
•Control units and sensors.
•Whiplash-optimised and height-adjustable head restraints.
•Adjustable steering column.
•If applicable, anchor points for child seats on the rear outer seats and on the front passenger
seat.
•If applicable, securing points for the top tether for child seats.
Situations when the front, knee, side and curtain airbags will not be
triggered:
•If the ignition is switched off during a collision.
•If the level of deceleration measured by the control unit is too low during a collision at the front
of the vehicle.
•During a minor side collision.
•During rear collisions.

•If the vehicle rolls over.
•If the speed in a collision is lower than the reference value specified in the control unit.
Front airbags
Fig. 44 Location and deployment zone of the driver front airbag.
Fig. 45 Location and deployment zone of the front passenger front airbag.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
In conjunction with the seat belts, the front airbag system gives the front occupants additional
protection for the head and chest in the event of a severe frontal collision. Always keep as far away
from the front airbag as possible ⇒ Sitting position. This allows the front airbags to inflate fully
when triggered, thus providing maximum protection.
The front airbag for the driver is located in the steering wheel ⇒ Fig. 44 and the front airbag for the
front passenger is located in the dash panel ⇒ Fig. 45. The airbag locations are identified by the
text AIRBAG.
The areas inside the red lines are covered by the front airbags when deployed (deployment zoneyf
You must never leave or attach any objects in these areas ⇒. Any factory-fitted accessories will
not be struck if the driver and front passenger front airbags are deployed.
Once triggered, the airbag inflates at high speed.
•Always leave the deployment zones of the front airbags clear.
•Never attach any objects, such as drink or telephone holders, to the covers of the
airbag modules or anywhere in the airbag module deployment zone.
•No other people, animals or objects may be carried between the occupants of the front
seats and the airbag deployment zone. Ensure that children and passengers keep to
this rule.
•Do not attach any objects, e.g. mobile navigation devices, to the windscreen above the
front airbag on the front passenger side.
•Do not cover or stick anything on the steering wheel hub or the soft plastic surface of
the airbag unit in the dash panel on the front passenger side, and do not modify them
in any way.
DANGER
The front airbags are deployed in front of the steering wheel ⇒ Fig. 44 and dash panel
⇒ Fig. 45.
•When driving, always hold the steering wheel with both hands on the outside of the
ring at the 9 o'clock and 3 o'clock positions.
•Adjust the driver seat so that there is at least 25 cm between your breastbone and the
hub of the steering wheel. Contact a qualified workshop if your physical build makes
this impracticable.
•Adjust the front passenger seat so that the distance between the passenger and the
dash panel is as large as possible.
WARNING

Vehicle key
Fig. 61 Vehicle key.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 61:
Central locking button: unlock the vehicle.
Unlock only the boot lid.
Central locking button: lock the vehicle.
Fold the key bit in and out.
Indicator lamp.
Indicator lamp
The indicator lamp in the vehicle key flashes when you press a button.
Press the buttons on the key only if the corresponding function is actually needed. Pressing
a button when the function is not required could lead to the vehicle being unlocked unintentionally
or the alarm going off. This also applies even when you are not within the effective range.
Changing the button cell
Swallowing batteries with a diameter of 20 mm, or other button cells, can result in severe
or even fatal injuries within a very short period of time.
•Always keep the vehicle key, key ring with batteries, spare batteries, round cells and
other batteries that are larger than 20 mm out of the reach of children.
•Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
Careless or unsupervised use of the vehicle key can lead to accidents or injuries.
•Always take all vehicle keys with you every time you leave the vehicle. Children or
unauthorised persons could lock the doors and the boot lid, start the engine or switch
on the ignition and operate electrical equipment such as the electric windows.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves
to safety. For example, locked vehicles may be subjected to very high or very low
temperatures depending on the season. This can cause serious injuries and illness or
fatalities, especially among small children.
•Never switch off the ignition while the vehicle is in motion. The steering column lock or
steering lock mechanism may be activated and you will no longer be able to steer the
vehicle.
WARNING
Every electric vehicle key contains electronic components. Protect the key from damage,
moisture and excessive vibration.
NOTICE

Closing the glass roof without the roll-back function
•Press the button to the 2nd position Ⓓ until the glass roof has fully closed.
•The glass roof will now close without the roll-back function.
•Please go to a qualified workshop if the glass roof still cannot be closed.
If you let go of the switch during the closing procedure, the glass roof will open automatically.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Glass roof will not close
•The glass roof only works when the ignition is switched on. The glass roof can still be opened or
closed for a short time after the ignition has been switched off, provided the driver door or front
passenger door are not opened.
Steering wheel
Adjusting the steering wheel position
Fig. 77 Below the steering wheel in the steering column trim: lever for mechanical adjustment of the
steering wheel position.
Fig. 78 On the steering wheel: 9 o'clock and 3 o'clock position.
Adjust the steering wheel position before setting off and only when the vehicle is stationary ⇒.
•Push down the lever ⇒ Fig. 77①.
•Adjust the steering wheel so that you can hold it with both hands at its circumference at the 9 
o'clock and 3 o'clock positions with your arms slightly bent ⇒ Fig. 78.
•Push the lever up firmly until it is flush with the steering column trim ⇒.
Closing the glass roof without the roll-back function can cause serious injuries.
•Always close the glass roof carefully.
•Ensure that nobody obstructs the path of the glass roof, especially if the roll-back
function is not active.
•The roll-back function does not prevent fingers or other body parts from being pressed
against the roof frame and sustaining injury.
WARNING