service VOLVO XC90 TWIN ENGINE 2020 User Guide

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36Canadian market only: This vehicle is equipped with an “Event Data Recorder” (EDR). The main purpose of theEDR is to register and record data in trafficaccidents or accident-like situations, e.g. if anairbag deploys or if the vehicle hits an obstaclein the road. This data is recorded in order tohelp understand how the vehicle's systemsperform in these types of situations. The EDRis designed to record data related to vehicledynamics and safety systems for a shortperiod of time, usually 30 seconds or less. The EDR in this vehicle is designed to record data in traffic accidents or accident-like situa-tions such as:
How the various systems in the vehicleperformed;
Whether the driver and passenger seatbelts were tightened/buckled;
The driver's use of the accelerator/brakepedal;
How fast the vehicle was moving.
This data can help provide a better under-standing of the circumstances in which trafficaccidents and injuries occur. The EDR records data only if a non-trivial accident situation occurs. EDR does not record any data duringnormal driving conditions. The system alsonever registers data on who is driving the vehi-cle or the geographical location of the acci- dent or near-accident. However, other parties,such as law enforcement, could combine theEDR data with the type of personally identifia-ble information that is routinely acquired dur-ing an accident investigation. Special equip-ment and access to either the vehicle or theEDR is required to read this recorded data. In addition to the EDR, the vehicle is equipped with a number of computers that continuouslycontrol and monitor the vehicle's performance.These computers may record data during nor-mal driving conditions, particularly if theydetect a fault relating to the vehicle's opera-tion and functionality or upon activation of thevehicle's active driver support functions (e.g.City Safety or the auto-brake function). Some of this recorded data is required by technicians performing service and mainte-nance in order to diagnose and rectify anyfaults that may have occurred in the vehicle.The recorded information is also needed toenable Volvo to fulfill legal and other regula-tory requirements. Information registered inthe vehicle is stored in its computers until thevehicle is serviced or repaired. In addition to the above, the recorded informa- tion may be used in aggregated form forresearch and product development purposesin order to continuously improve the safetyand quality of Volvo vehicles.
Volvo will not provide this information to anythird parties without the vehicle owner's con-sent. However, national legislation and regula-tions may require Volvo to disclose this type ofinformation to law enforcement or otherauthorities that can claim a legal right to theinformation. Special technical equipment,which Volvo and workshops that have enteredagreements with Volvo have access to, isrequired to read and interpret the recordeddata. Volvo is responsible for ensuring thatinformation provided to Volvo in conjunctionwith service and maintenance is stored andhandled securely and in compliance withapplicable legal requirements. For more infor-mation, please contact a Volvo retailer.
Related information

Contacting Volvo (p. 28)
Volvo Structural Parts Statement (p. 41)

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Terms & Conditions for Services
Volvo offers services that help enhance the vehicle's safety and comfort.
These services comprise everything from assistance in emergencies to navigation andvarious maintenance services. Before using the services, it is important to read support information about terms andconditions for the services atwww.volvocars.com.
Related information
Customer Privacy Policy (p. 37)
Customer Privacy Policy
Volvo respects and safeguards the personal privacy of everyone who visits our websites.
This policy refers to the handling of customer data and personal information. The purpose isto give current, past and potential customers ageneral understanding of:
The circumstances in which we collectand process your personal data.
The types of personal data we collect.
Why we collect your personal data.
How we process your personal data.
For more information on the policy, search forsupport information on www.volvocars.com.
Related information
Terms of use and data sharing (p. 530)
Terms & Conditions for Services (p. 37)
Data recording (p. 35)
Important information on accessories and extra equipment
Incorrectly connected or installed accessories or extra equipment may have an adverseeffect on the vehicle's electronics.
We strongly recommend that Volvo owners use only genuine, Volvo-approved accessories,and that accessory installations be performedonly by a trained and qualified Volvo servicetechnician. Certain accessories only workwhen the associated software is installed inthe vehicle's computer system. The equipment described in the Owner's Man- ual is not available in all vehicles. Vehicles maybe equipped differently depending on marketrequirements and national or local laws andregulations. Optional or accessory equipment may not be available in all countries or markets. Pleasenote that some vehicles may be equipped dif-ferently, depending on special legal require-ments. For more information on which equip-ment is standard and which is an option oraccessory, please contact your Volvo retailer.

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NOTE
Do not export your Volvo to another coun- try before investigating that country'sapplicable safety and exhaust emissionrequirements. In some cases it may be dif-ficult or impossible to comply with theserequirements. Modifications to the emis-sion control system(s) may render yourVolvo not certifiable for legal operation inthe U.S., Canada and other countries.
WARNING
CALIFORNIA proposition 65 Engine exhaust, some of its constituents, and certain vehicle components contain oremit chemicals known to the state of Cali-fornia to cause cancer, and birth defects orother reproductive harm. In addition, cer-tain fluids contained in vehicles and certainproducts of component wear contain oremit chemicals known to the State of Cali-fornia to cause cancer, and birth defects orother reproductive harm.
WARNING
Certain components of this vehicle such as air bag modules, seat belt tensioners,adaptive steering columns, and button cellbatteries may contain Perchlorate material.Special handling may apply for service orvehicle end of life disposal. See www.dtsc.ca.gov/hazardouswaste/ perchlorate.
WARNING
The driver is always responsible for operat- ing the vehicle in a safe manner and forcomplying with current statutes and regu-lations. It is also essential to maintain and service the vehicle according to Volvo's recom-mendations as stated in the owner's infor-mation and the service and warranty book-let. If the on-board information differs from the printed owner's manual, the printed infor-mation always takes precedence.
Related information
Accessory installation (p. 38)
Connecting equipment to the vehicle's data link connector (p. 39)
Using the Owner's Manual (p. 23)
Accessory installation
We strongly recommend that Volvo owners use only genuine, Volvo-approved accesso-ries, and that accessory installations be per-formed only by a trained and qualified Volvoservice technician. Certain accessories onlywork when the associated software is instal-led in the vehicle's computer system.
Genuine Volvo accessories are tested to ensure compatibility with the perform-ance, safety, and emission systems in yourvehicle. Additionally, a trained and quali-fied Volvo service technician knows whereaccessories may and may not be safelyinstalled in your Volvo. In all cases, pleaseconsult a trained and qualified Volvo serv-ice technician before installing any acces-sory in or on your vehicle.
Accessories that have not been approvedby Volvo may or may not be specificallytested for compatibility with your vehicle.
Any of your vehicle's performance andsafety systems could be adversely affec-ted if you install accessories that Volvohas not tested, or if you allow accessoriesto be installed by someone unfamiliar withyour vehicle.
Damage caused by unapproved orimproperly installed accessories may notbe covered by your new vehicle warranty.See your Warranty and Service RecordsInformation booklet for more warranty

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information. Volvo assumes no responsi- bility for death, injury, or expenses thatmay result from the installation of non-genuine accessories.
Related information

Important information on accessories andextra equipment (p. 37)
Connecting equipment to the vehicle's data link connector Incorrectly connected or installed software or diagnostic tools may have an adverse effecton the vehicle's electronics.
We strongly recommend that Volvo owners use only genuine, Volvo-approved accessories,and that accessory installations be performedonly by a trained and qualified Volvo servicetechnician. Certain accessories only workwhen the associated software is installed inthe vehicle's computer system.
On-board Diagnostic (OBDII) socket under the dash- board on the driver's side.
NOTE
Volvo Cars takes no responsibility for the consequences of connecting non-author-ized equipment to the On-boardDiagnostic (OBDII) socket. This socketshould only be used by a trained and quali-fied Volvo service technician.
Type approvalUSA FCC ID: 2AGKKACUII-06This device complies with part 15 of the FCC rules. Operation is subject to the followingtwo conditions: (1) This device may not cause harmful interfer- ence, and (2) this device must accept any interference received, including interference that maycause undesired operation.
WARNING
Changes or modifications not expressly approved by the party responsible for com-pliance could void the user's authority tooperate the equipment.

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40Canada IC: 20839-ACUII06 This device complies with Industry Canada license-exempt RSS standards. Operation issubject to the following two conditions: (1) This device may not cause interference, and(2) this device must accept any interference received, including interference that maycause undesired operation.
Related information

Important information on accessories andextra equipment (p. 37)
Technician certification In addition to Volvo factory training, Volvo supports certification by the National Insti-tute for Automotive Service Excellence(A.S.E.).
Certified technicians have demonstrated a high degree of competence in specific areas.Besides passing exams, each technician mustalso have worked in the field for two or moreyears before a certificate is issued. These pro-fessional technicians are best able to analyzevehicle problems and perform the necessarymaintenance procedures to keep your Volvo atpeak operating condition.
Twin Engine
vehicles
Technicians performing work on a vehicle with electrification should also have the necessarytraining and specialized certification requiredfor performing repairs and/or maintenance ona vehicle with electrification.
WARNING
A number of electrical components in Twin Engine vehicles use high-voltage currentand can be extremely dangerous if handledincorrectly. These components and anyorange wiring in the vehicle may only behandled by trained and qualified Volvoservice technicians.
Viewing the Vehicle Identification Number (VIN) When contacting a Volvo retailer, about e.g. your Volvo On Call subscription, your Vehicle Identification Number (VIN 4
) may be needed.
1. Tap Settings in the Top view in the center
display.
2. Proceed to
SystemSystem
Information
Vehicle Identification
Number.
> The vehicle identification number will be displayed.
The VIN can also be found on the first page of the Warranty and Service Records Informationbooklet, on your registration card, or by look-ing at the dashboard through the windshield.
The VIN has a similar location on all models.
4 Vehicle Identification Number

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Safety
The vehicle is equipped with a number of safety systems that work together to helpprotect the vehicle's driver and passengers inthe event of an accident.
The vehicle is equipped with a number of sen- sors that may react in the event of an accidentand activate different safety systems, such asthe airbag system and seat belt tensioners.Depending on the specific conditions of theaccident, e.g. collisions at certain angles, over-turning or swerving, the systems react differ-ently to help provide good protection. There are also mechanical safety systems such as the Whiplash Protection System. Thevehicle is also built so that a large part of theforce of a collision is distributed to the vehi-cle's members, pillars, floor, roof and otherparts of the body. After an accident, the vehicle's safety mode may be activated if any important function inthe vehicle has been damaged.
Warning symbol in the instrument
panel
The warning symbol in the instru-ment panel illuminates when thevehicle's electrical system is in igni-tion mode II. The symbol will go out
after approx. 6 seconds if no faults aredetected in the vehicle's safety systems.
WARNING
If the warning symbol remains illuminated or switches on while driving and the mes- sage
SRS airbag Service urgent Drive to
workshop is displayed in the instrument
panel, this indicates that something in the safety system is not functioning properly.Volvo recommends contacting an author-ized Volvo workshop for repairs as soon aspossible.
WARNING
Never attempt to alter or repair any of the vehicle's safety systems yourself. Incor-rectly performed repairs to any systemcould impair function and lead to seriousinjury. Volvo recommends contacting anauthorized Volvo workshop.
If this dedicated warning symbol is not functioning, the general warningsymbol will illuminate instead andthe same message will be displayed
in the instrument panel.
Related information
Safety during pregnancy (p. 45)
Occupant safety (p. 45)
Reporting safety defects (p. 46)
Recall information (p. 47)
Seat belts (p. 49)
Airbags (p. 55)
Whiplash Protection System (p. 48)
Safety mode (p. 64)
Child safety (p. 65)

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WARNING
Never repair the belt yourself. Repairs should only be performed by a trainedand qualified Volvo service technician.
Any device used to induce slack intothe shoulder belt portion of the three-point belt system will have a detrimen-tal effect on the amount of protectionavailable in the event of a collision.
The seat back should not be tilted toofar back. The shoulder belt must betaut in order to function properly.
Do not use any type of child restraint inthe front passenger seat. We recom-mend that children who have outgrownthese devices sit in the rear seat withthe seat belt properly fastened.
Related information
Safety (p. 44)
Seat belt tensioners (p. 52)
Buckling and unbuckling seat belts(p. 50)
Door and seat belt reminders (p. 53)
Buckling and unbuckling seat belts Make sure that all passengers have buckled their seat belts before starting to drive.Buckling seat belts1. Pull out the belt slowly and make sure it is
not twisted or damaged. If the seat belt in the second row center seating position 1
is used, make sure it is
properly positioned in the correct seat belt guide.
NOTE
The seat belt is equipped with a seat belt retractor that will lock up in the followingsituations: if the belt is pulled out too quickly.
during braking and acceleration.
if the vehicle is leaning excessively.
when driving in turns.
if the automatic locking retractor/emer- gency locking retractor (ALR/ELR) is activated. Each seat belt (except for the driver's) is equipped with an ALR func-tion, which is designed to keep the seatbelt taut when installing a childrestraint. ALR is activated when the seatbelt is pulled out as far as possible. Ifthis is done, a sound from the seat beltretractor will be audible, which is nor-mal. The seat belt can now only be fedinto the retractor, not pulled out. This
1
On five- and seven-seat vehicles.

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Airbags
The vehicle is equipped with airbags and inflatable curtains for the driver and passen-gers.
WARNING
If the airbag warning light stays on after the engine has started or if it illu-minates while you are driving, have thevehicle inspected by a trained andqualified Volvo service technician assoon as possible.
Never attempt to alter or repair any ofthe vehicle's safety systems yourself.Incorrectly performed repairs to anysystem could impair function and leadto serious injury. All work on these sys-tems should be performed by a trainedand qualified Volvo service technician.
WARNING
If your vehicle has become water-damaged in any way (e.g., soaked floor mats/stand-ing water on the floor of the vehicle), donot attempt to start the engine. This maycause airbag deployment, which couldresult in serious injury. Volvo recommendstowing the vehicle directly to an authorizedVolvo workshop. Before attempting to tow the vehicle:
1. Switch off the ignition for at least 10
minutes and disconnect the battery.
2. Follow the instructions for manually overriding the shiftlock system.
Deployed airbags
WARNING
If any of the airbags have deployed:
Do not attempt to drive the vehicle. Have it towed to an authorized work-shop.
If necessary, seek medical attention.
Related information

Safety (p. 44)
Driver/passenger-side airbags (p. 55)
Side airbags (p. 62)
Inflatable curtain (p. 63)
Driver/passenger-side airbags 3
As a supplement to the seat belts, the vehicle is equipped with driver and passenger sidefront airbags.
Driver/passenger side front airbags.
In a frontal collision, the airbags help protect the driver's and passenger's head, neck, faceand chest and the driver's knees and legs. A collision of a sufficiently violent force will trigger the sensors and one or more airbagswill inflate. The airbag helps cushion the initialimpact of the collision for the passenger. Theairbag deflates when compressed by the colli-sion. A small amount of powder will also bereleased from the airbag. This may appear tobe smoke and is normal. The entire process, from inflation to deflation of the airbag, occurs within tenths of a second.

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ing on the crash severity, angle, speed and object impacted. The airbags may alsodeploy in certain non-frontal collisionswhere rapid deceleration occurs.
The airbag system's sensors, which triggerthe front airbags, are designed to deter-mine if the collision is powerful enough toactivate the belt tensioners and/or the air-bags.
However, not all frontal collisions activate thefront airbags. If the collision involves a nonrigid object (e.g., a snow drift or bush), or a rigid, fixedobject at a low speed, the front airbagswill not necessarily deploy.
Front airbags do not normally deploy in aside impact collision, in a collision fromthe rear or in a rollover situation.
The amount of damage to the bodyworkdoes not reliably indicate if the airbagsshould have deployed or not.
NOTE
Deployment of front airbags occurs only one time during an accident. In acollision where deployment occurs, theairbags and seat belt tensioners acti-vate. Some noise occurs and a smallamount of powder is released. Therelease of the powder may appear assmoke-like matter. This is a normalcharacteristic and does not indicatefire.
Volvo's front airbags use special sen-sors that are integrated with the frontseat buckles. The point at which theairbag deploys is determined bywhether or not the seat belt is beingused, as well as the severity of the col-lision.
Collisions can occur where only one ofthe airbags deploys. If the impact isless severe, but severe enough to pres-ent a clear injury risk, the airbags aretriggered at partial capacity. If theimpact is more severe, the airbags aretriggered at full capacity.
WARNING
Do not use child safety seats or child booster cushions/backrests in the frontpassenger's seat. We also recommendthat occupants under 140 cm (4 feet7 inches) in height who have outgrownthese devices sit in the rear seat withthe seat belt fastened. See also theOccupant Weight Sensor information.
Never drive with the airbags deployed.The fact that they hang out can impairthe steering of your vehicle. Othersafety systems can also be damaged.
The smoke and dust formed when theairbags are deployed can cause skinand eye irritation in the event of pro-longed exposure.
Should you have questions about any compo-nent in the SRS system, please contact atrained and qualified Volvo service technicianor Volvo customer support: In the United StatesVolvo Car USA, LLCCustomer Care Center 1 Volvo Drive P.O. Box 914Rockleigh, New Jersey 07647

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SAFETY
581-800-458-1552 www.volvocars.com/us In Canada Volvo Car Canada Ltd.Customer Care Centre9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B91-800-663-8255www.volvocars.com/ca
Airbag decals
Airbag decal on the outside of both sun visors.
Passenger's side airbag decal.
WARNING

Children must never be allowed in the front passenger's seat.
Occupants in the front passenger'sseat must never sit on the edge of theseat, sit leaning toward the instrumentpanel or otherwise sit out of position.
The occupant's back must be asupright as comfort allows and beagainst the seat back with the seat beltproperly fastened.
Feet must be on the floor, e.g., not onthe dash, seat or out of the window.
WARNING
No objects or accessory equipment, e.g. dashboard covers, may be placedon, attached to, or installed near the airbag cover (the area above the glovecompartment) or the area affected byairbag deployment.
There should be no loose articles, suchas coffee cups on the floor, seat, ordashboard area.
Never try to open the airbag cover onthe steering wheel or the passenger'sside dashboard. This should only bedone by a trained and qualified Volvoservice technician.
Failure to follow these instructions canresult in injury to the vehicle's occu-pants.
Related information
Airbags (p. 55)
Occupant weight sensor (p. 59)