service VOLKSWAGEN TRANSPORTER 2011 Owners Manual

While driving .. ...... 257
Starting the engine, changing gear and parking
-Starting and stopping the engine .. 257
-Changing gears . . . . . . . . . .......... 260
-Braking, stopping and parking ......... 269
-Driving with respect for the environment 278
-Steering ........... 281
Driver assist systems
-Pull-away assist systems .... 282
-ParkPilot ............................ 287
-Reversing camera (Rear Assist) ....... 291
-Cruise control system (CCS) . . . . . ... 295
-Adaptive cruise control (ACC) ......... 298
-Area monitoring system (Front Assist) .. 307
-Lane change assist system (Side Assist) . .. . . .. .. . . . . . . . . .......... 312
-Driver Alert System (recommendation for rest breaks) . . . . . . . . . . ......... 315
-Adaptive chassis control (DCC) ........ 317
-Tyre monitoring system . . . . . . . ....... 318
Air conditioning system
-Heating, ventilating, cooling ........... 322
-Supplementary heaters (auxiliary air heater or auxiliary coolant heater) .... 332
At the filling station
-Filling the tank ....................... 340
-Fuel . . . . . . . . . . . . . . . . ........ 343
-Emission control system for diesel vehicles (AdBiue®j ................... 346
Cleaning and maintenance ...... 350
In the engine compartment
-Preparation for working in the engine compartment . . . . . . . . . . . . . . . . 350
-Engine oil ........................... 353
-Coolant ..................... 358
-Vehicle battery ....................... 362
Wheels and tyres
-Useful information about wheels and
tyres . . . . . . . . . . . . . . ..... 367
Vehicle care and maintenance
-Caring for and cleaning the vehicle exterior . . . . . . . . . . . . . . . . . . . ... 380
-Cleaning and caring for the interior ..... 388
-Accessories, modifications, repairs and renewal of parts . . . . . . . .... 394
-Mobile online services .. 402
-Consumer information 404
-Engine management system and exhaust purification system . . . .. 407
If and when ........................ 410
Practical tips
-Frequently asked questions ........... 410
-In an emergency ..................... 411
-Manual opening and closing . . . . . . . . . 413
-Vehicle toolkit . . ............... 416
-Hubcaps.. . .................... 417
-Changing a wheel .................... 420
-Breakdown set ....................... 425
-Fuses................ . . 429
-Changing bulbs . . . . . . . . .....•.... 432
-Jump starting . . . . . . .......... 443
-Tow-starting and towing . . . 446
Technical data ...
Technical data
-Vehicle data
-Petrol engines
-Diesel engines ..
Abbreviations
Index .......... .
... 450
... 450
......... 453
455
..... " ... 463
.. 465
Table of Contents 3

About this owner's manual
• An alphabetical index is included at the end of this manual.
• A list of abbreviations at the end of the manual explains the abbreviations used.
• Directions and positions such as left, right, front and rear are normally relative to the vehicle's direc-tion of travel, unless otherwise indicated.
• Illustrations are intended to help you find your way around the applwebsite. They show typical content.
• This owner's manual was written for left-hand drive vehicles. In right-hand drive vehicles the con-trols may sometimes be different to those dis-played in illustrations or described in the text 10.
• Any technical changes made to the vehicle af-ter publication of this booklet are contained In a supplement that is included with the vehicle wallet.
All equipment and models are described without indicating whether the equipment is optional or specific to the model type. This means that your vehicle may not have some of the equipment de-scribed, or it may only be available in certain mar-kets. The scope of equipment fitted in your vehicle can be found in the sales documentation and you can contact your Volkswagen Commercial Vehicles dealership for further information.
About th1s owner's manual
All data in this owner's manual correspond to the information available at the time of going to print. Because the vehicle is constantly being developed and further improved, there may be differences be-tween your vehicle and the data in this owner's manual. No discrepancy in data, illustrations or de-scriptions shall form the basis for any legal claim.
Please ensure that the complete vehicle wallet is always in the vehicle if you lend or sell the vehicle to someone else.
Standard booklets in the vehicle wallet:
• Owner's manual
• Service schedule
Additional booklets in the vehicle
wallet (optional):
• Supplements
• Radio
• Radio, provision for mobile telephone
• lnfotalnment system, navigation system
• Supplement on digital tachograph
• Other supplements

Symbol Meaning=>& See
Lane change assist system currently not available. =>page 312 .
The fog light is switched on. =>page 106
.......,,...., Turn signal, left or right. =>page 106 r., Hazard warning lights switched on. =>page 411
Trailer turn signals in operation. =>page 139
Lit up: depress the brake pedal. Changing gear
CS» =>page 260 Flashing: the lock button in the selector lever is not engaged. Braking, stopping and parking =>page 269
The cruise control system (CCS) is controlling the speed. =>page 295
(") Adaptive cruise control (ACC) active. No vehicle has been detec-ted ahead. =>page 298
th. Lit up: Hill Descent Assist switched on. =>page 285 Flashing: the lock button in the selector lever is not engaged.
Main beam is switched on or the headlight flasher is being opera!-=>page 106 ed.
When displayed in white: Adaptive cruise control (ACC) active.
B'
Vehicle detected ahead.
When displayed in grey: Adaptive cruise control (ACC) not active. =>page 298
System switched on, does not regulate.
Main beam assist (Light Assist) is activated. =>page 110
Lit up: service interval display. =>page 22
,....c. Flashes alternately with selector lever display, e.g. 0: fault in dual clutch gearbox (DSG®. =>page 260
(A) The starUstop system is available, automatic engine stop is active.
The starUstop system is not available. =>page 282
(J9 OR: the starUstop system has switched off the engine automatical-ly.
*
Black ice warning. The outside temperature is below =>page 19 +4·c (+39.F).
® A mobile telephone is connected via Bluetooth to the factory-fitted => Booklet Radio, pro-provision for mobile telephone. vision for mobile tele-
Mobile telephone battery charge level. Only for factory-fitted provi-phone, infotainment system, navigation sion for mobile telephone. system
A WARNING A WARNING (Continued)
Failure to observe illuminated warning lamps and text messages can lead to your vehicle breaking down in traffic, and can cause acci-dent and serious injury.
• Never ignore any illuminated warning lamps or text messages.
Overv1ew of the vehicle
• Stop the vehicle as soon as possible and when safe to do so.
• Stop the vehicle at a safe distance away from moving traffic and ensure that no part of the exhaust system can come Into contact with any inflammable material underneath the vehicle, e.g. dry grass or fuel. ll>

A WARNING (Continued)
• Any broken-down vehicle poses an in-creased accident risk both for you and for other road users. If the situation requires, switch on the hazard warning lights and set up the warning triangle as a warning to other road users.
• Before opening the bonnet, switch off the engine and allow it to cool down sufficiently.
Instruments
o::n Introduction
This chapter contains information on the following subjects:
Instrument overview ......... .
Displays . . . . . . . ........ . Service interval display ..
Additional information and warnings:
• Warning and indicator lamps =>page 16
• Volkswagen information system =>page 24
20 21
22
• Display of current gear (DSG® dual clutch gear-box) =>page 260
• Information on service intervals =>Booklet Serv-ice schedule
A WARNING (Continued)
• The engine compartment of any motor ve-hicle Is a dangerous area. Serious injuries can be sustained here =>page 350.
CD
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle be-Ing damaged. A WARNING
Accidents and injuries can occur if the driver is distracted.
• Never press the buttons on the instrument cluster while the vehicle is in motion. Instrument cluster

Displays
r-T'n First read and observe the introductory L-J,:.,U information and safety warnings & on page 19.
The types of information displayed in the instru-ment cluster=:. Fig. 14@ vary according to the ve-hicle's equipment level:
• Warning and information messages
• Mileage displays
• Time
• Outside temperature
• Compass display
• Selector lever positions =:.page 260
• Gear-change indicator =>page 260
• Multifunction display (MFD) and menus for vari-ous settings =>page 24
Type of message Symbol Explanation colour
• Service interval display =:.page 22
• Second speed (Settings menu =>page 24)
• Fuel gauge =:.page 340
• Start/stop system status display =:.page 22
Warning and information messages
The system runs a check on certain components and functions in the vehicle when the ignition is switched on or while the vehicle is in motion. Func-tional faults are indicated by red and yellow sym· bols with warning and text messages in the instru-ment cluster display (warning and indicator lamps =>page 16). An acoustic warning is also given in certain cases. Different instrument cluster designs will have different displays.
Priority 1 warning message. Red
The symbol flashes or lights up (sometimes together with a signal tone). te Do not drive onl Danger=:.&,! Check the fault and correct the cause. Seek expert assistance if neces-sary.
Priority 2 warning message. Yellow
The symbol flashes or lights up (sometimes together with a signal tone). Your vehicle could be damaged or break down if there is a fault or if service fluids are running low Check the fault as soon as possible. Seek expert assistance if necessa-ry.
Information mes-sage. Information about various procedures within the vehicle.
Mileage displays
The odomelerregisters the total distance travelled by the car.
The trip recorder(trip) shows the distance travel-led since the trip recorder was last reset. The last digit of the trip recorder indicates distances of 100 metres or tenths of a mile.
Outside temperature display
If the outside temperature falls below +4 ·c (+39.F), the temperature display also shows a "snowflake symbol"{(-. This symbol flashes and then remains constantly lit until the outside temper-ature rises above +6•c (+43.F)
If the vehicle is stationary, the supplementary heat-ing system (=>page 332) is on or the vehicle is travelling at very low speeds, the temperature dis-played may be slightly higher than the actual out-side temperature due to heat radiated from the en-gine.
The measuring range lies between -4o•c (·40.F) and +so•c (+122°F).
Compass display
When the ignition and navigation system are switched on, the instrument cluster display shows the current direction of travel.
Selector lever position
The gear selected is displayed on the side of the selector lever and on the display in the instrument cluster. The display may also show which gear has been selected if the lever is in D or 5, or in Tiptron-ic mode.
Gear-change indicator
While the vehicle is in motion, the instrument clus-ter may show which gear should be selected to re-duce fuel consumption =>page 260. .-
Instrument cluster 21

Second speed display (m ph or km/h)
In addition to the tachometer display, the speed can also be displayed in another unit of measure-ment (m ph or km/h) in the instrument cluster dis-play while you are driving. To do this select the menu option A 1 t. speed di s. in the Settings menu =>page 24.
Vehicles without menu display on the instrument cluster:
• Start the engine.
• Press the Ice: 1 e)j button three times. The odom-eter in the instrument cluster display flashes.
• Press the button !o.o 1 SErl once. The vehicle speed in "km/h" or "mph" is shown briefly in the dis-play instead of the odometer.
• This activates the second speed display. lt can be deactivated in the same manner.
lt is not possible to switch off the second speedom-eter display in those countries where the law stipu-lates that the display cannot be deactivated.
StarUstop system status display
The instrument cluster display shows information about the current status =>page 282.
A wARNING
Failure to observe illuminated warning lamps and text messages can lead to your vehicle breaking down In traffic, and can cause acci-dent and serious injury.
• Never Ignore any illuminated warning lamps or text messages.
• Stop the vehicle as soon as possible and when safe to do so.
Service interval display
)'"""'"('n First read and observe the introductory L-W.I information and safety warnings & on page 19.
The service display is shown on the instrument cluster=> Fig. 14 @.
Service schedules at Volkswagen Commercial Ve-hicles are divided into two categories, oil change service and inspections. The service interval dis-play provides information on the next service which
Overview of the vehicle
A WARNING (Continued)
• Any broken-down vehicle poses an In-creased accident risk both for you and for other road users. If the situation requires, switch on the hazard warning lights and set up the warning triangle as a warning to other road users.
• Stop the vehicle at a safe distance away from moving traffic and ensure that no part of the exhaust system can come Into contact with any inflammable material underneath the vehicle, e.g. dry grass or fuel.
A WARNING
Streets and bridges can also be iced over at outside temperatures above freezing.
• The snowflake symbol indicates that there is a risk of black Ice.
• There may be black Ice on the roads even when outside temperatures are above +4•c (+39°F), even when no snowflake symbol is displayed.
• You should never rely solely on the out-side temperature display I
CD
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle be-ing damaged.
m Differenl instrument clusters are available, L!J which means that the versions and displays may vary. In displays without warning or informa-tion texts, faults are indicated exclusively by the in-dicator lamps.
m If several warning reports are detected, the L!J symbols will appear for several seconds, one after another. The symbols will continue to appear until the faults are rectified. includes an oil change and on the next scheduled inspection. Scheduled services can also be found in the service schedule.
The service appointment currently displayed can be found at Vehicles without text messages on the top right of the instrument cluster display:
• 1: inspection.
• 2: oil change service. ..

In vehicles with fixed oil change service, services take place at predefined intervals.
The service intervals are calculated on an Individu-al basis in vehicles with flexible oil change serv-Ice. Advances in technology have brought about a considerable reduction in servicing requirements. The flexible oil change is a new service offered by Volkswagen to ensure that the oil is only changed when necessary. The length between the oil change services (maximum of 2 years) is also de-termined by the conditions under which the vehicle is used and personal driving style. The service re-minder is displayed 20 days before the service is due. The distance is rounded to the nearest 100 km; the remaining time is rounded to full days. The current service information cannot be opened until you have driven 500 km since the last service. Until this point the display only shows lines.
Service reminder
If the vehicle is due to be serviced, a service re-minder will appear on the display when the ignition is switched on.
In vehicles without text messages a spanner sym-bol will appear on the instrument cluster along with a display in km and a clock symbol e> showing the time left before the next service appointment is due in days. The number of kilometres shown cor-responds to the maximum number of kilometres that can still be driven until the service appoint-ment is due. In addition, a symbol in the top right corner of the display specifies which service ap-pointment the reminder is for (1 for inspection, 2 for oil change service).
If the service reminder is displayed for both service appointments (1 and 2 in the top right corner of the instrument cluster display), the distance and the display in days for the next service appointment applies in vehicle without text messages.
In vehicles with text messages, Oi 1 change or Inspection in---km or ---days appears in the instrument cluster display.
Service event
If a service Is due, a signal will sound and the spanner symbol will appear for a few seconds when the ignition is switched on. In vehicles with text messages, Oil change now! or Inspec-tion now! appears In the instrument cluster dis-play.
Accessing a service message
You can access the current service messages whenever the ignition is switched on, the engine is not running and the vehicle is stationary.
• Press the button in the instrument cluster as often as possible until the spanner symbol and 1 in the top right corner of the display appears. The values shown apply to the oil change service.
• Press the lCCJie>J button on the instrument cluster again. The spanner symbol appear and the number 2 will appear on the top right hand corner of the display. The values shown apply to the in-spection.
• OR: select the Settings menu.
• Select the menu option Info in the Service submenu.
If a service Is overdue, this is indicated by a mi-nus sign in front of the mileage or trip reading.
Resetting oil change service
If the oil change service was not performed by a Volkswagen Commercial Vehicles workshop, it can be reset as follows:
Vehicles with text messages:
Switch off the ignition.
Press and hold down the lo.o/SETJ button in the in-strument cluster.
Restart the ignition.
Release the lo.o/sn) button.
Confirm the selection on the instrument cluster by pressing the laKJRESET) button on the wiper lever or the I!) button on the multifunction steering wheel.
Vehicles without text messages:
Switch off the ignition.
Press and hold down the lo.o1sn) button in the in-strument cluster.
Restart the ignition.
Release the lo.o/SETJ button and press the li:Q'e>J but-ton within approximately 20 seconds.
Do not reset the display between service intervals. This can lead to Incorrect information being dis-played.
If you manually reset the service interval display while flexible oil change service is valid, "fixed oil change service" will be activated. The service inter-val will no longer be calculated on an Individual ba-sis =*Booklet Service schedule.
Resetting Inspection
If the inspection was not performed by a Volkswa-gen Commercial Vehicles workshop. it can be reset asfollows:
Instrument cluster

Vehicles with text messages:
Switch off the ignition.
Switch on the hazard warning lights.
Press and hold down the [o.o/S!T) button in the in-strument cluster.
Restart the ignition.
Release the (o.o/S!Tl button.
Confirm the selection on the instrument cluster by pressing lhe (OK/RES!!) button on lhe wiper lever or the @ button on the multifunclion steering wheel.
Switch off the hazard warning lights.
Vehicles without text messages:
Switch off the ignition.
Switch on the hazard warning lights.
Press and hold down the (o.oJS!l) button in the In-strument cluster.
Restart the ignition.
Release lhe [o.O/S!T) button and press the (:cJeJ) but-ton within approximately 20 seconds.
Switch off the hazard warning lights.
Volkswagen information system
COl Introduction
This chapter contains information on the following subjects:
Overview of the menu structure . . . . 25
Using the menus in the instrument cluster . . . 27
Main menu . . . . . . . . . . . . . . . . . . . . . . . 28
MFD (mullifunction display) menu . . . . . . . . . . . 28 Settings menu . . . . . . . . . . . . . . . . 30
Assist systems submenu.. . . . . . . . . . . . 30
Convenience submenu ... Lights & Vision submenu ..
The Volkswagen information system al-
lows you to access various functions and
information in the instrument cluster dis-
play when the ignition is switched on.
31
31
There are no buttons on the wiper lever in vehicles equipped with a multifunction steering wheel. The mullifunction display is controlled using the buttons on the multifunction steering wheel only.
Overview of the V!!hiclc
m The service message will disappear after a W few seconds, when the engine is running, or when the (OKIRES!T) button on the wiper lever or the@ button on the mullifunction steering wheel is press-ed.
m If the vehicle battery is disconnected for long W periods in a vehicle with flexible oil change service, the system will not be able to calculate the lime when the next service is due. The service dis-plays could then display incorrect information. If this is the case then please observe the maximum service Intervals shown in =:o Booklet Service schedule. The scope and design of the menus in the instru-ment cluster display depends on the vehicle elec-tronics and the scope of vehicle equipment.
Qualified workshops can programme and modify other functions depending on the vehicle equip-ment level. Volkswagen Commercial Vehicles rec-ommends using a Volkswagen Commercial Vehi-cles dealership for this purpose.
Some menu options can only be opened when the vehicle is stationary.
If any priority 1 warning reports are being dis-played, you will be unable to open any menus. Some warnings can be confirmed and switched off with the@ button.
Additional information and warnings:
• Driver assist systems =:o page 282
• Radio or navigation system =:o Booklet Radio, provision for mobile telephone, infotainment sys-tem, navigation system
• Provision mobile telephone =:o Booklet Radio, provision for mobile telephone, infotainment sys-tem, navigation system 111>

A WARNING
Accidents and injuries can occur if the driver is distracted.
• Never open the menus on the instrument cluster display while the vehicle is in motion.
r::l After starting the engine with a discharged l!..J vehicle battery, or after the battery has been changed, system settings (time, date, personal
Overview of the menu structure
nl1 First read and observe the introductory 1-J,::.JJ Information and safety warnings & on page 24.
The following menu structure shows how the Volkswagen information system menus on the in-strument cluster display are structured. The size and layout of the Volkswagen information system menu depends on the vehicle electronics and the level of vehicle equipment.
MFD (multlfunctlon display) 28
• Travel time
• Curr. consum. (current fuel consumption)
• Av. consum. (average consumption)
• Fuel range
• SCR range (Ad Blue® remaining range)
• Distance
• Av. speed (average speed)
• Digit. speed (digital speed display)
• Digital oil temp. (digital oil temperature display)
• Speed warning
ACC =>page 298
Audio Radio, provision for mobile telephone, infotainment system, navigation system
Navigation Radio, provision for mo-bile telephone, infotainment system, navigation system
Telephone Radio, provision for mo-bile telephone, infotainment system, navigation system
Vehicle status 21, Displays and 22, Service Interval display
convenience settings and programming) may have been changed or deleted. Check and correct the settings as necessary once the vehicle battery has been sufficiently charged. Settings 30
• Assist systems
-Side Assist
System on/off
Brightness
Back
-Front Assist
System on/off
Acoustic warning/advance warning
Dist. warn. (distance warning)
Back
-ACC
Basic sett. (basic settings)
Distance
Back
-Back
• Language
• MFD data
-Travel time on/off
-Current consumption (current fuel consump-tion) on/off
-Av. consum. (average consumption) on/off
-Distance on/off
-Av. speed (average speed) on/off
-Digital speed (digital speed display) on/off
-Digital oil temp. (digital oil temperature dis-play) on/off
-Speed warn. (speed warning) on/off
-Back
• Convenience
-ATA confirm on/off
-Central locking (central locking system)
Auto lock (automatic locking) on/off
Auto unlock (automatic unlocking) on/off
Instrument cluster 25
...

Unlock doors (door unlocking)
Back
-Window op. (window operation)
Off
All
Driver
Back
-Factory setting (factory setting)
-Back
• Lights & Vision
-Coming Home
System on/off
+ 10 Sec.
-10 Sec.
Back
-Leaving Home
System on/off
+ 10 Sec.
-10 Sec.
Back
-Backgrnd light.
System on/off
+5%
-5%
Back
-Footwelllight
System on/off
+5%
-5%
Back
-Lane change flash on/off
-Travel mode on/off
-Factory setting (factory setting)
-Back
• Coasting on/off
• Time
-Hours
-Minutes
Overview of the vehicle
-24 hr mode on/off
-Summer on/off
-Back
• Winter tyres
-System on/off
- + 10 km/h (6 mph)
--10 km/h (6 mph)
-Back
• Units
-Temperature oc
OF
Back
-Consump./dist.
l/100km, km
km/1, km
MPG(GB), mi
MPG(US), mi
Back
-Air pressure
bar
psi
kPa
Back
-Back
• Tyre pressure
-Save
-Back
• Alt. speed dis. (secondary speed display) on/off
• Service
-Information
-Back
• Factory settings