technical data Acura MDX 2012 Navigation Manual

Navigation System
133
ACURA MDX KA 31STX850
Client Assistance
Visiting Your DealerWe strive to make this manual as complete as possible and to answer all questions regarding operation of the system. Occasionally, you may run into a specific issue that you cannot find in the book. You may save yourself a trip to the dealer by first consulting the following resources:  The Troubleshooting section (see
page 159)
 The Frequently Asked Questions
(FAQs) section (see page 151)
 The FAQs found on the online update
order site (see “Obtaining a Navigation Update”)
 For detailed questions regarding
HFL, audio, or other systems that interact with the
navigation system,
see your Owner’s Manual, or the Advanced Technology Guide.
 For traffic-related issues, see the
“AcuraLink Real-Time Traffic” section (on page 23) and FAQs (on page 151).
 Call Acura Client Relations (see
Acura Client Relations
on page 132).
 For database or POI issues, follow the
guidelines in the “Reporting Errors” section (see page 132).
If your question is still unanswered and you wish to visit the dealer, please be prepared to demonstrate the issue to the service consultant. That way, the service consultant can document the issue for the factory to allow more efficient troubleshooting. Some issues may at first seem random, but you may notice a pattern, like they only occur when you enter a specific address, when driving on a certain road, or just when it’s cold. This information is very useful to the service consultant. Be patient, the serv
ice consultant may
be unfamiliar with yo
ur specific issue.
Obtaining a Navigation UpdateAcura is continually expanding the scope of the navigation system. Upgraded software may be made available to navigation system owners periodically, usually in the fall of each year. To purchase an update, you will need your vehicle’s VIN number and the System/Device Information from theINFO
screen (
Other
). Call the Acura
Navigation Center at (888) 549-3798, or order online by going to www.acuranavi.com
.
NOTE:  Updates are not available at your
dealer. However, the dealer may order an update for you out of courtesy. There is no program for free updates.
 The update order line staff cannot
answer technical questions regarding navigation operation, coverage, or POIs.
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