navigation system Acura MDX 2013 Navigation Manual

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Frequently Asked Questions
Map and Features, Voice Opera tion, Entering Addresses
Problem Solution
Why does the Disclaimer screen need to be displayed every
time I start the car? I am the only driver. The
Disclaimer screen reminds you and your guest drivers to always
operate the navigation system in a safe manner.
I tried entering an address, but the city or street could not be
found. Is there any other way to route to the location? Some cities are lumped in with a majo
r metro area. Try entering the street
first. In rural “unverified” areas or new subdivisions, streets may be
missing, or only partially numbered. Try selecting the destination directly
from the map. See By Map Input on page46.
When I enter an address, some letters become grayed out. Is
this normal? Yes. As you enter each letter in an address or a point of interest (POI), the
system looks in the database to see wh
at letters are possible and “grays out”
letters that do not apply.
How do I delete Personal Addresses, Previous Destinations,
or the Home Address? This is done in the
SETUP screen ( Main Setup ), under “Personal
Information.” See page 95.
I cannot hear the navigation system voice. 1) Ensure that Volume in the SETUP screen ( Main Setup) is not OFF.
See page 95.
2) Go to “Basic Settings” in the SETUP screen (Other), and set Voice
Recognition Feedback to ON . See page 104.
The voice control system is having difficulty recognizing my
voice commands. Ensure that the vents are not blowing
on the microphone on the ceiling, the
vehicle is as quiet as possible, and you are using the correct command when
speaking (see Improving Voice Recognition on page 14). Say “Help” at any
screen to see a list of the applicab le voice commands. If the system cannot
recognize your command because of background noise, speak louder.
When the system pronounces the street name in the guidance
command or reads the destination address, it sounds strange.
What causes this? The basic guidance phrase uses a studio-r
ecorded voice, but the street name
is pronounced by the system using a machine-generated voice.
Consequently, the name may be mispronounced or sound strange at times.
When I drive at night, the screen is bright and will not switch
to the night display mode. Why? Verify the following: The nighttime dash brightness control is not set to
maximum, and
Map Color in SETUP is set to Black for Night. See
Switching Display Mode Manually on page118.
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The daytime map screen is dark like the night display mode,
and it is hard to see. Why? Verify the following: The
Map Color in SETUP is set to White for Day.
See Switching Display Mode Manually on page118.
How do I change or remove my PIN? Go to “Personal Info rmation” in the SETUP screen ( Main Setup ), and
select PIN Number . Select GO Home 1 PIN or GO Home 2 PIN or
Address Book PIN and enter your existing PIN. You then have the choice
to change or remove the PIN. See page 100.
I forgot the PIN for Home, or the PIN for personal addresses
(DRIVER 1 or DRIVER 2). How do I reset it? PINs are optional.
See information regarding PINs on page 100. Your dealer
can reset the PIN for you.
CALL is not available on the Calculate route to screen.
Why? Your phone is not paired to HFL, or if your phone is paired, it is in use;
press the
HANG-UP button.
Problem
Solution
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Frequently Asked Questions
Traffic
Problem Solution
My AcuraLink Real-Time Tra ffic is missing and is not
displaying properly. What is wrong? Verify the following:
Check the traffic icon on the icon ba
r, and the icon options for traffic.
Page 62 walks you through the verification steps.
Your XM traffic subscription may have expired. Call XM at (800) 852-
9696 and verify your account status. If your subscription has lapsed, you
may need to request a “rapid refresh.” After XM refreshes your account
status, leave the vehicle running outside for 30 minutes to receive the
refresh. See page 124 for the status of your subscription.
It is possible that there is a temporary technical problem with your metropolitan area traffic. You can cal l Acura Client Relations to see if
there is an outage (page 132).
If the situation persists, see y our Acura dealer for assistance.
AcuraLink relies on a satellite signal. It will not work in Alaska, Hawaii, Canada, and Puerto Rico.
When I am driving a route on the freeway and Traffic
Rerouting is ON, sometimes the system provides a detour
route. Why is this? The system will provide a detour route to your destination only if it can find
a considerably faster route than the original one.
While traveling on my route on the freeway, the system has
me exit and take an alternate freeway with unknown flow
speeds or surface streets. Why is this? Based on freeway congestion along your
route, the system predicted that
taking an alternate freeway or surface streets would be faster. Use your own
experience to determine whether th e alternate route would be faster.
How can I ignore the detour route and return to the original
route? Turn
Traffic Rerouting to OFF in SETUP, under Routing & Guidance
(page 110).
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Frequently Asked Questions
Guidance, Routing
ProblemSolution
The navigation system does not route me the same way I
would go, or the way some other mapping program displays.
Why is this? The navigation system attempts to generate the optimum route. See
Changing the Route Preference
on page53.
The navigation wants to route me around potential traffic
problems. How do I stop these pop-up messages? This feature can be turned off. See
Traffic Rerouting on page110.
Why is the street I’m on not s hown on the map? It has been
here for more than a year. The mapping database is constantly undergoing revision. See page
134 for
ways to obtain the latest detailed coverage information.
The vehicle position icon is not following the road and the
“GPS icon” text in the upper left hand corner of the screen is
white or missing. The GPS antenna (located on the back of the navigation display) may be
blocked by personal items. For best reception, remove items from the
dashboard, such as radar detectors, cell phones, or loose articles.
Metallic tinting or other aftermarket devices can interfere with the GPS
reception. Please see your dealer. Also see System Limitations on
page 129.
I entered a destination, but the blue highlighted route and
voice guidance stopped, or turned into a blue/pink dashed line
before I got to my destination. Why is this? Your route has entered an
unverified area. See Unverified Area Routing on
page 106.
The map rotates while I make turns. How can I stop this? Select the North-up map orientation by voice, or by selecting North-up
from the Map menu. See Map Orientation on page 63.
Sometimes, I cannot select between the North-up and
Heading-up map orientations. Why is this? The Heading-up map orientation can only be shown in the lower scales
Map Scale on page66.
While driving to my destination, the “time to go” display
sometimes increases, even th ough I am getting closer. The “Time to go” is based on actual road speeds. However if your speed
slows down when you encounter slower traffic, the system updates the
“Time to go” based on your actual speed to give you a better estimate of
arrival time.
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(1/20 - 1 mile scales). See
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Frequently Asked Questions
The vehicle position icon on th e map “lags” a short distance
behind, especially when I arrive at an intersection. Is there
anything wrong? No. When at an in
tersection, the system is un aware of the width of the
intersecting road. Large differences in vehicle position can indicate a
temporary loss of the GPS signal. See GPS Reception Issues on page129.
While I drive, my screen s hows white dots (“breadcrumbs”)
on it. What do they mean? These are called “breadcrumbs.” If yo
u drive more than 1/2 mile from
mapped roads, the off-road tracking feature begins to function. See Off-road
Tracking on page 71 and 115.
How can I get rid of the white dots (“breadcrumbs”) from my
screen? Go to “Vehicle” in the
SETUP screen ( Other), and set Off-road
Tracking to OFF, then return to the map. See page 115.
A road that I selected to avoi d is being used when routing.
What is wrong? When you “draw” your area to avoid, make sure to select sections of roads
that include at least one intersection. See page
110.
My elevation (shown when I di splay the current position)
seems to fluctuate even though my elevation has not changed. This is normal and due to errors in sa
tellite position. The elevation can vary
+/- 100 feet. See System Initialization on page127.
My elevation is missing on th e “current position” screen.
Why? If the GPS antenna cannot receive signal
s from at least four satellites, the
elevation is not displayed. Try moving the vehicle into an open area. If the
elevation is zero, or below sea level, the elevation is also not displayed.
Problem
Solution
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Frequently Asked Questions
Updates, Coverage, Map Errors, Limitations
ProblemSolution
When is my city going to beco me part of a fully verified
detailed coverage area? The mapping database vendor is constantly revising map coverage. See
page
134 for ways to obtain the latest detailed coverage information.
Will the navigation system work outside Nort h America? The system contains maps for the 50 U.S. states, as well as for Canada an d
Puerto Rico. The system will not work in Mexico or overseas. See Map
Coverage on page134.
Can I play video DVDs in my navigation system? No. The navigation system is designed only to read music discs. The system
cannot read other mapping databases or video DVDs. If you experience any
problems that you cannot resolve, please contact your dealer.
I found some errors in the database. How do I report them? Minor errors are bound to occur in a large database. If you encounter major
errors, you can report them following the instructions on page 132.
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Frequently Asked Questions
Display, Accessories
Rear Camera
Miscellaneous Other Questions
Problem Solution
The display appears dim when st arting the car in really cold
weather. Is there a problem? No. This is normal, and it will become brighter after a few minutes.
Problem Solution
When I shift gears, the rear camera image is delayed. When shifti ng into or out of reverse, you may experience delays when the
screen image switches between the na vigation screen and the rear camera
image. This is normal.
The rear camera image is too da rk or too bright. How do I
adjust the brightness? While the camera image is displayed, use the rotating portion of the
Interface Dial
(knob ) to adjust the brightness. This adjustment does not
affect the SETUP screen brightness adjustments.
Problem Solution
My clock frequently changes forward and backward by one
hour. Why is this? The clock is being automatically set based on your GPS location. If you live
and work on the boundary between two time zones, you can turn off this
feature. See page
115 (Auto Time Zone).
When driving near a time zone border, the time changes even
though I am not near the time zone. Why is this? The time zone borders are only approximated in the system. Depending on
the geography of the time zone boundary, the switch to a different zone can
be erratic. See page
115 (Auto Time Zone).
My state does not observe daylight saving time. How do I turn
off this feature? You can turn off this feature. See page
114 (Auto Daylight).
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Frequently Asked Questions
Daylight saving time occurred, but the navigation system did
not change time even though SETUP shows Auto Daylight
is ON . The automatic daylight saving time feature does not work in regions where
the daylight saving time system is not adopted.
The navigation system automatic daylight time feature is not
switching the navigation system clock on the correct dates.
Why is this? 1) Go to the Clock adjustment
screen in SETUP and ensure that Auto
Daylight is ON .
2) The automatic daylight saving time feature does not work in regions where the daylight saving time system is not adopted.
For more information, see page 114.
The navigation system clock switched by one hour for no
apparent reason. What can cause this? You may be driving near a time zone boundary (see
Auto Daylight on
page 114). See page 115 (Auto Time Zone) for more information.
My battery was disconnected or went dead, and the
navigation system is asking for a code. Where do I find this
code? There should be a card in the glove
box with the anti-theft code for the
navigation/audio system. This card contains the 5-digit security code and
serial number. If you cannot find it, your dealer can help you out.
I speak a language other than English. Are there any other
languages available for the system? Besides English, you may select Français or Español for your language
setting.
Problem
Solution
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Troubleshooting
*If the error persists, or is shown for a wide area, see your dealer.
Screen Error Message Solution
Display temp is too high. System will shut down until
display cools down. This message will appear briefly when the display temperature is too high, and then
the display will turn off until the temper
ature cools down. The system will turn
back on when the display cools down.
HDD access error. System reset... The temperature is below -22°F (-30°C) and the navigation system has difficulty
reading the HDD. The system will star t up when the temperature warms up.
Route has not been completed. Please try again from a
different location. This message will appear when
you are routing to or from a place (new area) that is
not in the database. Try planning a differen t route to or from a different location.*
Destination is not in this database version. Please set
from map. The destination was not found in the database. Try another destination nearby, or
select the destination with the Interface Dial
.*
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Glossary
Glossary
The following is a glossary of terms
pertaining to the voice recognition
navigation system.
Avoid Area - Areas you wish to avoid can be entered into the system, and
will be avoided while routing.
Breadcrumbs - Off-road tracking dots
that can be followed on the map to
retrace your route back to a mapped
(digitized) road. This function can be
turned on/off in the SETUP screen
(Other ).
Database - This consists of the map
data, and the POI (Points of Interest)
data stored on the HDD.
DCA - Detailed Coverage Area. United
States, Canada, and Puerto Rico are
mapped. See page 130 for a list of
these areas. Digitized Road -
A road that appears on
the navigation screen. The road name
will appear at the bottom of the
navigation screen. If the user drives
“off road,” the navigation system will
display “breadcrumbs,” depending on
how far you drive from a mapped
road.
Disclaimer Screen - Screen containing
cautionary information. It is meant to
be read carefully and acknowledged
by the client when using the
navigation system.
FAQ - Frequently Asked Questions. See
page 151 for a list of the client FAQs
and troubleshootin g information.
GPS - Global Positioning System. A
network of 24 satellites in orbit
around the earth. The navigation
system can simultaneously receive
signals from up to 12 satellites to
accurately position the vehicle on the
map. GPS Antenna -
Located on the back of
the navigation display, which is in the
center of the dashboard. Electronic
items operating in this general
location can interfere with the GPS
signal.
HDD - Hard Disk Drive. The primary
data storage device containing your
vehicle’s navigation and map
software and uploaded wallpaper
images. The HDD can also store
audio files. See the Audio section of
your Owner’s Manual for more
information.
HFL - Bluetooth ® HandsFreeLink®.
Your vehicle is equipped with this
feature, which uses Bluetooth
technology as a wireless link between
the vehicle and your Bluetooth-
compatible cell phone.
Icon - Symbol representing Points of
Interest (POI) that can be displayed
on the map.
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