phone Acura RDX 2017 Navigation Manual

316
Troubleshooting
Troubleshooting
Map, Voice, Entering Destinations
ProblemSolution
The Startup Confirmation screen is displayed
every time I start the car.This is normal. The Startup Confirmati on screen reminds you and your guest
drivers to always operate the navigation system in a safe manner. The Startup
Confirmation screen goes off after a certain period of time and the top screen of
the last mode is displayed.
The navigation system reboots by itself
(returns to the opening screen).A reboot can be caused by extreme temper atures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see a
dealer.
How do I specify a de stination when an
entered city or street could not be found?●Try entering the street first. Some cities are lumped in with a major metro area.
In rural “unverified” areas or new subdivisions, streets may be missing or only
partially numbered.
●Try selecting the destination directly from the map.
2 Map Input P. 138
Why do some letters become grayed out
when I enter an address?As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do
not apply.
How do I delete Personal Addresses,
Previous Destinations, or the Home Address?1. Press the SETTINGS button. Select Navi Settings > Personal Info to display
the types of information.
2. Select the type of address to delete.
3. Select Delete.
I cannot hear the navigation system voice.1.Press the SETTINGS button. Select System Settings and check that Guidance
Volume is not set to 0.
2. Select Voice Reco and set Voice Prompt to On.
Why is Call grayed out on the Calculate
Route screen?Your phone is not paired to Bluetooth® HandsFreeLink ® or, if paired, your phone
is in use.
2 Bluetooth® HandsFreeLink ® P. 252
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317
uuTroubleshooting uMap, Voice, Entering Destinations
Troubleshooting
The voice control system is having difficulty
recognizing my voice commands.Check that the vents are not blowing air onto the microphone on the ceiling, the
vehicle is as quiet as po ssible, and you are using the correct command when
speaking.
2 Voice Recognition P. 23
I cannot give voice commands.Make sure you selected OK at the Startup Confirmation screen.
2Start-up P. 20
I cannot select an option using the Interface
Dial.To reduce potential driver distraction, ce rtain onscreen functions and features are
limited or inoperable while the vehicle is moving. Use voice commands or pull over
to proceed.
The navigation system pronunciation of
street names in the guidance command or
destination address sounds strange.The basic guidance phrases use a studio-re corded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.1.Check that the nighttime dashboard brightness control is not set to maximum.
2. Press the SETTINGS button. Select Navi Settings > Map > Color (Night) .
2Color P. 73
The screen is dark wh en I drive during the
day.Press the SETTINGS button. Select Navi Settings > Map > Color (Day) .
2Color P. 73
How do I change or remove my PIN?1.Press the SETTINGS button. Select Navi Settings > Personal Info > PIN
Number > Address Book PIN or Go Home PIN .
2. Enter your existing PIN. You then have the choice to change or remove the PIN.
2 PIN Numbers P. 47
I have forgotten my PIN. How do I reset the
PIN for Home or the PIN for personal
addresses?A dealer must reset the PIN for you.
ProblemSolution
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328
uuError Messages uPandora ®
Troubleshooting
Cannot connect to PANDORA.
When stopped, check your mobile device.The Pandora® app failed to start
because of the following device errors:
●The display on your smartphone is
turned off.
●Your smartphone is locked.●The home screen or the app screen
(music screen) is not displayed on
your smartphone.
●The track is not played on your
smartphone even after 30 seconds
have passed.
●The Pandora® app is not installed in
your device, or the Pandora ® version
is not supported.
●Turn the phone screen on, and make
sure it is unlocked.
●The Pandora® version is not
supported. Update to the latest
version.When not driving, please see mobile device.
The Pandora® app in your smartphone is
not compatible with the app launcher
system.Download the most recent version of
the Pandora® app.
The required app is not installed.Download the HondaLink app from
www.hondalink.com .
The maximum number of stations that can be
created is 100. To create more, please delete one or
more previously created stations.Appears when the number of created
stations reaches the limitation.Delete the unneeded stations from the
Station List.
Unable to create new station.
Please try again.Appears when you try to create a new
station.Try again later.
Error MessageCauseSolution
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336
Reference Information
Client Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 316
• There are also FAQs available online at
www.acuranavi.com (U.S.) or
www.acuranavi.ca (Canada).
• For traffic-related issues:
2 Traffic P. 318
• For reporting issues with the database or
places/landmarks:
2 Visiting Your Dealer P. 336
• Call Acura Client Relations.
2Acura Client Relations Contact
Information P. 336
Acura Client Relations
Contact Information
Acura Navi
American Honda Motor Co., Inc.
Acura Client Relations
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Telephone: (800) 382-2238
Honda Canada Inc.
Acura Client Relations
180 Honda Boulevard
Markham, L6C 0H9, ON
E-Mail: [email protected]
Telephone: (888) 9-ACURA-9
Hours: 8:00 am to 7:30 pm
Monday to Friday (Eastern time)
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult a dealer . Please identify the
specific issue (e.g., error occurs when you
enter a specific addre ss, when driving on a
certain road, or just when it’s cold) so that
the service technician can refer the issue to
the factory so that a solution can be found.
Be patient, the service technician may be
unfamiliar with your specific issue.
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345
Voice Commands
Voice Commands.................................. 346
Voice Portal Screen .............................. 346
Navigation Commands ......................... 347
Useful Commands................................ 348
Phone Commands................................ 348
Audio Commands ................................ 349
On Screen Commands ......................... 349
Music Search Commands ..................... 349
General Commands ............................. 350
Climate Control Commands ................. 350
List of Categories ................................. 350
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346
Voice Commands
Voice Commands
Voice Portal Screen
When the (Talk) button is pressed,
available voice commands appear on the
screen.
For a complete list of commands, say “Voice
Help ” after the beep or select Voice Help.
You can see the list of commands in Voice
Info on the Info menu screen. Select Info,
then select .
*1: U.S. models only
This can be only used when the phone is
connected. When the sy stem recognizes the
Phone call command, the screen will
change the dedicated screen for the voice
recognition of the phone. Call
Call
This can be only used when the iPod or HDD
device is connected.
■ Phone Call
■Music Search
You can see a list of the available
commands on the screen.
Navigation Commands
Useful Commands
Phone Commands
Audio Commands
On Screen Commands
Music Search Commands
General Commands
Climate Control Commands
All Commands
Voice Settings
Getting Started
The screen changes the navigation screen. Address (English only)
*1
Place Name (English only)*1
Find Nearest POI Category
Go Home
Previous Destination
Address Book
Place Phone Number
■ Voice Help
■Navigation
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348
uuVoice Commands uUseful Commands
Voice Commands
Performing arts
Sports complex
Tourist attraction
Restaurant
American restaurant
Californian restaurant
Chinese restaurant
Coffee shop
Continental restaurant
Fast food
French restaurant
German restaurant
Greek restaurant
Indian restaurant
Italian restaurant
Japanese restaurant
Korean restaurant
Mexican restaurant
Pizza
Seafood restaurant
Thai restaurant
Vegetarian restaurant
Vietnamese restaurant
Other restaurant
Shopping
Accessory store
Book store
Clothing store Grocery store
Home improvement store
Mall
Office supply store
Pharmacy
Pet food store
Sewing store
Shoe store
Sporting goods store
Toy store
Travel center
Airport
Automobile club
Bus station
Camping
Commuter rail station
Ferry terminal
Named place
Park & ride
Parking garage
Parking lot
Rental car agency
Rest area
Ski area
Tourist information
Train station
Travel agency
Truck stopUseful Commands
The system accepts th
ese commands on the
voice portal top screen.
Call
Call
What time is it?
What is today's date?
Phone Commands
The system accepts th ese commands on the
dedicated screen for the voice recognition
of the phone.
Call
Call
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349
uuVoice Commands uAudio Commands
Continued
Voice Commands
Audio Commands
The system accepts these commands on the
dedicated screen for the voice recognition
of the audio.
Radio tune to <87.7-107.9> FM
Radio FM preset <1-12>
Radio tune to <530-1710> AM
Radio AM preset <1-6>
SXM channel <1-999>
Radio SXM preset <1-12>
Disc play
Disc play track <1-30>
HDD play
HDD play track <1-30>
Music Search
What album is this?
■ Radio FM Commands
■Radio AM Commands
■Radio SXM Commands
■Disc Commands
■HDD Commands
What am I listening to?
iPod play
iPod play track <1-30>
Music Search
What album is this?
What am I listening to?
USB play
USB play track <1-30>
Bluetooth
® audio play
NOTE:
Bluetooth ® Audio commands may not work
on some phones or Bluetooth® Audio
devices.
Pandora play
Aha radio play
■ iPod Commands
■USB Commands
■Bluetooth
® Audio Commands
■ Pandora Commands*
■Aha Commands*
AUX play
On Screen Commands
The system accepts the the voice command
operation of the voic
e recognition screen.
Music Search Commands
The system accepts these commands on the
Music Search screen.
Song By Voice
TM is a feature that allows you
to select music from your iPod or HDD
device using Voice Commands. To activate
this mode, you must push the talk switch
and say: “ Music search ”.
Music search
What am I listening to?
Who am I listening to?
Who is this?
What's playing?
Who's playing?
■ AUX Commands
■Using Song By Voice
■Song By Voice Commands
* Not available on all models
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Index
351
Index
Index
Symbols
a (Display Mode) Button ..................... 74
J (Hang-Up/Back) Button ....... 6, 22, 252
h (Pick-Up) Button ................................. 252
d (Talk) Button ............................ 6, 22, 252
Numbers
3D Angle Adjustment ................................ 77
A
Acura Client Relations ............................. 336
AcuraLink Message .................................. 303
AcuraLink Subscription Status ................. 307
AcuraLink® ................................................ 298
Address ..................................................... 118
Address Book............................................ 39
Avoided Area ............................................ 60
Address Book
Editing Address Book ................................ 39
Setting Destination ................................. 125
Address Book PIN ....................................... 47
Aha
TM Radio .............................................. 330
AhaTM Radio Menu ................................... 239
Audio On Demand Multi-Use Display
TM................. 5
Remote Control ...................................... 179
Settings .................................................. 181
Voice Commands List.............................. 349 Audio Menu
Bluetooth ® Audio .................................... 247
Disc ......................................................... 205
FM/AM Radio .......................................... 184
HDD ........................................................ 212
Internet Radio .......................................... 236
iPod ......................................................... 224
SiriusXM ® Radio ...................................... 190
USB Flash drive ........................................ 241
Audio System
Theft Protection ....................................... 176
USB Port .................................................. 175
Auto Door Locking/Unlocking
Customize ............................................... 102
AUX
Auxiliary Input Jack .................................. 176
Avoid Streets ............................................. 167
Avoided Area .............................................. 60
B
Black Level.................................................. 26
Bluetooth® Audio
Playing .................................................... 247
Bluetooth® HandsFreeLink® ..................... 252
Importing Phonebook Data ...................... 261
Making a Call .......................................... 278
Pairing a Phone ....................................... 255
Phone Settings ........................................ 273
Receiving a Call ....................................... 283
Setting Up Speed Dialing ......................... 262
Brightness ................................................... 26
C
Calculating the Route .............................. 141
Calendar .................................................... 311
Call History ................................................ 282
Cancel Route ............................................. 160
Category Address Book ............................................ 39
Setting Destination .................................. 127
Category History ......................................... 49
Change Province ....................................... 119
Change State ............................................ 119
Changing Your Destination ..................... 168
Changing Your Route .............................. 159
City ............................................................ 121
Client Assistance ....................................... 336
Clock Adjustment ....................................... 28
Color ............................................................ 73
Continue Trip ............................................ 171
Contrast ...................................................... 26
Coordinate ................................................ 140
Correct Vehicle Position ............................. 86
Current Location ........................................ 79
Current Position
Address Book ............................................ 39
Map Input ............................................... 138
Customized Features .................................. 88
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352
Index
D
Data Reset................................................. 113
Day Mode Color ......................................................... 73
Switching Display Mode............................. 74
Delete Tracking ........................................... 85
Destination List Adding Waypoint .................................... 161
Editing ..................................................... 165
Detour ....................................................... 167
Dial ............................................................ 280
Directions .................................................. 154
Disc
Playing..................................................... 205
Display Settings ........................................... 26
Display Tracking .......................................... 84
Driving..................................................... 148
Download POI
Editing Category ........................................ 51
Importing Category ................................... 50
Setting Destination .................................. 135
Driving to Your Destination ..................... 144
E
Edit Go Home.............................................. 46
Edit POI Search Radius Along Route ......... 59
ENTER Button ................................................ 7
Entering a Destination ............................. 116
Error Messages .......................................... 323
Aha
TM Radio............................................. 330
CD Player................................................. 324 Hard Disc Drive (HDD) Audio ................... 325
iPod/USB Flash Drive ................................ 326
Navigation System ................................... 323
Pandora
®................................................. 327
Estimated Time ........................................... 68
Exit Info ..................................................... 155
F
Find Nearest Place .................................... 168
FM/AM Radio Playing .................................................... 184
Preset Memory ........................................ 187
Folder List
Disc ......................................................... 209
USB Flash Drive ....................................... 246
G
Go Home ..................................................... 11
Go Home PIN .............................................. 47
Gracenote Info. Update ........................... 222
Guidance (Navi Settings) ............................ 62
Guidance Mode .......................................... 63
Guidance Point ........................................... 67
H
HDD
Playing .................................................... 212
Hide Traffic Flow ...................................... 153
Home Address ...................................... 11, 46 House Number
......................................... 124
I
Import Phonebook Data .......................... 261
Interface Dial ................................................ 7
Interface Settings ....................................... 26
Intersection .............................................. 137
iPod Connecting, Disconnecting ..................... 224
Playing .................................................... 224
L
Language Settings ..................................... 34
Legal Information .................................... 339
Lodging (Place Category) ........................ 127
M
Map (Navi Settings)................................... 69
Map Data Update Checking Version .................................... 312
Obtaining Update Data ........................... 337
Map Input
Avoided Area ............................................ 60
Setting Destination ................................. 138
Map Legend ........................................... 9, 80
Map Menu ................................................ 151
Map Screen ............................................... 144
Changing View ......................................... 76
Icon ...................................................... 9, 82
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