relay Alfa Romeo Giulia Quadrifoglio 2017 Owner's Manual

SUGGESTIONS FOR
OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The
Appointment
If you are having warranty work done,
be sure to bring the right papers with
you, as well as your warranty folder.
All work to be performed may not be
covered by the warranty. Discuss
additional charges with the service
manager. Keep a maintenance log of
your vehicle's service history, as this
can often provide a clue to the current
problem.
Prepare A List
Make a written list of your vehicle's
problems or the specific work you want
done. If you've had an accident or work
done that is not on your maintenance
log, let the service advisor know.
Be Reasonable With
Requests
If you list a number of items and you
must have your vehicle by the end of
the day, discuss the situation with the
service advisor and list the items in
order of priority. At many authorized
dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a
rental, it is advisable to make these
arrangements when you call for an
appointment.
IF YOU NEED
ASSISTANCE
The manufacturer and its authorized
dealer are vitally interested in your
satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an
authorized dealer. We strongly
recommend that you take the vehicle to
an authorized dealer. They know your
vehicle the best, and are most
concerned that you get prompt and
high quality service. The manufacturer's
authorized dealer have the facilities,
factory-trained technicians, special
tools, and the latest information to
ensure the vehicle is fixed correctly and
in a timely manner.
This is why you should always talk to an
authorized dealer service manager first.
Most matters can be resolved with this
process.
If for some reason you are still not
satisfied, talk to the general manager or
owner of the authorized dealer. They
want to know if you need assistance.
If an authorized dealer is unable to
resolve the concern, you may contact
the manufacturer's customer center.
Any communication to the
manufacturer's customer center should
include the following information:
Owner's name and address
Owner's telephone number (home
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
Alfa Customer Center
P.O. Box 21–8004 Auburn Hills, MI
48321–8004 Phone: 1-844-Alfa-USA
(1-844-253-2872)
Alfa Customer Center
(Canada)
P.O. Box 1621 Windsor, Ontario N9A 4H6
Phone: 1-800-465-2001 (English)
Phone: 1-800-387-9983 (French)
Customer Assistance
For The Hearing Or
Speech Impaired
(TDD/TTY)
To assist customers who have hearing
difficulties, the manufacturer has
installed special TDD
(Telecommunication Devices for the
Deaf) equipment at its customer center.
Any hearing or speech impaired
customer, who has access to a TDD or
a conventional teletypewriter (TTY) in
the United States, can communicate
with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing
difficulties that require assistance can
use the special needs relay service
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offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to
connect with a Bell Relay Service
operator.
Service Contract
You may have purchased a service
contract for a vehicle to help protect
you from the high cost of unexpected
repairs after the manufacturer's New
Vehicle Limited Warranty expires. The
manufacturer stands behind only the
manufacturer's service contracts. If you
purchased a manufacturer's service
contract, you will receive Plan
Provisions and an Owner Identification
Card in the mail within three weeks of
the vehicle delivery date. If you have
any questions about the service
contract, call the manufacturer's
Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian
residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind
any service contract that is not the
manufacturer's service contract. It is
not responsible for any service contract
other than the manufacturer's service
contract. If you purchased a service
contract that is not a manufacturer's
service contract, and you require
service after the manufacturer's New
Vehicle Limited Warranty expires,please refer to the contract documents,
and contact the person listed in those
documents.
We appreciate that you have made a
major investment when you purchased
the vehicle. An authorized dealer has
also made a major investment in
facilities, tools, and training to assure
that you are absolutely delighted with
the ownership experience. You will be
pleased with their sincere efforts to
resolve any warranty issues or related
concerns.
Warning!
Engine exhaust (internal combustion
engines only), some of its constituents, and
certain vehicle components contain, or
emit, chemicals known to the State of
California to cause cancer and birth
defects, or other reproductive harm. In
addition, certain fluids contained in vehicles
and certain products of component wear
contain, or emit, chemicals known to the
State of California to cause cancer and
birth defects, or other reproductive harm.
WARRANTY
INFORMATION
See the Warranty Information Booklet,
for the terms and provisions of FCA US
LLC warranties applicable to this
vehicle and market.
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CUSTOMER ASSISTANCE