audio Acura MDX 2019 Owners Manual
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uuAudio Error Messages uPandora ®
Features
Error MessageSolution
The PANDORA app version on your  device is not supported. 
When safe, please update the app and try again later.Appears when Pandora® version is not supported. Update 
Pandora ® to the latest version.
PANDORA is performing system maintenance. Please try 
again later.Appears when the Pandora ® server is in maintenance. Try again 
later.
The system cannot connect to PANDORA. When safe, please 
check your device.
Appears when Pandora® is unable to play  music. Check your 
device.
The system is unable to play  PANDORA. When safe, login to 
PANDORA.
The maximum number of stations that can be created is 100. 
To create more, please delete on e or more previously created 
stations.Appears when the number of created stations reaches the 
limitation. Delete one or more created stations from Pandora ® app 
on the connected device.
The system is unable to create a new station. Please try again.Appears when there is a temporar y error with the audio system. 
Try again later.
The system is unable to play  PANDORA. Please try again later.Appears when your connected device has network problems. 
Check your device.
When safe, please check your device.
Appears when your connected device has some kind of problem 
such as being out of the service area.
Check that the connected device  is within the service area, and 
then try again to play Pandora ®. If the problem persists, consult a 
dealer.
The system is unable to play PANDORA.
Music licensing restricts play in this area.Appears when you try playing the Pandora ® in the country where 
the service is not available.
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uuAudio Error Messages uApple CarPlay/Android Auto
Features
Apple CarPlay/Android Auto
If an error occurs while using the Apple CarPlay or Android Auto, you may see the 
following error messages. If you cannot  clear the error message, contact a dealer.
Error MessageSolution
A charging error has occurred with the connected device. 
When safe, please check the compatibility of the device and 
USB cable. Please see your ow ner's manual for more details.
This USB device is incompatib le. Please see your owner's 
manual for more details.
Appears when an incompatible device is connected. Disconnect 
the device. Then turn the audio system off, and turn it again. Do 
not reconnect the device that caused the error.
Unable to start Appl e CarPlay. When safe, please confirm the 
USB connection.Appears when Apple CarPlay or A ndroid Auto fails to recognize 
your device.
Check if your device is compatib le with Apple CarPlay or Android 
Auto, or the latest version of the app is installed on your device.
Unable to start Andr oid Auto. When safe,  please confirm the 
USB connection.
Unable to start Appl e CarPlay. When safe, please try again.Appears when Apple CarPlay or A ndroid Auto fails to recognize 
your device.
Reconnect your device and try again.
Unable to start Android Auto.  When safe, please try again.
Unable to start Apple CarPlay with your device. Your device is 
connected in digital audio mode.Appears when your connected device is incompatible with Apple 
CarPlay.
Check if your device is comp atible with Apple CarPlay. 
Information Screen
On Demand Multi-Use DisplayTM
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uuAudio Error Messages uApple CarPlay/Android Auto
Features
Error MessageSolution
This device is not compatible with Android Auto.
Appears when your connected de vice is incompatible with 
Android Auto.
Check if your device is compatible with Android Auto or the latest 
version of the app is installed on your device.
Please update to the latest version of Android Auto.Appears when your version of the Android Auto is not supported. 
Update Android Auto to the latest version.
Connection failed. Please confirm Bluetooth connection 
status and try again.Appears when  Bluetooth® connection is failed.
Check the Bluetooth ® connection of this audio system and your 
connected device.
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Features
General Information on the Audio System
SiriusXM® Radio Service
1. You need your radio ID ready before regist ering for subscription. To see the ID in 
the On Demand Multi-Use DisplayTM, select channel up/down icons until  CH000 
and the radio ID appears.
2. Have your radio ID and credit card num ber ready, and either call or visit the 
SiriusXM ® website to subscribe.
Switch to the SiriusXM ® mode by pressing the SOURCE  button on the steering 
wheel, or through the On Demand Multi-Use Display
TM, and stay in this mode for 
about 30 minutes until the service is activated. Make sure your vehicle is in an open 
area with good reception.
Loading...:
SiriusXM ® is loading the audio or program information.
No Signal:
The signal is too weak in the current location.
Unsubscribed channel:
You are not subscribed to the channel selected.
Unavailable channel:
No such channel exists, the channel is not pa rt of your subscription, or the artist or 
title information is unavailable.
Check the antenna, Disconnect ed antenna, Shorted antenna:
There is a problem with the SiriusXM ® antenna. Contact a dealer.
■Subscribing to SiriusXM® Radio
■Receiving SiriusXM®  Radio
■SiriusXM® Radio Display Messages
1 Subscribing to SiriusXM ® Radio
Contact Information for SiriusXM ® Radio:
•U.S.: SiriusXM ® Radio at  www.siriusxm.com/
subscribenow  or 1-866-635-2349
•Canada: SiriusXM ® Canada at  www.siriusxm.ca/
subscribe-now  or 1-877-209-0079
1Receiving SiriusXM ® Radio
The SiriusXM ® satellites are in orbit over the equator; 
therefore, objects south  of the vehicle may cause 
satellite reception interruptions. Sa tellite signals are 
more likely to be blocked by tall buildings and 
mountains the farther north  you travel from the 
equator.
You may experience rece ption problems under the 
following circumstances:
•In a location with an obstruction to the south of 
your vehicle.
•In tunnels
•On the lower level of a multi-tiered road•Large items carried on the roof rack
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uuGeneral Information on the Audio System uRecommended CDs
Features
Recommended CDs
• Use only high-quality CD-R or CD-RW discs labeled for audio use.
• Use only CD-R or CD-RW discs on wh ich the recordings are closed.
• Play only standard round-shaped CDs.
• Some software files may not allow for  audio play or text data display.
• Some versions of MP3, WMA or  AAC formats may be unsupported.
■Protecting CDs
Follow these precautions when handling or storing CDs:
• Store a CD in its case when it is not being played.
• When wiping a CD, use a soft clean cloth  from the center to the outside edge.
• Handle a CD by its edge. Never touch either surface.
• Never insert foreign obje cts into the CD player.
• Keep CDs out of direct sunlight and extreme heat.
• Do not place stabilizer rings or labels on the CD.
• Avoid fingerprints, liquids,  and felt-tip pens on the CD.
1Recommended CDs
A Dual-disc cannot play on th is audio unit. If recorded 
under certain conditions, a  CD-R or CD-RW may not 
play either.
■CDs with MP3, WMA or AAC files
The CD packages or jackets should have one of these marks.
1 Protecting CDs
NOTICE
Do not insert a damaged CD.  It may be stuck inside 
and damage the audio unit.
Examples:
●Damaged CDs Bubbled/
Wrinkled
With Label/
Sticker Using 
Printer Label 
Kit
Sealed With Plastic Ring●Poor quality 
CDs
Chipped/
Cracked Warped Burrs
●Small CDs
3-inch 
(8-cm) 
CD
●Bubbled, wrinkled, labeled, and 
excessively thick CDs
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uuGeneral Information on the Audio System uCompatible iPod, iPhone, and USB Flash Drives
Features
Compatible iPod, iPhone, and USB Flash Drives
• A USB flash drive of 256 MB or higher is recommended.
• Some digital audio players may not be compatible.
• Some USB flash drives (e.g., a device  with security lockout) may not work.
• Some software files may not allow for  audio play or text data display.
• Some versions of MP3, WMA, or  AAC formats may be unsupported.
■iPod and iPhone Model Compatibility
Model
iPod (5th generation)
iPod classic 80GB/160GB (launch in 2007)
iPod classic 120GB (launch in 2008)
iPod classic 160GB (launch in 2009)
iPod nano (1st to 7th generation) released between 2005 and 2012
iPod touch (1st to 5th generation) released between 2007 and 2012
iPhone 3G/iPhone 3GS/iPhone 4/iPhone 4s /iPhone 5/iPhone 5c/iPhone 5s/iPhone 6/
iPhone 6s/iPhone 7
■USB Flash Drives
1 iPod and iPhone Model Compatibility
This system may not work with all software versions 
of these devices.
1USB Flash Drives
Files on the USB flash drive are played in their stored 
order. This order may be  different from the order 
displayed on your  PC or device.
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uuGeneral Information on the Audio System uHonda App License Agreement
Continued
Features
Honda App License Agreement
PLEASE CAREFULLY READ THIS END USER LICENSE AGREEMENT (THI S “AGREEMENT”) WHICH GOVERNS YOUR USE OF THE SOFTWARE 
INSTALLED ON YOUR HONDA OR ACURA VEHICLE (YOUR “VEHICLE”)  AS WELL AS THE APPLICATIONS, SERVICES, FUNCTIONS, AND 
CONTENT PROVIDED THROUGH THE SOFTWARE (COLLECTIVELY, THE  “SERVICES”). YOUR USE OF THE SOFTWARE OR SERVICES WILL 
SERVE AS YOUR CONSENT TO THE TERMS OF THIS AGREEMENT.  THE SOFTWARE IS OWNED (OR LICENSED), PROVIDED, AND/OR 
OPERATED BY AMERICAN HONDA MOTOR CO . INC., (“HONDA,” “US,” “WE,” OR “OUR”), WITH ITS BUSINESS ADDRESS AT 1919 
TORRANCE BLVD., TORRANCE, CA 90501. REFERENCE TO “HONDA”  IN THIS AGREEMENT INCLUDES HONDA’S PARENT COMPANY AND 
ITS AFFILIATES AND DESIGNATED AGENTS. THE SERVICES ARE OWNED (OR LICENSED), PR OVIDED, AND/OR OPERATED BY HONDA OR A 
THIRD-PARTY SERVICE PROVIDER (A “PROVI DER”). REFERENCE TO A “PROVIDER” IN THIS AGREEMENT INCLUDES SUCH PROVIDER’S 
PARENT COMPANY, AFFILIATES, AND DESIGNATED AGENTS.
A.  Description of the Software.  The SOFTWARE includes the software, firmware and the like, installed and ex ecuting on your VEHICLE 
during manufacture, and thereafter  updated from time to time by HONDA, you or  an authorized HONDA dealer (a “DEALER”). The 
SOFTWARE allows you to access and use a  variety of SERVICES, including but not limited to: (a) HONDA applications, services, an d content 
provided through the SOFTWARE (together, “H ONDA SERVICES”); and (b) PROVIDER applicatio ns, services, and content provided through 
the SOFTWARE (together, “PROVIDER SERVICES”),  each of which may provide access to various information, media, content, and services.
B. SOFTWARE Licensing and Intellectual Property.
1.  SOFTWARE.  This AGREEMENT grants you a  non-exclusive, limited, and revocable license  to use the SOFTWARE and SERVICES solely (a) 
as installed on your VEHICLE by HONDA, (b) as  updated on your Vehicle by HONDA, you (but only as and when directed by HONDA), or a 
DEALER and (c) as permitted under the terms of this AGREEMENT.
2.  HONDA Services.  The SOFTWARE may provide you with  access to various HONDA SERVICES. Inst allation, activation, or use of HONDA 
SERVICES may require your consent to additi onal terms, conditions, and privacy policies applicable to those HONDA SERVICES (the  
“HONDA TERMS”). You acknowledge and agree that any collection, use, sharing  of data generated by your VEHICLE or your use of your 
VEHICLE, and your use of the HONDA SERVIC ES shall be subject to this AGREEMENT and any additional HONDA TERMS that may be 
specifically applicable to such HONDA SERVICES or data generation. The HONDA SERVI CES may collect, use, and share such data while 
you are using the SOFTWARE.
■END USER LICENSE AGREEMENT
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uuGeneral Information on the Audio System uHonda App License Agreement
Features
3. Open-Source Software.  The SOFTWARE and SERVICES may incorporate softw are licensed to HONDA under free or open-source 
licenses which govern HONDA’s distri bution and your use of such software. HONDA and the third-party authors, licensors, and dis tributors 
of such software disclaim  all warranties and all liability ar ising from any and all use or distribution of the software. To the  extent such 
software is provided under terms that di ffer from the applicable free or open-sourc e licenses, those terms are offered by HONDA  alone. 
Additional information regarding free and open-source software incorporated  in the SOFTWARE and SERVICES is available in this manual 
or within the SOFTWARE.
4.  Provider Services.  The SOFTWARE may provide you with access to various PR OVIDER SERVICES. Installation or use of such PROVIDER 
SERVICES may require your consent to additional terms, conditions , and privacy policies of the applicable PROVIDER (the “PROVIDER 
TERMS”). This AGREEMENT restricts the manner in which you can in stall and use PROVIDER SERVICES but does not grant you a license or 
permission to use such PROVIDER SERVICES. Yo ur permission to use PROVIDER SERVICES is limited and subject to any license grants , 
conditions, and limitations included in the PROVIDER TERMS. You ac knowledge that any collection, use, sharing of your information, 
targeted advertising practices by PROVIDERS, and your use of the  PROVIDER SERVICES shall be subject to both this AGREEMENT and any 
applicable PROVIDER TERMS. The PROVIDER SERVICES may collect, use,  and share such information while you are using the SOFTWARE.
5. License Limitations and Restrictions on Use.
(a) Limited License.
 You understand and agree that the SOFT WARE and SERVICES are licensed, not sold,  to you solely for use in accordance 
with this AGREEMENT and any applicable PR OVIDER TERMS, and any documentation for th e VEHICLE made available to you by HONDA 
(any “DOCUMENTATION”). HONDA and its licenso rs reserve all rights in the SOFTWARE and HONDA SERVICES not expressly granted to 
you under this AGREEMENT. PROVIDERS and th eir licensors reserve all rights in the PROVIDER SERVICES not expressly granted to yo u under 
the applicable PROVIDER TERMS.
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uuGeneral Information on the Audio System uHonda App License Agreement
Continued
Features
(b) Restrictions on Use. The licenses granted under this AGREEMENT do not perm it you to use the SOFTWARE or SERVICES on a device 
other than your VEHICLE. As a condition of using the SOFT WARE and SERVICES, you agree that you may not and will not:
6.  Intellectual Property Rights.  All title and intellectual property rights in and to the SOFTWARE  and SERVICES, the accompanying 
DOCUMENTATION, and all copies of the SOFTWARE  or SERVICES are owned by HONDA, PROVIDERS, or their suppliers or licensors. This 
AGREEMENT does not grant you any  rights in connection with any trademarks or serv ice marks of HONDA, PROVIDERS, or their licensors, 
affiliates, or suppliers. (1) copy, download, distribute, mo
dify, publish, sell, rent, lease, lend, license,  sublicense, reuse, or create derivative work s of the 
SOFTWARE or SERVICES or any of the content or other material  within the SOFTWARE or SERVICES, including without limitation, 
HONDA or PROVIDER names, logos, or any other trademarks of HONDA  or PROVIDERS or used in association with the SOFTWARE or 
any SERVICES, except as required to use the  SOFTWARE or SERVICES in accordance with this AGREEMENT, any applicable PROVIDER 
TERMS, and the DOCUMENTATION;
(2) access or use the SOFTWARE or SERVICES in  any manner intended to damage or impair the operation of the SOFTWARE or SERVICES 
or interfere with anyone else’s use an d enjoyment of the SOFTWARE or SERVICES;
(3) access or attempt to access any system or  server on which the SOFTWARE or SERVICES  is hosted or modify or alter the SOFTWARE 
or SERVICES in any way;
(4) use the SOFTWARE or SERVICES for any unlawful purpose, or in violation of any third party rights;
(5) use the SOFTWARE or SERVICES in violation of any applicable traffic regulations, rules or laws, including but not limited t o any driver 
distraction laws, rules or regulations;
(6) violate the terms of this AGREEMENT,  any HONDA TERMS, any PROVIDER TERMS or other  applicable third-party terms, conditions, 
and privacy policies; or
(7) reverse engineer, decomp ile, disassemble, attempt to derive  the source code of, nor permit others to reverse engineer, deco mpile, 
or disassemble, or attempt to derive the source code of the SOFT WARE or SERVICES, except and only to the extent that such activity is 
expressly permitted (a) by applicable law notwithstanding this limitation  or (b) the terms of applicable free or opensource software 
licenses.
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uuGeneral Information on the Audio System uHonda App License Agreement
Features
7. Export Restrictions:  You acknowledge that the SOFTWARE  and SERVICES are subject to U.S., European Union, and other export 
jurisdictions. You agree to  comply with all applicable international and nati onal laws that apply to the SOFTWARE and SERVICES,  including 
the U.S. Export Administration Regulations, as well as end-user, en d-use, and destination restrictions issued by the U.S. and other 
governments.
C. SOFTWARE Operation
1.  HONDA reserves the right to suspend or te rminate your access to and use of the SOFTWA RE or SERVICES if you are found to be in 
violation of this AGREEMENT or as  reasonably deemed necessary by HONDA.
2.  Eligibility/Registration/Activation.
 The SOFTWARE is intended for and available to indivi duals who (a) are of legal age of majority in their 
jurisdiction of residence (and at least 18  years of age), or are younger than 18 years of age and possess a valid driver’s lice nse issued by 
their jurisdiction of residence, and (b) own  or have permissive access to a compatible VEHICLE. We do not knowingly collect any 
information, including personal in formation, from children under 13. If we learn or  are notified that we have collected personal 
information of a child under 13, we will imme diately take steps to delete such information.
3.  Use of PROVIDER SERVICES through the SOFTWARE.
 Certain PROVIDER SERVICES made availa ble through the SOFTWARE may require 
that you register or otherwise have an account with the PROVIDER  and agree to PROVIDER TERMS. Any use of any of such PROVIDER 
SERVICES within the SOFTWARE is  subject to this AGREEMENT and the applicable PROVIDER TERMS. HONDA does not exercise control 
over such PROVIDER SERVICES and is not resp onsible or liable for the availability, security, or content of such PROVIDER SERVIC ES, and the 
inclusion of any PROV IDER SERVICES does not imply a referral from, the approv al of, or the endorsement by HONDA of such PROVIDE R 
SERVICES. HONDA is not responsible  or liable, directly or indirectly, for any damage relating to  or resulting from your use of the PROVIDER 
SERVICES.
4.  Links to Third Party Sites:
 The SOFTWARE may provide you with  the ability to access third-party sites and content through the use of the 
SOFTWARE or SERVICES. The third-party sites and content are not under the control of HONDA. HO NDA is not responsible or liable, 
directly or indirectly, fo r such third-party websites and th eir content or for any damage rela ting to or resulting from your access or use of 
such websites and content.
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