BMW 5 SERIES 2004 E60 Service and warranty information

Corrosion Protection
Extensive corrosion protection measures
implemented by BMW now make it possible
to offer a six-year limited anti-corrosion
warranty against rust perforation on your
vehicle provided that the vehicle is maintained
in accordance with the provisions of the New
Vehicle Limited Warranty as outlined in the
Warranty Section of this Statement (page 30).
The major degree of corrosion protection is
due to the electrophoretic dip painting
process which cathodically deposits paint
particles on all body parts, attracting paint
particles into the minutest cavities or seams.
Body parts are designed to provide optimum
corrosion protection.
During manufacture, exterior body parts
receive an additional corrosion protection
coat. Hood, trunk, doors and other body
parts are coated with PVC and sealed from
the outside.
All floor panels receive a resilient coating of
PVC for maximum protection against damage
due to stones, etc.
Corrosion protection materials tested over
many years are applied to the surfaces of
cavities and to the entire underside of the
vehicle during and after assembly.
Requirements for maintaining the six-year
limited anti-corrosion warranty are outlined in
the Warranty Section of this Statement (page
32).
Restoring corrosion protection
Please take care that anti-corrosion material
is replaced when your car is repaired after
body or chassis damage.
BMW will not accept any liability for any
parts and accessories not approved by
BMW.
Underbody maintenance
The underbody has to be cleaned at least
once a year, in spring, with plain water in
order to remove mud, chemical sediments
and other deposits. If those materials are not
removed, corrosion (rust) will occur on metal
components.
Your BMW center will do this anti-corrosion
service for you.
WARNING
Do not apply additional undercoating or rust-
proofing on or near the exhaust manifold,
exhaust pipes, catalytic converter or heat
shields. During driving, the substance used
for undercoating could overheat and cause a
fire.
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Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Vehicle inspected and repaired
if necessary to BMW standards
required by BMW six year
anti-corrosion warranty
Yes
No
Partially*
*Remarks–explain (use repair order
if necessary)
The undersigned herewith confirms that this inspection has been carried out by the BMW
center below and this BMW center has given notification of any body repairs necessary.
Customer's
signature _______________________________________Date ____________________
Body Inspection
BMW center authorized signature ______________________________________________ Performed by BMW center/Stamp with Code
Show damage location above with codes:
Stone damageDent
Scratch Collision damage
Undercoating damage (explain in remarks)

Customer Assistance
Information
Your satisfaction with our product and the
services provided by authorized BMW centers
is of great importance to us. We take pride in
our product, as does the BMW center who
services it. If you should ever have a question
regarding your BMW center’s service or your
BMW's performance, we recommend that you
contact your authorized BMW center. Should
you travel to an unfamiliar area, the BMW
center directory provided at the time of deliv-
ery will help you locate the nearest authorized
BMW center. The centers listed are equipped
to help you with virtually all BMW related
matters.
When contacting an authorized BMW center,
we suggest that depending upon the nature
of your contact, you discuss it with either the
Sales, Service, or Parts Manager.
As all matters are resolved at the BMW
center level, it is important that they be given
the opportunity to provide a solution. Should
you feel that you were not provided with the
proper response, we urge you to contact the
General Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you
and your BMW center. Should this occur and
you require further assistance, you may wish
to contact the BMW NA Customer Relations
Department at 1- 800-831-1117 or though
our website @ www.bmwusa.com. When
contacting, we ask that you provide the
following information:
1. Your name, address and telephone
number.
2. Vehicle Identification Number (last seven
digits).
3. Vehicle’s delivery date.
4. Vehicle mileage.
5. Selling BMW center’s name.
6. Servicing BMW center’s name.
7. Description of the problem.A BMW NA Customer Relations
Representative will carefully review all the
facts involved and let you know what further
action will be taken in conjunction with your
BMW center. Please remember: the first step
in resolving a complaint is to contact the
authorized BMW center that performed the
work on your vehicle. They have the neces-
sary equipment and the personnel to achieve
this goal.
We are confident that every effort will be
made to ensure your satisfaction.
24

Customer Assistance–
Notification
During a specific period (usually the earlier of
12 months or 12,000 miles, though this period
varies by state), some states require us or
our authorized BMW center, to repair in a
reasonable number of attempts, any defect or
condition which substantially impairs the use,
value, or safety of a new vehicle sold, leased
or registered in that state.
A “reasonable number of attempts”is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of
attempts may vary by state) or (ii) that the
same defect has caused the vehicle to be out
of service by reason of repair for more than
30 days (this period may vary by state),
except for delays created by conditions
beyond our control.
If we are unable to correct a defect or condi-
tion covered by these statutes in a reason-
able number of attempts, we may be
obligated either to replace the vehicle or
reimburse the owner/lessee in an amount
equal to the purchase price or lease
payments paid by the owner/lessee, less the
amount directly attributable to use of the
vehicle by the owner/lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
BMW Import Processing Centers
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excel-
lence in design, engineering, and service is
among the best in the world. And we invest
heavily every year in our people and facilities
to ensure that our quality standards are
consistently applied from the factory to the
BMW center.
Each BMW is inspected after its manufacture.
Imperfections in the mechanical and electrical
systems or damage to the sheet metal, paint,
trim or other components of the vehicle that
may occur during transportation from the
factory are normally detected and corrected.
Any defect in material or workmanship that
may occur during the warranty period is
covered under the New Vehicle Limited
Warranty.
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND THE
TERMS OF THE WARRANTY. CHECK WITH
YOUR BMW CENTER TO DETERMINE
WHETHER ANY ADJUSTMENT PROGRAM
IS APPLICABLE TO YOUR MOTOR
VEHICLE.
25

BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your
complete satisfaction with the BMW
ownership experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on pages 26-28).
Owner’s Eligibility
You are covered if your vehicle is:
–A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under
the BMW NA European Delivery Plan, OR;
– A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the 50
states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is concur-
rent with the New Vehicle Limited Warranty.
Getting Started
A temporary Roadside Assistance
Identification Card can be found inside of your
vehicle portfolio. It contains the 24-hour toll-
free number for Roadside Assistance.
For your convenience a decal, showing the
same information as the ID card, has been
affixed to the tool kit cover on the trunk lid.
In a few weeks you will receive a permanent
BMW Roadside Assistance ID card by mail.
The date of purchase and the vehicle identifi-
cation number (VIN) are embossed on the
card.
This card should be carried by the driver of
your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number is answered by a BMW Roadside
Assistance service representative. In order foryou to receive quick and reliable services, it is
essential that you should provide detailed and
accurate information to the service represen-
tative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification
Number (found on your vehicle registration
or your permanent BMW Roadside
Assistance ID card).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby cross-
roads/intersections, highway mile markers,
street numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representa-
tive.
8. A description of your vehicle’s problem.
Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
Auto Valet Service.Should there be a need
beyond BMW Roadside Assistance, Auto
Valet will provide a personal assistant who
will help in every way to get you to your final
destination. Auto Valet will help you locate a
rental car or taxi agency, hotel or even help
procure airline reservations. In event of an
emergency, this service will assist you in
getting information out to the proper party
whether its business or personal. If unable to
contact, the message relay service will
document the information, and will make
reasonable efforts to deliver the message to
the message recipient.
Personal Trip Routing.Leave the planning to
us. Simply give one of our Roadside
Assistance service representatives a call, and
we’ll provide you with detailed, easy to read,
computerized trip itinerary and companion
map package.
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